Very Reviews

Name: Very
Rating: 1.72

1.7 Rating 1,680 Reviews

18 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain’s best known fashion retailers. Very is an online department store that stocks over 50,000 products from the new catwalk trends through to the most iconic new tech on the market plus some of the biggest brands on the planet and unique collections from celebs like Fearne Cotton and Holly Willoughby too.
We understand our customers have busy lives, so we make sure we can help in every way, from flexible payments to bespoke delivery times - we can even help insure their pets!

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Very 3 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service very unhelpful and rude. Hope you do not have contant them in future!”

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Posted 6 years ago

“Easy site to navigate and smooth purchase. Items arrived quickly, with good communication regarding delivery window. Would recommend and use again.”

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Posted 6 years ago

“Very are the most horrendous company I have ever ordered from they sent me a code for £80 and bnpl for the new iphone 8 which the code never got added... I have rang numerous times in the year to get this sorted but it has never been resolved but I kept getting cut off by the advisors is South Africa very are the most horrible company I have ever dealt and will never be ordering from there again they are horrible horrible horrible..”

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Posted 6 years ago

“shocking tried to cancel an order after 30 seconds after placing it was told I couldnt... awful customer service awful website, awful. Avoid Avoid Avoid”

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Posted 6 years ago

“Quick delivery fab items”

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Posted 6 years ago

“Absolutely shocking service from very's warranty & insurance repair or replace service provided by a company I think is called 0800repair with the proverbial icing on the cake courtesy of DPD UK although they only delivered a poorly wrapped parcel, so they aren't really at fault. It took nearly 3 weeks for them to collect my faulty tv because they gave DPD my neighbours address so were knocking on the wrong door. My housemates days were wasted whilst she did me a favour and waited in for the collection several times whilst I was on holiday. Then once the Tv was collected they had it for nearly 3 weeks. Despite multiple calls and messages no one got back to me with whether they were fixing or replacing my TV, let alone if they had even received it from DPD! Then this morning it shows up on my doorstep, in a flimsy cardboard box loosely wrapped in bubble wrap with no fragile stickers on it. Guess what...It was even more broken than when I sent it off for repair! Completely smashed! The original fault was just the screen going black! No fragile tape or any notification for DPD that the box contained a TV! To top it off it took nearly 45 minutes on the phone today being passed from pillar to post & consecutively being cut off before I eventually got assurances they would be looking into replacing my TV. Literally shaking with anger after this amount of idiocy!”

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Posted 6 years ago

“While i've always reveived goods on time and made payments on time i was always aware that they were much higher than my other catalogue and even much higher than my credit card! Additionally i find that they request payments more often so where it is a 4week month you have to make 2 payments from one wage. Im lucky as i'm in a position to pay it off at the end of the month at which point i will close the account down. The interest on my other is significantly lower so am happy to keep that one open. I like the clothes in very but at such a high cost for the items then such a ridiculous cost for interest i hope that they go out of business or change their thinking very soon.”

Helpful Report

Posted 6 years ago

“NEVER RECEIVED IT. I ordered this MacBook on the 4th of September, I was promised delivery for 6th. I waited in all day and received nothing. Was then promised for the 7th. Yet again no delivery. Contacted very again was promised for the 8th. Yet again nothing. Contacted them on the 8th and was told that Royal Mail is closed and they couldn’t give me any answers. Called agin on the 10th and I was told that the delay was due to Royal Mail being unaware of where the parcel was to be delivered to and didn’t know which address. Which is absolutely ridiculous as I had clearly selected the post office option which was on the very website at checkout. Delivery address is clearly stated on the order. I was promised it’s now amended and will revive it within 24hours. I’ve made multiple trips to post office and they have nothing there for me Contacted very one final time and I’m being told now that they don’t know where the parcel is and that they’ve refunded me the money. A week long of waiting, unable to attend a course I had paid for, hours wasted contacting very, multiple phone calls, being told a different thing every time, absolutely disgusted. It’s caused me a great deal of stress. I have never experienced anything like this in my life, parcels going missing is one thing but the way the employees have been dealing with the whole situation is absolutely atrocious.”

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Posted 6 years ago

“Sack Arrow Xl. Unreliable company. 2 orders and 3 cancellations at the last minute after being given tracking. Contacted very and nothing they can do!”

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Posted 6 years ago

“My card was charged for an order “that did not go through”, it has been a week now and still not resolved :(”

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Posted 6 years ago

“aweful they dont care about tou they just want your money”

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Posted 6 years ago

“Failed to deliver the item twice On the app tracking it said my item had been delivered and signed for. This wasn't the case and after investigation this was done in error. The unit wouldn't be delivered until the end of Sept - 3 months after the order was placed. Ridiculous and order cancelled. Will wait to see how long it takes for my refund to be processed.”

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Posted 6 years ago

“Goods are great. Order today, received it the next day. Great service. Easy payments on larger orders, fantastic.”

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Posted 6 years ago

“because is cheaper than other online sites and it comes home sooner.”

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Posted 6 years ago

“Only had a couple of problems previously but this last order was a farce. First item was damaged, took forever to get through to return it as it wouldn't let me do it on the website. Reordered and it never made it to the courier (tracking was available). Took a week of phoning and speaking to different people before they finally acknowledged that it was lost.”

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Posted 6 years ago

“I have never in all my life dealt with customer service this shockingly bad before. I bought a LG OLED TV from them, very expensive, so when the tv had a fault I requested a repair or replacement. Instead they tried to get out of honouring the 12 month warrenty. They keep hanging up on me, refusing to put me through to their manager. Sometimes when I phoned back and got another agent on the phone and asked for their manager they said "OK" put me on hold, and hung up on me. I was hung up on 5 times, no exaggeration. Other times I was promised a call back but they never did. Every time I phoned back I had to re explain everything. DO NOT USE THIS COMPANY FOR ANYTHING”

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Posted 6 years ago

“Love the buy now pay later offer. And take 3 easy payments. Helps spread the cost of those big items”

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Posted 6 years ago

“Unimpressed! I ordered a Silent Night mattress topper from this retailer. The topper had a very strong 'chemical like' odour, and a yellow stain on one side. It appeared 'grubby'. I ordered a replacement and returned the first one as faulty. However, the replacement, Hotel Collection, 4 cm plush mattress topper was even worse. It arrived in a transparent case, which, fortunately I did not unzip. The item was infested with bed bugs. I am absolutely horrified that this could happen. Apparently the item was 'probably' returned by a previous customer, and not checked thoroughly by the supplier! My home could quite easily have been infested with these disgusting bugs, and I will never shop with Very again. The topper has been removed from the Shop Direct websites now, along with my review for that item. Please be extremely wary of purchasing these items from this seller! Disgusting. Very's customer service response was pretty appalling too.”

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Posted 6 years ago

“Fast efficient service”

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Posted 6 years ago

“Received an order that had clearly been worn, was worried I'd not be refunded but it was applied to my account”

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Posted 6 years ago

Very is rated 1.7 based on 1,680 reviews