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Vetopia Reviews

4.7 Rating 2,384 Reviews
95 %
of reviewers recommend Vetopia
Company Reviews Product Reviews
3,170
 Metrics
4.7
Based on 2,384 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Vetopia Reviews
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Ng Ho Yin
Verified Buyer
“網頁系統指示清晰，客人可以很簡單找到自己想要的貨品！！👍👍 貼心服務送貨到家，我不用搬到身水身汗”
Helpful Report
(ENGLISH) - Posted 2 years ago
Noelle Liew
Verified Buyer
“Was very disappointed with the experience this time. I ordered NexGard Spectra on 6 Oct. Since Vetopia claims the delivery will usually just take 1 to 2 business day, I found it unusual when it was already 10 Oct and there was still no update on my order status. So I contacted the Vetopia via email and whatsapp, and was shocked to learn that the order was still pending because the item was a prescription item, there were steps to complete before they can deliver the order. 1) Apparently, no staff is going to take the initiative to approach me to move forward the order. I paid for it and I expect it to be delivered on time. The most important point is, I was not being alerted there is actually still steps to take. If I simply wait there without doing anything, looks like the paid order can pend there forever. 2) I was actually your client in TKO Creature Vet. When I ordered this item, I ticked this option during the checkout process. So after all, I still can't understand why my order is not being processed on time, you could simply look at the medical record without the need for me to chase after you. And if the backend staff bothered to look at the order seriously, I believe I would have my order delivered on time. The first time I bought Stella & Chewy's at Vetopia was extremely pleasant, the order was being delivered the second day. But after this time, I am afraid I won't return to Vetopia.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Anonymous
Verified Buyer
“I am subscribed to the monthly recurring order program. It’s stable for now”
Helpful Report
(ENGLISH) - Posted 2 years ago
Christina Chen
Verified Buyer
“A great shopping experience with Vetopia. Smooth communication and understanding with the timing of orders. Also transparent with pricing increases. Overall trusting and happy with the entire shopping process.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Cicy Au
Verified Buyer
“It is a really helpful website as I cannot find other shops that are owned by vets and sell small pet products. The customer service is nice and able to solve the issue effectively, with swift delivery time. Overall, I am very satisfied and would purchase form Vetopia again.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Rebecca Yu
Verified Buyer
“Website is easy to use, recurring order is convenient for buying dog food and medication.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Rebecca Chow
Verified Buyer
“Quick respond and helpful”
Helpful Report
(ENGLISH) - Posted 2 years ago
Joey Wong
Verified Buyer
“The best arrive”
Helpful Report
(ENGLISH) - Posted 2 years ago
Anonymous
Verified Buyer
“Should make sure to check expiry dates before selling to customers - I've had to return both products but the customer service was good and helpful.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Anonymous
Verified Buyer
“fast delivery and good followup”
Helpful Report
(ENGLISH) - Posted 2 years ago
Jano Cheung
Verified Buyer
“Nice service”
Helpful Report
(ENGLISH) - Posted 2 years ago
Venus Wong
Verified Buyer
“I love the speedy delivery!”
Helpful Report
(ENGLISH) - Posted 2 years ago
Marrianne Tse
Verified Buyer
“Efficient. Goods are normally delivered the day after order.”
Helpful Report
(ENGLISH) - Posted 2 years ago
Anonymous
Verified Buyer
“so far so good”
Helpful Report
(ENGLISH) - Posted 2 years ago
NORA LI
Verified Buyer
“Vetopia 的產品種類多，對狗有益。 Customs service 同 delivery 都做得好好”
Helpful Report
(CHINESE) - Posted 2 years ago
Anonymous
Verified Buyer
“Fast and nice”
Helpful Report
(ENGLISH) - Posted 2 years ago
Ying Lam Liu
Verified Buyer
“包裝完善，送貨迅速，服務好”
Helpful Report
(ENGLISH) - Posted 2 years ago
Anonymous
Verified Buyer
“Great shop fast shipping”
Helpful Report
(ENGLISH) - Posted 2 years ago
美芬 鍾
Verified Buyer
“Product is good and delivery is fast”
Helpful Report
(CHINESE) - Posted 2 years ago
Anonymous
Verified Buyer
“Highly recommend Vetopia, fast and efficient delivery service .”
Helpful Report
(ENGLISH) - Posted 2 years ago
Vetopia is rated 4.7 based on 2,384 reviews
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