Dear Marek,
I am very sorry for the inconvenience caused.
I would like to confirm that your order is now at the nearest depot hence delivery shall be made very soon.
Many thanks for your understanding.
“I made a purchase from Value Basket in good faith that the product would be shipped from stock. It appears that the item (a camera) had to be shipped from Hong Kong.
As a result, I received several voicemails from the courier (DHL) telling me that I must pay £15 for import duties, VAT and admin charges before they would release the item!!!
As this happened over the weekend, I could not reach DHL - who could not be bothered to call but rather left BT voicemails.
I do not expect I will use Value Basket ever again since the process is simply too painful and stressful. I doubt that I will receive the gift (for my wife) by Christmas now - I am very disappointed.”
Dear Chris,
I am very sorry for the inconvenience caused.
An agent shall be in contact with you to provide further assistance in resolving this matter as we cover VAT.
Many thanks for your understanding.
“i have still not recieved my order of a nikon lens , that i orderd on the 13th dec . so i want to know when i will get my order ? order no 648868 . i hope i get it for christmas or i will NOT be very happy ,i have still not recieved my package on 23-12-2014 . let me know where it is please”
Dear Barry,
I am very sorry for the inconvenience caused.
Upon checking the courier's tracking, the parcel has been successfully delivered. I hope that you are enjoying your purchase with us.
Many thanks.
“Ordered an expensive camera, paid by PayPal, all going good. Email shipped according to customer support and a tracking number received for DPD the courier.
I checked with DPD and found the item held in Oldham (Birmingham) for days. When I called DPD they said a record had been created for the delivery hence the issue of the tracking number but the actual package had not been received by DPD from valuebasket.co.uk. DPD said that the package was coming from abroad; according to valuebasket.co.uk it was coming from Milton Keynes.
So far, no package and no likelihood of it, in time for Christmas at least.”
“I received an email on the 11th stating "Your order has been given priority processing and shipment at no additional cost!" along with a tracking number that showed it was not actually shipped until the 16th. My order was placed on the 7th so at best that will be 10 days shipping time!
If this is the priority shipping upgrade I hate to think what the normal shipping time is, not impressed at all.”
Dear Alan,
I am very sorry for the inconvenience caused regarding the delivery of the item.
I am now in contact with the relevant department to check with the courier about the parcel status and it is now in transit. Delivery shall be made very soon.
Many thanks for your understanding.
“Ordered and paid for merchandise on 3rd December; my account informs me that the item has still not been dispatched on 15th December....very poor service.”
Dear Brendan,
First of all, I would like to apologise for the inconvenience caused.
Your parcel has been sent out however, upon checking with the courier, there has been no update on their tracking system. As a result, I am now in contact with the relevant department to check with the courier and we shall update you via email accordingly.
Many thanks for your understanding.
“Been informed twice, my item was dispatched. Today Sunday 14th December 2014. Still waiting to receive My item. Tracking is not hepful. I am very disappointed with your service.”
Dear Ayse,
I am very sorry for the inconvenience caused.
Upon checking the status, parcel has been successfully delivered. I hope that you are enjoying the item purchased.
Many thanks.
Dear Leslie,
I am very for the inconvenience caused.
Upon checking the tracking details, item has been successfully delivered. I hope that you are enjoying your purchase from us.
Many thanks.
“I have been asked to write a review about the product I purchased - Nikon d3300. However, I have not received the camera. So, I can only give the website a very poor rating as I am now very concerned I will not receive this camera before Christmas which is a present for someone.”
Dear Jennifer,
I am very sorry for the inconvenience caused.
Upon checking the courier status, your parcel has been successfully delivered. I hope that you are enjoying the item purchased from us.
Many thanks.
Hi Brian,
We're really sorry to hear that! Your order has shipped, and is expected to be delivered today or tomorrow latest. Xmas rush has been taxing our couriers, but any further delays should be minimal. We'll be in touch in regards to the payment query as well -- thanks for your patience and understanding!
ValueBasket.com
“I ordered a camera and didn't arrive yet. I was given DPD tracking number . Accordion to DPD the parcel was not handed over by the Valuebacket. What you will get for your money is just tracking number and will not get you parcel.”
“Worst experience I've ever had. My order went missing. Called customer service who are in hong king, they didn't seem to know anything, all I kept being told was that emails would sent to different departments. No one was in charge. They gave me a number to ring in the neverlands. When I told them how unhappy I was they hung up on me. As yet I have not received my camera& ive missed out on 2 days work. Don't Buy with value basket . Go somewhere else!”
“Worst experience I've ever had. My order went missing. Called customer service who are in hong king, they didn't seem to know anything, all I kept being told was that emails would sent to different departments. No one was in charge. They gave me a number to ring in the neverlands. When I told them how unhappy I was they hung up on me. As yet I have not received my camera& ive missed out on 2 days work. Don't Buy with value basket . Go somewhere else!”
