Very Reviews

Name: Very
Rating: 1.72

1.7 Rating 1,686 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain’s best known fashion retailers. Very is an online department store that stocks over 50,000 products from the new catwalk trends through to the most iconic new tech on the market plus some of the biggest brands on the planet and unique collections from celebs like Fearne Cotton and Holly Willoughby too.
We understand our customers have busy lives, so we make sure we can help in every way, from flexible payments to bespoke delivery times - we can even help insure their pets!

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Increased the price of a sale item after I asked if it would be reduced in the black friday sales”

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Posted 7 years ago

“So easy to order and click and collect locations are just nearby. It could be better if there are more selections in each item and more reasonable prices.”

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Posted 7 years ago

“Excellent, quick delivery.”

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Posted 7 years ago

“Quick service, delivered promptly to local collection point.”

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Posted 7 years ago

“phoned around 20 times or phone was answerd then no one the other side. Terrible company such as shame, i have used them before and never had any problem. Feel as a customer your service is terrible when i finally got through the gentleman did not understand my good english accent. can't understand a big company employ people of no understanding of the english language. very you need to step up . won't use you again .”

Helpful Report

Posted 7 years ago

“Truly, truly dreadful. Deliberately obtuse account page makes it hugely difficult to find what you owe or what you're paying for, exorbitant late payment fees if you're two seconds late once in 10 years, and totally dishonest stock availability dates that change once you've placed your order.”

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Posted 7 years ago

“I have been after some mirrored bedroom furniture and purchased it on the Wednesday before Black Friday as was told it wouldn't be going down in price again but to my annoyance it did on Black Friday morning. When I rang up they are very apologetic and said I can have the furniture at the reduced price even as it had been delivered that day. That made me very happy as I love shopping at Very.com”

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Posted 7 years ago

“The VERY worst Xmas! Before I explain my issues with Very, I wanted to warn other NOT to trust this retailer under any circumstances - every commitment they make is false and their customer service is extremely poor! I attempted to order a TV online, to get the 10% off first purchase promotion. The website took a ton of details, opened a credit account (a requirement of the offer) and after all that told me the item was out of stock! I rang Very to find out what had happened and they told me that it’s ok they could place the order over the phone. I confirmed that the offer I saw online was still applicable with the advisor and placed the order. I received an Order confirmation and a delivery date email - all good so far. The evening before my delivery, I got a call from their logistics provider to tell me that the delivery couldn’t take place because they hadnm’t recieved the TV. I rang Very and after being cut-off twice and holding for 15mins, the advisor came back on the line and calmly (as though it’s normal) told me “your item is out of stock” and that she could offer me an alrternative. I was pretty annoyed as I really wanted THIS particular TV, but I asked anyway, what alternatives she could offer. Sufficed to say, these were all inferior, pretty awful options. When I asked how long I would have to wait until the TV I wanted would be delivered, she told me she didn’t know and that I should “JUST WAIT PATIENTLY”. That was the point I realised that Very was a pretty shady outfit! I mean, what kind of reputable retailer would say that to a customer?! A manager was supposed to call me back the next day, but before that, I decided to call them to query whether the “10% off” offer had even been applied and (you guessed it!) - NO! In short, DON’T TRUST VERY TO DO ANYTHING CORRECTLY (i.e. charge the correct price, deliver when they say, or even speak to you with any service mentality).”

Helpful Report

Posted 7 years ago

“Orders went to wrong place and just left on doorstep despite instructions to leave elsewhere. Foreign call centre quite rude not helpful. Almost mythical online chat service, chat button hardly ever there, when finally got on it soooo slow to reply to each question.”

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Posted 7 years ago

“Good range of products at good prices”

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Posted 7 years ago

“worst customer service. i am a new customer and i had trouble ordering stuffs online. Rang customer service. Rather than helping they advised me that if my wish is to cancel the account they will proceed for cancellation. they are not even bothered to resolve the issue or my concerns. They had my £250 for nothing. but to get back i have to wait for at least 5 days. Not at all recommendable.”

