Vinted Reviews

Name: Vinted
Rating: 1.13

1.1 Rating 648 Reviews

3 %

of reviewers recommend Vinted

Company Reviews

Questions

Metrics

1.1

Based on 648 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Vinted 1 star review on 26th February 2025

M.E.S.

Vinted 1 star review on 17th February 2025

Claire

155

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Trustpilot reviews Thanks for your review! Vinted UK Add photo Your review is pending.Read more lorraine 7 reviews GB Rated 1 out of 5 stars I have a major issue with vinted when a… I have a major issue with vinted when a buyer, who has no feedback on purchases or sales suspended a necklace purchase payment. We agreed on £250 which I then sent double boxed bubble wrapped and sealed in plastic only for the "buyer" to say packaging was damaged.. I have sent in excess of 20 emails to try and get Vinted to resolve with no success, its also been 7 weeks since I sent the item!”

Helpful Report

Posted 1 month ago

“They are letting scammers sell counterfeit goods.I bought some aftershave as soon as I received it I knew it was fake I contacted Vinted asap but they still released my money and said there was nothing they could do .appalling service.”

Helpful Report

Posted 1 month ago

“If a zero-star rating were possible, I would give it. I recently listed a pair of Apple AirPods (1st generation) for sale, providing all necessary details to verify their authenticity. Despite this, Vinted requested additional proof. I complied by submitting a clear image of the serial number, along with a screenshot from Apple’s official verification site confirming authenticity and the date of purchase. However, my listing was removed without a proper review. Meanwhile, numerous other listings remain active—many showing only a single image or none of the airpods at all—without the same level of scrutiny. The response from Vinted was a generic email stating that proof was required, despite the fact that I had already provided it. When I escalated the matter to their legal department, I received the same automated reply, again without any real review of my case. This is an unfair and inconsistent practice that prioritizes certain users while disregarding others. It is not the first time I have encountered this issue—previously, the same happened with a fur jacket. I provided multiple examples of identical listings that remained active, yet mine was taken down without justification. Vinted’s lack of fair and transparent enforcement undermines trust in the platform and negatively impacts honest sellers.”

Helpful Report

Posted 1 month ago

“I used Vinted for a long time now. At first it was a brilliant app. Now it’s just become a money making machine and I feel the company is only trying to get its fix from both buyers and sellers. I bought pairs of jeans on the platform that I returned and never got my money back. I tried contacting customer support for months and they didn’t respond to me until I sent help queries repeatedly. In the end, they didn’t reimburse me claiming the refund had been made even though I showed them my bank statements proving the contrary! Worse part is we pay a “buyer protection fee” which in the end is just a way to charge you more for a service you’ll never get. I’d stay away if I were you.”

Helpful Report

Posted 1 month ago

“Sellers are totally unprotected. If a package is damaged in transit it’s easy to blame the seller since it’s hard to prove otherwise. They will refund the buyer but the seller will not receive money or the item back - even if the damage was a scratch! After 4 years I am taking my items elsewhere”

Helpful Report

Posted 2 months ago

“I ordered an item 2 months ago and alerted Vinted after 1 week that I hadn't received it. Communication was poor and I had to dispute the transaction with the bank who, to their credit, looked into the issue thoroughly. They sent me a papertrail clearly showing my order being delivered to completely the wrong address, including a photo of a stranger signing for it. It's a clear case of the courier making a mistake. Vinted refuse to refund me or to follow up with the courier (Yodel). So, if you're ordering from Vinted, bear in mind you may not receive your order or a refund.”

Helpful Report

Posted 2 months ago

“I’ve been selling on Vinted for a while now, and I must say that the overall treatment of sellers leaves much to be desired. When issues arise—whether it’s disputes over damage, refunds, or other problems—the support I received was extremely lacking. Instead of getting clear, helpful guidance, I felt completely dismissed. There were no meaningful solutions offered, and it seemed as though the process was deliberately cumbersome, leaving sellers to fend for themselves. It’s incredibly disheartening to invest time and effort into selling on a platform only to encounter this level of indifference when complications occur. I hope Vinted seriously reconsiders how they support sellers, as it currently feels like our concerns are not taken seriously at all.”

