Very Reviews

Name: Very
Rating: 1.72

1.7 Rating 1,683 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain’s best known fashion retailers. Very is an online department store that stocks over 50,000 products from the new catwalk trends through to the most iconic new tech on the market plus some of the biggest brands on the planet and unique collections from celebs like Fearne Cotton and Holly Willoughby too.
We understand our customers have busy lives, so we make sure we can help in every way, from flexible payments to bespoke delivery times - we can even help insure their pets!

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely appalling customer service.I returned an item and 3 weeks later very hadnt received it.On numerous occasions they messaged and e mailed me advising they hadn't received my return.Its IMPOSSIBLEE to contact anyone even though I tried via chat and Facebook messenger.I sent proof of return on numerous occasion via e mail and nothing happened so eventually I had to take time off work so I could ring them and it eventually got sorted. Why have they not just got an e mail that you can contact them on.I won't risk buying anything that may need returning again and this isn't the first time it's happened Their delivery company I used is Yodel so they need looking into also”

Helpful Report

Posted 1 year ago

“At first I was impressed when I saw the address said UK and I viewed how easy it was to select your choice of clothing. Women, colour, budget and size. Up comes the selection. My order arrived very quickly and I was impressed with the courier, Yodel. Who made the effort to ring my intercom bell and deliver with a smile. Unlike Amazon. Before submitting, i was unable to click the first order promotion code. I searched for the Very email and sent an email. Over a week later I , No response. I received the order by courier. I phoned to learn that this company is not based in the UK. Like many, put UK as a rouse to attack customers. Very is based in Africa. I knew it. Each time i phoned that morning, each female sounded very young and, clueless and unprofessional. I could hear back ground noise of laughter. They kept putting the call on hold for a long time. The trouser, I learnt is only sold in one leg size. ONE LEG SIZE. OMG. The web shows the leg size, but the you cannot select as the info is all grey out. What is the point? Avoid companies shipping off their customer service to Africa, to manage customer service and retail matters. The service will be laid back and non existent”

Helpful Report

Posted 1 year ago

“I'm really disappointed as my logitech g29 racing wheel what I ordered it's says delivered and never happend, the driver delivered to the wrong address or I dont know, they sign it as well (wow) and also take a photo and the photo what they took cant see anything, they removed the pic and then again uploaded , very say they will investigate, when i ask for an update then call back on friday and then we will call you now in 48 hour (it was a birthday present as well.) I sign up for pay later witch also continues with hard searches and now I have to chase very every day to ask for an update but nothing.”

Helpful Report

Posted 1 year ago

“Heads up on advertised interest rate of 39.7%, this is a lie, mine has been 54.9% for 2 years, never had a late payment and always paid more than the minimum payment, so try someone else if you can.”

Helpful Report

Posted 1 year ago

“Ordered FC 24 for the Xbox. We ordered the ultimate edition so my son could get early access at a cost of an extra £30 making it £100. It’s a digital download so all we needed was the code. 6 days later and over 10 calls with customer service we hadn’t received the code. They have 5 different reasons why. We did not believe any of them. We then received an email this morning cancelling the order saying they can’t fullfill the order. So I went on their website and they are still selling it saying over 100 bought in the last 48 hours. We will be contacting trading standards about this as this is false advertising and misleading. We went in to CD keys ordered it and 10 minutes later we had the code. Do not buy anything from Very as the way the mislead customers is disgusting and it should not be allowed”

Helpful Report

Posted 1 year ago

“The bnpl breaches multiple regulations No notifications on the status Not clearly explained how it works Call customer services to find out why a large sum had been added to my account to be told that how it works. Then to add insult to the case you get charged interest on the 50% added in a lump sum. Got back in touch as reviewed the regulations to be told " if you had been in touch earlier...." . Monthly statements saying your balance is £ including bnpl which is misleading as normal payments do not come off the bnpl balance. Waiting for a final responce letter and off to the onbudsman. I must admit the complaints department are far more professional than the front facing call center staff . That however does not make up for a 60 minute call and no other method of making a complaint.”

Helpful Report

Posted 1 year ago

“cover half the interest that has been added monthly. It is extremely excessive interest being added for miscommunication as one of the call handlers called it and needless to say I've requested to close my account after b having to get a bank loan to clear my purchases AND their extortionate interest but I need to wait 3 WEEKS before they close it. LOAN SHARKS IN MY OPINION”

Helpful Report

Posted 1 year ago

“Absolutely appalling scam of a company. Take you money for 3 months, change delivery date 3 times then cancel your order with no explanation beyond an email saying if you want it, buy it again from the website, where it is now £100 more expensive. Oh and they've had your money for 3 months, and will still take 2 weeks to give it back to you. Contact them, and they do nothing. Just tell you that you have to reorder at the new price. No attempt to remedy, no goodwill, no understanding of customer service. Will never do business with them again and I suggest you don't either.”

