VioVet Reviews

Name: VioVet
Address: VioVet Ltd 53, Bilton Way, Luton
Rating: 4.63

4.6 Rating 1,966 Reviews

92 %

of reviewers recommend VioVet

Company Reviews

Questions

Metrics

4.6

Based on 1,966 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01582 842096

Location:

VioVet Ltd 53, Bilton Way
Luton
LU1 1UU

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VioVet 3 star review on 15th November 2024

Nicola

Anonymous

Richard Scobey

VioVet 1 star review on 21st September 2022

Jenny Scotland

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great prices, great service and fast delivery. Would highly recommend.”

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Posted 5 years ago

“Good quality at good prices”

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Posted 5 years ago

“Exemplary.”

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Posted 5 years ago

“Great products at very competitive prices with prompt delivery”

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Posted 5 years ago

“Im very happy!”

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Posted 5 years ago

“Easy ordering process, cheaper than amazon and fast deliver included in price.”

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Posted 5 years ago

“Great product and super fast delivery. Many thanks 😊”

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Posted 5 years ago

“Good service -no problems dealing with this company.”

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Posted 5 years ago

“Reliable delivery and great prices. Prescription items hugely cheaper than from vet especially equine. Would recommend Viovet, tried other online suppliers but end up coming back to violet as they are 100% reliable.”

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Posted 5 years ago

“Always a good price and I do shop around, quick delivery and normally well packed although my last order was squoshed the contents were not damaged.”

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Posted 5 years ago

“disappointed that danilon has gone up in price , its now a similar price from my vet , i would have expected it at least to stay the same price for the life of my presciption and been given a warning for this , otherwise no problems with viovet”

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Posted 5 years ago

“Good service will use again”

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Posted 5 years ago

“Viovet are fantastic, highly recommended. If you can ask for Bev, she is professional, funny and very personable-remembers you which gives a very personal touch (rarely seen these days in customer service). 5 star !! Well done to all the team.”

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Posted 5 years ago

“excellent and speedy service”

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Posted 5 years ago

“Absolutely appalling service. I placed an order for veterinary diet dog food on a Friday and was given delivery timeframe of the following Monday or Tuesday. That Monday I received an E-Mail and text message from FedEx stating delivery would be that day so I reorganised my work day to be able to receive the delivery. This did not happen. The delivery apparently took place on the Tuesday when I was unable to reorganise work commitments. FedEx notified me that somebody had signed for it but with no indication of the address and no delivery card through the door. Following multiple queries to VioVet I still have not received the order or been informed where it might be. Each time I called I was told that the order has been delivered so have to repeat the same story (this would be O.K but I've only spoken to one person, whose phone manner is pretty poor too) I have been repeatedly fobbed off with 'I'm waiting for FedEx to get back to me' or 'I've left that with my account manager'. The food has run out and I have had to use alternative food which defeats the purpose of the specialised diet. Today I have requested a refund though I doubt that this will happen in a timely manner. I cannot find a single reason to give VioVet custom in the future and would recommend people look beyond the competitive pricing to other companies that might actually fulfil the delivery component of a purchase commitment. I have put over 7 days for delivery as though requesting a refund after 7 days I have no confidence VioVet would have fulfilled the order. I cannot answer WET refund but have E-Mail assurance that one will be issued but must allow a 'Fed's days. Don't touch this company with your worst enemies barge pole.”

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Posted 5 years ago

“Always competitive on price and a reliable speedy service. Customer service is also proactive. I’ve used them for a few years now, I do shop for price but I find Viovet compares very well in price and to use a company I trust with easy online ordering is what I need with a busy life.”

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Posted 5 years ago

“Easy and quick. I had to edit my order and was very easy.”

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Posted 5 years ago

“Great service”

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Posted 5 years ago

“Great product very reliable use every time”

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Posted 5 years ago

“Very efficient service”

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Posted 5 years ago

VioVet is rated 4.6 based on 1,966 reviews