Very Reviews

Name: Very
Rating: 1.72

1.7 Rating 1,686 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain’s best known fashion retailers. Very is an online department store that stocks over 50,000 products from the new catwalk trends through to the most iconic new tech on the market plus some of the biggest brands on the planet and unique collections from celebs like Fearne Cotton and Holly Willoughby too.
We understand our customers have busy lives, so we make sure we can help in every way, from flexible payments to bespoke delivery times - we can even help insure their pets!

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What went wrong.... Everything! Delivery was late, damaged parts. Replacement being sent apparently! One month on and no parts. A wardrobe still in pieces. I've phoned them 5 times totalling 1 hour 49 mins... £49.60 charges on bill. No one responds. Online complaint form has been ignored. They simply do not respond. Unless what you order is perfect and have no problems.... You'll be fine. If something is wrong... Oh dear!”

Helpful Report

Posted 8 years ago

“So annoyed I ordered a wardrobe and a glass Chester drawers. Firstly the delivery company deceied to cancel the delivery of my wardrobe for some unknown reason. But this has now been sorted after finally been sorted after demanding to speak to a manager. Secondly I took my glass Chester drawers out of the box to see a massive crack. I'm really not happy... I'm fuming”

Helpful Report

Posted 8 years ago

“Everything is wrong with this company. Goods arrived 3 months late, broken, wrong colour, no money back and disgraceful customer service. Obviously no regard for reputation..”

Helpful Report

Posted 8 years ago

“I haven't even received my order yet despite waiting in on 2 seperate occasions when delivery was supposed to come from yodel! I have lost time at work and spent a fortune on phonecalls and still have not been given an answer-appalling company!”

Helpful Report

Posted 8 years ago

“Unbelievable experience with very/little wood first they gave me credit and after I placed the order they said sorry but we can't give you credit,because of previous tenant they bloody turn my credit down, what is my foult? I am not bagging them to give me credit but they are big time waister,”

Helpful Report

Posted 8 years ago

“Worst customer service ever ,based far East Phillipines Etc ,CLOSED my account after approx 2 years ,they will still try to take payments from your account even when paid in full one month earlier ,CANCEL direct debits with you bankers immediately ,Please DO NOT set up accounts with this company ,AVOID AT ALL COSTS.”

Helpful Report

Posted 8 years ago

“Home delivery - firstly ordered a cooker which they brought and it was damaged so it had to be returned. Also ordered a settee, which they told me to stay in all day for and they never came. Absolute joke.”

Helpful Report

Posted 8 years ago

“For some strange reason arrears started appearing on my account,my account was upto date,I even had my niece go over it,she is a accountant,she was puzzled,emailed customer service,what a joke that was,even rang the and I was cut off,Fing joke of a company”

Helpful Report

Posted 8 years ago

“Wait until you try to cancel your very account. I rang customer services and they can't do it nor could they put me through to someone who could, I will be contacted within 24 hrs, that never happened so I've e.mailed them and someone will get back to me in 5 days, not holding my breath.”

Helpful Report

Posted 8 years ago

“I ordered a blue tipi tent for a wedding gift, when the item arrived it was Red and was a totally different order no. I called customer service to request an exchange for the correct tent that I had ordered as Red was not a suitable colour, as it was a colour that the couple would not be happy with. Customer services informed me that the blue tent was showing as currently unavailable so arranged for the tent to be collected. On 19th April the courier arrived and collected the parcel. I did not have a returns note as there wasn't one in the parcel when it was delivered and if there was I could have saved a lot of hassle and returned the item myself at the collect plus store or post office. I was not given anything from the driver and as very calls are recorded they would know that I was not advised to obtain a receipt from the driver. On the 20th another driver also called to collect the same parcel. I have also had other poor shopping experiences from the company such as a parcel that was not delivered and a return of a unsuitable item that was returned exactly how it was sent and had not even been taken out of the box. The item was returned back to me with a letter stating that I had sent the item back with missing parts and was also charged £3.95 for post and packaging.”

