Viking Direct Reviews

Name: Viking Direct
Address: -, - -, Ashton Under Lyne
Rating: 1.22

1.2 Rating 302 Reviews

5 %

of reviewers recommend Viking Direct

1.2

Based on 302 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Viking Direct:

Viking is Ireland’s leading supplier of office supplies, we offer an extensive range of office supplies, first class customer service and unbeatable prices.Our range of office supplies includes everything from office furniture, computer desks, and filing cabinets to ink cartridges and office stationary. Whatever you need for your office, we’ve got it covered. Free delivery is available on all orders over €75, Visit our delivery page for more information on our same day delivery and next day delivery service. Browse our wide selection of office supplies and order online today. Viking has all the inspiration your office needs!

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Viking Direct 2 star review on 17th March 2022

Jitendra Patel

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“11 weeks later and the business still haven't come to collect my returned item and by doing so, have deprived me of my money that I should have had back by now. I ordered a hoover in February in preparation for a house move, which fell through a few days later. I arranged to return the item on 17 February. The following day someone came round to "collect" my item but had no ID, no idea what they were collecting and couldn't provide a receipt for collection. I asked them to come back if they could provide 1 of those things. I spoke to Viking, who confirmed that their courier should be able to provide at least 2 of those. However, since then no one has come back to collect my item. I've been messed around for several weeks as Viking have been in touch weekly to say collection has been arranged, but no one has come to collect. At this point, I've got no hope that they will come to collect and I just want my money back. I've even offered to arrange my own return as long as they're willing to cover the cost. There also doesn't seem to be a complaints process so now I'm kinda stuck in this banal cycle. Overall, a real poor show from a company I've had previous good experiences with. Very disappointed.”

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Posted 2 years ago

“Most horrendous Customer service I have ever experienced!!!”

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Posted 2 years ago

“More of the same in my review, I wish I had checked before ordering from them. I bought a household fan - it cost £75 and pieces fell off it straight out of the box. As an electric fan this could be dangerous. And since my order I have been inundated with annoying marketing.”

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Posted 2 years ago

“Completely rubbish didn't even send my first order and lied continuous with different reasons. Avoid like the plague.”

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Posted 2 years ago

“Quick to deliver my item (item was not as described) but delaying for over two weeks to collect it for a refund. It’s been escalated multiple times?! Stay clear of these crooks!”

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Posted 2 years ago

“Useless company, customer services appalling. They state that goods will be delivered within 48 hours. Almost two weeks later multiple contacts with customer services. Still no goods, still no refund. Half the order missing. They make me reorder, then they cancel the order. Complete joke of company. I can’t understand why this is so difficult. If something arrives damaged why do you have to pay for the replacement. Which doesn’t arrive. You pay twice hundreds of pounds. No good, multiple contacts, multiple people. Total chaotic company. Not worth using this company. Can’t be compared to Amazon, who offer trouble free returns and replacements.”

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Posted 2 years ago

“Ordered ink cartridges, paid for them expecting them the next day, when they didn't arrive I phoned and was told my account was closed and no order had been received but yet the money was taken and I received a confirmation email, I now have to wait 7 days for the money to go back in, shocking customer service run by staff who have no clue what is happening, I will never shop there again.”

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Posted 2 years ago

“I received my order but the paper was damp poorly packaged. took photos too .arrange the live chat and have to send it back. I have to pack it all up .”

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Posted 2 years ago

“Do not shop with Viking. Ordered, paid for and received an office chair from viking last Sept. They refunded me in January, which I presume was a mistake by them...and then proceeded to send me threatening emails from their legal dept within days to pay the money which I owed. (Even though I had paid them AGAIN, in order to sort out their mistake).”