Helpful Report

Posted 2 months ago

“Vinted's support is totally useless. It's seems like AI both sending repetitive messages that aren't even related to the problem you're asking for. There is nothing that protects sellers or buyers when things get wrong. They provided zero help when someone hacked to my app and I was scammed, also zero help when my packages got delayed. Why can't you just hire real people who actually need jobs to do the support instead of this so called "service"? I'm a seller on Vinted for years and this is infuriating every time I encounter some problems..”

Helpful Report

Posted 2 months ago

“One star is actually a favour to them, seller sold an item which wasn’t as described and I wanted a return but they (seller and vinted) want me to pay for shipping costs for a mistake the seller made, while they go and don’t take any responsibility even after admitting that they are in the wrong, I don’t recommend buying high priced goods there . They’re policy doesn’t favour buyers by doing this because now I’m the one suffering for something the seller did”

Helpful Report

Posted 2 months ago

“Avoid Vinted at all costs. I was scammed out of a pair of Dior trainers I sold for £130.00. Police are involved as Vinted did absolutely nothing to help and released the money to the buyer even though my parcel weighed 2kg and the parcel she apparently received weighed 410g”

Vinted 1 star review on 16th February 2025

Helpful Report

Posted 2 months ago

“As a seller on Vinted, I've encountered numerous issues, including items I’ve posted going missing and purchases that never arrived. Despite my status as a “star seller,” the customer service has been frustratingly unhelpful, sticking rigidly to policies that offer no real assistance. If Vinted wants to retain its sellers, they need to seriously rethink their customer service approach. A more responsive and supportive team would make a significant difference for those of us trying to use the platform effectively.”

Helpful Report

Posted 2 months ago

“Very disappointed with the client service. If something happens and you need help from client center there will be absolute none. They never look into a situation and just cancel the order/ block the account etc. Save your time and don't bother with them.”

Helpful Report

Posted 2 months ago

“Terrible Buyer Protection – Avoid if You Value Your Money! I had a terrible experience with Vinted’s so-called “Buyer Protection.” I purchased a high-value item, and while the courier (Yodel) marked it as delivered, I never actually received it. No GPS tracking, no photo proof, no signature—just a generic “delivered” status. I checked everywhere—with neighbors, around my property, even my bins—nothing. I work from home, and no one knocked on my door. Despite this, Vinted refused to help and sided with the courier, completing the transaction with zero proof of delivery. Customer service was useless—just copy-paste responses saying, “Sorry, we can’t do anything.” So, what exactly does Buyer Protection cover if they ignore cases like this? If your package goes missing, you’re on your own. Avoid Vinted unless you’re willing to risk losing your money with no recourse.”

Vinted 1 star review on 10th February 2025

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Posted 2 months ago

“Great deals”

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Posted 2 months ago

“Easy to buy and sell.”

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Posted 2 months ago

“Appalling company, ripped me off, never paid for goods sold nothing but Lithuanian criminals”

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Posted 2 months ago

“The worst. Full of fake merchandise with no control or customer support. Do not buy on this platform! Terrible service”

Helpful Report

Posted 2 months ago

“Truly appalling customer serviceMy order went to a collection point and unfortunately I was out of the country. I messaged an apology to the seller and said I would repurchase when the item was returned to them The tracking information says it was returned on 24th January but Vinted says it was delivered to me. They have refused to answer my questions as to how this could have happened or what address it was sent to and simply closed my complaint.”

Vinted 1 star review on 6th February 2025

Helpful Report

Posted 2 months ago

“£1200 stuck in Vinted. Have sent all documents for my company over 20 times, in the last 2 months, taking days and days of energy re sending. The company reject with no further information. We are now taking it to court.”

Helpful Report

Posted 2 months ago

“Sent someone a phone back which was worth £330 the seller got the phone and lied that it was damaged they kept the phone and my money had to call my bank to do a charge back. Customer service is terrible no one to speak to takes them days and weeks to respond”

Helpful Report

Posted 2 months ago

Vinted is rated 1.1 based on 648 reviews