“I have been waiting for over 8 days for the delivery of my mobile phone. Called twice to find out what is happening with it and I was told it had been dispatched and that they would look into it. On the last call I was advised that the customer service agent would escalate it and contact me back. I have still not heard anything and am not happy with any of the after service. The agent on the phone was abrupt as if she deals with situations like this on a regular basis and the lack of empathy is incredible.
It has left me without a product and no confidence in the brand. I understand mistakes can happen but it is how companies resolve them that show how good they are.
In this case I have been left with no knowledge of what is happening, and things are made even worse by emails asking how I am getting on with my new product.
I would like to see if anyone will actually picks up on this review and contact me with some sort of resolve.”
Dear Daniel,
Please do accept our sincere apologies for the trouble and inconvenience that this has caused you.
Checking on the order, it shows to have been dispatched on the 25th March, sent out for the courier's depot. Once they have confirmed arrival and the parcel is ready for delivery, they will be contacting you right away. Rest assured that we are looking into such delays and are working on avoiding these.
Many thanks for your patience and kind understanding.
“8 Working days later, still no camera, no updates on the website, no updates on the courier website, says exactly the same thing on both from 8 working days ago, disgusting and i am not taking delivery of the camera now, i will buy from elsewhere, never ever experienced such poor service from a company before, but you get what you pay for, or in my case, you still don't get what you pay for RUBBISH”
Dear Andy,
First of all, our sincere apologies for the inconvenience that the delays has caused.
Checking on the order, it shows to have been dispatched on 25-March, set for the courier's depot. There may be some delays with the shipment arriving at the destination, rest assured we are contacting the couriers handling these for updates. Once the courier has received the shipment and are ready for the delivery, they will be contacting you right away.
Many thanks for your kind understanding and patience with us.
“ordered on 23/03/2015 now 01/04/15 and no delivery.had a tracking number for DPD since 24/03/15 and they have still not received my parcel as of now.”
Dear Joseph,
Checking on the order's history in our records, we would like to extend our sincere apologies for the inconvenience that the delays have caused.
The parcel was dispatched from our warehouse on the 25th March, and set for the courier's depot. Rest assured that we are checking with the responsible courier for status on the shipment. Once the courier has received this shipment, they will contact you right away for the delivery.
Many thanks for your patience and kind understanding.
“The color of the phone was grey-silver while I order black. No charger supplied - instead a set of adapters. Color of headphones is white - doesn't match color of the phone on any case. When I started communicating this issues with customer service - I see that it doesn't want to solve the matter.”
Dear Alexey,
Please do accept our sincere apologies for the inconvenience and troubles that you have experienced with the order. Rest assured that we are investigating the case of a wrong item dispatched.
Checking on the current status, I believe that one of our agents have responded to your email requesting for some details in regards to the item. Please do inform us when these are available so as to expedite the process.
Many thanks
“I have not yet received the items I ordered from you despite 2 phone calls and trying to track my package online. The tracking number supplied was incorrect. I am hoping to receive my camera and lense very soon.”
Dear Pam,
Our apologies for the delay experienced with the order.
Checking on its current status (and with tracking number 05167021279668), it shows that was just recently delivered.
For any further issues experienced with the order, please do not hesitate to contact us right away.
Many thanks!
“My package is yet to arrive, and on phoning customer services they are not able to give me any answers as to where the package is. Customer services are not able to give any answers and after a long and difficult conversation with one very rude member of staff yesterday she put the phone down on me; in addition they have refused to let me speak with the managers (the rudeness was limited to conversations with one individual, others have been polite at the very least). Part of the issue is based with their location in the Philippines apparently; which has an 8 hour time difference from the UK, so thus if the manager works 9-5 local time a talking time is hard to find. However, when I had contacted between these times the manager has been busy in meeting...continually!!!
I have e-mailed the logistics department, as had the customer services reportedly, and have received no response as of yet!!
With the money that I saved buying the product here, I have spent in time and phone calls actually trying to receive my product...it is not worth the stress!!!”
Dear Nicholas,
First of all, our sincere apologies for the inconvenience with the order and with the service experienced. Rest assured that we are investigating this matter and will be dealt with accordingly.
Checking on the order's current status, this has been dispatched and sent to the courier for delivery. We are closely following-up with the courier for an update on the actual delivery.
Many thanks.
Dear Julian,
First of all, our sincere apologies for the inconvenience.
Checking on the order's current status, and with the Tracking number for its delivery, it shows that a pick-up schedule was requested for the parcel. If you wish, we can also request for the courier to schedule a re-delivery instead. Please do advise.
We look forward to have the order delivered as soon as possible.
“I didn't receive my order more then 16 days. When I will have it? It says 8 days-it's not true. I call to your call centre and they do nothing. Why you take the money from my account before you deliver my order? I want my money back-all of them”
Dear Customer,
First of all, I am very sorry for the delay of your order.
Upon checking the tracking status, item has been held at customs though this has been resolved and it is now in transit for delivery. You shall receive the parcel very soon.
Many thanks for your understanding.
