Vertoe Reviews

Name: Vertoe
Rating: 4.57

4.6 Rating 5,119 Reviews

89 %

of reviewers recommend Vertoe

Company Reviews

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Metrics

4.6

Based on 5,119 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was happy with Vertoe in Detroit.They kept my left luggage with a minimum of hassles.I was able to enjoy Detroit's fine architecture(Guardian.Penobsct,Rencenter Buildings)and Riverwalk Without schlepping my luggage among the Motor City.”

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Posted 3 years ago

“Great service. Saved me time, effort and money.”

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Posted 3 years ago

“The staff so rude”

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Posted 3 years ago

Hello, We apologize for the experience you had received. We will be investigating this matter further and making sure the location partner is abiding by our safety standards. We assure you that all our locations have been thoroughly vetted and will be abiding by our safety protocols -Vertoe Support

Posted 3 years ago

“Very comfortable and useful.”

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Posted 3 years ago

“I booked a space for 2 luggages downtown and ludged them to the location as you don’t get the accurate location until you pay. When we got there, the store was closed, they’re closed on Sundays. On the Vertoe website, they said the store was open 7 days. We checked google maps and found that they’re closed on Sundays and multiple other days. Disappointing. They don’t even have a phone number to contact Vertoe on their website for customer service.”

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Posted 3 years ago

Hello, Sorry that you had a negative experience with us. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. For any questions or concerns, feel free to contact us at support@Vertoe.com.

Posted 3 years ago

“Easy to find and shopkeeper was very friendly.”

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Posted 3 years ago

“Easy to use and drop off luggage while out and about!”

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Posted 3 years ago

“Easy and efficient booking system. Great service for travellers”

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Posted 3 years ago

“Business was nice and really kind, 10/10 would use them again.”

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Posted 3 years ago

“My train wasn't leaving until late afternoon and I needed to leave my suitcase somewhere until then. This location is a block from Penn station! It was easy to drop it off, it was only something like $6, you can't beat that. Friendly staff.”

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Posted 3 years ago

“I didn’t feel good nor safe in that place”

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Posted 3 years ago

“Made our day much easier not having to carry our luggage around town. Fast service.”

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Posted 3 years ago

“Very cool!”

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Posted 3 years ago

“The person who took my luggage was very attentive and friendly”

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Posted 3 years ago

“Setting a place just near Met would be better.”

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Posted 3 years ago

“Easy booking through Vertoe's website with a fast confirmation email. The storage I chose is located in a small shoe repair shop, at ground level, very close to Grand Central Terminal. Superfast check-in and check-out (too fast). Upon check-in luggage is dropped and remains in the client area of the store (10 ft x 10 ft) together with those from other clients. The gentleman who received them only asked me if I had a reservation but never bothered to check it, nor did he tag my bags or give a receipt for them. Upon check-out, the procedure was similar: just a couple of questions like "did you have a booking?" and "which are your bags?" without any verification on their side. They just told me to take my bags. I could have perfectly taken the luggage from someone else. While I understand that this is unlikely and there seem to be two people present at all times in this very small store, their nonchalant attitude and procedure present some concern regarding the safety of the luggage. This is a point that could easily be improved with a simple tagging system. Having said that, I left one locked suitcase and an unlocked backpack for the full day, and had no problem at all with the service. Paid the agreed flat per piece amount.”

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Posted 3 years ago

“Guy was friendly, but leaving the bags felt risky… no claim check/card. Didn’t feel very secure.”

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Posted 3 years ago

“I just discovered this service on a trip to NYC, what a great idea. Convenient, inexpensive and courteous service.”

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Posted 3 years ago

“Quick, efficient and friendly”

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Posted 3 years ago

“Quick and easy booking, in addition, the bag drop-off location owner was kind.”

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Posted 3 years ago

Vertoe is rated 4.6 based on 5,119 reviews