Very Reviews

Name: Very
Rating: 1.72

1.7 Rating 1,667 Reviews

18 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain’s best known fashion retailers. Very is an online department store that stocks over 50,000 products from the new catwalk trends through to the most iconic new tech on the market plus some of the biggest brands on the planet and unique collections from celebs like Fearne Cotton and Holly Willoughby too.
We understand our customers have busy lives, so we make sure we can help in every way, from flexible payments to bespoke delivery times - we can even help insure their pets!

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Very 1 star review on 1st September 2024

Anonymous

Anonymous // 01/01/2019

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“DON'T PAY FOR AN EXTENDED WARRANTY!!! I have been without my laptop now for 6 weeks and all you get is "the replacement part is getting delivered tomorrow" multiple times, the worst thing is they used sub-standard parts on the first repair and even put the wrong screws in the bottom of my £1000 laptop. When you ask about SLAs in regard to replacements they just repeat "We'll let you know when it's repaired", which is unacceptable as I keep getting told it's just a few more days. I'm an engineering student and can't afford to keep buying laptops and I start my studies again in 2 weeks, this is totally unacceptable and a complaint has been raised. I paid for the extended warranty because I can't afford to be without my laptop, all they've done here is taken 6 weeks to achieve nothing when the manufacturer can fit a replacement battery in 2 weeks or less; the actual replacement it's itself takes 30 min at most too which is further salt in the wounds.”

Helpful Report

Posted 1 year ago

“Absolutely ridiculous customer services and no e mail or messaging service to contact them at all-no one answers the phone I’ve got item being delivered to wrong address and no one can help me !! Tried all day and now it’s going to wrong address ??? Rubbish …so stressful”

Helpful Report

Posted 1 year ago

“Ordered items to be delivered on specific day heard nothing so contacted customer services about tracking, spoke to Jayne what an exceptional lady, she soon found out fault was with couriers, after talking to her she cancelled that order and reordered the items for us and arranged new delivery date nothing was a problem to her. As we were speaking on the phone Hotpoint texted us thanking us for the order and details about tracking. All this was due to Jayne who was exceptional in dealing with our enquiry, talked us through to process as we were progressing. Many thanks Jayne for your true first class service in helping us”

Helpful Report

Posted 1 year ago

“As I used a first time order code they cancelled my order simply as they didn't want to honour the code. Second reason probably was I paid in full and they probably want to rip people off with the high ineterest rate of 42 percent. They have said due to high risk they will be closing my account.”

Helpful Report

Posted 1 year ago

“Poor customer service. Paid in full for a mattress for my toddler, it arrived damaged and dirty from the courier, returned it (as Very don't arrange exchanges) and had to pay in full for another mattress to be delivered. Called to speak to someone to ask if you've recieved the return yet and worried when the next one will arrive as my toddler has no mattress and the woman on the phone didn't give a damn, might as well have told your online chat bot. £360 out of pocket, no mattress and NO APOLOGY! Disgusting! I left a trustpilot review, Kimberley and Dylan asked me to submit my order number which I did and now I've been ignored. DON'T ORDER FROM VERY!”

Helpful Report

Posted 1 year ago

“Appalling customer service.”

Helpful Report

Posted 1 year ago

“The Very App is so bad these days it’s almost like the company has stopped caring, they clearly have no quality control before releasing updates to their products! The favourites has been broken for months, now you can no longer filter .. what next! 👎”

Helpful Report

Posted 1 year ago

“Terrible experience , order item to be sent to click nd collect site, clickn collect refuse the item for being to big. No mention of this on verys website?! Phone very to complain and go round in circles twice about how its up yo store managers discretion at click n collect store if they will accept delivery or not!! no mention of this on verys website option available ( up for my order not available after item has been returned , so someone at very change the option after the fact on click n collect option ) , not willing to accept blame for wasting time and money to make arrangements that cant be fulfilled, will be closing my account with them as i never have a good experience waste of time and money”

Helpful Report

Posted 1 year ago

“LIARS AND HIDING CHARGES. Watch this company if your unfortunate enough to be their customer. Get out quick”

