Viator Reviews

Name: Viator
Address: 360 3rd St #400, San Francisco
Rating: 2.21

2.2 Rating 1,102 Reviews

30 %

of reviewers recommend Viator

Company Reviews

Questions

Metrics

2.2

Based on 1,102 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

888-651-9785

Email:

support@viator.com

Location:

360 3rd St #400
San Francisco
94107

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Viator 1 star review on 26th October 2024

101

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If you want your holiday ruined book through this company. Viator already know what my complaint is. Just putting out there what a poor company this is and Trip Advisor need to sack them”

Helpful Report

Posted 7 years ago

“This is our number one go-to tour site. The guides are always friendly and knowledgeable and the tours a very good value for money.”

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Posted 7 years ago

“Most horrible company to work for, they fire almost everyone that bends their back for them. I was fired from this company because i was 1min late logging on to their damn phones. when i told them its because their lobby door is out of service they said it was no excuse. this company attendance policy is ridiculous. my friend who also worked for the company had an emergency fire breakout inside her home this company still threatened to fire her. these people are unbelievable she could've lost her children & all this company could think of was keeping her at work!! don't ever work for them the decisions they make are not rational at all. i don't expect this "new" company to last for long.”

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Posted 7 years ago

“We had a day tour of Busan South Korea with guide STEVE. We were very happy that Steve spoke perfect English , his knowledge of Busan was perfect. He answered all our questions and gave us lots of info. Thank u for the day trip. Lisa & Rami ISRAEL”

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Posted 7 years ago

“I was ripped off like so many people ....read the reviews.....do not use this company ....terrible service .......one of the worst I have dealt with”

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Posted 7 years ago

“booked uffizi for 11.30 but got sent tickets for 12.45 which means I have lost my money have other trip planned so can't fit it in .....customer service attitude is tough luck it's your problem .....disgusting feel ripped off”

Helpful Report

Posted 7 years ago

“We went for the full day Sintra, Cascais, Estoril tour. We were expecting a little more than the half day tour. However, it's just a waste of time and money The tour guide was not helpful at all and he was not very good.”

Helpful Report

Posted 7 years ago

“Viator did send us a last minute message with new pick up adres. Nobody came to pick us up, so we mist our tour. Called the tourcompany and they told us we should have been at the first given pick up place, not this one. Trye to reach Viator time after time, and received a message comfirmation everytime we send a mail but now more than two weeks ago we have never heard from Viator since. We payed €140,00 that we shoult have returned as we never had the trip. Very bad company, Viator and we will never use this again.”

Helpful Report

Posted 7 years ago

“Viator did send us a last minute message with new pick up adres. Nobody came to pick us up, so we mist our tour. Called the tourcompany gebeld and they told us we should have been at the first given pick up place, not this one. Trye to reach Viator time after time, and received a message comfirmation everytime we send a mail but now more than two weeks ago we have never heard from Viator since. laten horen, ondanks vele berichten van ons. We payed €140,00 that we shoult have returned as we never had the trip. Very bad company, Viator and we will never use this again.”

Helpful Report

Posted 7 years ago

“I will never use viator again. I recieved confirmation of ticket availability after the time slot for my tour had expired and the actual ticket vouchers arrived several hours later. Was informed by customer service that l had no right to any refund, (l tried to cancel when l'd had no confirmation by the time l was supposed to be getting to the venue) Total waste of €50”

Helpful Report

Posted 7 years ago

“They do not honor their low price guarantee. I found the two tours I booked at a 10% discount on the tour company's website the same day I booked through Viator. They would not honor the lower price saying they charged the recommended price despite the fact that I sent screenshots as proof. I will go back to Expedia in the future.”

Helpful Report

Posted 7 years ago

“They help me with my payment problem efficiently and effectively.”

Helpful Report

Posted 7 years ago

“WARNING! Viator does not stand by it's tours. Viator provided the wrong tour start time. Based on their misrepresentation, we missed this tour. Then, rather than making this right, they tried to blame the local tour company and when I pushed back on that (because it wasn't the tour company's mistake, it was Viator's mistake), they tried to blame me. Then they refused to refund me despite the fact that the problem was entirely on their end. DO NOT WORK WITH THEM. I wouldn't advise working with them if I were a tour company or patron. If there is any problem, they simply try to shift the blame and not help resolve the problem. I would advise looking for the tour on the website and then booking directly with the actual tour. That way, you can ensure that you are dealing with one entity to resolve any concerns. And you get information directly from the tour company rather than misinformation from Viator. So disappointed. I went through Viator because I trusted that they would help ensure a great experience. Big Mistake.”

