Name: Very
Rating: 1.72

“In a nutshell my credit rating is now poor and I couldn't even take out a credit card if I wanted one. My husband and I can't get a mortgage as I have a default registered under my name for the next 6 years. This is as a result of Very creating a second account and I didn't notice for some time because the direct debit was small at around £5 per month. When my husband and I got a joint account I changed the direct debit to come out of there. Then I was notified by my old bank a direct debit still active. I called Very and asked if there is maybe another account by mistake. Gave them my maiden name, old address but they couldn't find anything and told me to cancel that direct debit. It turns out I did have another account but I found out when my husband received a call from Lowell debt collector. They got his number from the Government gateway! Very excuse is they wrote to me a few times and hands up I didn't open my post because I get inundated with offers from Very and when I opened my post after speaking with Lowell some some were offers and some collecting debt. I work in Care and have been working solidly since COVID with family bereavements. Who wants to open Very letters with offers when you lose someone you love? Even though I was paying one account on time at the same time they didn't match the two addresses and didn't take long to sell my debt for all of £100. BUT it has taken them 3 months to deal with my complaint due to reduced staff because of the virus and say they have looked into it and no record of my calls. My call provider have sent me my call list and financial ombudsman have been notified. This company don't care and need to be stopped!!!”

Helpful Report

Posted 4 years ago

“In a nutshell my credit rating is now poor and I couldn't even take out a credit card if I wanted one. My husband and I can't get a mortgage as I have a default registered under my name for the next 6 years. This is as a result of Very creating a second account and I didn't notice for some time because the direct debit was small at around £5 per month. When my husband and I got a joint account I changed the direct debit to come out of there. Then I was notified by my old bank a direct debit still active. I called Very and asked if there is maybe another account by mistake. Gave them my maiden name, old address but they couldn't find anything and told me to cancel that direct debit. It turns out I did have another account but I found out when my husband received a call from Lowell debt collector. They got his number from the Government gateway! Very excuse is they wrote to me a few times and hands up I didn't open my post because I get inundated with offers from Very and when I opened my post after speaking with Lowell some some were offers and some collecting debt. I work in Care and have been working solidly since COVID with family bereavements. Who wants to open Very letters with offers when you lose someone you love? Even though I was paying one account on time at the same time they didn't match the two addresses and didn't take long to sell my debt for all of £100. BUT it has taken them 3 months to deal with my complaint due to reduced staff because of the virus and say they have looked into it and no record of my calls. My call provider have sent me my call list and financial ombudsman have been notified. This company don't care and need to be stopped!!!”

Helpful Report

Posted 4 years ago

“Untrustworthy company,sneaked a fake charge on my account,then that affected my credit score. i was on the phone with customer services for an hour before they could explain it,even then they couldnt!! AVOID at all costs”

Helpful Report

Posted 4 years ago

“When you eventually get through after many hours on the phone.... A 2 thousand pound 75 inch qled samsung faulty within 2 months.... They don't want to replace it, want to take it away for a month... & if their technican can't find the fault charge me. RUN AWAY PEOPLE...”

Helpful Report

Posted 4 years ago

“Total waste of time and full of lies. No calls back AVOID!!!”

Helpful Report

Posted 4 years ago

“I don’t even know where to start with how bad my experience has been with ordering through Very. I ordered a bed headboard, I initially was excited to order it as it was reasonably priced and quick delivery. I order the headboard however received no confirmation of order email and my Very account did not acknowledge the order, after phoning customer services they advised me that my order had not gone through and I should order another one should I want to. They assured me it had not gone through and I would not be charged twice. However, I had been charged twice. I phoned again to cancel one order and was advised that they were unable to cancel one of the orders. I waited in to receive the bulky delivery, delivery however with Yodel was late and late at night I was advised it was now being delivered the next day. The next day the delivery of two headboards arrived when I was out. I immediately telephoned Very to arrange collection of one of the headboards so that I could receive my money back. I am a key worker and as such cannot work from home and they could not stipulate an evening or specific delivery slot, so I had to take a day off work to ensure collection of the unwanted headboard. Again, Yodel missed their daily allocated delivery slot (very frustrating when as a Key Worker you have taken a day off). They did however arrive very late in the evening after me telephoning yodel to see what had happened. They took the headboard however did not give me a collection receipt. I have now been informed by Very that they do not have a record of my collection being successful and as such cannot refund me. I am now faced with having to foot the bill for an item I do not have and never wanted. I am not highly paid and this has left me with added expenses. I CANNOT EXPLAIN how hard work it was arranging delivery and collection for this item. And I am incredibly frustrated that I am left taking the brunt of their inaccurate customer service advice and poor delivery/collection services. It has caused me so much stress and heartache in the loss of money. I STRONGLY RECOMMEND YOU DO NOT ORDER FROM VERY, save yourself the frustration, if I could give minus stars I would.”

