Very Reviews

Name: Very
Rating: 1.72

1.7 Rating 1,686 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain’s best known fashion retailers. Very is an online department store that stocks over 50,000 products from the new catwalk trends through to the most iconic new tech on the market plus some of the biggest brands on the planet and unique collections from celebs like Fearne Cotton and Holly Willoughby too.
We understand our customers have busy lives, so we make sure we can help in every way, from flexible payments to bespoke delivery times - we can even help insure their pets!

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a pushchair and paid a little bit more to have It delivered on a particular day as I had taken the day off work so I could stay in a wait for it, delivery times are between 7am and 9pm so when it got to 9pm there was still no delivery, it's terrible that they offer this service and don't deliver it on the day you choose even with a huge 14hour delivery gap! I now have to wait until they investigate where the pushchair has gone before I can cancel the order (as I need to get a pushchair ASAP) and close my account. This was my first and last purchase from very. So disappointed!”

Helpful Report

Posted 9 years ago

“I ordered a pair of Converse, at the very reasonable price of £28, to be delivered to a collect+ store. They were due to be delivered on a Friday but I never received a message to say they had arrived. So I rang Very on Saturday and they told me that my parcel had been returned but they couldn't tell me why. I asked them to resend it but they said they couldn't and that I'd have to reorder. And wait 28 days for a refund. I explained that they were no longer on offer and had gone back up to £46. They said I'd still have to reorder them, then ring them back up after placing the order and they would refund me the difference so that they still cost £28. Terrible customer service, the person I talked to kept huffing. There's no way I was going to reorder with them.”

Helpful Report

Posted 9 years ago

“I ordered my 4 items of furniture with Very & stipulated a Friday delivery only. Their communication workflow with manufacturer and courier service is very poor as this Friday delivery did not filter through until they tried to deliver on the original date (different weekday). Since then I have been constantly communicating with the courier service on a weekly basis who complete refuse to give me any date at all. On communicating with VERY they completely refuse to help or assist in getting this delivery out to me and wash their hands completely of the delivery process. They have twice published a totally fictitious Friday date for delivery with no communication with the couriers to confirm with a view to appease me. The couriers have no intention of delivering anytime soon and no date could ever be given. Despite the continuous correspondence with VERY they are a complete waste of time now and I have 4 pieces of furniture (my large TV is on the floor still waiting for a stand) that were due for delivery many weeks back (after a 2 month wait) with absolutely no indication of any forthcoming delivery. VERY are blatantly refusing to help in this matter and wash their hands off the whole process. Hugely disappointed, upset and stressed out over this matter”

Helpful Report

Posted 9 years ago

“Terrible customer service!!! Im a first time customer too!!! They don't know what's going on these lot!!!”

Helpful Report

Posted 9 years ago

“Wish I had read the reviews here before ordering from this very unprofessional company. From the moment I opened an account and my address was registered wrong it should've sent alarm bells as to how incompetent this company is. Five weeks after ordering furniture it still hadn't arrived even after paying two lots of express delivery charges for it to be delivered within two days of my original order. Numerous phone calls to Very to verify the address and delivery company attempted delivery four times, each time to wrong address with no contact from driver to correct it. Each attempted delivery schedule meant a wasted day waiting. I finally made a complaint only to be promised again that someone would get back to me and I'm still waiting. I have received full refunds but with no apology or follow up contact from the customer excellence team. There is certainly no excellence in their customer service!! BTW I managed to get newly ordered furniture correctly delivered by Argos within two days!”

Helpful Report

Posted 9 years ago

“Hi, I ordered a lovely navy stripe swimming costume. Today the parcel arrived. I was so excited as I wanted to go swimming as I haven't been for years. I opened the parcel only to find that it was not the swimming costume I had ordered but a black river island bag?? I am returning the item but was told I would have to wait 14 days to be refunded?? This is a long time! and that I would need to then reorder the item that I should have received in the 1st place. I am very disappointed as this is my very first time ordering from very.co.uk and it was unsuccessful and very annoying which is a shame as they do sell beautiful things. Better off shopping elsewhere after this very bad experience :(”

Helpful Report

Posted 9 years ago

“I order a bed for my daughter from VERY website, was advised that it will take up to 4 weeks delivery which was fine, gave us enough time to redecorate. I received email to tell me that bed will be delivered on the 17/04/2015, so we sold my daughters old bed which was collected on 16/04/2015. I then took the day of work on the 17th for delivery, I waited and waited and waited until 7pm there was no sign of it, I called VERY to be told "oh there is a delay with the bed by another 8 WORKING DAYS, you should of got an email telling you of this"....I was not a happy bunny, I told them that I wanted someone higher to call me ASAP as this was unacceptable. I then received a call on Monday to which everytime I answered they put the phone down on me without even a hello, after the third failed call I called them, very angry, the lady I got guarnteed me that she will get the bed delivered to me on Wed 22nd, I also received text from courier service to say my item will be delivered between 9.15-1.15pm, again I took day off and I waited and waited for NOTHING. I called VERY to be told it was with delivery company, I then called delivery company to be told that it wasnt being delivered as they had not received all the parts, I then called VERY again to be told there was nothing they can do that It may be delivered Thursday or Friday, I was not allowed to cancel order and they offered me £20 for loss of earnings......what a joke. oh and did I mention in the meantime my six year old daughter is lying on a mattress on a floor!!!! I would advise anyone to never ever use VERY, they dont care about customer service, they happily take your money but offer nothing in return.”

