VioVet Reviews

Name: VioVet
Address: VioVet Ltd 53, Bilton Way, Luton
Rating: 4.63

4.6 Rating 1,968 Reviews

92 %

of reviewers recommend VioVet

Company Reviews

Questions

Metrics

4.6

Based on 1,968 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01582 842096

Location:

VioVet Ltd 53, Bilton Way
Luton
LU1 1UU

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VioVet 3 star review on 15th November 2024

Nicola

Anonymous

Richard Scobey

VioVet 1 star review on 21st September 2022

Jenny Scotland

Anonymous

Anonymous // 01/01/2019

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“Horrible customer service. Sent old food, my dog lost 2kg in 2 weeks!!! They don't take any responsibility, very arrogant, patronising company! Save yourself some sorrow and stay away!!!!”

Helpful Report

Posted 2 years ago

“Terrible! Sent my dog mouldy Serrano ham bones then ignored the email I sent customer care and the tweet I sent them. The bones were in date and sealed. Disgusting lack of care for owners and their pets.”

VioVet 1 star review on 19th January 2022

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Posted 2 years ago

“Hopeless - DO NOT USE THIS FIRM - ordered Christmas gifts on 12 Dec Arrived 30 Dec Complete disregard for customers”

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Posted 2 years ago

“Terrible customer service when the parcel arrived damaged. Still waiting for them to sort a week later so have gone to pets at home! Do not use”

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Posted 3 years ago

“After waiting for 3weeks for my ordered to be delivered and eventually receiving a text to say it would be delivered everyday for 6 days ( by DX) I eventually cancelled my order. So I have spent almost 2 hours of my time on the phone and my order still hasn't been fully refunded. They still owe me money. They have responded to my trust pilot review apologising and saying they will deal with refund. Just rubbish no money and no response to emails. Have shopped with Viovet many times over a number of years. Never again - they just don't care.”

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Posted 3 years ago

Helpful Report

Posted 3 years ago

“They can't count. Ordered 24 tins of Whiskers cat food. Only a pack of 6 in the box, yet claim to have cctv of the box being packed with 24! Asked for a copy of the cctv yet to get it.”

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Posted 3 years ago

“A bunch of cheaters. Do not buy from them I did not receive my package I ordered 3 months ago After being told to contact me on 10.9 pitcher they tell me now that they can not help with the matter. Cheeky. I will file a lawsuit against them. order #15999998”

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Posted 3 years ago

“Viovet let me down again! Paid extra for ‘express’ delivery and a week later still not arrived! Viovet just say it’s not their fault so can’t do anything about it! Terrible service again!”

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Posted 3 years ago

“Fraudsters. They took my money but never confirmed my order. When I asked where my order was they said they had no record of it. Then they tried to hide behind the data protection act. As I had paid by PayPal I sent PayPal's confirmation of my order which has on it the order details. They stopped corresponding. It should be noted that when I paid by PayPal I was required by viovet to enable them to take money from me whenever they liked without further authorisation. Needless to say I have been in touch with PayPal to cancel this.”

Helpful Report

Posted 3 years ago

“For the 3rd time, paid 4.99 for delivery but the delivery man drop the heavy bag of parrot seeds in front of my driveway. He did not called me, did not inform me, found out it had been delivered by email. Viovet refuses to refund the delivery. Wont buy there again. Greedy and unkind.”

Helpful Report

Posted 3 years ago

“Great selection of products for good prices, but customer service is shockingly bad. I was informed a week after I placed the order that two items were not in stock and they were holding the order until stock arrived. I had to go out and buy the products instead so relied and asked to cancel the order, to which they replied saying oh it’s in stock now we’ve sent it out. Still waiting for a reply from Tracey after 3 days.”

Helpful Report

Posted 3 years ago

“After being warned this company cherry picks reviews, we'll see if this gets posted. After two attempts to have products delivered I've given up. Our initial order, was delayed as viovet did not have the items in stock and didn't inform us, the parcel was eventually sent out via DX Express Couriers who 'apparently' lost the parcel. Viovet sent the parcel out again with the same courier and it was delivered to a different customer. I contacted the couriers who were rude, unhelpful and basically couldn't have cared less they had delivered to the wrong customer. I have to say the customer service ladies at viovet were lovely, very pleasant. My advice would be if you order from this company on line, follow it up with a phone call to make sure they have stock. Plus, a note to viovet, use a different courier, DX Express are bringing the name of your company down. I've reorded the products I needed elsewhere and will not be using your company again or recommending it to others.”

Helpful Report

Posted 3 years ago

“This is a continuation from a previous review... I'm still trying to get my money back from Viovet - the order was placed on the 18th June (it's now 6th July). After messing me around no end and never receiving my order, I've finally received an email today saying they would refund me £8.99, however the order was for £40.99. I'm now in the process of putting in a complaint to my bank to try to recover my money via them. It's unbelievable how incompetent this company has become (they used to be good). AVOID!!”

Helpful Report

Posted 3 years ago

“Don't bother ordering from this company! I placed an order on June 18th with an estimated delivery date of 21th Jun - 22nd Jun. I waited and heard nothing. I emailed twice to see where my order was and received no reply to either. I received an email today (Jun 29th) to tell me that the products I ordered are out of stock and that they don't know when they'll be in stock. They have already taken payment, so now I need to cancel the order and chase for a refund. Terrible service.”

Helpful Report

Posted 3 years ago

“Do not use this company - I placed an order for some specific medical food my cat desperately needed. Their website gave an estimated delivery date of Wednesday to Thursday (other Products said "Out of Stock". I received an estimated delivery date between Wednesday and Thursday. On Thursday I received an email saying that it is out of stock. If stock was an issue I should have been advised on Monday - they just blamed their suppliers.”

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Posted 3 years ago

“I ordered urgent medication for my dog, they said they would send it asap. Well I had to ring them and remind them of order again next day because it hadnt arrived. Then they said next lot of meds would follow a day after first order, well that didnt come either. So I sent emails asking where my dogs meds were. He has gone 2 days without any. Then they sent an email saying it had been sent 2nd class after my complaint. What kind of customer service is this? I have used them for 5yrs nearly for my dog food so you'd think there would be some kind of custo.er loyality. They dont reply or listen, very poor service indeed!”

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Posted 3 years ago

“Good selection of products at v good prices and quick delivery”

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Posted 3 years ago

“If it’s not in stock don’t sell it....people waiting for their items,no phone call no emails to tell me about order not in stock,after four days I phoned them,no good.”

Helpful Report

Posted 3 years ago

“Have had to cancel past 3 orders due to time taken to dispatch. Website claims the items are in stock when order placed, but then 2 weeks later are still waiting stock allocation when you check your account!!”

Helpful Report

Posted 3 years ago

VioVet is rated 4.6 based on 1,968 reviews