Very Reviews

Name: Very
Rating: 1.72

1.7 Rating 1,680 Reviews

18 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain’s best known fashion retailers. Very is an online department store that stocks over 50,000 products from the new catwalk trends through to the most iconic new tech on the market plus some of the biggest brands on the planet and unique collections from celebs like Fearne Cotton and Holly Willoughby too.
We understand our customers have busy lives, so we make sure we can help in every way, from flexible payments to bespoke delivery times - we can even help insure their pets!

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Very 3 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“TV arrived Thursday, we tried it in caravan Saturday ,rang them Sunday and told them sound was awful and I wanted to send it back,I was told because it was turned on I had to go back to manufacture under warranty,very wouldn't listen.When I asked for complaints department I was blanked by online help.Avoid very at all costs.When I left a review it was moderated and taken down.”

Helpful Report

Posted 5 years ago

“Beware of very flexible accounts!!! They require payment every 4 weeks not monthly! Which means you will be required to make one payment at the beginning of the month and one at the end before your monthly salary gets paid. If you don't pay this they will charge you a £12 default fee, forcing you into debt!!! You will never be free from very!!!”

Helpful Report

Posted 5 years ago

“Terrible service. Failed to deliver my order. I've spent days trying to sort out, being forced through their awful web chat. Been fobbed off, lied to, promised call backs that don't materialise, constantly being sent back through chat into the same loop. They have unilaterally rearranged delivery for date I told then I was not available. And still I am getting nowhere with them. Avoid this company!!”

Helpful Report

Posted 5 years ago

“Very is far from a perfect online store [what is?], but it's one of the most reliable. Items are usually in stock and delivered on time, and even though Very is arguably late in acquiring the latest releases, its catalogue is generally current. My experience with Customer Service has been favourable overall: the representatives help with account/order issues to satisfaction, though there are unfortunate occasions where one's lumbered with an assistant who seems rather obtuse or indifferent to complaints/criticisms, so is then forced to phone back in hope of speaking to somebody more on-ball. My only real gripe is the lack of detail in its website's product descriptions. This is especially so amongst electrical products, which have a very stringent return policy and where specifications detail is actually crucial. I understand the wish to be succinct, but there've been times where descriptions have been so vague that one has to gamble with ordering a product, only find out upon installation that it's not what was expected. When such an issue is reported, the customer service people seem reluctant to act on it. Very should have a reform on how it writes about its items; maybe then, more trust will form from buyers.”

Helpful Report

Posted 5 years ago

“DO NOT ORDER ANYTHING BUY NOW PAY LATER, I had £300 left to pay off after a year (I wasn’t aware the year was up) they charged me £275 interest!!!! No warning or anything!”

Helpful Report

Posted 5 years ago

“If this company continues the way they are it won’t take long to be investigated or even closed down. I’ve called 6 times in the space off 2 weeks. Not only was I put on hold for 45 minutes, ( the agent didn’t even get back ) spoken to rudely by members of staff. Line was disconnected after requesting for complaints ( all on separate calls with different agents ! ) . I had probably spoken to 1 genuine useful person who tried to help. I will not be purchasing anything ever again from Very. If this the hassle I went thought considering my account ‘pay now’. I would not want to do know what it would be like if it was ‘but now, pay later ‘”

Helpful Report

Posted 5 years ago

“Utterly pathetic company, staffed by morons and incompetents, and serviced by some of the worst IT services that have ever existed. They cannot deliver on time, and lie about this. They blame everyone but themselves for this too. Then they back it all up by employing morons with zero care for customer service. The company is a joke, so buyer beware is in greater force than normal.”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“If you use this company, MAKE SURE YOU DO NOT SWITCH OFF PAPER STATEMENTS. I bought some items on BUY NOW PAY LATER in November and setup a VDD (Variable Direct Debit). I could log onto my account and see the VDD had been setup and could ammend it, so I thought that it was active. The first payment for the goods was not due for a month so I thought that this was more than enough time for the VDD to be activated and payments to start being taken. I thought it was all fine, but in the small print it said that I needed to still make minimum payments to the account. WHY? If my VDD showed as being active and could be amended? I HAVE ALSO GOT A DEBIT/CREDIT CARD REGISTERED ON MY ACCOUNT WHCH COULD HAVE BEEN USED TO MAKE THE MINIMUM PAYMENT. I have recently checked my Credit Score which before this oversight was 985, I now have a poor credit mark against my name and my credit score has now dropped. I feel that if I had not switched off my paper statements I would have got a demand letter for the outstanding minimum payment which was only £5 pounds. I have never missed a payment on anything ever and now thanks to a very poor system I have a credit mark against my name for what I am being told will be 6 years.... I have contacted Very and just got a reply letter saying my complaint was not being upheld. Thank you Very I will be closing my account this week so It can't happen again in the future.”