Helpful Report

Posted 7 years ago

“Today was the first time I have tried to book a tour to Fiji (actually 2) through Viator and my card has been hacked. I was charged incorrect amount and didn't not receive any booking confirmation. Having spoken to the Viator Help Centre I was advised to contact my bank and report a fraud. So not only did I lose money but my card had to be cancelled and that's only 3 days before my holiday in Fiji! Great! Certainly won't be booking anything through Viator again. It might be just bad luck but just be careful everyone...”

Helpful Report

Posted 7 years ago

“Booked a garden tour in Barbados for 22nd May 2017 on the 26 Jan 2017 and paid in full and printed off all paperwork.When in Barbados told to contact A+ tours and events Let down by both company's the day before trip due. Tour cancelled.”

Helpful Report

Posted 7 years ago

“1ST TIME WORST TIME NEVER AGAING this was such a HORRIBLE EXPERIENCE if I can rate this a ZERO I would. They were SO UNPROFESSIONAL it was RIDICULOUS. Went with 7 ppl only 2 of the 7 ppl rode atvs before. Everything was SO RUSHED that 2 ppl went to the bathroom which they got CHARGED TO USE and when they got back they just wanted them to hop on with NO KNOWLEDGE of how to use the machine and go. They also wanted us to pay 20 for security for the atv which we had no KNOWLEDGE of it didn't say that in the booking. They were NOT at all PREPARED for 7 riders we had no goggles the helmets didn't fit correctly and my friend helmet was BROKEN. At first the men said she didn't need one.Her being SMART said no i need a HELMENT. Then they cut a bookbag strap off with a BROKEN BOTTLE and tied it around her head.The atvs kept stopping. They RUSHED us threw the course.They had attitudes they left us behind at times we didnt know what was ahead. The course was SO ROCKY and not on the beach at ALL.Some of us got in accidents. My one friend with the bad helmet got in a accidents and flew off the atv.We sat around as they left us there waiting for help they came back with NO-ONE they then tried to convince her to get back on the atv COUNTLESS OF TIMES which was ANNOYING.They couldnt understand NO. They left again saying they was getting help came back with someone we never seen before it was like he picked someone up for a ride and dropped him off. At this point we where fed up we then started to walked in the HOT DRY WEATHER by ourselves to try to get back to the starting point FOR HELP all a while my friend is INJURED they had no idea what to do in this situation thank the goodness she had her helmet on because she hit her head as she fell to the ground and getting back to the boat we learned that she broke and frasured her wrist which I wrapped up in the woods. They had no KNOWLEDGE,NO SYMPATHY,NO COMPASSION about my friend bring hurt or in pain. I will NEVER EVER USE THIS PLACE AGAIN I advise u all take this as a WARNING”

Helpful Report

Posted 7 years ago

“Went to Mexico with a group of family membees.Went to use the ATVs we had planned for the day & it was ruined befor it started.TERRIBLE service first off.One of our rifers helmets was broke one strap & instead of getting her a new helmet..they tore a strap off a bookbag in oreder for it to click.They told her at first that she didnt need a helmet.She ended falling off the ATV & it took them a lilttle over an hour to get us help after communicating back & fourth with them & them giving us wrong info.NEVER AGAIN trip was fun other than that”

Helpful Report

Posted 7 years ago

“Eiffel tower we paid for summit tickets ,booked for 28 th may 2017.we got second floor tickets from sofia.sent u a mail no response. How do I get a refund of 6 euros paid extra per person .for 3 of us I paid 18 euros extra .how will I get the refund for no fault of ours”

Helpful Report

Posted 7 years ago

“I booked a one day tour from NYC to Niagara Falls for me and my sister. Total cost was $1098.00. We had a family emergency son was diagnosed with cancer while deployed in the Air Force and had to have emergency surgery at Walter Reed Hospital. So I had to cancel about 12 days before our date. They said it must be 30 days before and they will not let me reschedule and kept all the money. Never Again will I use Viator. Thanks for your no compassion you crooks. Customer Service are no help at all. Beware!!”

Helpful Report

Posted 7 years ago

“We booked a day tour to see Chichen Itza with a provider called 'Cancun Vacation Experts' and paid through the website viator.com. On the day prior to the tour, we attempted to telephone Cancun Vacation Experts on the numbers provided on their voucher to confirm pick up. We also tried all of the telephone numbers on their website - and ALL WERE UNAVAILABLE. We also emailed the day prior through viator.com and did not receive a response. On the morning of our tour, we waited at our hotel reception from 7am to 10am and no tour shuttle arrived to collect us. We only had one day during this holiday to see Chichen Itza (a 7th wonder of the world) and missed the opportunity due to this company's extreme disorganisation and lack of professionalism. Despite having finally received an apology via Facebook from Cancun Vacation Experts, we have still not received confirmation that we will receive a refund. We were extremely disappointed.”

Helpful Report

Posted 7 years ago

Viator is rated 2.2 based on 1,102 reviews