“I ordered an Apple Product and received on from Hong Kong - it does not have the correct plug and will not be covered by Apples Warranty. Buyer beware!”
Dear Charles,
Our apologies for the inconvenience you have experienced.
Please note that products on the website are sourced globally, thus, we provide a universal adaptor for use. Since most brands have varying warranty conditions for different products in various cities/territories, we offer an in-house warranty instead, covering the item for 36 months. You may refer to our conditions page on the website for further details or may contact us through the website's email function.
For any further queries, please do not hesitate to contact us right away.
“Still waiting for my Samsung Galaxy S5 2 weeks after placing the order. I had assurances it would arrive by today at the very latest, but still nothing!”
Dear Christopher,
We would like to express our sincere apologies for the inconvenience caused by the long wait for the order.
The item was dispatched from the warehouse on time, however, as it was shipped to the courier's delivery depot, shipment was put on hold by customs. Rest assured that our relevant teams and the shipping company are handling the matter. We have been recently advised that the shipment will be released very soon.
Once the parcel/order is ready for the delivery, the courier will contact you to confirm final delivery details.
We appreciate your patience and kind understanding on this unfortunate event.
Dear Alison,
Our sincere apologies for the inconvenience caused by the delay on the order's delivery.
After the order was dispatched from our warehouse, on its way to the courier's delivery depot, shipment was put on hold by customs, thus delaying the courier's handling of the parcel. Rest assured that we have been updated by the relevant teams handling the matter and the shipping company that the shipment will be released soon.
Once the parcel is released and ready for delivery, the courier will be contacting you for the final delivery details confirmation.
We appreciate your patience with us and kind understanding on the matter.
“I was promised to deliver the item this week and I organised everything accordingly but the good's not being delivered and I'm very much disappointed indeed.I think I should be looking for compensation for that.”
Dear Inder,
First of all, our sincere apologies for the inconvenience caused by the delay on the order's delivery.
Although the order was shipped from our warehouse on time, there was, however, a delay on reaching the courier's delivery depot. The shipment was put on hold with customs, thus delaying the delivery completion. Rest assured that these have been addressed and the shipment was released. The courier will soon be contacting you for the final delivery details confirmation.
We appreciate your patience with us and kind understanding on the matter.
“I bought a birthday present for a friend with 11 days to spare. Your website said present would be delivered in time. It hasn't arrived, despite you saying it was shipped a week ago. Your customer services never answer the phone - I have been on hold for over 15 minutes before giving up. I will not be using you again.”
Dear Giles,
First of all, our sincere apologies for the inconvenience caused by the delay on the order's delivery.
Although the order was dispatched from our warehouse on time, there was an unfortunate delay with the shipment as it made its way to the courier's delivery depot. The shipment was put on hold by customs. Rest assured, however, that the relevant teams and shipping company are addressing the matter and have advised that the shipment will be released very soon.
Once the parcel is ready for the delivery, the courier will be contacting you for the final delivery details confirmation.
Many thanks for your patience with us and kind understanding.
Dear Ian,
We would like to express our sincere apologies for the inconvenience caused by the delays on the order's delivery.
Checking on the order in our system, it shows to have been dispatched from our warehouse on time. However, the shipment on which the parcel was shipped with was put on hold by customs. Rest assured that our relevant teams are handling the matter along with the shipping company handling the shipment. We were advised that these will be released very soon.
Once the parcel is ready for delivery, you will be contacted by the courier company to confirm the final delivery details/information.
We appreciate your patience and kind understanding on this matter.
Dear Ian,
We would like to express our sincere apologies for the inconvenience caused by the delays on the order's delivery.
Checking on the order in our system, it shows to have been dispatched from our warehouse on time. However, the shipment on which the parcel was shipped with was put on hold by customs. Rest assured that our relevant teams are handling the matter along with the shipping company handling the shipment. We were advised that these will be released very soon.
Once the parcel is ready for delivery, you will be contacted by the courier company to confirm the final delivery details/information.
We appreciate your patience and kind understanding on this matter.
“Ordered a phone on April 13th and I am writing this on the 24th of April after receiving an email asking for feedback. I have not yet received the product and have contacted value basket to try and track my delivery after concerns had been raised when I was told the phone would be delivered no later than 8 days after purchase and the courier service being used havent even been sent a product
Not happy at all with the service I have revived”
Dear Jordan
We understand the frustration and concerns on the delay of the order's delivery, and we would like to express our sincere apologies for this.
