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Vetopia Reviews

4.7 Rating 2,475 Reviews
95 %
of reviewers recommend Vetopia
Company Reviews Product Reviews
3,234
 Metrics
4.7
Based on 2,475 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Vetopia Reviews
Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
Kara Yu
Verified Buyer
“I knew the delivery date for this purchase by sending to your enquiry email as I can’t receive the delivery note after two days I purchased. And finally I received the delivery note by email at the night of the delivery day which I already received the stuff. Form 5 times purchases, I nearly need to send 4 times of email for asking the delivery date instead of receiving the delivery note email, and this problem I had reflected for many times.”
Helpful Report
(ENGLISH) - Posted 1 year ago
Candy Chan
Verified Buyer
“送貨太慢！請快改善到前後兩天刻貨就理想”
Helpful Report
(CHINESE) - Posted 1 year ago
Sophie Mak
Verified Buyer
“The delivery timeline is not well indicated. Instead of the two days lead time due to bank holidays, has been extended to 6 days. Without the availability to change the delivery address The contact email will reply but not flexible to provide any solution for the customer.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Anonymous
Verified Buyer
“Nice product and good service”
Helpful Report
(ENGLISH) - Posted 2 years ago
SHA SHA YAU
Verified Buyer
“網上所有聯絡方法都slow response 基本上等半日先至有少少回覆 並且冇道歉 所謂熱線電話長期飛去留言信箱 並且留言信箱係爆滿嘅”
Helpful Report
(ENGLISH) - Posted 2 years ago
Rosanna Liu
Verified Buyer
“good : fast delivery time should be improve : 1. whatsapp reply too long (around 2-3 days). 2. no sample should be give when purchase more than $600-1500 in past year, CS reply not enough samples , especially in Christmas, New years , Pet Show promotion period. etc Suggest resume vets points redeem to purchase coupon.”
Helpful Report
(ENGLISH) - Posted 2 years ago
T N
Verified Buyer
“I was disappointed with my last recurring order. One of the products was backlogged, I understand that you called and asked to delay the shipping of the order, but the explaining was off and doesn’t make sense.. I was asked to wait for the product to arrive,, which I would to save shipping cost for you, but asking me to wait for one month!? My next recurring order would have applied by then. Common sense please.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Colin Lang
Verified Buyer
“Good product, dispatch quickly. Poor delivery service, delivery guy just left the box in front of my building, sent me a WhatsApp photo and left.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Eileen Chou
Verified Buyer
“My previous experience was good but recently purchased items took longer to arrive and kept giving false information regarding delivery date and time.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Anonymous
Verified Buyer
“Mostly good service, but when I inquired to return an item, NO response.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Greco Leung
Verified Buyer
“Inflexibility order system”
Helpful Report
(ENGLISH) - Posted 2 years ago
Edwin Chan
Verified Buyer
“On your web page, it says "Get 10-30% Off On Your FIRST Order And 3% Off On All Subsequent Orders." I have been placing orders to your store but I don't seem to have received the stated benefit for any of the subsequent orders. Have I misunderstood something?”
Helpful Report
(ENGLISH) - Posted 2 years ago
Anonymous
Verified Buyer
“Should make sure to check expiry dates before selling to customers - I've had to return both products but the customer service was good and helpful.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Anonymous
Verified Buyer
“Fast and nice”
Helpful Report
(ENGLISH) - Posted 2 years ago
Anonymous
Verified Buyer
“Would appreciate to reply my message before arranging delivery”
Helpful Report
(ENGLISH) - Posted 2 years ago
Terri Lee
Verified Buyer
“Cat food always short of stock. Most recent delivery was not informed”
Helpful Report
(ENGLISH) - Posted 2 years ago
Karen Tam
Verified Buyer
“expensive goods”
Helpful Report
(ENGLISH) - Posted 2 years ago
Christine Houston
Verified Buyer
“Sorry, WAY too much back and forth via WhatsApp - really annoying. And I've had to deal with refunds and then new charges. I'd be happy to apply anything owed to me by Vetopia to my next order rather than your current process. Love the products and the intentions of the staff but the WhatsApping is driving me mad.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Jilia Lo
Verified Buyer
“Our prices are little bit high if compare to other vet”
Helpful Report
(ENGLISH) - Posted 2 years ago
CATHERINE CHIU
Verified Buyer
“I hv stated clearly on the order form about the delivery date cos I had not returned hk before that date. However, the delivery was arranged before the date. Fortunately, i could be accessed by my mobile phone and the delivery was cancelled eventually. I would suggest you to pay more attention to customer request to prevent recurrence of similar cases. In addition, I noticed your new promotion (less 12%）was launched a few hours of my order placed. I had a bit sad.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Vetopia is rated 4.7 based on 2,475 reviews
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