Helpful Report

Posted 4 years ago

“I don’t even know where to start with how bad my experience has been with ordering through Very. I ordered a bed headboard, I initially was excited to order it as it was reasonably priced and quick delivery. I order the headboard however received no confirmation of order email and my Very account did not acknowledge the order, after phoning customer services they advised me that my order had not gone through and I should order another one should I want to. They assured me it had not gone through and I would not be charged twice. However, I had been charged twice. I phoned again to cancel one order and was advised that they were unable to cancel one of the orders. I waited in to receive the bulky delivery, delivery however with Yodel was late and late at night I was advised it was now being delivered the next day. The next day the delivery of two headboards arrived when I was out. I immediately telephoned Very to arrange collection of one of the headboards so that I could receive my money back. I am a key worker and as such cannot work from home and they could not stipulate an evening or specific delivery slot, so I had to take a day off work to ensure collection of the unwanted headboard. Again, Yodel missed their daily allocated delivery slot (very frustrating when as a Key Worker you have taken a day off). They did however arrive very late in the evening after me telephoning yodel to see what had happened. They took the headboard however did not give me a collection receipt. I have now been informed by Very that they do not have a record of my collection being successful and as such cannot refund me. I am now faced with having to foot the bill for an item I do not have and never wanted. I am not highly paid and this has left me with added expenses. I CANNOT EXPLAIN how hard work it was arranging delivery and collection for this item. And I am incredibly frustrated that I am left taking the brunt of their inaccurate customer service advice and poor delivery/collection services. It has caused me so much stress and heartache in the loss of money. I STRONGLY RECOMMEND YOU DO NOT ORDER FROM VERY, save yourself the frustration, if I could give minus stars I would.”

Helpful Report

Posted 4 years ago

“The worst shop in the world! Don't involve yourself in this shop. Nothing bought, but still receive notice about payment.......nothing bought!!!! Just ask a couple of times to remove my account and still is on.... very disappointed about customers services, totally disrespectful!!!! Just keep away!”

Helpful Report

Posted 4 years ago

“I am still waiting for a £629 tv removing off my account. 4+ phone calls 10+ messages reassurances this will be off your account within 72 hours and I am still waiting. The TV I order was on delayed delivery waiting for stock but the stock never arrived so I cancelled it. This has been rocking on for 3 months. Customer services are the biggest joke I have ever known. How hard is it just to refund the money so I can cancel my account and block all future emails?”

Helpful Report

Posted 4 years ago

“DO NOT BUY FROM VERY. They take your money, don’t deliver and don’t contact you. Still waiting for my money back. DON’T TRUST THEM!”

Helpful Report

Posted 4 years ago

“AVOID LIKE THE PLAGUE. TOOK MONTHS TO AGREE RETURN FOR FAULTY MICROWAVE. THEN AGREED REFUND END JULY. STILL NOT RECEIVED CHEQUE DESPITE CHASING. OUTRAGEOUS!!”

