Vinted Reviews

Name: Vinted
Rating: 1.12

1.1 Rating 571 Reviews

3 %

of reviewers recommend Vinted

Company Reviews

Questions

Metrics

1.1

Based on 571 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Vinted 1 star review on 6th January 2025

Lucy Allwood

Vinted 1 star review on 5th January 2025

Yvonne

Vinted 1 star review on 20th December 2024

Tarek

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What an awful company, stay away for your own good. I’ve been actively buying and selling on vinted since 2021, with 300+ positive feedback, not a single issue with buyers or sellers. And they just blocked me over a listing that “goes against their rules” although it doesn’t, other people are selling same items, yet their bots targeted mine. All robotic replies seem just useless, not a single reasonable human to talk to. Waste of time.”

Helpful Report

Posted 11 months ago

“Bought some boots. From brontegirls through Vinted. Arrived falling to bits. Vinted decided not to step in. Do not buy from brontegirls. Do not use Vinted. You may as well throw your money in the bin,”

Helpful Report

Posted 11 months ago

“Beware, if you buy an item that the shipping company loses Vinted won't pay you back, even if the shipping company says they've lost the item. You're better off using eBay or something SIMILAR who offers some protection. I've been arguing with them for over a month and now need to get my bank and lawyer involved. Totally ridiculous, AVOID!!!”

Vinted 1 star review on 4th February 2024

Helpful Report

Posted 11 months ago

“Package never arrived. Proof sent from Evri that they had lost the package still no refund over a month later. To buyer protection at all DO NOT WATER YOUR MONEY USE EBAY”

Vinted 1 star review on 3rd February 2024

Helpful Report

Posted 11 months ago

“Cant give a straight answer as to why they block items being sold. Appeal process isnt an appeal its just an automatic robot. Absolute shambles.”

Helpful Report

Posted 11 months ago

“Blocked my account for trying to sell some toothbrush heads as they said they were “unsafe”! Now won’t reinstate my account. My husband tried to open an account and they have blocked that too just because we are associated 🤣. Absolute joke of a company. Use a different one!”

Helpful Report

Posted 11 months ago

“I'm constantly cheated on and the administrators don't give a damn. Nobody is responsible for anything! Thieves platform! Several parcels did not reach me, I did not receive a refund for the purchased items, and in other cases I was charged shipping costs for goods that I did not receive! Customer service is non-existent. You only interact with bots. They make money by brazenly robbing people.”

Helpful Report

Posted 11 months ago

“Using them for year, had more than 100 good reviews, and they blocked me because they thought I'm posting non sate items, when tried to explain that I can't see in their rules that I can't post this they just don't want to listen . That's not fair as I seen the same posted by other people. Why you keep scammers on your platform but block reliable and honest people?”

Helpful Report

Posted 11 months ago

“Absolutely disgusting...stay clear Absolutely disgusting...stay clear. Over two weeks vinted were informed that an incorrect item had been received. It was confirmed by the courier that it was their error within 2 days of the issue being reported, yet vinted continue to say that they are still waiting a response. They are fraudulent keeping nearly £100 of my money and refusing to refund, despite having all the evidence they need from myself, the seller and the courier.”

Helpful Report

Posted 11 months ago

“Ive used Vinted now for over 3 years and had no issues, it appears they have new software or something new on their platform as suddenly im permenantly blocked for selling goods without labels, however, there were lables on the items, not only that I provided original packaging and the Amazon reciepts showing they were bought 2 days earlier. They totally ignore your 'appeal' and your messages and just block you. its awful how they treat long standing sellers. I had 3000 items for sale and nearly 2000 positive reviews on Vinted to be blocked without discussion and not looking at your appeal. absolutely awful, they have ignored all of my messages. The appeal process is a lie and they dont take your pics into consideration and never admit when they are actually wrong.”

Helpful Report

Posted 11 months ago

“Disgusting customer service from vinted.co.uk - you pay a 'buyer protection fee' but get zero service. If you return goods, at your expensive even if not described properly, you have to wait for the seller to confirm the goods are returned in proper order which can take up to 15 days! The seller is already dodgy because they lied about they goods they sold, I had to pay to return them but have to wait 15 days for my refund, that is IF the seller agrees to it! What kind of dodgy company is this? I have reported them to trading standards and consumer advice.”

