Very Reviews

Name: Very
Rating: 1.72

1.7 Rating 1,686 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain’s best known fashion retailers. Very is an online department store that stocks over 50,000 products from the new catwalk trends through to the most iconic new tech on the market plus some of the biggest brands on the planet and unique collections from celebs like Fearne Cotton and Holly Willoughby too.
We understand our customers have busy lives, so we make sure we can help in every way, from flexible payments to bespoke delivery times - we can even help insure their pets!

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very (Shop Direct) took a direct debit payment that put my very account in credit because 'they say' their system did not recognise that I had paid off what I owed and my account was clear, and that it would take 10 days to be re-credited, not a happy chappie, would not recommend then, very POOR customer service, difficult to understand their call centre operators, seems like the are in a different country”

Helpful Report

Posted 7 years ago

“Bought a Hoover a few months ago which has broken. Customer services says they can't access account as it's been closed but bad says they should have it on file for at least 2 years. Customer services are diabolical. Had phone put down on me twice as they couldn't help.”

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Posted 7 years ago

“Happy, my item arrived the next day”

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Posted 7 years ago

“Supplied damaged goods. Picked up goods but have never processed the refund. Having to go to the credit card company to get money back.”

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Posted 7 years ago

“Everything I buy from Very is very good quality. There is no delays in delivery and its normally within 1 to 2 days and its free click and collect”

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Posted 7 years ago

“Ordered two TVs. One was delivered with broken screen. Numerous phone calls and still have not replaced the damaged TV or refunded the money. They have had our money for over six weeks.”

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Posted 7 years ago

“I ordered a car seat which was due for delivery in two weeks. After two weeks had passed with no sign of the order I contacted Very. They said to ring back in 48 hrs for an update. Called back but still no sign of the order. They could not tell me how long it would take as they had no contact with the supplier of the set. I couldn't understand how they could sell something they don't have and have no way of finding out where it is.”

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Posted 7 years ago

“A massive range of products at reasonable prices. The payment options are also very helpful. Highly recommended.”

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Posted 7 years ago

“The item that I ordered was delivered very quickly and at a great price made my purchase an enjoyable experience, I would recommend Very "very" highly.”

Helpful Report

Posted 7 years ago

“I have shopped with Very for the last couple of years or so. I have always found it really convenient, particularly with the Buy Now Pay Later & the free Collect+ service. I have spent hundreds of pounds with them and intended to continue to do so until last night when an item went AWOL & the service I received was beyond belief! The gentleman I spoke to told me he couldn't help me until tomorrow, said that the Collect+ location was closed so couldn't call (they weren't), told me he can't do anything because "people make stuff up" so he had to check and said it will probably be delivered "tomorrow or something". After almost an hour I gave up and had to wait until this morning to attempt to resolve the situation (which is still ongoing). He told me he was the best person to speak to, he was the one to help me - yet he was doing nothing to help me! He told me there were no senior members of staff I could speak with, only him and his colleagues. No team leader, supervisor or manager as "they don't work that late". He also told me that he and his colleague had no access to email when I asked him to confirm in writing that he can credit my account. Needless to say, nothing was credited and I was back on both the phone and live chat this morning. These guys are not only rude, they're incompetent. I refuse to EVER shop with you again....I hope you go into administration! & looking at other comments on here/social media, it's a possibility with all the negative reviews! Thank god!”

Helpful Report

Posted 7 years ago

“Really wanted wireless headphones but after two pairs that where pretty pricey turned out to be faulty and then just not suitable to my ears these guys just took them back no problems no drama :)”

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Posted 7 years ago

“Fantastic service and quality products at amazing prices, really pleased thanks Very.co.uk”

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Posted 7 years ago

“good service”

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Posted 7 years ago

“Highly recommend this catalogue company. Fantastic delivery service - had something delivered within 24 hours!”

Helpful Report

Posted 7 years ago

“Not enough space for me to go through the list of phone calls, emails, non returned calls regarding my faulty tv. Even trying to return was a nightmare!!! Do not deal with, support centre is someone walking round a building g site with a laptop in Africa!!!”

Helpful Report

Posted 7 years ago

“Don't get me wrong the set up in terms of pricing, sales, returns and even deliveries (for the most part) is very good and actually shopping is very easy and straight forward. HOWEVER hit an issue or require simple answers that aren't available in the FAQs/Help section then you might aswell suffer with what ever issue you are having. Terrible terrible customer service, should never have gone non-UK based. Sometimes have to call 3/4 times just because you get cut off when agents don't know they have answered or don't like the sound of your query. When you don't get cut off questions or explanations are required to be said over and over again. Call backs are never adhered too, if a connection is lost you never get a call back out of courtesy, YOU have to call them back and sit on hold all over again. Just very very poor basic customer service. I dread having to call them, I have to make sure I'm comfortable and prepared for an emotional rollercoaster every time!!”

Helpful Report

Posted 7 years ago

“Very started well especially when the customer service was based in UK. I have been with Very for about 5 or 6 years now and my experience with the South African customer advisors is nothing to write home about I can see Very going into administration very very soon . I will NEVER buy from them until then . Stay away too”

Helpful Report

Posted 7 years ago

“i bought a hp laptop that included 12 mths free macafee. two months after purchase i had an e mail from macafee telling me my subscription had expired & asking me to pay for a renewal. i phoned very, after explaining to the very agent she gave me another number to call. i called this number, turned out to be hp support? the lady on there also gave me another number to call, that happened to be macafee. i told her it was not for me to ring around as it is the retailer (very) who sold me the item & up to them to sort this out. i phoned very again, explained the situation to their agent, he asked me to hold then transferred me to hp again?? i chose to buy this particular laptop, not just for the price but because it included the 12 mths free macafee that came with it.”

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Posted 7 years ago

“Pay nothing for six months”

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Posted 7 years ago

“Ordered an "in stock" 3-seater sofa on 6 June, spent a month waiting for it to be delivered and it never turned up. It's now out of stock until September, according to the website - nobody from Very has ever bothered to advise me of this directly or apologise for the inconvenience and botched delivery process so far (2 failed attempts at delivery it from the third party courier, as they phoned to tell me on the day that Very had failed to give them anything to deliver on both occasions). After hounding customer services every day for the past week to cancel and refund the order, I have had to escalate this to my bank to get the money back, as each Very representative consistently lied to me saying "the person you spoke to previously didn't cancel the order, but I've cancelled it for you now." My online account still says 'order dispatched' while the tracking info says 'order cancelled by customer'. Truly unbelievable and dreadful experience. I've complained to Very directly but have had no response on that either. I can only hope that sharing my story will help others to avoid the same weeks on continual hassle. To add insult to injury, I received an email from Very this morning titled 'Have your say' urging me to review my recent purchase and share my shopping experience. A joke of a company that really does not seem to have any concern for its customers or their feedback, so the only way to stop this is to boycott them and encourage as many people as possible to stop reliving experiences like this over and over. Buyer, beware.”

Helpful Report

Posted 7 years ago

Very is rated 1.7 based on 1,686 reviews