Verisure Reviews

Name: Verisure
Rating: 3.30

3.3 Rating 101 Reviews

57 %

of reviewers recommend Verisure

About Verisure:

Verisure is the leading provider of professionally monitored alarm systems in Europe and Latin America, with over 5.5 million customers worldwide.

Verisure alarms offer you all round protection and control over your security anytime, anywhere.

We Detect Earlier — Our advanced technologies detect any potential intrusion before it takes place.

We Respond Faster — Verisure's 24/7 human-monitored alarms have an average response time of just 20 seconds.

For urgent customer support inquiries, please call 0333 200 9000.

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“Absolutely useless. Nothing is done when alarms go off. On full mode, no pictures are taken of intruders. So, all intruders need do is turn off the alarm. Thoroughly recommend to burglars. They can be indoors at least 5 minutes and Verisure does nothing, nor will it supply photos unless you physically attack intruders.”

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Posted 5 months ago

“This is run by a scam company. Non stop calls and messages despite being told not to bother me. Police have been informed. Beware fake positive reviews”

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Posted 5 months ago

“A verisure represntative came into my place of work and asked me if I was the owner when I told him I was just an employee he accused me of lying.I have been in Retail for 41 years and I have never witnessed such unprofessional behavior”

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Posted 5 months ago

“Verisure is a scammer. Since I rejected their offer, they keep calling me up to 5 times a day. Avoid for your own peace.”

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Posted 6 months ago

“Our device became faulty whilst away for 2 months. They tried calling us twice whilst abroad, on our return I asked for compensation for the 2 months my house was not alarmed. They Saif they can't refund.... WTF”

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Posted 6 months ago

“This company operates on deceiving customers and having clauses in the contract to apply overcharge under the name of free trial Zerovsion. They tell you that you can ask for it to be removed before the end of the trial period but when you have it removed they still apply extra monthly charges because apparently other devices need to be removed with Zerovision. Total deception by what supposed to be a 'home security' company. Please stay away from these deceiving and dishonest people and do not trust them with your home!”

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Posted 6 months ago

“Tried to cancel the contract as I moved out of the property. Called Verisure number of times, I was reassured by the customer services that someone will call back which never happened but I kept calling them. Finally after so many telephone calls and matter escalations someone agreed to downgrade the service but charged me for 2 more months of their service fees amounting to £91.88. Isn't this ridiculous !”

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Posted 6 months ago

“Most horrible company. I have tried to terminate the contract due to moving out. It’s been almost a year and they won’t let you go. You will have to call them to cancel and then was told someone will call you in the next 3-5 working days. Actually no one will call you. Apparently it’s quite common I asked around about their cancellation experience. They just keep taking money from my bank every month. It’s such a terrible company. Worst experience you can ever imagine”

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Posted 7 months ago

“Dålig servis okunnig personal och kan inte köra bil.”

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Posted 7 months ago

“I have been very impressed with Steve and Henry they have helped me out and assured me that my part would arrive promptly and it did I would suggest this new up-and-coming company to my friends and my family I was very impressed”

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Posted 7 months ago

“I was approached by two sales persons from Verisure and advised me that my business needs alarm system. I took his advice and signed 12 months contract. After signing the contract for 12 months the technician installed half of the alarm system and the rest he mentioned he will come back and finish them this week. We had numerous calls between us and he promised to come another day in a week and finish the final steps and show me how all the cameras and alarms works. I waited all day as he promised to come and install the remaining equipment for alarms, But he never turned up, 6.15 pm he picks up my 9th call and says sorry I was very busy today, I said no problem I understand your company is big and your busy. The same two sales man said we will come another day. I waited another day as he promised again this time to come and finish the final job, again I waited all day and this time he never picked my calls. The next day Saturday I went to visit my close family in hospital and my neighbour calls me at 2am that 6 people broke in to your business you need to be here as soon as possible and the police is here as well. I was very disappointed and shocked as I paid over £450 for installation and 12 months contract and none of the and found out the alarms I paid for is not working. In total I have gained £42000 loss. I called Verisure and explained but they don’t care. Logged a complaint to HR TEAM apologising and saying it wasn’t their fault and therefore the contract won’t be cancelled and I shall continue to pay the remaining months.”

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Posted 7 months ago

“Stay away. Poor customer service and products unreliable. Save your money and give to a reputable company.”

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Posted 7 months ago

“Absolutely awful dishonest scamming company. Stay well clear! Was lied to from day 1 and continued lies through management for months. Had alarm system with Arlo doorbell camera, told battery would last up to 6 weeks, got 3 days out of it so called and had tech out who gave me anew battery and checked settings! He said I’d be lucky to get 10 days out of a full charge and the sales team tell lies. After still getting 3 days from a full charge I called and spoke to management who apologised and said they couldn’t explain why I was only getting 3 days from a charge. Was then given to larger camera and told it would be a lot better with around 6 weeks battery life…… got 10 days and have to take whole unit off the charge then reposition every time I replace it. Not convenient or practical. Was told I’d get a call back after 2 weeks to see how this worked! No call and after chasing up with calls and emails still nothing back from the manager. Told lies every time I speak to an operator and to top this all off my monthly bills have shot up from £36-£50 with no explanation or warning when sold to me. Please avoid this company at all costs, you’ll be hugely disappointed and pay a lot more than expected to be tied into a dishonest contract and poor system.”

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Posted 7 months ago

“to anyone and everyone do not join these cheats. All they do is just lie. Never again and I will post this everywhere I can.”

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Posted 8 months ago

“This company calls me about 10 times a day every day”

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Posted 8 months ago

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Posted 10 months ago

“This company is no different to any other scam artist. They trick you into believing you are buying their equipment when you are just renting it. And now months after I have canceled my contract they are still trying to harass me for payments. I do not owe it. Seems this is how they spend most of their time. Stay clear they are not honest people.”

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Posted 10 months ago

“VerySure is a criminal organisation. They ganged up against me with my university’s security company. They deleted all my outdoor CCTV doorbell footage because my neighbour stole it. My neighbour also ganged up against me with university’s security. Also they don’t cancel my contract and keep asking for money. They blacked mail me by debiting my account for a good year after I cancelled the contract. Plus they provide the university security with an EE mobile number to call me. The university security guard Ms Joanna McKinny called me in Oct 2023 shouted non stop. Accused me of harassing one of my former colleagues whereas I never worked for the university. I looked up for the mobile number and found the website called [Who called me]. There was over 4000 comments stated that the number belongs to VerySure and it is a scam number. I complaint to the university casework office and provided them with the link to the page. But the owner of the website removed the comments and changed the URL to a different page for a different mobile number and also has blocked me sp I can’t enter the website. They are a gang. One star is too much to rate them. VerySure is -5 star.”

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Posted 11 months ago

“they scammed my mother by tricking her into buying their security system. we can't even cancel (even though it was installed less than 24 hours ago) this is so dishonest against elderlies.”

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Posted 11 months ago

“Total disgrace of a company stay well back from this company they pressure you in to suposto be buying but not you will get a second hand system they tell you system will be yours if you decide to cancell my friend was hear with so everything they say are lies they get you on monthly agreement then it goes up they harass you for payment then leave your house needing re decorating I would never recommend this company thercare a more reputable company's out ther do your home work look on watch dog about them read reviews do not go anyware near this company they are a total disgrace of a company”

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Posted 11 months ago

Verisure is rated 3.3 based on 101 reviews