Very Reviews

Name: Very
Rating: 1.72

1.7 Rating 1,680 Reviews

18 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain’s best known fashion retailers. Very is an online department store that stocks over 50,000 products from the new catwalk trends through to the most iconic new tech on the market plus some of the biggest brands on the planet and unique collections from celebs like Fearne Cotton and Holly Willoughby too.
We understand our customers have busy lives, so we make sure we can help in every way, from flexible payments to bespoke delivery times - we can even help insure their pets!

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Very 3 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Refunds procedure WHY MAKE IT SOOOOOOO COMPLICATED ALSO BUY NOW PAY LATER CAUGHT ME OUT I WAS PAYING LOADS BACK BUT APPARENTLY AS I HADN'T ALLOCATED TO THAT AREA I GOT CHARGED INTEREST YOU ARE DEFINITELY NOW GANNA LOSE A LOYAL CUSTOMER OF JUST SHY OF 10 YEARS YOU WERE MEANT TO PHONE ME TO RE CREDIT ALL THE INTEREST BUT YOU DONT CARE ABOUT YOUR CUSTOMERS YOU HAVE MADE THE RETURNS PROCEDURE SO COMPLICATED YOU NEED A DEGREE WHY CHANGE SOMETHING WHEN ITS NOT BROKEN I SHALL TELL YOU WHY GREEEEEED SHAME ON YOU WHEN I FIRST SIGNED UP YOU WERE GOOD. ITS BEEN DONE DELIBERATELY SO PEOPLE STRUGGLE AND THEN GIVE UP DISGRACEFUL YOU SHOULD ALL BE ASHAMED ALL YOU BILLIONAIRES CHIEF EXECUTIVE ECT NEVER AGAIN IVE PLACED MY LAST EVER ORDER WITH YOU. ALSO I BUY SOMETHING THEN LITERALLY FEW DAYS LATER ITS MUCH CHEAPER YOUR MUGGING PEOPLE OF”

Helpful Report

Posted 3 years ago

“Please Please avoid using Very, 54.9% APR says it all. Possibly illegal Buy Now Pay Later interest scheme. Absolutely disgusting financial rip off, preying on people who get in financial difficulties because of Very's 54.9% interest. They should be closed down.”

Helpful Report

Posted 3 years ago

“l,ve been using Very for years & like their products,but they have changed their returns now & you have to print labels off ,l haven’t got a printer lm a pensioner & not really very good at doing online forms etc; so sadly l will not be using again 😕”

Helpful Report

Posted 3 years ago

“Considering that the core business model is to take advantage of people's financial instability (like Klarna for example), I'd recommend avoiding this company. If you're reading this, please do your future self a big favour and only buy things you can afford.”

Helpful Report

Posted 3 years ago

“I wish I could Very less than 1. They have a system which is not user friendly. Twice I have penalised for not paying a £3.00 delivery charge and yet I would be making payments to the company. Rude customer service and an example of a company which has lost all sense of common sense! Steer clear of them”

Helpful Report

Posted 3 years ago

“review on the most disgusting customer service experience I’ve ever received in my life. I ordered this product and paid for installation because I’m 33 weeks pregnant. Everything seemed ok with the order until today, its delivery day! Firstly I was told I would get a call from Arrow XL up to 30 minutes prior to delivery- this didn’t happen. Then when I went onto the tracking because I’d not heard anything and it said that I would be having the item delivered by Steve and Kieron- this didn’t happen! Instead I got the most vile man who would only tell me his name was Jim. He started by bringing the dishwasher in without a mask on. He then stopped at the bottom of my staircase and said it won’t fit through the door and that they wouldn’t take the packaging off. This was confusing because they were meant to be installing it? When asked he said we don’t install dishwashers we aren’t trained and don’t have tools. I asked him what I’m supposed to do because I can’t move the dishwasher being 33 weeks pregnant or get to ground floor of my house because you’ve left it at the bottom of my stairs, blocking my exit? He said it’s not my problem! I asked him to call his manager at Arrow XL he said he didn’t have a manager??? I asked him who he actually worked for and said on behalf of Arrow XL. I asked him why have I paid for installation if you don’t do it? He just laughed and said VERY will tell you anything to get a sale and it’s not his problem. I asked him if this had happened before and he said yeah it happens a few times a week and only caused a problem ‘when delivering to nutters in Plymouth’. Getting nowhere with this absolute imbecile who says disrespectful rude things like that, he left! I called VERY and spoke to a guy called Ryan, whilst Ryan took the brunt of my upset pretty well- all he could do was escalate the issue with Arrow XL about their 3rd party and call his team leader to see what he could offer in the way of goodwill £60 and a refund for delivery and installation. Leaving me stuck upstairs unable to get to water or food and having to call for someone to come to the house and help me! This is most upsetting experience I’ve ever had with any company. I’m still in shock about the whole situation and felt verbally violated in my own home- to then having no immediate support from VERY because apparently it was unfortunate that it’s happened at a weekend when nobody else could be sent out to help me!”

