Very Reviews

Name: Very
Rating: 1.72

1.7 Rating 1,680 Reviews

18 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain’s best known fashion retailers. Very is an online department store that stocks over 50,000 products from the new catwalk trends through to the most iconic new tech on the market plus some of the biggest brands on the planet and unique collections from celebs like Fearne Cotton and Holly Willoughby too.
We understand our customers have busy lives, so we make sure we can help in every way, from flexible payments to bespoke delivery times - we can even help insure their pets!

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Very 3 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

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“Everything would NEVER order again”

Helpful Report

Posted 6 years ago

“Bought Tv which turned out to be faulty, contacted very who passed me over to the manufacture of the TV to deal with it? told they would send out a repair engineer who arrived to be told it needed a new part and he would have to take the TV away. Informed it be away for 5 days. 5 days pass still no TV called repair company to be fobbed off with poor excuses ie: part not in stock to part getting shipped, to courier has the part? then contacted very to inform them after all I bought TV direct from them to be told by an online agent that it takes 14 to 21 days to do a repair, them he tells me the parts with the repair company and tv would be out to my address in the next 48 hours as they just called the repair company which was another lie as he didnt have me on hold long enough o speak to them. nearly 4 weeks have pasted and no one from verys complaint department has called me to resolve the matter told lie after lie from this company, customer service is a disgrace. they have a cheek to say I'm a VIP customer but they treat me like this. hate to see how the treat there none VIP customers? Have now spoken to trading standards and watchdog regarding the matter and now gong to seek legal advise as this company dont care they get your money and that's it. if I dont pay they contact me in a second I bet. Told they call me still no one calls. liars liars liars.”

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Posted 6 years ago

“easy to trasact and theres a lot of payment plan to choose from.overall stisfied.”

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Posted 6 years ago

“If I could score nil I would do, tried to buy a couple of small items with a visa debit card which would have meant a cash sale,however it kept pushing me to a credit agreement and asked the most intrusive questions which I was not willing to answer. So won't be using them again. BEWARE!!!! Even writing this review can't be done without them being able to trace it.”

Helpful Report

Posted 6 years ago

“As with most of the 11,000+ reviews here I can honestly say Very/Littlewoods/shopdirect are without doubt the worst company I have ever dealt with. Customer service here is more like customer contempt. I wish I had never purchased anything from these clowns, as a result my impeccable credit rating has been seriously impacted. I bought a dishwasher from Very.co.uk. Was the cheapest price I could find and they offered by now pay later. Why not I thought, that was my first mistake. In the first month I received a letter saying that a payment was due on my account, strange I thought - BNPL shouldn't have meant a payment was due. Anyway, made a payment. Next month, same again. Called Very and asked the adviser why I was being asked for payment on a BNPL purchase, no idea said the adviser, you shouldn't have been asked for a payment. Next month, same again. Made another payment. Next month I got a letter saying a charge had been applied. Called again, got bounced around, no one could explain why. Adviser lodged a complaint on my behalf. Next day a rude, abrupt woman calls me and said I didn't make a payment to the right 'part' of the account, I'd made a payment to the BNPL part of the account and not to the part where the delivery charge had been applied. So despite having one a account, one account number and having made payment to BNPL as that was the terms on which i had made the purchase I was supposed to know there were 'sub accounts' within my account. The UX of the website is unclear, none of the letters outlined this and none of the advisors could explain it to me. Even though I had inadvertently paid £40 to non-interest bearing parts of the account the rude woman thought I was dodging the £7 that did incur interest. Her advice was contact the financial ombudsman. This tail goes on and on, numerous calls. Refusal to close my account when I fully paid it up. 57 day response times to complaints that are never resolved anyway. It's a long boring tale but the upshot is my previously very good credit score has been ruined and they don't care. I could not discribe accurately what a shower of excrement this company is. Best thing is they have a 'Customer Excellence' team. Jokers. What an oxymoron that is. It is my opinion that they deliberately obscure this BNPL / delivery charge thing to enable them to charge customers as a racket to make more money and they think nothing of wrecking people's credit rating. Any complaints result in their advice being to take it to the Ombudsman. They don't care about customers and need investigation by Trading Standards, Watchdog and The Hague”

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Posted 6 years ago

“Great products, great credit options, great fast delivery.”

