VaxUK Reviews

Name: VaxUK
Rating: 1.74

1.7 Rating 229 Reviews

17 %

of reviewers recommend VaxUK

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Metrics

1.7

Based on 229 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I contacted the live chat as my Vax carpet washer brushes had stopped spinning,they said based on the information i had provided they will need to arrange for a collection to perform an inspection/repair.If on inspection the issue is found to be lack of maintenance i will be contacted to arrrange a £40 charge prior to a repair being completed.I asked why is it £40 when its under guarantee, she soon changed her mind & said i can confirm this would not apply to me as there seems to be a gearing fault with one of the brushes not turning.Talking to 2 of my friends that have the same washer they had the same problem.I have received my washer back & have NO comunication from you to say it had been fixed & DPD contacted me to say it was being returned. The worse customer service or lack of i have ever had. Will NOT buy from you again.”

Helpful Report

Posted 4 days ago

“Terrible customer service even when faulty product is still under guarantee Don't buy from VAX”

Helpful Report

Posted 1 week ago

“This vacuums is terrible I’ve never hat one as bad in my life”

Helpful Report

Posted 2 weeks ago

“What customer service team? No contact number, no email address, nothing. I've just tried to spend £200 with these people, but because I was buying a present for someone and wanted it sent to them, the software said 'NO', because my home address on my debit card is different from the delivery address. That's a big market Vax are losing. So be warned : Don't send any Christmas or birthday presents here. Go to Curry's”

Helpful Report

Posted 4 weeks ago

“Even after paying the 10% they asked for, I was unable to withdraw my money since it was stuck. Just when I was about to quit up, I came upon TREBLESLTD*COM. They took over, managed things expertly, and assisted me in getting all of my money back. I'm really appreciative of their prompt and efficient help.”

Helpful Report

Posted 2 months ago

“It is worthy of the world to hear this testimony. I'm here to spread the word about ADMK LTD wonderful deeds I lost USD 232,000.00 in a binary investment trading scam and didn't realize it until a few weeks later. The site and services I utilized appeared authentic, and everything appeared legitimate until I emailed them to request a withdrawal of my weekly gains and they did not reply. I looked online for a specialized expert to help me get my money back. After reading countless testimonials about ADMK LTD has assisted numerous con victims in getting their money back from fraudulent investment firms, I decided to give the expert a trial. I contacted admk ltd recovery and submitted my case to the expert. He assured me that all my lost money would be retrieved and returned to my wallet address. Admk ltd worked on my case, and to my amazement, my lost funds were returned to my wallet within 72 hours. Contact admk ltd right away to have your lost money returned to you”

Helpful Report

Posted 3 months ago

“My first Vax lasted for years and recently the rollers stopped and smoke was issuing from the motor. As it was so old we purchased a replacement, however upon 3rd use today the new one suffered the same within 30 days of purchase. Contacted Vax directly but their team asked me to try and switch it on again to see if it still smoked, and this blew out the main fuse! We now need to contact the retailer for a refund as we will not purchase another Vax.”

Helpful Report

Posted 5 months ago

“Damn thing is too heavy to use - rubbish.”

Helpful Report

Posted 6 months ago

“So I've bought 2 VAX Dual Power Pet Advance ECR2V1P Upright Carpet Cleaner and had one replaced in the last 3 years! absolute rubbish machines! They have only been used lightly a couple of times per year. The 1st one I bought started to smoke from the motor on the fourth occasion of using. I contacted Vax who offered me a discount on a new machine because the product was 13months old! Stupidly I purchased a second which again after two or three uses the motor started to smoke and the unit stopped working, thankfully this was within the warranty period. They took the old unit away and decided it needed replacing. They sent a new one and on the second occasion of using the new one again the motor starts smoking. I contacted Vax only to be told the new unit doesn't have a warranty as it was a replacement and carries the original items warranty?????!!!! WTF absolute joke of a company avoid at all costs!”