Helpful Report

Posted 4 years ago

“I purchased a fridge freezer on 25th August 2020 worth £549.99 - paid in full. The item did not arrive on the delivery day and after contacting Very, they have told me that it is out of stock and not available until November. I received no update from Very or the supplier to tell me that the item I purchased was out of stock. I was given this information after phoning to find out why the item had not been delivered, more than 1 week later. Very told me that they take no responsibility for the error in stock or lack of communication. Once the order is made, it is then the responsibility of the supplier and this is stated in their terms & conditions... I wonder how long they would have sat with my money had I not contacted them. I cancelled my order on the 4th September 2020 for a full refund so I could purchase elsewhere and advised that I need to wait for 'confirmation of cancellation' from the supplier. I expressed concern that the supplier may not confirm this, as there was no communication re delivery or to advise that the item was out of stock in the first place. I persisted on the phone until it was suggested that a refund was fast tracked for me, to then be advised that an error had appeared on my account, preventing them from applying a credit/refund and it may take 2-7 weeks to resolve and get my money back!!! I am currently still waiting for confirmation of cancellation from the supplier (9th September 2020) and my refund from Very - completely disgusted in the lack of customer care. I have been sold stock from the website that was not available, zero communication from Very or the mysterious supplier, advised that I have to wait for the supplier to confirm that the order has been cancelled (when they couldn't even confirm it had been processed in the first place) and refused my refund for 2-7 weeks based on a technical fault with Very's computer system. How poor.”

Helpful Report

Posted 4 years ago

“REQUESTED VAT INVOICE TO BE SENT OUT WITH THE PACKAGE, BEEN TOLD IT IS STANDARD PROCEDURE AND PAPER COPY WILL BE INCLUDED. NO INVOICE INCLUDED WITH THE PARCEL OR AVAILABLE TO BE DOWNLOADED WHEN LOGGED IN INTO ACCOUNT. ABSOLUTE TIME WASTE!!!”

Helpful Report

Posted 4 years ago

“Very’s off-shore advice line is dire. I’ve been spoken to with such distain and utter contempt, it’s disgraceful Very have blatantly breached consumer rights, trying to put me off making a return. It’s taken me over 2 months to get a replacement I’ve been given, in this time so much conflicting information etc, which I feel was given to stop me getting my rights. Only when I contacted shark direct was I given the correct service. The appliance was received faulty and in a used condition”

Very 1 star review on 9th September 2020

Helpful Report

Posted 4 years ago

“I would give zero star but unfortunately I don't have that option here ..I bought a reasonably expensive wardrobe from very last year but as house renovation and Covid everything got delayed till this week.... Taken the pack out from garage, opened with my surprise the door with the mirror was shattered due to the impact during the delivery! Spoke to the team...Lady called Yolrsa.... spend more than half an hour..basically they washed their hands off... Apparently I have to pay the independent assessment to check for manufacturing fault!.. Told them it is not a manufacturer fault but a deliver and transport fault! The they may consider some of refund if it is a manufacturer fault! Complete joke....avoid there guys at all cost!”

Helpful Report

Posted 4 years ago

“Don’t waste you time and money on that joke of a company. Would give zero starts if the option would be there.”

Helpful Report

Posted 4 years ago

“They sent out second hand clothing. On calling the complaints department they offered 10%off . My point of calling them was the clothing was second hand not new there was a chocolate stain by the pocket and two pen marks on the item. SO BEWARE THEY ARE SENDING OUT RETURNS WITHOUT CHECKING THE CONDITION.”

Helpful Report

Posted 4 years ago

“Absolutely horrendous customer service, or lack of. Sent out used products with components missing. Still waiting for a callback from a ‘manager’. Emailed various members of the management team and they don’t even bother to reply, including Henry Birch. They even have the nerve to charge me for postage, when the law clearly states if the product supplied is faulty, a full refund should include all postage fees. In the current situation, they should have processes and safety procedures in place to ensure customer safety. Sending out used products, puts everyone at risk and shows a lack of competence in their COVID secure practices. This is not acceptable.”

Helpful Report

Posted 4 years ago

“trying to close very account been waiting a month however they still won't close even though my credit is all paid”

Helpful Report

Posted 4 years ago

“I have had the misfortune of dealing with Very for several years. Imagine being hit in the face with a hammer whilst being burnt alive and you will come very close to the customer experience they currently provide.”

Helpful Report

Posted 4 years ago

Very Reviews