Vileda Reviews

Name: Vileda
Rating: 4.32

4.3 Rating 860 Reviews

83 %

of reviewers recommend Vileda

4.3

Based on 860 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Phone:

0117 330 2277

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“did not receive what I ordered and will not use the company again”

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Posted 5 years ago

We are sorry that you have encountered a problem with your order. I can see that you have now spoken to a member of our customer care team. If you would like to discuss this further, please do not hesitate to contact us on 0117 330 2277. Thanks, DFSales

Posted 5 years ago

“Good quality products although some are expensive for what they are.”

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Posted 5 years ago

“Easy to navigate website, shipped quickly, great product.”

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Posted 5 years ago

“Disappointed very flimsy only worth what I’d paid don’t expect it to last long.”

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Posted 5 years ago

“Cool”

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Posted 5 years ago

“Rubbish customer service. I was told my mop would be with me on the Monday it never arrived I called to cancel the order but the adviser told me to just reject the mop when it arrived. I was not at home when the order arrived so my neighbor took it in and now to return it it’s going to be a £12.50 charge!! When I tried to call and explain to the call centre they said there was nothing they can do now I’m stuck with a mop that I don’t want as I have purchased another one!!”

Helpful Report

Posted 5 years ago

We are sorry that you have encountered a problem with your order. I can see that you have now spoken to a member of our customer care team and that the issue is being resolved. If you have any queries please do not hesitate to contact us on 0117 330 2277. Thanks, DFSales

Posted 5 years ago

“Good product, arrived on time,better price than outlets, straight from the supplier. Recommend.”

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Posted 5 years ago

“Excellent value for money, arrived well packaged and in good time.”

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Posted 5 years ago

“A very good product Thanks”

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Posted 5 years ago

“brilliant steamer, love it, makes cleaning so easy.”

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Posted 5 years ago

“Great service,unfortunately part of the handle of the mop was missing unable to use yet”

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Posted 5 years ago

Hi John, We are sorry to hear that your mop was missing a handle. I can see that you have now spoken to a member of our team regarding this issue and I hope you are satisfied that the problem has been resolved. If you have any further queries please do not hesitate to contact us on 0345 769 7356. Thanks, Vileda UK

Posted 5 years ago

“top.I'm very happy.”

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Posted 5 years ago

“Have been disappointed with my purchase. The handle won't extend. It just unscrews from the head. The first day the customer service didn't respond after i looked on line & found that this was a common fault with this mop. When making contact with customer service the next day, the lady told me she had never heard of this issue! Now i have to video the issue, not easy on your own , or send it back! So, i have to pack up a mop & return, instead of just being sent a replacement & handing the defective one over. I generally like Vileda stuff, but the service is a bit off”

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Posted 5 years ago

Hi Mark, We are sorry that you have encountered an issue with this product, the handle can be extended in three separate sections (rather than from the head). After discussing this with our support team, the reason for the video request was to ascertain if the product was at fault or we could advise the correct way to extend. We are not aware that this is a widespread issue and we are keen to assist you or replace the product if necessary. Please can you contact us on 0345 769 7356 at a time convenient to you, to enable us to help. Thanks, Vileda UK

Posted 5 years ago

“~Quick delivery, good price, my favourite cloths.”

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Posted 5 years ago

“Good price, good service and delivered quickly”

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Posted 5 years ago

“Brilliant best mop I've had thank”

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Posted 5 years ago

“Delivered quick with no problems.”

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Posted 5 years ago

“Ordering was quick and easy. Delivery time good. Have used once since purchase (one week). Easy to assemble and to use. Good head of steam and does a good job cleaning. Couldn’ Give five stars due to being asked to review within such a short time of purchase”

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Posted 5 years ago

“Easy to order and good delivery service”

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Posted 5 years ago

“Was ordered on 14/01/19 and paid for next day delivery. As I am disabled this was the ideal method for me . Emailed carrier on 17/01/19 to say it had not arrived . They replied that it was delivered on 15/01/19 and left with neighbour at no20 . Just a lie , I live at no20 . It finally arrived on 18/01/19 . Pay for next day receive it in 4 days . Not acceptable .. If there was a genuine problem they had my e-mail addressand should keep people informed .”

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Posted 5 years ago

Vileda is rated 4.3 based on 860 reviews