Very Reviews

Name: Very
Rating: 1.72

1.7 Rating 1,685 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain’s best known fashion retailers. Very is an online department store that stocks over 50,000 products from the new catwalk trends through to the most iconic new tech on the market plus some of the biggest brands on the planet and unique collections from celebs like Fearne Cotton and Holly Willoughby too.
We understand our customers have busy lives, so we make sure we can help in every way, from flexible payments to bespoke delivery times - we can even help insure their pets!

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unimpressed! I ordered a Silent Night mattress topper from this retailer. The topper had a very strong 'chemical like' odour, and a yellow stain on one side. It appeared 'grubby'. I ordered a replacement and returned the first one as faulty. However, the replacement, Hotel Collection, 4 cm plush mattress topper was even worse. It arrived in a transparent case, which, fortunately I did not unzip. The item was infested with bed bugs. I am absolutely horrified that this could happen. Apparently the item was 'probably' returned by a previous customer, and not checked thoroughly by the supplier! My home could quite easily have been infested with these disgusting bugs, and I will never shop with Very again. The topper has been removed from the Shop Direct websites now, along with my review for that item. Please be extremely wary of purchasing these items from this seller! Disgusting. Very's customer service response was pretty appalling too.”

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Posted 6 years ago

“Fast efficient service”

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Posted 6 years ago

“Received an order that had clearly been worn, was worried I'd not be refunded but it was applied to my account”

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Posted 6 years ago

“Absolutely horrific customer service from a number of staff who could not deal with what I would class an incredibly easy request. Lied to numerous times and hung up on twice whilst ‘put on hold to review your query’ FYI I wasn’t rude once whilst discussing with them. Just horrendous.”

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Posted 6 years ago

“Very have a huge selection of pay monthly goods and my account and order were easy to set up and place. Would definitely recommend.”

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Posted 6 years ago

“Can you give minus stars? Very Bad Absolutely useless, never ever try to buy anything from Very, the worst online shopping experience I have ever encountered. I was attracted to the buy now pay in three instalments with no interest offer - do not get suckered like me it is really not worth it. The staff have mostly not been rude (with the exception of one who laughed when I told him a 'seven working day' refund system is ridiculous what decade are we in?). They people I have spoken to (and this is now a lot of different people) have mostly been indifferent verging on dismissive. Despite giving the correct address - (visible on account) they put the wrong one on the package! One that apparently doesn't even exist as Royal Mail did not even leave the depot before returning to sender. I was told I could have a refund and that it had been processed, two days later i was emailed and told I could not have a refund (despite never receiving any products) Website is a disaster not user friendly or intuitive. Although they are fully aware of all the information e.g that I have never had anything delivered (it was their webpage that told me my item wasn't coming) my account still showed me owing them a substantial amount of money. Currently still waiting to get my money back but at this stage there is nothing they could possibly do to change my opinion that the company is a woefully outdated dinosaur that needs to rapidly catch up to the 21st century or go by the wayside.”

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Posted 6 years ago

“Purchase a duvet and pillow excellent quality and excellent price”

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Posted 6 years ago

“Always swift service. Great choice.”

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Posted 6 years ago

“Customer service is non existent with very! No help in resolving issue, don’t listen to you properly, and no one takes ownership or responsibility passing you from one to the next! Having already spent hours on phone calls to the courier and very, 2 days waiting for a parcel that didn’t arrive, a 45 minute round trip to the courier depot to try and speak to someone who could help, iv been passed from live chat, to account queries and now told to write in about my complaint! More time lost!”

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Posted 6 years ago

“Found a deal where they where offering 10% of electricals. Placed an order for it only to be declined because I failed a security question. What's more they told me I would not be able to purchase anything through Very.co.uk No idea what the security question was and obviously they weren't at liberty to confirm what it was. Then spent 15 minutes on the phone being passed from customer service to customer retentions to get account closed. Each adviser I spoke to in this process trying to get me to stay!! Very (no pun intended) odd and frustrating process. Ended up buying off Amazon...”

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Posted 6 years ago

“Appalling company. Had to deal with them multiple times over many hours to try and sort out a furniture delivery. They had no idea what they were doing and when they did tell me they were assigning someone to manage the issues, they were not contactable and did not call me back. I wrote a complaint to their UK complaints department, but have never heard anything back. When I made a final payment, they lost this as well, because of poor information about how the payment should be made. Worst customer service I have ever encountered. DO NOT USE!”

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Posted 6 years ago

“Absolutely shocking how it's still running is beyond me........”

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Posted 6 years ago

“I called six times. Unwilling to service any phone calls. I only wanted to make a query about a product which is currently out of stock. Unwilling to allow ne to make a complaint. Proven to have no customer service whatsoever. Shocking!”

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Posted 6 years ago

“I had never heard until now about a credit shopping company to increase the credit limit today,then after just two days to decrease the credit limit with less credit before was increased.ALIENS!!”

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Posted 6 years ago

“1 star as cant leave 0. Lies about delivery, waited in promised the next day and it didn’t turn up. Then told I needed to wait another 24 hours for a delivery date! Joke!”

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Posted 6 years ago

“Absolutely shocked and disgusted at the service from veey today. Ordered a washing machine to be delivered to my sisters address. Paid for removal of old machine and connection of new. She asked them to disconnect old one and they refused as they "dinnae dae that". She explained she had a broken arm and they refused. She is 60 YEARS OLD . To add insult to injury they left so much water on her kitchen floor she had to try abd mop it up with her left arm. Unbelievable. I will NEVER order from Very again. Absolutely disgraceful service”

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Posted 6 years ago

“Customer service hang up on you.Absolute useless at there job”

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Posted 6 years ago

“The worst company I have ever ordered from by a mile, and I don't seem to be alone. "Customer Service" is laughable, refunds are near impossible to process - and will involve you chasing in excess of 30 times, just to be laughed at by call centre staff who are based god knows where. It is physically impossible to speak to a manager; perhaps they don't employ any? Avoid at all costs!”

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Posted 6 years ago

“Good prices with excellent discounts and free next day Click and Collect on many items.”

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Posted 6 years ago

“I do absolutely love very. The only thing I hate is that I have to ring up to deal with any inquiries. They don't make it easy. Where some companies you can email etc. This isn't the case with very. However I love the clothing selection and they always have some really decent sales. So you can always pick up some great gems. And if you don't like what you bought. It is so simple to send back. Just have to pop into your local click and collect and the that's it. Simple.”

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Posted 6 years ago

Very is rated 1.7 based on 1,685 reviews