Vinted Reviews

Name: Vinted
Rating: 1.12

1.1 Rating 571 Reviews

3 %

of reviewers recommend Vinted

Company Reviews

Questions

Metrics

1.1

Based on 571 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Vinted 1 star review on 6th January 2025

Lucy Allwood

Vinted 1 star review on 5th January 2025

Yvonne

Vinted 1 star review on 20th December 2024

Tarek

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I do NOT recommend this web platform as the money you save to buy a few things or sell, is paid times more if you get cheated, which will happen soon or after, because vented does NOT protect you from FRAUD. In my case I was cheated by a seller, I never got the item I paid 110 euro for, vinted completed my order automatically without my confirmation that I got the item, so they transferred the amount I paid to the seller, but I did not get the item at all. Vinted support refused a refund because I have ONLY 2 days to claim. Imagine I have purchased a few items, and I had a busy chat, I cannot follow the timing for several deals, and vinted NEVER warned me that I have 2 days to confirm I have not received after 1 month waiting. I could NOT possibly know that after a month the deal is closed, the status is completed automatically and I have 48 hours to claim my money. Do not use vinted since this is a platform that supports the cheaters, not the scammed customers who lose their money. Rather use amazon or Paypal who always protect you and you can claim/ return or complain in a much longer time.”

Helpful Report

Posted 2 years ago

“My first experience with vinted was when somebody stole £600 from my bank account from there so my advice do not save your card details on any apps I ave never even use vinted in my life.”

Helpful Report

Posted 2 years ago

“I have done very well selling clothes that my family no longer want . I have bought a couple of items that weren't as described . But I guess that's a risk you take using this site. Out of all the items I've sold I have had no issues with posting. One item I bought got lost and I was eventually refunded. Overall I have enjoyed using vinted. The money I earned has help pay for my daughters carpets . I got this money paid into my bank account the day after I requested it.”

Helpful Report

Posted 2 years ago

“STAY AWAY FROM VINTED Vinted asked me to return a fake bag to the scammer and pay the shipping cost myself despite the fact that shipping counterfeit goods is forbidden and that obviously it penalizes the victim instead of the scammer. Vinted completely wash their hands with the illegal activity on their website, the buyer protection fee is just a fee for nothing.”

Helpful Report

Posted 2 years ago

“Vinted seller for 7 months money lost £120 This site is the biggest scam going. At some point if you are a seller and have funds waiting to be transferred to you - YOU WILL NOT GET THE MONEY YOU HAVE EARNED. Vinted will give you the run around for a while asking for bank statements, telling you to contact the bank etc but they will keep your money and there is nothing you can do about it. They also have people working in the forums pretending that they are customer or sellers saying they have been paid in order to give you hope but its all a lie. Vinted are trying to recoup the money they were fined for selling from sellers. There are hundreds of sellers who have not been paid their money many of them get blocked from the site for complaining or just give up and close their accounts. Vinted should not even be allowed to advertise they are a bunch of scammers.”

Helpful Report

Posted 2 years ago

“Awful bought an item which arrived smashed I clicked the report an issue button and got an automated response saying we will contact you within 48 hours didnt hear from them for 3 days only to be told I cant do anything as it's outside the 48 hours cut off!!!! They just dont give A damn”

Helpful Report

Posted 2 years ago

“Terrible. Loads of scammers and people not buyer or paying and VINTED don’t care or provide any supp”

Helpful Report

Posted 2 years ago

“Terrible site, do not use!!!! Blocked account for no given reason. No customer support. Not seller or buyer friendly. Get your act together Vinted.”

Helpful Report

Posted 2 years ago

“This app is NOT seller friendly. They had had more excuses for removing my listings that are based on bogus reasons. Claiming that I was reselling items that I PERSONALLY made! Stating I'm listing as a commercial business because most of my items are handmade by myself as a HOBBY. Then accusing me of using stolen images of my own personal property. Images of things I personally made and took the photos of.”

Helpful Report

Posted 2 years ago

“Bought skirt and comes out fake but if you click ok or 2 days gone you canot do nothing. They don’t do nothing to verify fakes either ! They just want you yourself talk seller who cut tags and know exactly selling china shit! Not recommend fake heaven and scammers . Not existing costumer care . Plus scammer who took your money can put you negative .it’s a joke costumer care.”

