Very Reviews

Name: Very
Rating: 1.72

1.7 Rating 1,686 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain’s best known fashion retailers. Very is an online department store that stocks over 50,000 products from the new catwalk trends through to the most iconic new tech on the market plus some of the biggest brands on the planet and unique collections from celebs like Fearne Cotton and Holly Willoughby too.
We understand our customers have busy lives, so we make sure we can help in every way, from flexible payments to bespoke delivery times - we can even help insure their pets!

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been a customer with Very for a few years now. I have always paid on time. However I was absolutely astonished and upset that my latest statement, despite my paying well before the due date/cut off date for my BNPL (buy now pay later) items, I have been charged £42.interest. The previous statement clearly shows the payments made against the particular BNPL AND ALSO STATES BECAUSE I HAD PAID FOR EACH ITEM...ZERO INTEREST WOULD BE CHARGED!!! Yet Very have charged me interest and to top that, they have charged me a late payment fee of £12 yet I have paid!! Last night (2/11/16) I tried three times to rectify this matter with the most ignorant and rude customer service representative I have EVER had the misfortune of speaking to and they were in SA.. They thought is was a joke to leave me holding on the telephone whilst they supposedly credited this money back to my account. They were laughing amongst themselves then cut me off after 12 minutes, 14 minutes and then 20 minutes. Three phone calls and three times they cut me off. I have also sent three emails, still no reply. I haven't had my money refunded. No surprise there hey?? It's absolutely appalling that these thieving scum are blatantly getting away with this disgusting behaviour!! There appear to be hundreds of people experiencing the same or very similar problems. Something must be done about this but how?”

Helpful Report

Posted 8 years ago

“I wish I had read all the reviews for Very, I would never have opened an account with them, I thought they would be a reputable company! I ordered a pair of Ugg sandles for the summer I thought because I'd paid at lot for them they would last, the first time I wore them all the side studs came out the came away and I had a painful fall. The shoes had to be sent back, I phoned customer services who I explained I had no returns label the woman on the end of the phone said send them back get a proof of postage and they would refund me for postage, well my parcel went missing so after about 20 emails they asked me to write to The Department of excellence so I did but I sent it signed for post because I don't trust them, I couldn't believe that after not hearing from them I emailed them and there reply ?....the department of excellence has not received my letter! ...... Seems very dodgy to me”

Helpful Report

Posted 8 years ago

“Disgusting customer service, keep being, fobbed off, lied to and cut off as they don't know how to answer my query!!!! They don't bother to put notes on the accounts so you have to start the conversation from scratch - and they owe me a £25 pound credit but it's probably cost me more than that in phone calls!!! Don't order from them!!”

Helpful Report

Posted 8 years ago

“I have ordered a few times from Very and every time I have been impressed. It was easy to order and pay for my items. The delivery was excellent every time. Delivered on or before the expected delivery date, emails were sent to keep me updated, the delivery guys followed the comments on the order of leaving my parcels in the back garden and even put them in a place where they were kept dry as well as hidden from view. Actual product has also always been above my expectations. Would definitely recommend.”

Helpful Report

Posted 8 years ago

“Awful delivery experience and customer service was a nightmare to deal with when chasing the delivery”

Helpful Report

Posted 8 years ago

“Attempted to place a £300.00 order today and was cut off when asking for BNPL, 2nd time could hear people talking then cut off, 3rd time could hear a woman say I"ve got a call" then cut me off but she actually swore in that sentence. 4th time I asked for a manager, 5th advisor called me arrogant, refused to give me her name, said she would not help me and kept threatening to cut me off if I did not be quiet and listen to her, asking me 4 times for my details and then asked me to spell each individual letter of my name and address. Repeatedly saying "wow, I'll cut you off" . Eventually spoke to a TM who took 30 mins to place a 3 item order. On the phone a total of 1 hour 8 mins for a 3 item order at premium rate. The call centre was in South Africa. THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED.”

Helpful Report

Posted 8 years ago

“Purchased item from Very.Thats enough said,still awaiting delivery.Almost a week and still no item.Not Very good.”

Helpful Report

Posted 8 years ago

“Firstly they withdrew home collections this year but didn't notify customers at all. Now, they have changed the process for paying off BNPL items and, even though you have paid the item off in plenty of time, they claim that you didn't "apply" it to BNPL so they charge you shedloads of interest. I have complained and asked that they wipe the interest as they had the full amount 6 weeks in advance. We'll see what happens next.........”

Helpful Report

Posted 8 years ago

“Bought on buy now pay later. Never had a statement either through mail or online. Charged nearly 90% interest for 3 days late payment, and I dispute 2 of those days. Absolute con. they don't want you to remember to pay so they can screw you for as much as can. NEVER BUY FROM VERY - you will regret it!....be warned.”