Helpful Report

Posted 6 years ago

“Have the awesome options of payment, easy return proces, strongly recommended.”

Helpful Report

Posted 6 years ago

“Ordered child's bike. Received a used bike. Disgusting customer service. Call centre in India. Promised two call backs. No callback received. So I bought another bike from a toyshop. Looks like no hope of a refund. The most awful buisness I have ever had the misfortune to deal with. Yodel equally as bad. They didn't collect the bike. Said tbey'd tried to collect it. Rubbish liars. AVOID AT ALL COSTS”

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Posted 6 years ago

“Last chance get £50 back when you spend £100+ by 19/08/18. Click for code, details & exclusions bit.ly/2LzTzDB Opt out text STOP to 66645”

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Posted 6 years ago

“Delivery promised for 09/10/18 I booked the day off work, no delivery, no appolgy still no delivery. The people at very can’t seem to tell me where it is either.”

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Posted 6 years ago

“DO NOT USE THIS COMPANY! Failed delivery twice, each time delivery postponed by two days. Customer Service hung up phone to me nearly every time I phone. Refusing to refund - been about three weeks now. Saying that they won't refund till the item is back inter possession but it never left them and was never delivered. Order cancelled and bought elsewhere. Disgraceful service and complete lack of desire to help. DO NOT USE THIS COMPANY!”

Helpful Report

Posted 6 years ago

“Let down 4 times (so far!) and counting on delivery. Customer service appalling. No communication at all.”

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Posted 6 years ago

“Very quick delivery and great buying options”

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Posted 6 years ago

“The washing machine made a dreadful noise when on the final spin cycle. I was told by the ‘customer service’ person (Robin) that she couldn’t do anything because it had been used! I wouldn’t have know had I not used it. When I asked to speak to a manager she told me that they ‘might’ call me if they had time!! It could take 72hrs. It’s now been over this so clearly they haven’t managed to find the time to deal with their customers-Livid!”

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Posted 6 years ago

“Nothing but problems, Customer service is none existent. Orders missing from the parcel, they blame Yodel but the items are in sealed bags. They make the mistake then call you a liar as they sent it. The only way they'll give you a refund is if you say the bag was open, so then they can blame yodel. If you're honest and say the bag was unopened and sealed, they contact the people who send the goods out, then never get back to you. You have to call them again and they tell you the item was sent and put in the bag, so they won't refund you. You're basically a Liar and they don't make mistakes. Stay away”

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Posted 6 years ago

“Good quality clothing at shop prices”

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Posted 6 years ago

“They took an order valued at £411.99 however I had to cancel the order as the items were not in stock with no future delivery date. 6 weeks later I am still awaiting a full refund and am constantly being fobbed off. Awful customer service experience”

Helpful Report

Posted 6 years ago

“Terrible customer service!!!! Staff are very unhelpful and I was told different things several times. Ordered a laptop online 02.10 Delivery was confirmed for 04.10 Realised I had a missed call from Very at 6:30pm 04.10. When I returned the phone call I was told I can't follow up until after delivery date. I explained I had a missed call and she decided to look into it.... she then said it was out of stock and that's probably why someone was trying to contact me. She confirmed it would be delivered by Friday 05.10. No delivery was made so I phoned to follow up. I was then told my order hadn't been dispatched because they needed to confirm what address it was sent to. I confirmed it was the address I confirmed when booking online!!! Confirmed it would be delivered by 06.10 . I have phoned to ensure it's on its way and now I'm told the order was cancelled by me! What a joke!!!”

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Posted 6 years ago

“Everything should not be trading. Disgusting firm”

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Posted 6 years ago

“Very - Their customer service team are truly appalling and so unbelievably rude. I would NEVER order a single thing from them again. As for their Courrier company, "Arrox XL", i have no words. I find it astonishing that Very as a large organisation associate themselves with a courier service who do not adhere to delivery slots promised to their customers and who do not operate in accordance with any customer service contact measures. I am truly astounded at both Very and Arrow XL, this service is utterly disrespectful. I've written a letter of complaint today and have been advised it can take at least 8 weeks before receiving a response, speaks volumes!”

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Posted 6 years ago

Very is rated 1.7 based on 1,680 reviews