Helpful Report

Posted 8 years ago

“The most appalling customer services EVER. I have spent 8 months trying to resolve an incorrect balance issue with the Very Customer Service department. I have repeatedly rung them (10+ times) trying to resolve the issue and pay off my balance (they never rang me to resolve it). Every time I was told the issue would be resolved and my next statement would show the amendments. The issue never got addresses. My balance accrued late payment charges. The Very arrears team constantly rang me chasing payment and each time I explained that the balance was being corrected by the Customer Service department. After 5 months of getting nowhere and complaining on yet another call to Very, the Customer services rep suggested I make an official complaint which I did via the Very website. I finally got some response and after another 2 months the correct prices were applied to the items I purchased BUT the balance was still incorrect as Very had been adding late payment charges while they sorted the problem. On asking for these charges to be taken off I have been told its too late and my account has been sold to a debt collection agency! I have spent 8 months, many calls and many £'s on their 0844 number, trying to sort this out. Very have done absolutely nothing to help, all they've done is chase me for incorrect and inflating sums of money. How they can get away with this business practice is beyond me.”

Helpful Report

Posted 8 years ago

“very rude customer team. I will never buy anything from Very again”

Helpful Report

Posted 8 years ago

“DON'T USE.. Seriously this company is really really bad, I Pre-order an item 8 months before release date then after it release I was told that Very.co.uk had made mistake in label so item send back to the warehouse and now they are canceling my order, if I want the item re order again... I am so angry, also there customer service is rubbish as well”

Helpful Report

Posted 8 years ago

“Good customer service. I was having some issues on my delivery but Very's customer service contact number (0870 174 7046) resolved my issue without any hassle.”

Helpful Report

Posted 8 years ago

“Return item not collected day 5 and counting. Customer service is extremely poor - they talk over customer and don't help fob you off with anything to get you off the line. Crying out loud all I want you to do is collect the poxy item and give me a refund.”

Helpful Report

Posted 8 years ago

“Unbelievable bad customer service. No one wants to listen or sort out any issues a complete disaster!! Never again”

Helpful Report

Posted 8 years ago

“www.VERYBAD.CO.UK I ordered roller blinds for £65 on thursday ,21 April 2016 at 13:32:23 ,estimated delivery time was monday . I was waiting a week for delivery , on thursday I checked order status and my order hasn't been dispatched !!! Order status was : RETURNED Today is Tuesday 3may , I checked my account , return status shows : Under our Home Approval Guarantee this item may be non-returnable. Please call one of our advisors on 0344 822 2321 to arrange replacements or collection. I have not even received this stupid blinds !!!! so please refund my money asap! Your store is a BIG JOKE!! YOU ARE NOT SERIOUS . I will tell everyone I know to avoid this website. Thanks for wasting my time!!!!!! Order Placed: 21 April 2016 at 13:32:23 Order Number: 604490056305 Order Total: £65.99”

Helpful Report

Posted 8 years ago

“Had problem after problem with very would not recommend anyone buying anything from them”

Helpful Report

Posted 8 years ago

“The absolute worst service I've ever had. Aug 2015 I placed an order. It was delayed until Dec. When I logged on in Dec it was further delayed until March some 7 months after my 1st order, so I canceled. Had a text at the start of April saying balance not paid, as I had only placed 1 order I was bewildered. Logged onto the account and discover the item hadn't been canceled and as was click and collect was waiting at a shop (no text!!) Emailed expecting it sorted. 11 emails later still not resolved. Now had contradictory reply from differs people.like, and they now owe me money. 5 days left to resolve before I take legal action!!!! DO NOT USE.”

Helpful Report

Posted 8 years ago

“I ordered two dresses off very, they were both really poor quality for the price I paid. I sent them back and added a review to the site. Funnily enough the reviews I wrote have never been shown. Don't buy from very.”

Helpful Report

Posted 8 years ago

Very is rated 1.7 based on 1,686 reviews