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Posted 3 years ago

“They’re smashing”

Helpful Report

Posted 3 years ago

“Your service full rubbish. From first day you send to my house washing machine and drayer I calling you I send emails I reported my washing machine faulty but nobody helping you just said call this number or that number. Every single day you send emails about payment and you not care about my faulty item just calling about payment . I am not paying anymore already you got half payment 10 times you told me we send Engnear or we replace your washing machine but you did nothing”

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Posted 3 years ago

“Absolutely love this garden set, fab furniture and no putting together looks great love it .”

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Posted 3 years ago

“Bought an expensive laptop - order went through, and so did my money. If I hadn't checked the online account I have with them, I would've had no clue that the order was apparently declined later. I have no way of getting to customer service - the online chat is absolutely useless and the customer team is not available by phone. Thieves.”

Helpful Report

Posted 3 years ago

“VERY ONLINE SHOPPING - Please email your complaints to one of the 'senior executive' team' as this company is unethical, unprofessional and in some ways fraudulent. VERY charge customers for items that are faulty and do not refund items that have been returned. They have a system in place that is there to con the customer and often the most vulnerable customers too . As people with plenty of money would not shop in VERY. Rest assured the Beckhams do not shop here. In my circumstances - I returned a faulty Hoover -which VERY received back and refunded me - ( this was only after I had to go through a process of speaking to Hoover first to do some checks to verify it was faulty) Hoover verified it was faulty and then gave me a code that I had to call VERY back and give said code. This 'code' then permits VERY call agent to authorise a return and a collection...... I thought that was it, job done. As it would be with any other reputable company. But oh no - VERY want to try and get any money they can out of customers so out the blue without ANY notification not via EMAIL/LETTER/TEXT/PHONECALL ( VERY had plenty of ways to contact me) VERY re-charge this Hoover back to my statement account. VERY chose not to tell me that they decided to do this. There no written/no phone call/no text explanation as to why - Instead the Hoover charge just reappears on my statement as a current debit - together with admin charges! A) Hoover is faulty as far as I, the customer was concerned B) I've since bought another vacuum C) I don't have the Hoover they are charging me for D) Very put the re- charge on a normal monthly payment which is different to the original purchase agreement. The original was BNPL ( Buy now pay later) Why would VERY re-charge for an item, that not only there is a discrepancy on - but not tell the customer they were doing that and why ? Plus change the charge from original item method ordered which was BNPL - ' ''buy now pay later' - into a pay right now charge?? I suspect it so VERY can start to charge me interest! Hoping I would not notice it in my account. No doubt also so that they could add a late payment fee too. All my other items on account are on BNPL scheme for at least another 8 months . . Unbelievable ! This Company must be avoided like the plague. Do a search online for the Very group CEO board and you will get the senior managers contact details. It is those people that need to be accountable for the way they run this business. I have wasted an hour this morning on the phone to two agents who have not solved this mess. VERY are in the wrong to not even inform the customer a charge is being added and why that charge is being re-added. No transparency and honesty at VERY. I will be escalating this complaint to the senior managers to get a auditable response on this scam.”

Helpful Report

Posted 3 years ago

“I wouldn't even rate this one star but had to by default. Placed my very first order yesterday for delivery today, took my money quickly from my bank account. Item is now out of stock, - I waited in all day to find out after calling that my item is not in stock. No communication or email from Very at all. Terrible service, customer services seem fed up and are unhelpful, just keep telling you to look at 'my account' crikey what a business, good job not all online retailers operate like this, they need to get ahead of the game. :( wont be using ever again, such a bad experience. My item was out of stock when i purchased it but the website said it was in stock. The warehouse figures obvs dont relate to the website... never ordering from them again,”

Helpful Report

Posted 3 years ago

“Great choice of products, super fast delivery!”

