VaxUK Reviews

Name: VaxUK
Rating: 1.73

1.7 Rating 231 Reviews

16 %

of reviewers recommend VaxUK

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Metrics

1.7

Based on 231 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous // 01/01/2019

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“Battery would not charge after approximately 18 months- contacted Vax and have been given the “run “around” treatment, asking for serial numbers, then saying that they were not recognised, sending photographs and then hitting a brick wall. I am seriously contemplating going to the small claims court as the product is patently not fit for purpose.”

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Posted 3 years ago

“I have had a Vax steam mop for just over a year and it's stopped working. Advised to buy a new filter which I did, still didn't fix the problem. Now after speaking to their customer service team I was advised to go buy a new one!!!”

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Posted 3 years ago

“Pet Vax Cylinder Vacuum Cleaner Bought Vax Vacuum - this is the 2nd one, 1st broke just after a year. Only had for 4 months - it's been up and down in terms of suction. Now it is not sucking up anything - nightmare as I have 2 cats. Got in touch with Vax - after many emails not being answered, it took them 2 weeks to collect and get an engineer to look at it - to be told that there is nothing wrong with the motor, they have sent me a video with the engineer testing the motor when it's taken apart but not actually testing the vacuum as a whole and actually using it like a vacuum - AS IT IS SUPPOSE TO FUNCTION!! I now have a vacuum that still does NOT WORK! I BOUGHT THIS TO CLEAN MY FLOOR - THE PRODUCT DOES NOT WORK. The whole process with them has been painful e.g. Someone doesn't answer your email that THEY have ASKED you to write to them - going through the same name, email confirmation story 5 times over the telephone - to then been sent back a product in the same state - not sucking anything up!!! it has taken so much of my time up - Really it's not my problem that their product that is 4 months old does not work - and have not offered a solution either. I could not have done more in terms of maintaining and cleaning it. Do not buy this product - do not buy from Vax - They are an unhelpful nightmare.”

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Posted 3 years ago

“Quick delivery! Thought my carpet was clean!!! I hat a shock. Dried in 5 hours”

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Posted 3 years ago

“I have tried to SPEAK to someone at VAX before using my latest new carpet shampoo machine. I just want a simple answer to a simple question on the telephone, but that is nigh impossible. The direct customer helpline just has a strange engaged tone, the chat service doesn't understand my question, and the head office number takes you from one menu to the next and then thanks you for your call!! This is atrocious customer service, regardless of the fact that at the start of a call, that we informed all calls are recorded, to improve customer service!! RUBBISH!!”

Helpful Report

Posted 3 years ago

“Very bad customer service you ring it sends you all over the place then hangs up when you get through via chat they send you links with no images how you ment to no what your buying love our machine hence looking for bits but with lack of help how you ment to reuse the items shame staff need to do more and better pics on the site”

Helpful Report

Posted 3 years ago

“the hoover cam with a 3ah battery £80 for a 4ah .ads said 42 mins run time it lasts 12min on a setting which sucks .disgraceful ad and machine isnt worth the plastic its made with g tech ten times as good”

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Posted 3 years ago

“Bought Vax platinum power max and after 6 or 7 uses acrid smoke from motor. It’s under warranty but you have to box up and may pay for shipping and repair if they deem it’s your fault. Not worth it I have totally lost confidence in the product.Not fit for purpose in my opinion.”

Helpful Report

Posted 3 years ago

“I have a vacum/shampoo carpet cleaner. It needs a replacement solution hose which cannot be bought. I have a steam grime master which the lid to fill the water tank cannot be removed. The customer service is atrocious and do not care one bit about their customers. This has got to be one of the biggest scams on the planet. They are a disgrace. I do not understand how they can get away with it.”

Helpful Report

Posted 3 years ago

“The vax glide is not fit for purpose and at £250 it should be. After about five uses it started leaving dirty water on the floor and was not drying as it should. After several emails to and fro Vax decided it needed a new filter. It works without the filter which is what I shall do until I use up the extortionately priced detergent and dispose of the machine.”