Helpful Report

Posted 6 months ago

“We bought the dual power pet advance carpet cleaner and with a maximum of 6 uses roughly every 3-4 months the machines belt has snapped and the belt tensioner has melted. We have been told this part cannot be replaced and the whole unit must be replaced instead. The burning smell is so strong and quite frankly a hazard and the machine only has a 1 year warranty. This is our second Vax product which has piled in early. Avoid and spend more money on a better unit.”

Helpful Report

Posted 7 months ago

“Used carpet washer twice before brush head motor burnt out & VAX will do nothing as just outside warranty. Had previous make of cleaner which was used frequently & lasted 20 years. Don't waste your money on VAX”

Helpful Report

Posted 7 months ago

“Dreadful experience. Not taking up water after 2 months careful ownership. Stopped working last weekend. The repair is send back for 2 weeks then they return. Can be anytime 9 to 5:30 but they didnt turn up so after taking day of work and lost money they just said sorry cant do anything, do you want to take another day of work. But what if they dont turn up. We cant control DPD”

Helpful Report

Posted 9 months ago

“Vax Blade 2 Max. The rotating brush head soon gets snarled up especially with hair meaning the cheap plastic bearings soon get tangled too. This means the bearing melts and fuses together. You have to watch it like a hawk. The brush component is supposed to come out for cleaning but won’t budge even after cleaning the head without removing the brush. A tricky job. This is not a solid bit of kit. Do not use as your main vac. It might be good for a light vac upstairs, nothing more.”

Helpful Report

Posted 9 months ago

“I purchased a hoover less then a year ago. Out of no where it stops working so i sent it away to be fixed. after they received my hoover they sent it back because there was damage to the wire which i was completely unaware of. they have said there unable to touch it because its unsafe and needs to be fixed by a electrician. ive been quoted £60 to fix the wire the hoover cost my £100 how do i know if i paid that cost they wont make up some ridiculous reason it cant be fixed what an absolute joke”

Helpful Report

Posted 9 months ago

“Have a vax blade 4 for just over 2 years and battery has failed only used average 2 times a week not impressed batteries are not cheap glad I kept our G tech now nearly 5 years old and still on original battery we won't be buying vax again”

Helpful Report

Posted 9 months ago

“Does not pick up well when you stop the bits end up on the carpet again ,also my battery as stop working not even 3years old ,and the plastic pipe has spilt. Please people do not buy this product.”

Helpful Report

Posted 9 months ago

“DREADFUL BLACK SMOKE ALL OVER CARPET, i took it apart bare in mind only used maybe 5 times , inside was full of dog hair and screws inside by motor rusty, issue i have is surely inside should be sealed surely, so all vax machines that are meant for water can get moisture inside motor area, this is so dangerous, how have they ever passed safty checks ?? was going to buy new motor but whats the point as will blow up again at some point water moisture net to electric is a no no, all they needed to do was puta seal rubber along were plastic parts joint, can not say how dangerous these machines are .”

Helpful Report

Posted 10 months ago

“I discovered that if you do not trade with them after depositing funds, you will be charged a fee on your withdrawal! Despite my request and a few back-and-forth emails, customer service did not take any action, despite my issue being real. If K E Z O O K had not intervened, I would have lost all of my money, including the account. I would have been in terrible debt if it hadn't been for my rescue and the return of my entire investment.”

Helpful Report

Posted 10 months ago

“I have a vax Blade 4. Suction is good and general handling BUT - a very BIG BUT - the dust sticks around the middle of the cone which sits inside the dust collection cannister. Even while the rest of the cannister is empty, the dust builds up in the middle until it blocks the inlet pipe. I therefore need to empty very often and not just the flip bottom. I have to remove the inner cone and brush the dust which has accumulated on the honeycomb middle section, plus more often than not, clear the inlet pipe. Extremely annoying.”

Helpful Report

Posted 10 months ago

“Very poor service from customer service still waiting after 3 weeks for paperwork to arrive so i can send back rubbish poor quality vacuum”

Helpful Report

Posted 11 months ago

VaxUK is rated 1.7 based on 229 reviews