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Posted 2 years ago

“I placed an order on 3 Jan which I cancelled a few hours later as the product I ordered was not compatible with Irish phone connection. I received a confirmation of cancellation then they despatched the order which was refused when delivered as per instruction from Viking. I have emailed and phoned on several occasions looking for my refund but to date haven't received. I would never order from this company again and they won't answer my emails now. Would not recommend. Nora”

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Posted 2 years ago

“extremely poor service over telephone calls - staff from South Africa”

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Posted 2 years ago

“Sold me printer when it was not in stock, no delivery arrived and when contacted viking direct I was told that item will not be in stock for another 3 -4 days than it will take upto 48-72 to deliver, I hope I get refund which they said will be done in next 3 days, I would not recomend Viking Direct to anyone”

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Posted 2 years ago

“Absolutely unprofessional … terrible place. They are scammers. Avoid do not shop here. They didnt send my item instead sent an invoice and then mention that my order is delivered. No idea who is running this place. I did a mistake by ordering here. Bogus site. Avoid at any cost.”

Viking Direct 1 star review on 3rd November 2021

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Posted 3 years ago

“Absolutely terrible customer service and financial controls. Broken items delivered, refunds not provided, need acount opened to process and refund and still not done. Wish I'd seen these reviews. Never ever use.”

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Posted 3 years ago

“Ordered a notice board 7th Oct for delivery 8th Oct - not delivered - no explanation as to why this was not delivered - told delivery would now be 11th Oct = not delivered again - no explanation - driver finally turned up 12th Oct with what was obviously an empty, damaged box - delivery refused - contacted customer services for refund as I do not wish to deal with this company again - told this would be 7-14 days - have contacted today to enquire where refund is as its now 14 days - advised it is 7-14 WORKING days - my response was - OK, but it still over 7 days - in these days of instant online money transfer, are you seriously going to make me wait the full 20 days until you refund me?? Apparrantly so - AVOID AVOID AVOID AVOID”

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Posted 3 years ago

“Do not use Viking they are utterly useless there customer service is shocking and its takes 5 months to resolve a query.... been escalated no manager returned call. Also very over priced Do not meet delivery dates”

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Posted 3 years ago

“Less than one star - Wrong item sent twice. I have been chasing them weekly to get my money back which they won't refund until the items are picked up. I don't think they are ever coming to pick up the items despite all the promises. Customer service staff are well meaning but what they promise never happens. I will say the products arrived promptly but if they are wrong - what is the point ?? I tried using them instead of Amazon to save a fiver. More fool me.”

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Posted 3 years ago

“Hi There. I placed an order for some whiteboard markers over a month ago and nothing recieved. I emailed customer services and got a reply that they were looking into it. Still no delivery. Lately, I was asked to complete a survey on customer satisfaction with Viking. What a joke. Avoid. I will update again.”

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Posted 3 years ago

“I've now ordered a product twice from Viking and it's arrived broken both times - snapped in half completely in the box and therefore totally unusable. The customer service has been well meaning but completely ineffectual and each person I've spoken to has done something wrong/not done something they said they were going to do which has made my interaction with Viking incredibly hard work. I put in a complaint email which was replied to, but forwarded on to another dept and I've had no reply since the initial acknowledgment. Just really shoddy service. I now have an invoice pending on my account which isn't going to be paid as it arrived broken - I was told it would be cancelled but that hasn't happened. Both broken items are taking up space in my work reception as they still haven't been collected - the first one was supposed to happen in the 1st week of September! You can't get replacement items without reordering so I'm still waiting for the refund for the first order as well as the cancellation of the invoice for the 2nd replacement order. I am just so completely frustrated and annoyed by this shop and want it solved asap - it's been far too long already.”

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Posted 3 years ago

“Sent me the wrong item. Did not respond to my email for over a week, until I emailed again. They wanted a picture of the incorrect item. Sent them that. Now they want me to repackage it, return it to them, provide my card details again so I can order the item that I originally ordered. Why should I waste my time, money and effort, when it was Viking that have messed up. Terrible service from the offset.”

Helpful Report

Posted 3 years ago

Viking Direct is rated 1.2 based on 302 reviews