The order was dispatched from our warehouse on time. Unfortunately, the shipment on which the parcel was sent through, going to the courier's delivery depot, was put on hold with customs. Rest assured, however, that the relevant teams are handling the matter, along with the shipping company handling the shipment. We were informed that these will be released very soon.
Once the parcel is ready for delivery, the courier will be contacting you for the final delivery details confirmation.
Many thanks for your patience with us and kind understanding on this unforeseen event.
“You are asking for review? ?how can I give review now last week I ordered a Samsung galaxy s5 and still waiting for the delivery. Very very very bad service I never seen. No updates no email of the process and even unable to track the order.”
Dear Jothis,
We would like to express our sincere apologies for the delays on the order's delivery.
The order was dispatched from our warehouse on time, unfortunately, the shipment on which the parcel was shipped was put on hold by customs. Rest assured that our relevant teams are handling the matter, along with the shipping company handling the shipment.
Once the parcel has been released and ready for the delivery, the courier will be contacting you right away to confirm the final delivery details.
We appreciate your patience and kind understanding on the matter, as we resolve this unforeseen issue, as soon as possible.
“You are asking for review? ?how can I give review now last week I ordered a Samsung galaxy s5 and still waiting for the delivery. Very very very bad service I never seen. No updates no email of the process and even unable to track the order.”
Dear Jothis,
We would like to express our sincere apologies for the delays on the order's delivery.
The order was dispatched from our warehouse on time, unfortunately, the shipment on which the parcel was shipped was put on hold by customs. Rest assured that our relevant teams are handling the matter, along with the shipping company handling the shipment.
Once the parcel has been released and ready for the delivery, the courier will be contacting you right away to confirm the final delivery details.
We appreciate your patience and kind understanding on the matter, as we resolve this unforeseen issue, as soon as possible.
Dear Frederick,
We would like to express our apologies for the inconvenience caused by the delay on the order's delivery.
Although the order was dispatched from our warehouse on time, as it was shipped to the courier's delivery depot for their distribution, shipment was put on hold by customs. Rest assured that this is being handled by the relevant teams as well as the shipping company. We have been advised that this will be released very soon.
Once the parcel is released and ready for delivery, the courier company will be contacting you for final confirmation on delivery details.
We appreciate your patience and kind understanding on the unexpected event.
Dear Eric,
We would like to express our sincere apologies for the inconvenience caused by the delays.
The order was dispatched from our warehouse on time. Unfortunately, the shipment on which the parcel was included, was put on hold with customs, thus delaying the courier from receiving the parcel. Rest assured that we are in constant contact with the relevant teams handling the matter, as well as the responsible courier handling the shipment.
Once the parcel is received by the courier and ready for the delivery, you will be contacted to confirm final delivery details.
We appreciate your patience with us and kind understanding on the unforeseen issue.
“i ordered a camera, its been a week or more and i still dont have it or know where it is! i asked to be told its location but instead was given a tracking number that does not work and a site i had to logon to that also did not appear to work!”
Dear Simon,
First of all, our sincere apologies for the inconvenience caused by the delay on the order's delivery.
Checking on the order's status, it shows to have been dispatched from our warehouse on time, however, as the shipment with the parcel was on transit to the courier's delivery depot was put on hold, the courier was not able to receive the parcel on time. Rest assured that we are in constant communication with the relevant teams handling the matter as well as the courier handling the shipment, for further developments.
Once the parcel is ready for the delivery to your address, the courier will be contacting you right away for the final confirmation of delivery details.
Many thanks for your kind understanding and patience with us on this unforeseen event.
“I have not recieved my goods even though i have had an email saying it was shipped early and the cheek to now send me two surveys asking how good you were. Very unsatisfied.”
Dear Debra,
We would like to express our sincere apologies for the inconvenience caused by the delay.
Checking on the order's status, it shows to have been dispatched on time from our warehouse, however, the shipment on which the parcel was sent with, going to the courier's delivery depot, was put on hold by customs. Rest assured that our relevant teams, along with the courier handling the shipment, are addressing the matter.
Once the parcel is ready for delivery, the courier will be contacting you right away for the final delivery details confirmation.
