Vinted Reviews

Name: Vinted
Rating: 1.13

1.1 Rating 649 Reviews

3 %

of reviewers recommend Vinted

Company Reviews

Questions

Metrics

1.1

Based on 649 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous

Vinted 1 star review on 26th February 2025

M.E.S.

Vinted 1 star review on 17th February 2025

Claire

156

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“STAY AWAY!!! Do not download or use the Vinted app. It is horrible. I sold two items and after two weeks I do not have my funds. You will never get a response from customer service. They are electronically generated and you will get no personal attention. Do yourself a favor and use another app like Mercari. Vinted is the worst experience ever. They should be banned from existing. I’m ver frustrated.”

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Posted 2 years ago

“Absolutely disgusted. I have proof that an item has been delivered and they have cancelled the order and processed a refund which means I have no item and no money for the item! Won’t be using them again”

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Posted 2 years ago

“bought 4 perfumes 1wks ago from what i thought was 4 different people . only found that out as i asked for tracking details and return addresses were the same phoned royal mail and items are coming from china and seem suss so i messaged vinted 3 seperate times only to get an automated responses saying they would get back to me . in the meantine said 'one was received' which it wasn't again automated reply . vinted are fine taking your money .. worst site EVER STILL NO PERFME”

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Posted 2 years ago

“full of fake items or badly damaged items, since the buyer has to pay tracked and insured return scammers rely on sending out rubbish, if you leave a bad review you get a bad review back, most of the items that are branded are fake and Vinted will side with the seller, in this case contact the label and send them the item with a screenshot, they need to be shut down as they literally enable scammers”

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Posted 2 years ago

“appalling customer service if you make any money on it they make up that your items are fake and block your account it's full of robbers and scammers that advertise non existent items to steal your money stick to ebay”

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Posted 2 years ago

“i can't even sign in, will not accept my phone number, tried about ten times. can not email them because they want phone number what the site will not accept to email them”

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Posted 2 years ago

“Seems so sketchy. I've bought 3 things from Vinted, and only 1 ever turned up! Honestly, don't waste your time. Fishy 🐟”

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Posted 2 years ago

“Terrible they change their policies to suit them. I brought a mug and it arrived broken, not refunded because I had to pay to send it back. I would only get the original postage and money for the item. How does that work. Now I sell a coat and the buyer has been refunded because it has bobbles on it. They have refunded her and she get to keep the coat. What is the point of the insurance it is only another name for commission. I would say use facebook or ebay”

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Posted 2 years ago

“Horrible customer service, provides no help to the buyer whatsoever, take days for them to even reply just to reply an automated scripted message. I should’ve read these reviews tbh before putting my clothes there. Learned my lesson.”

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Posted 2 years ago

“Buy on finted is always a risk, buyer protection does not work (I had a lot of problems, there is no benefit from vinted at all). I am really don't get why they take the money from the buyers. But they are perfect at bulling the sellers. Sellers can not use photos from the Internet, for example. Ok, but how to show then the dress sit on the human? The seller must wear the goods on himself? But didn’t the respected vinted think that this was at least not hygienic. Of course not, they themselves never buy anything there.”

Vinted 1 star review on 6th October 2022

Helpful Report

Posted 2 years ago

“The WORST customer support experience! I was enquiring about a completely different item and issue, but the customer support agent- Ema, went ahead and cancelled a transaction that is still in smooth progress!! Totally unrelated! I have asked for the cancellation to be reverted, but it seems that they don’t understand any languages at all!! They kept coming back telling me something totally irrelevant and so not the issue. I just wanted them to revert the cancellation they did without me asking for it. Almost a week now, i have not heard back from them, and the issue is still not resolved! This is such a bad seller AND buyer experience! It’s even shocking that this type of terrible customer support still exists in year 2022!”

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Posted 2 years ago

“OH MY GOD! Cannot believe it, sold a high priced game, buyer reported arrived broken. They sent picture and it showed plastic box cracked, back of game only snapped in bits, back of box unbroken and front cover and booklet that was in front of game in perfect condition. I asked for a photo of the front of the game to prove it was same game broken and that they had not replaced with a cheap game and they refused, and vinted gave them the money back straight away.”

Vinted 1 star review on 24th September 2022

Helpful Report

Posted 2 years ago

“They stolen my money with saying I’ve never send the parcel even if I have lots of proof! I lost the parcel and they stolen my money !customer service lie and is useless”

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Posted 2 years ago

“I order a dress. But I went to holiday after and Item confirmed as delivered. After a week I collected my parcel from neighbour. Dress had a big hole. I contacted Vinted. They said after item has been delivered I have 48 hours to complain. And they haven’t done anything about it.”

Vinted 1 star review on 17th September 2022

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Posted 2 years ago

“I was scammed by a man claiming the football top I sent him was counterfeit. It was not and there was absolutely nothing I could do to resolve the issue. I contacted customer service after he failed to return the top. I was told I needed to send a certificate to say it was not a fake. The label inside proved it was authentic but he said it was fake. He sent lots of abusive messages and harassed me then he got a refund and was allowed to keep the top as he’d said it was counterfeit. When do you ever get a certificate with a football top at the shop? It had all the labels and tags. I assume he will sell it on. Please be aware they say they will help with issues but then enable fraud from the buyers. Thank you Collo1989 for a lesson on why not to use Vinted, hopefully my top you said you are throwing in the bin rather than returning brings you lots of joy and any other clothes I was going to sell will be popped into the charity shop in future.”

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Posted 2 years ago

“Excellent app, I could buy bundles and top brands at bargain prices. I love the fact that I can negociate the prices, I have flexibility on receiving the parcels. The best way to sell unused clothes and items around the house and also the best on buying at bargain prices.”

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Posted 2 years ago

“The company do not have a customer service department their so called help team send standard messages, I uploaded information about my items correctly they mis-advertise them and then won't sent out labels for their return. I have reported them to Trading Standards and I will continue to complaint and pursue them as this is illegal and Misrepresentation.”

Vinted 1 star review on 7th September 2022

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Posted 2 years ago

“AVOID AT ALL COSTS!!! All the negative reviews are totally justified. They block your account for ridiculous reasons and refuse to unblock, it or even have a conversation about why exactly it was blocked. For me, they said all my stuff was inauthentic. Not a single item I was trying to sell was fake. When I asked them what items specifically did they think were fake, and what made them think that, they just replied "we think it's fake". No evidence I provided would change their mind. Awful, rude and useless service. Use Ebay and Depop instead.”

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Posted 2 years ago

“What is right with this law breaking company? Coming guys if we all took 5 mi s to actually report this company we might get somewhere. This is full of scammers. They buy claim item damaged or lost or not as described and claim full refund and never have to return item. Vinted issue refund on sellers behalf without being notified until after. Seller left out of pocket and buy has items and money.. vinted have no customer service its all autobots! They take days to reply and then won't help. Kazbazzar scammed me.. zero communication after she purchased item. I messaged her twice.. then she said item was damaged and contacted vinted. They told me I had to upload photos to make sure was packaged correctly . Got home went to upload as the photos were on my tablet and bam vinted had refunded... I messaged kazbazzar for my item back and was ignored as well as ignored by vinted... I looked at her reviews and wow top 10 ish are OK then cancelled order after order after order... how is she still allowed to use the site horrible woman... loads more she was just the latest one..”

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Posted 2 years ago

“I would not use this company,if there is an issue though vinted's terms and conditions state they will help they will not and make a reason why they can't help, even if it breaks there own terms. I recommend staying well clear of this company and if you have issues going to trading standards.”

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Posted 2 years ago

Vinted is rated 1.1 based on 649 reviews