Very Reviews

Name: Very
Rating: 1.72

1.7 Rating 1,686 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain’s best known fashion retailers. Very is an online department store that stocks over 50,000 products from the new catwalk trends through to the most iconic new tech on the market plus some of the biggest brands on the planet and unique collections from celebs like Fearne Cotton and Holly Willoughby too.
We understand our customers have busy lives, so we make sure we can help in every way, from flexible payments to bespoke delivery times - we can even help insure their pets!

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not buy from them!!!!!! I bought the washing machine from them and it came demaged. I didn't accepted and them I had to wait for money for so long. I was told that when I will get my refund I just need to call them to order again in the same price.It should be really their job to take care of this but anyway I phoned them up to order new washing machine and I was told that I have to pay the current price and then they might give me a refund of the difference. What is the point??? I will never buy anything from them because everything is fine up to the point when something comes demaged. Avoid please!!!!!!!”

Helpful Report

Posted 9 years ago

“have written a review for this company how poor they are but as a tip contact the consumer ombudsman who will get this practice stopped”

Helpful Report

Posted 9 years ago

“they sent wrong item then wanted us to pay again for them to correct there mistake,the same as another review. Dont deal with this company,I will give them a wide birth!!!”

Helpful Report

Posted 9 years ago

“I ordered 5 items of bedroom furniture at the beginning of October.The first four items arrived fine, but the last item ( which in still awaiting for) has been a nightmare. Very started calling to arrange the delivery, then cancelling the delivery. This happened three times. The delivery was arranged for 31st October, after arranging to be in all day ...the item never arrived. I called and was told its was on hold for two weeks? They couldnt explain why? So i left it for couple of weeks and called again. I spoke to various rude, unhelpful and clueless so called "customer service" operatives, only to be told, I had cancelled the order? They final admitted it was Verys error, so I reordered the item again. I would of cancelled the order, if I didnt have the other four pieces of furniture, already set up in my Daughters bedroom, and I paid for the items in full weeks ago. Fingers crossed for my delvery next week. I will not be using Very in the near future!”

Helpful Report

Posted 9 years ago

“Absolutely shambolic. I ordered items on Black Friday. The click and collect store returned them without informing me. They then wanted to charge me full price. Paid £20 for telephone call to 0844 number. They agreed to reduced price but have not refunded my money. Absolutely disgusting.”

Helpful Report

Posted 9 years ago

“Ordered a jumpsuit for halloween, they told me i would get it next day if i ordered with collect plus, it arrived 5 day later... arriving after halloween. Rang them up complaining and they said they could not get the item sent sooner because of their suppliers.Sent it back and the label they provided was not accepted at the pay point store. Finally processed a return with an adviser over the phone and had to print off a new label and post it back to very... its a month later and i still haven't got a refund. They are now refusing to refund me because i don't have the tiny receipt from my collect plus store, as it was over a month ago i sent it back. Never Shopping again with them.”

Helpful Report

Posted 9 years ago

“I will NEVER EVER deal with this company again. Having sent completely the wrong goods they then flatly refused to exchange for the correct item unless I paid again!!! To date have not received a refund and have purchased the same goods for less from another supplier.”

Helpful Report

Posted 9 years ago

“16th call to very.co.uk, + numerous emails and still getting nowhere trying to return a faulty product. Not using them again.”

Helpful Report

Posted 9 years ago

“I am so appalled at very.com! I placed a large order 2 weeks ago to be delivered to a collect plus store. They split it into 5 parcels. 1 of the parcels was too big for store to accept so they rtd it to very. I rang very immediately to let them know what had happened, they assured me that the parcel would be resent and not to worry. The order contained lots of 3 for 2 offers. Very did not resend parcel, they rtd them all to account, causing all 3 for 2 offers to be cancelled. I had to wait 40 mins on the phone to try and sort it out. They then re ordered the missing items, one now out of stock. He assured me all 3 for 2 offers would be re applied. They have not! Have emailed twice to get matter resolved...no response. Account is now a mess, loads of adjustments to account, charging me for items that should have been free. Horrendous experience! Still not resolved.”