We appreciate your kind understanding and patience with us on this unforeseen event.
“Where to start.. Living in Ireland I purchased a camera from valuebasket´s UK store. They had like 8 of them in stock and since it´s a professional one they don´t sell in big numbers. 10 days after paying for the camera the parcel was not even handed over to the courier which I contacted today. When I contacted valuebasket they said it was given to courier 5 days ago and its "on the way" and is DPD´s fault as they probably failed to scan the parcel they said - which I find hard to believe as I know how perfect DPD is and it never takes more then 2 days from UK to ROI. Needless to say that valuebasket customer service line staff are not very polite, professional or even helpful. I will refrain from ordering anything off them in future as quality of their services and speed of delivery is ridiculously low. It´s been 10 days today and I can only guess how many days will I have to wait for my camera or at least till it´s actually shipped. This experience left me very disappointed.”
Dear Michael,
First of all, our sincere apologies for the inconvenience caused by the delay on the order's delivery.
Checking on the order's status, it shows that, although it was dispatched from our warehouse on time, there were unfortunate delays when the parcel was shipped to the courier's delivery depot. The shipment with the parcel was put on hold by customs, thus delaying the courier from receiving the parcel. Rest assured that we are communicating with the courier handling such shipment, as well as the relevant teams handling the matter.
Once the parcel has been released and is ready for delivery, you will be contacted once again by the courier for the final delivery details confirmation.
Please do not hesitate to contact us right away for any further queries or concerns about the order.
“Dispatched was delayed with no communication.
I took the day off to receive my order as I had received a text from the courier with a delivery date. On the morning of delivery when I phoned the courier they advised my order was not yet received. I had to phone Value Basket to find out my order had not yet been sent to the courier and that the delay was due to a backlog!? the lady on the phone was very apologetic but communication would have been good, I would then not have wasted a day off from work and then had to take another day off to receive my order.
Neither was I told I would be receiving a Taiwan version of the phone I ordered with a two pin plug and no instructions. The box was re-sealed and the instructions were missing. However a multi country travel adaptor was supplied.”
Dear Alison,
First of all, our sincere apologies for the inconvenience caused by the delay on the order's delivery.
Checking on the order's status in the system, it shows to have been dispatched on time from our warehouse on time. However, there were delays the shipment went through while on transit to the courier's delivery depot. Rest assured that we are addressing these issues with the courier company and the relevant teams in-house.
Please note, as well, that items on the website are sourced globally and shipped to your address, you may refer to the website's conditions page for your information. It is for this reason that we provide universal adapters for items delivered.
Many thanks for your patience with us and kind understanding.
“If you would be so kind as to remind me what l am supposed to have bought from you then l might consider writing the review you have requested. I am afraid l do not recognise the website Valuebasket.Com”
Dear Anna,
Thank you for contacting us.
We have received an order (723327) under the email addressed you have used for this comment. Checking on our records, it shows to have already been delivered to an address that was also provided when the order came in.
Rest assured that we will verify these with you. One of our agents will be contacting you shortly for further details.
“I have been messed about with by this company for over a month. I have neither my goods or my money returned. I have phoned, emailed and spent lots of my time trying to get my order or money back. This is the worst company I have ever dealt with. Now instructing card issuer to retrieve my money. DO BUY FROM. Save yourself time and money!!!!!”
Dear Darren,
We would like to express our sincerest apologies for the inconvenience and excessive delays that this order has gone through as well as the inconvenience with the current wait on the investigations.
Rest assured that we are constantly following-up with the courier company, as well as the relevant teams, for any update on the parcel and to have the appropriate resolution for this case.
Many thanks for your kind understanding and patience with us.
“Unfortunately I made an order with this fraud site. I have spent 300 pounds for a camera, and I didn t recente notting ve request my money back, and i ve spoken with the Police. Now i ve to see if i Will received my money back. Don t use this site for nothng. Is Just a fraud”
Dear Federico,
First of all, our sincere apologies for the delay and the inconvenience caused.
Checking on the order's history, it shows that, as the parcel was being delivered, a request for cancellation was received. As the parcel was already handled by the courier, we were not able to stop the delivery on time. We were informed by the courier that the parcel was received. One of our agents has provided a proof of the delivery made.
Please do not hesitate to contact us right away, for any further concerns.