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Posted 7 years ago

“Offers. Cost.nothing is too much trouble.effecient with returns.good deliveries”

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Posted 7 years ago

“No one can give you an answer, it is almost as if their twitter is run by bots who just keep wasting your time, trying to get you to go on live chat when it is not working”

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Posted 7 years ago

“I am extremely upset to have received an email today stating that my previously confirmed order has been declined and my new account will be cancelled. In a nutshell: I opened a Very account recently, to grow my credit rating. (I'm new in the UK, and here on a costly settlement visa so I can live with my partner and have the right to work. Obviously I don't have a massive credit score here yet, because I'm new. If you check in my home country, you would find a good credit rating.) There were no warning signs, only messages saying that my account has been created successfully, and ads that prompted me to buy from Very. So I ordered an HTC Vive VR 4 days ago, taking advantage of the 10% new customer discount. The headset was to be a gift for my partner on his birthday, just before Christmas. The deal also came with a headstrap and 2 of his favourite games included. The order was confirmed, and would be delivered by Monday 5 December. I was very happy indeed. Until today. I received this email out of nowhere: "WE'RE SORRY BUT WE CANNOT ACCEPT ANY FURTHER ORDERS ON THIS ACCOUNT After further checks we've come across additional information and we've made the decision to remove the credit facility on this account with a view of closing it when any balance is settled in line with our risk policy. We will therefore not be accepting any further orders and any outstanding orders will not be processed." And when I logged into my account and checked my recent orders, I found this: "Sorry, this order has been declined". Now. They sent this to me AFTER Cyber Monday deals were over. So even though I chose their store over others (because of the credit rating and the bundle and the savings, of course), I cannot find anything even remotely close to the same deal anywhere now. Even their own store doesn't offer the same deal. If I had known that I would be rejected, then I would have asked friends/family to open a Very account and given them the cash (yes, I do have it, but your site insisted on using the "take 3" option). Now it's impossible, and to get the same product I'll have to pay approx. £800 instead of £540 - because Black Friday weekend and Cyber Monday deals are done. (I spent a good 15 hours researching and deciding and choosing the Very store - although, to be fair, it did seem too good to be true. Now I know it was.) Why say that my account is active and I can buy if that isn't the case? If I paid cash, would my order still be on its way? To say I'm disgruntled would be an utter euphemism. I wonder if they treat UK citizens in a similar way? Their info wasn't merely misleading - it was a blatant lie. And by the way: their site's account "upgrade" button/link is broken. Or is that also an empty offer?”

Helpful Report

Posted 7 years ago

“Appalling customer service. Waited 5 weeks for a delivery which was supposed to be 48hrs. Cancelled the order and asked for a confirmation email on 3 separate occasions but never happened. Cost of non arrived item still not taken off my account.”

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Posted 7 years ago

“Terrible customer service. Promising to delivery items that were actually out of stock ! Terrible, terrible company”

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Posted 7 years ago

“Good prices and quick delivery, well packaged.”

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Posted 7 years ago

“Great Black Friday deal delivered in only 2 days. Best price on web for Fitbit”

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Posted 7 years ago

“10 characters not enough😢”

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Posted 7 years ago

“I've been a very customer for around 10 years, I pay on time every month. My payment was due 17/11/17 and made a payment online, when I checked online banking it wasn't showing so I contacted them. I was advised to get in touch with my bank which I did, they said they could see I tried to make the payment but mis-typed a digit on my security code. They couldn't do a printout but I was happy for them to contact my bank which they refused. The woman I spoke to was extremely unhelpful and kept repeating what she was reading from her script. There was no good will gesture and have said that i will still get the late charge. Have spent thousands of pounds over the years with this company and recommended them in the past to friends and family, wish I hadn't now. I've been trying to get my credit rating up and this is gonna be a huge knock back. I pay on time every month and I don't feel like their customer service is appalling! Once I've paid the rest of my balance I won't be using this company again. Disgraceful!”

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Posted 7 years ago

Very is rated 1.7 based on 1,686 reviews