Helpful Report

Posted 1 year ago

“I’ve held an account with Very for many years. Never had any issues to be fair but I used to like to take advantage of their BNPL offer. I a, now at 59.9% interest rate which is just absolutely outrageous. To put this into context, my payment is due to be settled over the next few months. I have a balance of £3261. If I don’t pay it on time, the interest will be £2033. That is absolutely daylight robbery and nothing short as disgusting. I will pay it, even if I have to max out my credit card. I’m not letting them get away with my money. Safe to say, once I’m cleared, I’ll be closing my account for good you blinking rob dogs.”

Helpful Report

Posted 1 year ago

“Ordered an iphone. Went missing tracker and hadnt moved for3 days from warehouse in hatfield . They cancelled and returned it to sender. 3 long calls later weeks apart and still trying to get account balance reset to zero. Shocking call centre. Last lady said who told you that🤣🤣🤣😡😡😡😡”

Helpful Report

Posted 1 year ago

“As a longstanding customer of Very im now sadly closing my account, and my wife, sister mother and friend are also following suite. This is purely down to the horrific attitude of the Very fraud investigator named Lisa. Somehow, even though I have had my account approx 5 years longer than my wife Very IT department have cross pollinated them so when I now log in a see my wife's name and when she logs in she sees mine! But our personal age, sex etc details remain the same. She called me to insinuate that I was a fraudulent client and I was deeply shocked with her appalling rude manner when the error lies with Very. Truly horrendous member of staff.”

Helpful Report

Posted 1 year ago

“Worst company ever. Do not order from here!! I ordered 2 beds and received only 1 bed with missing item.”

Helpful Report

Posted 1 year ago

“DON'T PAY FOR AN EXTENDED WARRANTY!!! I have been without my laptop now for 6 weeks and all you get is "the replacement part is getting delivered tomorrow" multiple times, the worst thing is they used sub-standard parts on the first repair and even put the wrong screws in the bottom of my £1000 laptop. When you ask about SLAs in regard to replacements they just repeat "We'll let you know when it's repaired", which is unacceptable as I keep getting told it's just a few more days. I'm an engineering student and can't afford to keep buying laptops and I start my studies again in 2 weeks, this is totally unacceptable and a complaint has been raised. I paid for the extended warranty because I can't afford to be without my laptop, all they've done here is taken 6 weeks to achieve nothing when the manufacturer can fit a replacement battery in 2 weeks or less; the actual replacement it's itself takes 30 min at most too which is further salt in the wounds.”

Helpful Report

Posted 1 year ago

“Absolutely ridiculous customer services and no e mail or messaging service to contact them at all-no one answers the phone I’ve got item being delivered to wrong address and no one can help me !! Tried all day and now it’s going to wrong address ??? Rubbish …so stressful”

Helpful Report

Posted 1 year ago

“Ordered items to be delivered on specific day heard nothing so contacted customer services about tracking, spoke to Jayne what an exceptional lady, she soon found out fault was with couriers, after talking to her she cancelled that order and reordered the items for us and arranged new delivery date nothing was a problem to her. As we were speaking on the phone Hotpoint texted us thanking us for the order and details about tracking. All this was due to Jayne who was exceptional in dealing with our enquiry, talked us through to process as we were progressing. Many thanks Jayne for your true first class service in helping us”

Helpful Report

Posted 1 year ago

“As I used a first time order code they cancelled my order simply as they didn't want to honour the code. Second reason probably was I paid in full and they probably want to rip people off with the high ineterest rate of 42 percent. They have said due to high risk they will be closing my account.”

Helpful Report

Posted 1 year ago

“Poor customer service. Paid in full for a mattress for my toddler, it arrived damaged and dirty from the courier, returned it (as Very don't arrange exchanges) and had to pay in full for another mattress to be delivered. Called to speak to someone to ask if you've recieved the return yet and worried when the next one will arrive as my toddler has no mattress and the woman on the phone didn't give a damn, might as well have told your online chat bot. £360 out of pocket, no mattress and NO APOLOGY! Disgusting! I left a trustpilot review, Kimberley and Dylan asked me to submit my order number which I did and now I've been ignored. DON'T ORDER FROM VERY!”

Helpful Report

Posted 1 year ago

“Appalling customer service.”

Helpful Report

Posted 1 year ago

“The Very App is so bad these days it’s almost like the company has stopped caring, they clearly have no quality control before releasing updates to their products! The favourites has been broken for months, now you can no longer filter .. what next! 👎”

Helpful Report

Posted 1 year ago

“Terrible experience , order item to be sent to click nd collect site, clickn collect refuse the item for being to big. No mention of this on verys website?! Phone very to complain and go round in circles twice about how its up yo store managers discretion at click n collect store if they will accept delivery or not!! no mention of this on verys website option available ( up for my order not available after item has been returned , so someone at very change the option after the fact on click n collect option ) , not willing to accept blame for wasting time and money to make arrangements that cant be fulfilled, will be closing my account with them as i never have a good experience waste of time and money”

Helpful Report

Posted 1 year ago

Very is rated 1.7 based on 1,683 reviews