Vinted 1 star review on 29th January 2024

Helpful Report

Posted 11 months ago

“Don’t use Vinted - their Customer Service is appalling and they allow other users to block for revenge and then their bots refuse to allow an appeal regardless of how much proof you have. They also don’t follow their own guidelines. They give examples of how to describe your item and then tell you that you’ve described it inaccurately. They are truly awful - trust me, you will get burned by them. Not worth the stress of it”

Helpful Report

Posted 11 months ago

“DO NOT USE. They trick you in to paying buyers protection on every purchase, but in reality, they won't do anything. I bought a pair of trousers, brand new from a seller. Tags said 32leg, description said 32leg. However, when they arrived they were actually 30leg and had been altered to be 30leg. I complained to Vinted and they did nothing, saying the tags on the item match the item description...Yes but the trousers were altered to ve shorter... Vinted then suggested I sold them again, tricking someone else. Absolutely shocking customer service. Making money from buyers, with a false buyers protection. Far too easy to be scammed.”

Helpful Report

Posted 11 months ago

“Very bad customer service, they are not helping, I have worked hard to put like 20 bags online and they deleted everything without a reason. The only things they are telling you is doesn't follow our protocol, they are very bad on communication, I have deleted my account and I rather selling on vestiare collective, they are much better service than them , they are so rude and unprofessional at all”

Helpful Report

Posted 11 months ago

“Scammed. First time buyer and the scammer knew it.(how?) I thought I was in a secure vinted site and vinted kept advertising this fact. Turned out I wasn't. Too easy for scammers to do this and delete their profile immediately. I can't be the only one to fall victim to scammers on this site. Facebook marketplace for me from now on. Cash on collection. Simpler and safer”

Helpful Report

Posted 11 months ago

“Haven’t received t withdrawal money to my bank account messed them Loads and sent bank statements to prove it hasn’t gone through just get automated messages telling me I’ve got to get a written letter from my bank To say I haven’t got it , what a joke so I’m Now out of pocket by a substantial amount that they won’t do anything about , avoid !!!”

Helpful Report

Posted 11 months ago

“My 16 year old grandson spent Xmas money, £170 on a jacket stated excellent condition. First time he’d bought on Vinted. The size was wrong and the condition was NOT excellent. He tried for 3 days to get a reply from the seller and by the time the seller replied he said it had to be done in 2 days! It was too late apparently to get a refund for shoddy goods. Vinted won’t help as he should have clicked on a button within 2 days. This was not made clear and grandson had tried messaging the seller. I wish buyers had more rights. Vinted are rubbish. To allow a child to lose this much money is disgusting”

Helpful Report

Posted 11 months ago

“My account was frozen for a week due to uploading prohibited items I was trying to sell so plates which you are allowed to sell on the platform, I had my account back one day and was permanently blocked for trying to sell prohibited items again this time a photo frame which is again is not a prohibited item”

Vinted 1 star review on 21st January 2024

Helpful Report

Posted 11 months ago

“Absolutly shockingly bad site...a seller can send you anything( not what is in photo or description) and vinted wont do a thing...you can only send it back if the seller says you can and you have to pay for the return...I bought a dress and recieved something that was 4 sized smaller and nothing like the photo from a rude and abusive seller...vinted would do absolutly nothing about it even though I paid fees....do not use thos site you WILL get ripped off”

Helpful Report

Posted 11 months ago

“I bought an item (perfume) only to have Vinted invalidate the item (it had not box, perfumes must be new) before it was shipped. The seller wasn’t particularly communicative. I short, Vinted responded to my request for a refund within 24 hrs by instigating the process of said refund. Yay! Overall my experiences with Vinted have been very positive, but it does seem like there are more unscrupulous sellers there than the period 2020-2022, when I was quite actively buying perfumes there.”

Helpful Report

Posted 11 months ago

Vinted is rated 1.1 based on 571 reviews