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Very Reviews

1.7 Rating 1,667 Reviews
18 %
of reviewers recommend Very
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About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain’s best known fashion retailers. Very is an online department store that stocks over 50,000 products from the new catwalk trends through to the most iconic new tech on the market plus some of the biggest brands on the planet and unique collections from celebs like Fearne Cotton and Holly Willoughby too.
We understand our customers have busy lives, so we make sure we can help in every way, from flexible payments to bespoke delivery times - we can even help insure their pets!

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

How long does Very take to deliver?
(6 days ago)
Very normally delivers within 5 Days.
(6 days ago)
F

Delivery - Slow

34.38%
Industry Average
So annoyed with Poor customer service from Very item ordered with next day deliVery, deliVery not received and what a hassle to get redress, ha ha they offered to refund my deliVery, and I should think so!!!! Last order with Very as there has been multiple issues with there deliVery courier.
- Cheryl houston
If I could rate 0 stars I would … Ordered a bunk bed … NEVER EVER AGAIN would I use Very … awful from start to finish bed arrived they had sent me two boxes of the bed so received half the bed and two boxes of random wardrobe pieces with clear labelling stating it was a wardrobe…so I rang them customer services was awful they said they couldn’t just send the missing boxes out and collect the wardrobe I would have to send all 4 packages back to them be issued a refund in 14 days and have to re order all over again and then wait days for it to be re delivered ! 😡 They were no help on the phone and to be honest had a Very bad attitude from start to finish. Not only that I paid for the bed in full of my debit card and at first they declined my order before calling me to say actually they would fulfill the order. I rang them again and I re ordered the same bed again the lady I spoke to was completely different she was great and Very apologetic but was told they would upgrade to next day deliVery for free low and behold the day of deliVery I get a text to state it can’t be delivered as not all the pieces were at the depot … iv now cancelled all the orders …so iv now bought 2 beds and have nothing to show for it !! Im currently awaiting over £650 in refunds and this takes up to 14 days !!! Im lost for words at how this company operates and how it’s run avoid at all costs !
- Ange
I bought an x box controller from Very Ireland as a Christmas present for my son and it was faulty. I returned it via courier on 2nd Janat this is the only method to do returns. Multiple emails and 3 phone calls to Very later and allegedly my refund will be processed within 72 hours minus a deliVery fee that'll then be refunded. You couldn't make it up! I've had so much hassle with Very over this item. I would never order from them again and would strongly encourage others not to either.
- Anonymous