Very Reviews

Name: Very
Rating: 1.72

1.7 Rating 1,683 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain’s best known fashion retailers. Very is an online department store that stocks over 50,000 products from the new catwalk trends through to the most iconic new tech on the market plus some of the biggest brands on the planet and unique collections from celebs like Fearne Cotton and Holly Willoughby too.
We understand our customers have busy lives, so we make sure we can help in every way, from flexible payments to bespoke delivery times - we can even help insure their pets!

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order an BNPL item from this company.they charged me ridiculous interest even though i contact themand lodge a complaint in december 2023 someome wsd suppose to contact me up to now im still waiting .This company give awful customer service they should be shut down.donot shop with them.”

Helpful Report

Posted 11 months ago

“If I could rate 0 stars I would … Ordered a bunk bed … NEVER EVER AGAIN would I use very … awful from start to finish bed arrived they had sent me two boxes of the bed so received half the bed and two boxes of random wardrobe pieces with clear labelling stating it was a wardrobe…so I rang them customer services was awful they said they couldn’t just send the missing boxes out and collect the wardrobe I would have to send all 4 packages back to them be issued a refund in 14 days and have to re order all over again and then wait days for it to be re delivered ! 😡 They were no help on the phone and to be honest had a very bad attitude from start to finish. Not only that I paid for the bed in full of my debit card and at first they declined my order before calling me to say actually they would fulfill the order. I rang them again and I re ordered the same bed again the lady I spoke to was completely different she was great and very apologetic but was told they would upgrade to next day delivery for free low and behold the day of delivery I get a text to state it can’t be delivered as not all the pieces were at the depot … iv now cancelled all the orders …so iv now bought 2 beds and have nothing to show for it !! Im currently awaiting over £650 in refunds and this takes up to 14 days !!! Im lost for words at how this company operates and how it’s run avoid at all costs !”

Helpful Report

Posted 11 months ago

“I bought an x box controller from Very Ireland as a Christmas present for my son and it was faulty. I returned it via courier on 2nd Janat this is the only method to do returns. Multiple emails and 3 phone calls to Very later and allegedly my refund will be processed within 72 hours minus a delivery fee that'll then be refunded. You couldn't make it up! I've had so much hassle with Very over this item. I would never order from them again and would strongly encourage others not to either.”

Helpful Report

Posted 11 months ago

“I would like to put plus 1 terrible firm , should be looked at like bright house was”

Helpful Report

Posted 1 year ago

“Tomorrow will be the third time that my faulty electric blanket is supposed to be picked up trouble is you can’t actually talk to anyone here same phone number for everything”

Helpful Report

Posted 1 year ago

“Absolutely shockingly bad customer service. I returned a vax carpet washer that stopped working, I got a text message from "Very" confirming the item had been received and I would see the refund in my next statement. When the refund did not appear after two months, I rang and they say they cannot issue it without confirmation from the courier company that the item was returned. Even though they have confirmed it themselves that they received it. This is a disgraceful company.”

Helpful Report

Posted 1 year ago

“I ordered a washing machine marked as 'in stock' on the website with a delivery on or before a specified date. Opted not to explore other options due to extended wait times elsewhere. After placing the order, I contacted the manufacturer a few days later to schedule delivery, only to be informed that a delivery date couldn't be made until well beyond the initially stated date. The reason being that the item is not in stock (despite what Very says), and the dispatch date remains unknown The washing machine is still listed as in stock on the Very website, which makes it difficult to buy something urgently - information is unreliable. When discussing the matter with Very, they claim it's an anomaly, and this usually doesn’t happen, but I'm skeptical. The situation is quite frustrating, especially since I need a washer urgently, and each day of delay incurs additional costs at the launderette. Thanks to Very, I have spent hours ringing them and the manufacturer, still have no washer, and still making expensive trips to the launderette. Very disappointing”

Helpful Report

Posted 1 year ago

“I am so angry with very I placed an order for pram accessories wear for another pram I had tried to return pram waited in 3 separate days I have phoned 18 time this is worse company I have every dealt with I advise you all not to order from very go else whear for your item”

Helpful Report

Posted 1 year ago

“This is a criminal company. Be careful with them. They try to rub you.”

Helpful Report

Posted 1 year ago

“Appalling!..my 1st purchase with very & the last I ordered a watch &paid extra delivery said in stock & said delivery in 2 days..5 days before Christmas , got the confirmation email with January 2004 delivery on it...it is a Christmas present FGS...took my £200 & said they would refund it in 10 working days..where am I getting the money from to get from else where...SHOCKING!”

Helpful Report

Posted 1 year ago

“44% APR is a total disgusting scam.”