Helpful Report

Posted 9 years ago

“You hear horror stories about ordering bridesmaid dresses online to cut down your costs for the big day, as the dresses are usually made in China. However, Very is a reputable site in the UK so seemed more trustworthy. 5 bridesmaid dresses came back a foot too long, bust to big, straps in the wrong place and shoddy sewing in general. The size chart on the website is completely inaccurate and whoever made the dresses seems to have ignored it anyway. It has cost us just as much money to get the dresses altered and amended with a seamstress as it did to buy the dresses in the first place. Very customer service is absolutely horrendous! Buy your bridesmaid dresses from a shop (where you can try it on) or pay the extra and get them professionally made. The unnecessary stress this has caused is not worth the cheap price tag at Very.co.uk. Demanding a refund!!!!”

Helpful Report

Posted 9 years ago

“Paid for my order of £175 in full via paypall, waited over 2 months, the item is out of stock. I've then cancelled my order and no money were refunded by very.co.uk! They said that they have never received my money, luckily there is paypall and I will get my money back. Customer support is outsourced and it's almost impossible to understand what they say! Overal don't buy of very.co.uk! Or buy and suffer...”

Helpful Report

Posted 9 years ago

“Very damage goods through delivery and don't give you your money back don't buy from them they rob you look how many people gave them a 1 star shame on you very”

Helpful Report

Posted 9 years ago

“KEEP AWAY FROM THIS WEBSITE THEY MAKE YOU PAY FOR ITEMS YOU RETURNED AND PLUS PUT IN IN ARREAS... THEY ARE RIPPERS!!!!!!!!!!!!!!!!!!!!!!! STAY AWAY CUSTOMERS”

Helpful Report

Posted 9 years ago

“I HAD TO PAY FOR AN ITEM I RETURNED AGES AGO VIA POST OFFICE PLEASE DONOT OTHER FROM THIS COMPANY OR YOU WILL BE CHARGED FOR SOMETHING YOU RETURNED. DONT ACT LIKE I DID I TOTALLY IGNORED THOSE NEGATIVE CUSTOMERS REVIEWS AND NOW AM TRAPPED. I HONESTLY THINK THEY ARE SCAMS POOR SERVICE!!!!!”

Helpful Report

Posted 9 years ago

“Well, what can I say, useless piece of sh*** website overall. I bought nike lunarglide 6 on this website for £51 pounds, everything went through as normal, but then I got a message next morning that this item is no longer available and when it comes to stock they will automatically send me it. Then I chatted to couple people from the company on which they apologised and said the money will probably be refunded to my account, however as far as I know the pair of shoes that I ordered is still on the website and it says is in stock, this time is £67 pounds. Like what the hell 'VERY', thanks for wasting my time. Wouldn't recommend this poorly organised company to anyone. Giving loads of different information, that makes no sense. SSSSSSSSSSSSShi***********”

Helpful Report

Posted 9 years ago

“We purchased a fridge freezer through Very last year on a 0% buy now pay in a year scheme. It was just over £200. We were led to believe that on month 11 of the scheme we would receive a reminder that the balance would be due to avoid going onto a repayment scheme instead. We received no reminder at all and in fact remembered ourselves but were just ONE DAY late with the balance payment. As a result Very added an extra £100 to the bill...! Customer service were useless and not interested at all and so we have paid the balance and will NEVER use them again. Please beware that you will not receive a notification and that instead this company actually intend to allow a default so they can make money on roughly 40% APR by not reminding anyone of their upcoming due date. No better than loan sharks....”

Helpful Report

Posted 9 years ago

“The worst customer service I have ever had the misfortune of having to deal with. I have been lied to on numerous ocassions and still waiting for a refund. VERY poor customer service..”

Helpful Report

Posted 9 years ago

“My horrible experience ordered a smartphone was given the delivery date 1st April. Took a day of work waited to 9Pm no one came to deliver at all. Next day item arrived early in the morning the phone came with a couple defects phoned up to very 5-6 times asking for a replacement unit each customer service staff on the phone was rude told me to deal with the phone manufacturer for a replacement. Going direct to my bank to request a full refund not going to waste any more my time dealing with bunch of cowboys.”

Helpful Report

Posted 9 years ago

“Disgusted. I ordered 7 items, all for deliver on the same day. The website claimed that they could be delivered on Apr 1st. However a week later I got a call requesting me to book a delivery slot for 1 of the items. Then another call for another item... I confirmed slots for all 7 items, all at the same time on the same day. Then for each day for a whole week prior to the deliver I got text messages for my items saying that they were ready to have a delivery slot booked but no slot had yet been booked. EVERY DAY for 5 days I called them to confirm and every single time a different person told me that the system was incorrect in sending out the text messages because all 7 of my orders were definately booked for Apr 1st and had timeslots confirmed so they would definately arrive on that day.... Then on Mar 31st, the day before I was expecting delivery I called them again, just to be sure... and was told that only one item had a delivery slot booked and it would arrive on the 1st but the others were not available for delivery for at least another 2 weeks. So we're sleeping on the floor for 2 weeks.”

Helpful Report

Posted 9 years ago

“Worst customer services I have ever known, they are not interested when you phone up about queries, service in fact everything. As for the next day delivery thats a joke, £3.95 and they never deliver, but thats down to the cowboy couriers Yodel that they use. If you see something you fancy buying from Very, think again and try and purchase from some where else.”

Helpful Report

Posted 9 years ago

“Do not buy from this company, very rude customer service, terrible delivery. when you contact them they are just not interested. We phoned to cancel our order as we waited so long for it to arrive (never did arrive) and they said we can't cancel and they charged us for it!! disgusting company. Avoid at all costs.”

Helpful Report

Posted 9 years ago

“Ordered something for next day delivery, got charged but item never arrived. Three weeks later still chasing my refund and customer services don't want to know. Worst big online shopping firm I have dealt with. If a high Street shop did this you it would close down.”

Helpful Report

Posted 9 years ago

Very is rated 1.7 based on 1,686 reviews