Helpful Report

Posted 2 years ago

“Scammers!!! Bought trainers and receive an empty envelope! Customer services absolutely don't care and don't help I lost 70£ and paid buyer protection fees!!! What for Vinted take that fee if you can't protect buyers? Absolutely disgusting never felt that stupid.”

Helpful Report

Posted 2 years ago

“Awful. Spent over £40 on orders that I never received. Vinted refuse to help because I missed their tight 48 hour deadline after the orders were marked "delivered" to raise an issue. Hardly fair considering that I did not receive a notification saying the order was delivered and even if I had, I was in hospital so wouldn't have been able to do anything about it in that time anyway.”

Helpful Report

Posted 2 years ago

“This place is awesome!!!! So much care, knowledge and Iove felt as soon as one walks into the store. 🙏😁”

Helpful Report

Posted 2 years ago

“Very poor customer service. I ordered an I pad while on holiday it was delivered while I was away. It didn’t work and the conman that sold it to wont give a refund. Because I didn’t report it within two days vinted wont help .AVOID 😡”

Helpful Report

Posted 2 years ago

“I was blocked for suspicion of commercial activities???? I am a fulltime psychotherapist with a passion for perfume (and a small youtube hobby channel with perfume reviews) and i built up some debt after buying my first house recently and falling ill not being able to work for a while. So I decided to put up a part of my perfume collection for sale so i can pay my mortgage as i recover. I have purchased quite a lot of perfume (second hand also) from your website, so why am i now not allowed to do the same when there are thousands of listings of (old and fake) perfume bottles on vinted? I really don't understand how this would be considered fraudulent?? Every bottle i have listed is 100% authentic, has a fair price, and I've always treated people fairly. I cannot say the same in the other direction though. If you want proof, i have attached 2 screenshots of my instagram accounts. I just put in hours of work taking pictures of all my perfume so having my account blocked unjustly is extremely frustrating. Please fix this....”

Helpful Report

Posted 2 years ago

“DO NOT USE THIS WEBSITE, BLOCKS YOU FOR POSTING TO MANY COLLECTIBLES LOST BUSINESS AND CUSTOMER SERVICE IS AWFUL.”

Helpful Report

Posted 2 years ago

“This site has blocked me after a week of selling on their platform due to 'Suspicious Financial Activity'. I had only sold and bought some items on their platform and had not even attempted to withdraw my funds yet. There is absolutely no reason on why I would be blocked for the reason they have given. I checked online and can see there are THOUSANDS of customers who have had this same issue. The problem I have is, customer's have purchased from me who are awaiting their items and I cannot send them due to the block i have on my account. Also i have money pending and are worried that they might steal this as I cannot access it. This is absolutely absurd and wish I read the reviews before signing up to this app. They are currently being investigated by the EU and there trust pilot reviews are on a 1* rating. Please do not waste your time and anxiety on this company, its absolutely vile what they have done.”

Helpful Report

Posted 2 years ago

“If you’re a scam seller it’s a fantastic platform to sell you stuff....if you’re a genuine buyer not not purchase anything from this site as you will more than likely be ripped off and Vinted will be side with the seller DO NOT BUY FROM THIS SCAMMERS PARADISE”

Helpful Report

Posted 2 years ago

“I used Vinted and the former platform for almost 10 years (both as a seller and buyer) and have almost 1000 positive ratings. Now it happened that two new members contacted Vinted after my parcel didn't arrive after 5 (!) days and I got blocked from both them and Vinted. Vinted only comes back with more or less automated messages that I should send them that I got in contact with the members (I can't they blocked me) and send them the screenshots. I write a new message every day since a week and everytime another costumer service person answers me quite the same message without answering to what I am writing and it takes them over a day to do so. I am so so so disappointed to be banned from a platform I used to love after 10 years bc of weird people and employees that are seemingly not able to work in customer success.”

Helpful Report

Posted 2 years ago

“It's OK if you are a seller ,but for a buyer you don't have a leg to Stand on, no much protection. lots of the clothes have strong perfumes in them and some have small stains for which it's very difficult to complain. And only if the seller accept the return you can post them back ,this of course its at your expense, and it's the double of the amount of your original postage, must be because vinted has a special contracts with the postal service they use. So it's worth the risk ,I say no , on ten seller you lucky to find 5 good ones ,make your life easier be out of trouble.”

Helpful Report

Posted 2 years ago

Vinted is rated 1.1 based on 571 reviews