Helpful Report

Posted 3 years ago

“Like the other comments I have read there should be a zero star. I have been a Kays - Littlewoods customer for more than 20 years have spent thousands with them over the years, I have a £10000 credit limit with them even though my balance is zero at the moment. I was looking at washing machines yesterday and the one I wanted was £499.99 on Littlewoods and £120 cheaper on Very, so I thought I would open account with Very and order my Washer I was declined credit, how can Littlewoods give me £10000 and Very not let me have a washer for £379.99 when they are owned by the same company, even though I wanted to pay over three months. Well having a washer delivered tomorrow by another company. wont be giving Shop Direct any more of my money there loss.”

Helpful Report

Posted 3 years ago

“Avoid at any cost !!!! Unfortunately again my issue is not resolved. I am mentally and physically tired of this. Still without washing machine. I have to go to laundrette and pay for the washing. I could never imagine myself that buying a washing machine with Very would be that kind of challenge. Let me start from the beginning. On the 5 of May I have bought a washing machine with installation. Later in the week I got a text message from hotpoint saying that I would only get a delivery without installation. So I am calling hotpoint asking why. They are saying to call Very. On 8 of May I am calling Very. Explaining everything. Very saying that apparently I have not paid for the installation which it is not true. Very is confused 🤷‍♀️ they clearly don't know what they are doing. Lady is transferring me another person who is confirming that i did pay for the installation. 👍 apparently there was a mistake on the system and they have not set a installation with the delivery so she will return me those money. (I have not got any refund) obviously I still want the washing machine delivered with installation so because of this mistake she have to transfer me to Hotpoint and I have to pay for the installation again. Which I have paid £119. They have set the date and I am waiting. 13 of May I should get a delivery. I got slot time then text message saying they will be there in 15 minutes. Terrible man very rude saying that he came to fix the washing machine not delivered. As you can imagine I could not believe what is happening. So I called them. This is a joke what kind of customer service they provide over the phone. 2 people hang up on me when I’ve asked to speak to their managers . This company does not know how to handle anything. They can not advise or be helpful. Finally I just wanted to cancel this order and get my money back. I got hold off somebody who did this for me but he only did refund me £ 400.I still want to get back this extra £119 which I have to pay for the installation coz of the system issues. The only response which I got from very was when I left my first review here. This is saying a lot about this company. Jonh contacted me. Unfortunately he also can not help me as I have to contact Hotpoint myself. I still want my £119 back as I have paid for the installation. This is nothing to do with me. Imagine he want me to call Hotpoint and claim the money back. Like this is my fault. This is a joke. I can not believe. actually whatever you do they still wont help you. If you want to spend your money with Very please think twice. This story can happen to everyone.”

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Posted 3 years ago

“Very bad greedy company would never deal with them again rip you off exploit you unprofessional customer service refused to speak with manager by staff ridiculous amount of APR 54.9 on the phone for two hours was cut off passed to four different operators who had no clue could not explain my account but expected me to know get you in a load of debt by interest atrocious company please be aware paid closed account would never buy again from these.”

Helpful Report

Posted 3 years ago

“They are sending us unsolicited marketing letters. Offering us money off. Crooks. They wanna get people in debt and keep you there.”

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Posted 3 years ago

“Extremely disappointed and angry, we ordered NEW LG 65" OLED TV and we have received damaged TV. Never Ever Order from Very .”

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Posted 3 years ago

“If I could I will get this complete zero stars I suffer from Parkinson is I have spent quite some time choosing items but unfortunately when I come to pay they constantly bombard you with offers of opening a credit card which I do not want I was unable to pay using my own personal card I was constantly receiving pop-ups about the credit cards with no other option to pay. I do manage to make orders from websites but this is so ridiculous look at your reviews Very and do something about your customer services. I will never attempt to shop at Very again and I advise everybody else to do the same.”

Helpful Report

Posted 3 years ago

“Absolutely the worst customer service I have ever come across. These are difficult times and companies who have profited massively should know how to treat the customers that have always support them. Very don't seem to think this is important. I won't buy from them again and I would advise everyone else to think twice. Most reviews back this up.”

Helpful Report

Posted 3 years ago

Very is rated 1.7 based on 1,680 reviews