Helpful Report

Posted 1 year ago

“Absolutely terrible experience. Purchased a gaming PC for Christmas for my son. They sent it via Yodel (although Yodel is renowned for poor delivery they only use them as their director also owns Yodel, so as proper businesses wouldn't choose them Very will - look it up!) So Yodel lost the parcel (stolen? Who knows?) and Very would NOT take ANY responsibility for their failed promised delivery date. As days went by, customer service service kept claiming it would be delivered the following day without any reason to expect Yodel to find the parcel, let alone attempt delivery. I eventual took legal action against Very which resulted in a Directors PA phoning me, who did try to resolve via Yodel, admitted she wasn't hopeful, so arranged for a 2nd to be sent, unfortunately by Yodel again, no surprises when it was delayed again This time it was just sitting in a huge pile of undelivered parcel at my local depot. They refused to allow me to collect it, I just had to wait again for them to actually get around to delivering it. With daily calls to the PA, she did manage to escalate it within Yodel. Also took advantage of a discount if I took a 3 month interest free credit (they hoped customers default, then charge eye watering interest). Trying to make payment via their website was impossible. Everytime I filled I the payment details my bank needed my authorisation for the transaction, the bank App would pop up, I click confirm, but returning back to Very website to complete payment their website reloads, starting the process again. This means money is reserved by my bank for Very to collect, yet Very doesn't complete the transaction, starting the whole process again, reserving a 2nd, then 3rd amount. Voice recognition on their helpline is poor making it difficult to speak to anyone, or use the automated service. Paid off the balance in full and closed the account down.”

Helpful Report

Posted 1 year ago

“I have used very a long time and never had issues until now! Disgusting service..I ordered a table and chairs on the 4th March to come the following day but then to be told it cannot be tracked and was promised another was sent out again and it would come the next day..so after 2 days of having to sit in for the item I lost pay and nearly lost my job because every everyone of the customer services lied to me! I was shocked I had called around 30 times in 4 days..lie after lie. The managers were useless too! Little did I know this customer services is in South Africa ( ha ha sorry but this does not excuse the rude attitude) Manager is either on lunch or a meeting..when you do sit around waiting for ten mins as promised he called me while I was at work. I was absolutely fuming disgusting service.. apparently they don't compensate for loss of wages even though I had no choice to stay in because I was receiving information saying on way with Tuffnells..manager cancelled both orders of tables which probably wasn't even sent. And promised he would call me back to discuss how compensation works...waited 4 days and the manager still is yet to call me. Laughable really shows they don't care how much you spend with them cash or by now pay next year! I work for the NHS and if I treated people like this I'd be out of a job. I put my review on Trustpilot and funny enough there is a lot of positive feedback got to be fake. I have called again and the customer service lady wouldn't give me the managers name who is vile lies so much ..or he's in a meeting..or he's on lunch so after a total of 47 calls over a week I still haven't got anywhere so resolver I go. This company needs closing abusing loyal customers. Really disappointed as I have recommended friends won't be shopping with them again that's for sure!”

Helpful Report

Posted 1 year ago

“I purchased the Savannah fabric sofa bed on the 6th of February and paid additional fee to receive this the next day. It was delivered promptly, which I was pleased about. The sofa arrived without the two side parts: the sofa has no arms and the metal connectors are visible, which makes the sofa unusable. I telephoned Very’s customer service as soon as I unpacked to sofa hoping for a resolution. I was told that as they have no parts available and that I would need to send the item back and await for a refund which takes up to 14 days. I don’t want to go through the return of the sofa, then having to wait for my money (up to 14 days) until I have enough funds to order another sofa, which then I will have to unpack and set up again, on my own, as a single person. It is not my problem that the sofa was sent with missing parts. Therefore, I should not be the one suffering for it. Very should be making arrangements as this has been a cause of major stress already. I understand that mistakes happen, but they should be corrected and the customer should not be losing out when it is the company’s fault. It is quite disgusting that they are not bending backwards to actually get the parts to me as they have sent a completely unusable item. I will be posting this review everywhere and will look into escalating this matter further.”

Helpful Report

Posted 1 year ago

“Returns are taking so long to be credited back to my acc, I have to keep phoning to query this.”

