"An item was sent back, during transport the package was damaged, due to Covid it was contactless delivery so I could not refuse the parcel, yet their \"Customer Support\" (ridiculous really) claimed I should have refused, but couldn't explain to me how I can do that when the package is left on my doorstep and the van drives away? Since they used Collissimo the post office said they can't do anything, ParcelForce (the UK partner of Collissimo) told me that the parcel will be insured and the person who sent it can put in the claim, this happened in early September 2020, now in March 2021 nobody has contacted me, whenever I contact \"Customer Service\" somebody repeats I need to refuse a damaged parcel, yet can't explain how I can do that when there is no chance to refuse! Have they heard about COVID?\r\n\r\nAdditionally, I informed them within 5 minutes of the door bell ringing, me picking up the parcel from the doorstep, taking pictures of the damage - in short I did whatever I could. "

"I am seriously disappointed, a buyer added letters to the address, so it couldn't be delivered, I finally got an address certificate where the address was 36B (street) the buyer had given 36 Bis - which the delivery company could not find, they claim it is correct...\r\nAdditionally, it often takes days until somebody replies, in some cases over a week. Then you have items where the tracking shows it has been delivered over 48 hours ago, yet they claim it wasn't (even if it is on the tracking black and white) and the buyer can still return, sometimes I received items back that were not as I had sent them, but clearly worn. The \"customer support\" is appalling. \r\nIf sellers send from Germany to France, they get the price of the sending, if you send from the UK to France, you only get as much as sending within in France costs, a fraction of the actual costs, add to that that La Poste often doesn't scan or track, you need to use a different service, a more expensive one, but they require telephone numbers, which VideDressing only provides on request, causing a further delay.... Attached a screenshot of the email with the delivery address and the official certificate of the correct address! The customer service I received? To open a claim with the delivery company, now since the address is WRONG, I can't open a claim, heaven knows where my parcel and my item is, so I didn't just lose an item but also postage. "