Vertoe Reviews

Name: Vertoe
Rating: 4.57

4.6 Rating 5,119 Reviews

89 %

of reviewers recommend Vertoe

Company Reviews

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Metrics

4.6

Based on 5,119 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best possible solution for lugging bags around the city that never sleeps!! Especially when there’s 8 hours between flight check in and hotel check out and there’s still stuff to do!”

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Posted 3 years ago

“Over all a great service, the idea and process was super super easy and extremely popular. However, the woman who was in charge of our specific storage spots was awfully weird, she took a conference call with her child’s teacher in the middle of escorting us. She also made a rather large group of us wait to pick up our luggage so she could pick up her uber eats which took about 20 minutes. We were also lead through the dock doors through the outside which was kind of a hassle. A great service overall, just an inconsiderate host.”

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Posted 3 years ago

“the opening hours of the place I was storing my luggage were inaccurate and I had to return to pick my bags up early, at huge inconvenience.”

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Posted 3 years ago

Hello Charlotte, Sorry that you had a negative experience with us. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. For any questions or concerns, feel free to contact us at support@Vertoe.com.

Posted 3 years ago

“Very quick and easy booking. The staff was very friendly as well! Definitely recommending Vertoe!”

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Posted 3 years ago

“Our bags were well looked after”

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Posted 3 years ago

“it's easy to bring the luggage to place, the store owner was nice and friendly.”

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Posted 3 years ago

“The place was in a good location, service was fast.”

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Posted 3 years ago

“Easy process, location that stored the bag was great. Will definitely do again”

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Posted 3 years ago

“Efficient/safe/convenient”

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Posted 3 years ago

“Worked like a charm!”

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Posted 3 years ago

“Every taper for my transaction with storing my luggage went smoothly!”

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Posted 3 years ago

“Very nice!”

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Posted 3 years ago

“The place we stored our luggage was great and the workers were super nice and helpful! Our luggage was in perfect condition when we came to pick it up and the process to leave/pick it up was very smooth.”

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Posted 3 years ago

“Easy to find the location. Price is right. The only thing I did not like was that I could not get the address before I booked.”

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Posted 3 years ago

“Excellent way of booking”

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Posted 3 years ago

“Super easy, convenient and affordable option to store luggage while you jump around town. Great experience!”

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Posted 3 years ago

“When the train station didn't offer storage last minute due to staffing, I was left scrambling for a place to put my backpack. I thought I'd lose everything since Soldier Field doesn't allow backpacks. Found Vertoe online. I was nervous at first since I hadn't heard of them, but it turned out great. It was simple to set up a reservation and I like that they didn't require an extensive profile be set up, since I was short on time. They did lose a water bottle that was in an open top pouch on the bag. But it was cheap and I should have placed it securely inside the bag ahead of time. I definitely recommend Vertoe.”

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Posted 3 years ago

“Very convenient and easy to use! I would recommend to anyone hoping to store luggage for a few hours.”

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Posted 3 years ago

“Great experience. People are nice and careful.”

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Posted 3 years ago

“Service was provided by the contract facility very courteously, if not as described by vertoe (eg, no luggage security clip, no image taken, no digital pick up assurance, just my first name handwritten on a slip of paper). My chosen location was extremely convenient. Service is also super-duper affordable, so I support your model and will absolutely use again. Suggest you work more closely with contract facilities however to adhere with advertised safety concepts. Mahalo!”

Helpful Report

Posted 3 years ago

Vertoe is rated 4.6 based on 5,119 reviews