Helpful Report

Posted 9 years ago

“As a loyal Very customer I had to write to advise you of a serious complaint. I ordered some Converse trainers. They arrived today and they were secondhand! There was mud on the soles and on the white trim around the trainers. They had obviously been worn. I was appalled that a company like yours is sending out secondhand trainers claiming they are new. I would be interested on what you think of this and how I will be compensated? Deborah Carter ladydeborah@talktalk.net”

Helpful Report

Posted 9 years ago

“Ordered 3 items from very forgot to use voucher code, ordered the same items 5mins after the first order using £25 off code when u spend £50. All items arrived on the same day, collected and returned what I had doubled up on, not realising that it would matter which order I sent back as items were identical. They removed the £25 voucher from my account and now require me to pay in full. So I called to enquire about this only to be cut off after waiting 16mins and 18mins on each call both at 35p per min. Called back, this time said I wanted to place an order.... Surprise surprise my call got through straight away! Put through to an advisor who told me that they could not honour the £25 off code as I returned the item! I explained 301 times I had kept items worth £82 on the same order but because I had returned the item I had used the code on they could not honour it. How pathetic!!!!! 30 mins later..... She still couldn't do it. So now I'm paying the £25 plus another £20+ I will be charged for making the stupid call..... Oh and a late payment charge of £12 because I paid my bill 2 days earlier than my statement date so it didn't count as a November payment. Paid the balance and closed my account... Never again!!!!”

Helpful Report

Posted 9 years ago

“Ordered an item and a delivery estimate was given but wasn't delivered. Very failed to inform me the payment hadn't been taken because of lack of stock. I was informed to pick another version of the item I wanted but instead purchased from another retailer. Won't be shopping with Very again.”

Helpful Report

Posted 9 years ago

“When everything runs smoothly all is well. Have a problem and their customer service is virtually non existent. They don't respond to email and their foreign call centres are a joke. Time to give up and take my business elsewhere.”

Helpful Report

Posted 9 years ago

“Appalling customer service. Trying to return an item but no one wants to know, yet I've been charged for it with little indication that anyone is dealing with it. I've tried to call in several times and have had the phone put down on me. The staff are simply rude and inexperienced. Avoid using Very for anything!”

Helpful Report

Posted 9 years ago

“This company as the worst customer service I’ve had ever come across. I purchased a HP BEAT computer and an Apple laptop in August 2015 on their 10% cash back offer which should have been refunded to me in Oct 2015 After 20 calls to their customer service department and several emails I have now been told the goods I ordered were not on the offer. I checked at the time to make sure the goods were on the offer, despite this they are refusing to refund the money. I feel I have been cheated!!!”

Helpful Report

Posted 9 years ago

“Made an order using groupon voucher. Order arrived quickly - all good. Wanted a refund and it is like a mission on mars. Called 6+ times and every time received a different response from each customer service agent - at least they are creative. Basically, still no refund. If they can't even complete simple tasks I hate to think if I had a bigger issue. Will never deal with again regardless of how easy the front end sale was - not worth the time and plenty of competitors out there who will provide you the goods and service.”

Helpful Report

Posted 9 years ago

“Ordered American Fridge Freezer mid September...continuous broken delivery promises...involved time off work etc. Cancelled item in writing...no acknowledgement received re cancellation. Item never delivered. Now they want £1000 !! After many many phone calls, hours spent on the phone, I learn tonight that not a note of reference has been made on my notes regarding my complaints. This company is an absolute nightmare, a complete Mad House. The person I spoke to tonight cannot get through to ''Check and Trace' who are the only people who can help apparently. PLEASE DO NOT BUY FROM THIS COMPANY !”

Helpful Report

Posted 9 years ago

“The very worst company to deal with in regards to delivery, missing orders and refunds. A complete joke. Order at your peril!”

Helpful Report

Posted 9 years ago

“Horrific customer service, Provided faulty electrical item, sent me round in circle saying its not their problem but manufactures. Than got engineer to confirm its faulty. Several collection dates failed to turn up. than when they did they lost my returned faulty item. Now will be charged for it and they only hold records that make sure they don't refund customers.”

Helpful Report

Posted 9 years ago

“I wish I read other customers reviews before I placed my order! They took money from my a/c, but denying doing it in spite of my bank confirmation. No trace of my order, wtf!!! DO NOT USE.”

Helpful Report

Posted 9 years ago

Very is rated 1.7 based on 1,686 reviews