Helpful Report

Posted 5 years ago

“Ordered 5 items, 1 came broken, another one was replaced with something not even remotely similar. It's been 2 weeks and they were not able to arrange a collection for these. SHAME!I am now on my 3rd call with their customer service and been hung up in my face.Ombudsman,now #very”

Helpful Report

Posted 5 years ago

“The top I ordered was lovely but disentangle arie on time and when it did was so disappointed ordered a size up as it looked small online So ordered a size 14 was so small not a true size”

Helpful Report

Posted 5 years ago

“Ridiculous company structure, the advisors block you actually speaking to anyone, then told manager wasn't there she had clocked out and gone home, rang back straight away to be told manager was dealing with complaints, call back never happened regardless , then told unless they open your account on the system nothing is recorded then they don't have to help you, this is an on going theme. Loonies running the asylum come on very how many bad reviews does it take to actually sort this out, does everyone have to go to FSO to receive any semblance of customer service. Oh and the item in question a dining table has gone up by £100 still waiting for a call. Oh rang back this morning and incredibly told tell me what the issue was , as nothing recorded on the account lying is one thing, this seems to be the company ethos . Lie, fob people off, lie again just never admit or address any issues ever absolute joke, never use this company”

Helpful Report

Posted 5 years ago

“Harrasing company sending me letters stating my account balance is £50. I returned an item,the refund was issued yet they keep sending me letters for payment.You then continue to cut me off when I telephone you.Your an utter disgraceful organisation who needs to be taken to court for your conduct.”

Helpful Report

Posted 5 years ago

“Avoid them don’t buy anything there customer excelence department will say there the finance department to avoid complaints the social media live chat team kizzy thomas Jess are responsible for reading reviews left against Very if your review is bad they will report it I’ve had hem report 3 reviews already they add interest to items and the interest is more than double the cost of the item they will accept orders they don’t even have stock for hold your money for weeks untill they have the stock if you authorise someone else to speak on your behalf they will terminate all calls and chats you start if you order something that’s broken they tell you to contact the supplier the contact is between myself and very not the supplier if you send something and it’s broken we contact you how many bad reviews saying the same thing does it take for them to realise everyone’s saying the sameness thing”

Helpful Report

Posted 5 years ago

“Ordering off of here is nice and quick but have only just found out after being with them for a year that i am getting charged interest every month and will be until i pay it off, rung them up to try and find out why 1 person said its because they have interest on the delivery charges, another said it was because i missed a single payment in may and have been charged ever since and was supposed to call me back for me to complain and never did, so i rung again and the 3rd told me that its because some items were not buy now pay later (which it had never told me that) they have charged me £129.10 in interest fees so far, also got told that even if i pay the minimum i will get charged but if i select take 3 i will not be but was then told that its not applicable because the items were not take 3. So you have no idea what the item is when you buy it because it doesnt tell you, have really bad communication and will just constantly charge you interest for no reason, i have put in a complaint and seriously doubt that they are going to get back to me. I am deleting my account as soon as i have paid it off next week and am never going back and i advise every one to stay away from it because its a waste of money and time.”

Helpful Report

Posted 5 years ago

“Where do I start! Been using them for years, not anymore. Statements are as clear as mud, can't explain interest charges when it's supposed to be interest free on 'Take 3' - call centres are shocking, not their fault as they outsource offshore and are VERY poor! I currently have a complaint ongoing and they have referred me to the FOS because they are late in dealing! To top if off they DROPSHIP electrical goods direct from manufacturers then expect you to go to the manufacturer when there is a fault, THE CONTRACT IS WITH VERY, so don't be fobbed off!! Seriously BAD company now - order at your peril! This is my first review ever online but am absolutely fed up with this shower hence the review -USELESS! You have been warned”

Helpful Report

Posted 5 years ago

“why didn't I read this first.......I've Been lied to twice about deliveries! do not use them!!!! run away now, don't look back.....delete delete delete”

Helpful Report

Posted 5 years ago

“Absolutely rubbish company. They liar, I don't recommend this company anyone.”

Helpful Report

Posted 5 years ago

“Please people do not use very. I bought a promo italian corner sofa december 2018 thinking it was 100 percent leather. Its Not. Plus i phoned very for six weeks to speak to manager but told one will phone me back still waiting. I had a lovely gentleman come look at it 4 3 2019 because arm and seats sunk. No filling in back. Its been said its manufacturing fault. They collecting it 11 3 2019 I've bought one else were but got to wait 12 weeks. I think a manager from very should phone me and sort this matter out plus i should get compensated because I've got to live in bedroom for 12 weeks..”

Helpful Report

Posted 5 years ago

“I bought a fake Italian promo corner sofa december 2018 thinking it was real. Had a gentle man come out on 4 3 2019 because the seats are sagging one of arms have sunk no stuffing in back cushions. He said its a manufacturing problem very are collecting it on 11 3 19. I bought one else were but cant have it for 12 weeks. tried speaking to a very manager for last 6 weeks said on will phone me but still no manager hace phoned please do not buy big items off very because they do not sort it out properly. I think the way i been treated and kept on phone for last six weeks i think a manager should phone me asap. And sort some compensation out ove been promised a manager will call but still waiting please do not use very for big items”

Helpful Report

Posted 5 years ago

Very is rated 1.7 based on 1,680 reviews