“i received phone,,but it switch off after every an hour.. i need to get its battry out... then again seitch on... plus when i receiced mobile, seal was tempered... Honestly, i am very disappointed.. they sent me a faulty mobile or refurbished... ahhh ... i think we shud not buy from non-uk website..”
Dear Muhammad,
First of all, I am very sorry that your item arrived in such a way.
An agent shall be in contact with you to provide further assistance especially if return is necessary for the item.
Many thanks for your understanding.
Dear Customer,
First of all, I am very sorry for the inconvenience caused.
I would like to confirm that although are our items are globally sourced, these are brand new and genuine.
In any case, an agent shall be in contact with you to provide further assistance about this matter.
Many thanks.
Dear Customer,
First of all, my apologies for the inconvenience caused.
Your comment is appreciated and we will do our best to improve our services for the future.
Many thanks for your understanding.
Dear Chris,
I am very sorry for the inconvenience caused.
Your comment is appreciated and we will do our best to improve our services in the future.
On the other hand, we have offered a compensation for this matter and hope that this is acceptable.
Many thanks.
“I HOPE I WILL GET MY MONEY BACK.
I WISH I READ THE REVIEW BEFORE I TOUCHED THIS COMPANY...
I purchased a phone from value basked.com, Before I purchased the phone I had to register on their website
The phone was in stock so I expected the phone in the next couple of days. Their process insists you complete the payment by credit card before you receive an e-mail informing that the goods will be shipped within 2-5 working days, than delivered within 5-8 working days. This means that there could be a delay of 13 days before receiving the phone.
I had no choice but to wait !!!!!
The phone took 7 days to arrive and was well packed however on activating the phone, I realised it was different to my previous Galaxy S5, particularly the sharpness in colour & quality of the photo app.
Disappointingly, I suspect it is not a genuine Galaxy S5
I immediately decided to re-pack the phone & return it. As there is no
Returns address, I called the customer service line and was told to complain via their website. I have done this and now await the returns address but more importantly I am waiting for a return of the money I paid In good faith!
And I hope they won't delet my review again so people can read it and stay way from this company .”
Dear Cihan,
My sincere apologies for the inconvenience caused.
Upon checking the order details, an agent has sent you an email to provide further assistance regarding this matter.
Rest assured that we will do our best to provide a resolution the soonest time possible.
Many thanks for your understanding.
“Conflicting information when called about the status of an order, 2 courtesy emails received before the order arrived which I was told to just disregard with no regard for my concerns about the delivery of my order.”
Dear Christian,
My sincere apologies for the inconvenience caused.
Your feedback is appreciated and we will be looking into your conversation to avoid similar incident in the future.
As for your parcel, it is now at the nearest depot hence delivery shall be made very soon.
Many thanks for your understanding.
Dear Pauline,
My sincere apologies for the inconvenience caused.
I would like to confirm that your parcel has been sent out on January 7, 2015 and email was sent to you with the tracking details. Delivery shall be made very soon.
Many thanks for your understanding.
Dear Stephen,
I am very sorry for the inconvenience caused regarding our invitation for review.
I would like to confirm that your parcel is now in transit and delivery shall be made in the next few days.
Many thanks for your understanding.
“I find it astonishing that I am asked to write a review on a product that says 5 days delivery yet I still have not received!!! More than that I received an email saying I now have upgraded delivery yet it is still outside of the original delivery date specified. A terrible service!!! In this day and age your delivery should be perfect!!! Not good enough I'm afraid!! You cannot say it is the delivery company's fault as you stipulate the delivery time and don't forget I was upgraded too!! Rubbish!!!”
Dear Philip,
My sincere apologies that you have not received the parcel until now.
As we have dispatched your order on the next working day, invitation was sent to you for a request for feedback.
On the other hand, your item is now in transit and delivery shall be made within the next few days. We hope that you are willing to reconsider as we are able to meet our delivery time frame.
Many thanks for your understanding.
“As I have not received my Samsung tablet I am not happy. I was sent an email stating that the parcel had been delivered on Friday at 4.00pm. I phoned the courier company on Saturday morning and was put through to their international hq who gave me a number for the UK depot. I phoned them and they said someone called Lee had signed for it. We do not have anyone called Lee at our premises. I now have to wait until Monday until the van driver comes back to work so we can find out where he has delivered it to!
NOT HAPPY!”
Dear Kenny,
My sincere apologies for the inconvenience caused.
I have notified the relevant department to investigate this with the courier. Furthermore, an agent shall be in contact with you to provide assistance regarding this matter.
Many thanks.
“Online ordering and purchase simple enough. Then receive a notification from you to say that my order had been given a priority upgrade, sounds great! Yet I'm still to receive the item I ordered on 29/12/14. I have since tracked the parcel of which the courier says it is still at their depot and has been since 31/12/2014! Not particularly 3 working days and certainly not an upgraded service. Furthermore no clear indication when it is likely to be received”
Dear Lynne,
I am very sorry for the inconvenience caused.
According to the tracking details, parcel is now in transit and delivery shall be made very soon.
Many thanks for your understanding.