Helpful Report

Posted 1 year ago

“Parcel not being delivered, I’ve ordered same item twice cause the first order hasn’t been delivered and same thing happened again, I’m fed up of this”

Helpful Report

Posted 1 year ago

“I have been a customer of Very for years however anytime I have an enquiry, I have to go through a very stressful process in order to get any issues resolved these automated bots and messages do not cover every eventuality I spent absolutely ages getting angrier and angrier trying to speak to an advisor last weekend I have never encountered such a rigmarole speaking to someone in order to get my issue understood and resolved, in the end, the issue lay with Very's IT system Now why they couldn't contact customers directly with that information is beyond me, ir would have saved my frayed berves and patience if I could give zero stars as a review I would but it won't allow that. Why on earth should customers have to put up with such incompetence.”

Helpful Report

Posted 1 year ago

“Horrific customer service. Still waiting for issue to be resolved with an order I placed which arrived faulty. It's been over a month now and still nothing. I was offered 10% off my next order which I declined, as I will not be shopping with Very ever again.”

Helpful Report

Posted 1 year ago

“30/11/23 - An order I placed with Very defaulted to the wrong address. As i had ungone major surgery and was not at home and being cared for elsewhere, I called Very customer service to arrange the order to be delivered to the correct address. After 1 hour and 17 minutes i was advised that the address could not be changed and but the whole order had been cancelled and a new order had been placed to be delivered to the correct address. When I questioned the amount of the new order (was £8 short) the Advisor realised she had not added the insurnace for 2 of the items. She was having an issue with adding the insurance so advised that she would call be back. I did not receive a call back. 04/11/23 - I called very customer service team as I did not receive a call in relation to 30/11. The advisor stated that my 1st order had not actually been cancelled as promised, infact 2 of the items had been delivered to my home address with a picture showing the items outside. I again reiterated that I was not at home and could not have possibly been given the items as the property was empty and the items are 2 large to be posted through the letterbox. She also stated that the previous adviser could not add the insurance product as it must be added my me along with the original insurance product not being cancelled also as this too must be cancelled only by me. No apology was offered but the advisor did confirm that 2 other products that were due to be delivered (from the supposed cancelled order) had now been cancelled whilst on the phone. I requested that these errors be raised within a complaint and the matter escalated. My complaint was logged whilst I stayed on the phone and I was assured that it would be investigated and that someone would contact me within a few days. After a 1 hour and 49 minute call I was told that I must now call the insurance team myself to cancel insurance and add new insurance. I could not be transferred through as their lines were too busy. 11/11/23 - I called the customer service team as I had not received a call, text or email regarding my complaint logged on 04/11/23 and the fact that the items still did not show as cancelled on my account. The advisor stated that no complaint had actually been logged and a new complaint would have to be logged today if I wished to make a complaint. This level and lack of customer service is disgusting. I have now made 3 separate calls to the customer service team totalling over 3 hours. I have requested to speak with a manager but told the manager is too busy. I would not recommend Very to anyone and would suggest they take a good look at what they claim to be customer service! I will be requesting a copy of all 3 calls as I will be seeking legal advise”

Helpful Report

Posted 1 year ago

“Avoid, unless you don't mind chasing them for undelivered orders and refunds. I would rather go to a shop and pay more than be fooled again by "cheaper prices" online. If you have high blood pressure, stay away! I dread the day when we will have no option BUT to shop online. The shopping experience might appear easy but a company is only as good as its weakest links. In this instance, it's the delivery companies and customer services that they use. I presume VERY use the cheapest to cut costs but what's the point if you wind up pissing off and losing 92% of your customers? Give the consumer a choice for a cheaper (risky) delivery or a more reliable (paid) delivery, i.e. in the case of Ireland, AnPost which is reliable and excellent.”

Helpful Report

Posted 1 year ago

“Returned 2 parcels over 2 weeks ago, they keep messaging asking where the parcels are. Impossible to speak to an advisor, 35 minutes hanging on the phone and still not through. Dreadful customer service. They now are advising me they will take 3 times thr amount due in payment as the returned items still shoe owing. Im totally fed up with Very”

Helpful Report

Posted 1 year ago

“As per other reviews I’ve read, sells products with no ability to fulfil the order. Holds funds on their account for 7-14 after questions are raised. Unclear and substandard communication. Essentially an exercise in getting your money into their system, then delivering product if they have it, but quite happy to not fulfil the order and manage their cash balances in the meantime.”

Helpful Report

Posted 1 year ago

“So easy to order from Orders come very fast”

Helpful Report

Posted 1 year ago

“Bad experience”

Helpful Report

Posted 1 year ago

Very is rated 1.7 based on 1,683 reviews