Helpful Report

Posted 3 years ago

“I have a serious operational problem with my Vax vacuum cleaner. I contacted the company as instructed by the retailer argos. Vax requested the model number and serial number. I provided these details. Vax then asked about the fault. I emailed them with the information. I've heard nothing more from them, despite emailing them for an update upon several occasions, still no reply. :-(( Not good customer service on returns, only when taking your money!”

Helpful Report

Posted 3 years ago

“Vax Platinum up in smoke. Bought a Vax Platinum carpet cleaner. On the 2nd use, smoke came out of the main body. Contacted customer services, as the unit has a 6 year warranty. But told, as I had not registered in time (first 3 months) I don't have this Warranty. As I was 4 months over the first year, they refused to help in any way. Very disappointed. I now have a big piece of plastic used only twice!”

Helpful Report

Posted 3 years ago

“Airlift model 7 months old. Bought in Argos with extra cover. Smelt of burning. Argos won't replace if less than 12 months old. Asked to return to vax. Item came back to me from vax 'nothing wrong with it' then it blew up, sparked and turned off house power. Vax again sending label but lost in post. Plus find your own box to return in. Ask the supermarket for a box big enough for a vacuum I was told. Haven't vacuumed house for 2 weeks already 🤮 very unhappy!!!”

Helpful Report

Posted 3 years ago

“I bought a Vax Blade 2 max in December 2019. At £199 it was not cheap. After 16 months of very light use (2 bedroom carpets vacuumed once a week and all hair etc removed from the brush after every use) it has broken! A lot of noise and a burning smell came from the floorhead, then lots of tiny ball bearings fell out of it. On opening it up it is clearly engineered very poorly, so poorly in fact that I would suggest it is designed to fail prematurely. So I contact Vax to claim on my 3 year warranty, only to be told that “functional parts that suffer premature failure after 12 months are not covered” but I can buy a new head for just £24.99. Needless to say I will never in my life buy another Vax product and its back to Dyson for me.”

Helpful Report

Posted 3 years ago

“Rang about Vax blade 2 40v told that the warranty only covered the motor so the failing battery , faulty motor suction brush and broken dust door were out of warranty after 16 months. Very unhelpful and disappointing”

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Posted 3 years ago

“Customer service is impossible to get hold of.”

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Posted 3 years ago

“I bought a cordless vax vacuum a bit less than a year ago. It still has power when on, but as soon as I turn it off, all the dust comes back down on the floor! I spoke to customer service, they looked at it and sent it back saying it is sucking fine, which is not the point really, as described above. I wrote to them again to explain, they are just ignoring me now. Not worth the money at all, and poor customer service.”

Helpful Report

Posted 4 years ago

“Bought a 32V Blade Vacuum in May 2018. By April 2020 the brushbar failed. But the Warranty is only 12 months. So had to buy a replacement brushbar (not cheap!). Less than 10 months later that has failed as well. Now I and told that the Warranty on replacement parts is only 6 months! So I am expected to buy yet ANOTHER brush bar. There are no bags to buy with this machine, but brushbars seem to be treated as consumables! Also the extension tube clip is also broken. The build quality is shocking, the warranty laughable and the Customer Service non-existent. AVOID”

Helpful Report

Posted 4 years ago

“Wishing I had read these reviews about customer service before buying a Vax cleaner. Struggled with battery for a while, it never really lasted the length of time for cleaning, stated in the info. Battery has now died and no one answers e-mails or calls. Even got cut off during a call. Guessing an expensive battery will now not be replaced by this company. Poor service, useless carpet cleaner. From reading the reviews I feel some kind of regulator needs to look at this Company. RIP off.”

Helpful Report

Posted 4 years ago

“I contacted vax about my blade 3 pet as the battery lasted about 3 minutes after an hour chat on messenger as the customer service number not working, the advisor said it should last for 6 minutes but Daniel the advisor was just not listening to me absolute terrible customer service 🙄”

Helpful Report

Posted 4 years ago

VaxUK is rated 1.7 based on 231 reviews