Helpful Report

Posted 8 years ago

“Placed a order, and paid outright at same time. Returned two items and ordered two replacements of different size. Simple yes! Nooooo..... I didn't receive a credit back to delta so wrongly it seems assumed like for like replacement.... long story short and after many, many phone calls and chats with advisors (one which cost me £25.00) I now have a £12.00 late payment fee and a note on my credit account...How.....??? I originally order 3pr shoes and socks...pay for them...after hassle still only have 3 pr of shoes and socks how can I have a late payment showing?? AFter at least 30 yrs with this company I am finishing with them and how's this I'm a good payer I have a very very high credit allowance with them. There was no understanding at all in accounts. .." the statement showed £6.65 minimum payment overdue"...where's the customer service.... I'm very angry...cost me £12.00 but has cost very a lot more in lost orders!!! I'll never shop with very again. I still can't accept a fine of 12.00. Quid on a order that was originally paid for upfront.”

Helpful Report

Posted 8 years ago

“Very poor service”

Helpful Report

Posted 8 years ago

“Very poor customer services, nobody notepad the account. I have been charged twice for my order and sent me order twice and nobody help to arrange collection or refund. Very poor service, be aware do not order from them.”

Helpful Report

Posted 8 years ago

“Customers service is disgusting”

Helpful Report

Posted 8 years ago

“I ordered 2 PS4s with their price-matched promotion. They confirmed the order, took the payment but then cancelled the order. Like this you can price match everyone and anything and then cancel the price matched orders. They said it was out of stock but then put the new version up the same day!!! When told about this, they acted like they were completely different products. Absolute time wasters, avoid like the plague.”

Helpful Report

Posted 8 years ago

“Daughter bought white double bed when moving into house share. Over £400 with assembly. Assembly couldn't do for nearly 2 weeks and then rang with cancellation next day. Assembler rang to say he was going to be an hour early ! Stress cos nobody there to meet him he rearranged. But when did try to assemble 3 things wrong with bed obviously 0 quality checks 1. Headboard scratched 2. 1 slat badly cracked 3. Part of bed frame wrong part. Bed could not be made up and had to be returned Had to sleep mattress on floor ! Very poor won't use or recommend very again Very rubbish and I reccomended them cos of assembly service but no quality checks to furniture item disgusting !!!!”

Helpful Report

Posted 8 years ago

“Got a code to have £20 off first credit order of over £40, ordered dress online wouldn't take the code so emailed customer services to be told once I've received the item and I want to keep it my account will be adjusted , first statement no £20 off so sent another email to be told sorry will send request again will show up on your next statement. Next statement came still no £20 off emailed again to be told sorry don't know what's happened will request again same thing happen on the next statement. so I called customer service to be told nothing is coming up on your account about the £20 off we need the code again i told them I would call back as it has been 4 months now so need to find code again. I phoned back 10mins later spoke to someone else to be told it has been rejected as it isn't your first order I told them it was my first order but the online ordering wouldn't take the code, she went off spoke to someone then said can I have your phone number as someone from accounts will call you back 1 week later still nothing. It is false advertising you never get the same answer and can now no longer email has its been down for over a week. Will never order from them again”

Helpful Report

Posted 8 years ago

“I orders a pushchair for my daughter I didn't receive the pushchair so I rang customer services who said that by looks of things I will not receive my order there fore she was going to cancel it and refund me the money , I wanted 5 days for my money even though she told me it would only take 2 days, I rang twice on the 5 th day and was told it would take 7 days to refund me which I wasn't happy about so the manager was meant to ring me back which he didn't so I rang them back and the woman told me she couldn't tell me a date when I will be refunded which I wasn't happy about I explained my 7 month old baby was without a pushchair and I didn't have a spare 309 pound to buy one from somewhere else and she put the phone down on me !”

Helpful Report

Posted 8 years ago

“Ordered a fridge freezer, it came on Thursday when We unpacked we found that the inside of the fridge was damaged, rang customer service, they offered to collect the old fridge freezer and deliever a new one on Tuesday, I explained I had no fridge freezer and that would leave me 4 days with no fridge with two children under 5 in the property very didn't care 3 different people I spoke to and not one of them was willing to help, there customer service was disgusting & when I've paid my account off I will never be using them again, I ordered my fridge freeze from another company which will deliever it on Saturday.”

Helpful Report

Posted 8 years ago

“Made an order and it advised me that Very were "awaiting stock" depite the email telling me both that the order had been placed and that they were also unable to fulfill it. Called up to clarify whether I was getting the item or not seeing as the money had left my account only to be rudely told by the customer service that I should have used my common sense and go buy it elsewhere.”

Helpful Report

Posted 8 years ago

“Where do I start......Worst company I have ever had dealings with! Customer service appaling and non existent! Do not log calls! Do not accept responsibility for faulty goods and pass the buck on to suppliers! Do not follow consumer rights act 2015 nor their own returns policy! Complaints department just as unhelpful and again passing Buck back to suppliers! Never use this company don't deserve your money! Will never shop with very again and will warn others! Something needs to be done about this dire company only have to see the thousands of poor reviews it receives!”

Helpful Report

Posted 8 years ago

Very is rated 1.7 based on 1,686 reviews