Helpful Report

Posted 1 year ago

“Absolutely dreadful! I have been with very for years but December 2022 was the last time I will ever purchase something off them. I had a damaged fridge freezer delivered and the horrible delivery drivers left it outside in the rain! I have had so many telephone conversations with them as it was a fire hazard blocking the front door. It was finally picked up a week later. I thought it was all sorted but then an email saying the product was missing over a month later and now we are being charged for it! I have spoken to someone yet again who said yep completely not our fault but then I have been charged on my account. I have contacted trading standards, this is an absolute joke!”

Helpful Report

Posted 1 year ago

“I purchased a Ninja Airfryer on Saturday 4th Feb and paid by paypal - Delivery was due to be made on Monday 6th Feb however on Monday morning I still had not received an order confirmation email - Concerned that my order was still showing as 'processing' within my Very account & my paypal payment was showing as pending collection by the seller - I telephoned Very. After being placed on hold repeatedly; the third person I eventually spoke to told me that there was a problem with my paypal payment - I felt this was odd since I always pay for goods by paypal and have never had an issue before. I was assured that this apparent paypal issue was a technical glitch and someone would telephone me later the same day. Realising that the product was now showing as being 'out of stock' and later showing the price had been increased by £20 i resolved myself that i would not be getting my purchase. I decided to speak directly to paypal to see what the issue was however by the time I spoke to them the pending payment transaction had totally disappeared from my account - Paypal have advised that Very had cancelled the payment which is why it was no longer showing. I still have not received a call back from Very regarding my order and I have since discovered that when i try to log into my account a message appears stating 'access denied'. I could understand this had i been rude to the customer support however i was extremely polite - Running an online retail business myself I am fully aware that sometimes stock count errors occur and an item may have been over sold however the lack of honesty and communication from very is disgusting. Honesty is ALWAYS the best policy and obviously this is something that Very struggles with - All i did was place an order in good faith and to be blocked from even accessing my account with no warning or reason is inexcusable. I had planned to close my account anyway based on this experience. Obviously this shall be my first and last experience of purchasing from Very - I see now that their full business name really should be Very Shambolic! Appalling customer service - Very; if an item is not available contact your customers and apologise; Its not difficult!”

Helpful Report

Posted 1 year ago

“On Sunday 5th Feb, 11.15 ordered and paid for an Air Fryer, order confirmed , informed it would be delivered on Monday 6th Feb, a few mins later, informed the item was out of stock, checked payment had not be taken on my card, it had.Now been advised that l will have to wait 5 to 7 days for the refund to be be returned to my card account. How can they take payment when there is NO STOCK, Since the original transaction over the next 24 hrs l have had 3 emails, saying the item is back in stock. Very l taking payment when there is no stock. Disgusting ! ! First and last time l will ever use this company.”

Helpful Report

Posted 1 year ago

“Order showed “with Yodel” for over 2 weeks. Online chat absolutely useless, no email facility so had to wait to make lengthy phone call - eventually told it was out of stock despite courier saying they had it. Refund given but when it came through it was minus the £3.99 postage fee - another lengthy phone call required. Appalling customer service - won’t use Very again”

Helpful Report

Posted 1 year ago

“Customer service is awful, there is no ability to email to speed the process. Each person has to start from the beginning once you eventually get through. I have had to take two days off work to try and organise a collection of incomplete delivery of a large item this has been going on since October 27th and we are out pocket to the tune of £606 pounds, we will never use them again for any large items and I will be making sure my friends and family do not either”

Helpful Report

Posted 1 year ago

“I had some very bad personal issues and Anthony and Angie helped me with real kindness and understanding, angie from Liverpool I believe was an angel and treated me with the utmost respect, I will always be thankful for her kind and professional manner, many thanks angie ,you are an asset to very and I hope they recognise this, all the best”

Helpful Report

Posted 1 year ago

“Very bad experience. Ordered a ninja which was never delivered. After 2 40 mins calls trying to get through I have been refunded by minus the delivery charge.”

Helpful Report

Posted 1 year ago

Very is rated 1.7 based on 1,667 reviews