Virgin Experience Days Reviews

Name: Virgin Experience Days
Address: Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS, Bourne End
Rating: 3.93

3.9 Rating 2,211 Reviews

73 %

of reviewers recommend Virgin Experience Days

3.9

Based on 2,211 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Virgin Experience Days:

Virgin Experience Days was launched in March 2001 under the name of Virgin Experience. Originally offering experiences to corporate clients as a way of incentivising staff and customers, the company rapidly expanded to bring the Virgin values of quality, innovation, value for money and fun to the consumer experience gift market.
The summer of 2003 was a real milestone for Virgin Experience. In our continual quest to bring the best experiences and unrivalled service, we joined forces with Acorne Sports. Founded in 1988, Acorne Sports is the original experience company and it’s their stamp of approval that confirms our pedigree and ability to deliver unforgettable experiences. Acorne ’s unrivalled reputation, knowledge and relationship with all of the featured centres made them the perfect partners for Virgin Experience, a company dedicated to making sure customers have the very best time. By teaming up, we are able to challenge the way every experience is provided and offer once-in-a-lifetime gifts backed up by friendly service staff with first-hand knowledge.

Visit Website

Phone:

0344 504 0844

Email:

social.media@virginexperiencedays.co.uk

Location:

Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS
Bourne End
SL8 5YS

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Virgin Experience Days 1 star review on 13th October 2022

163

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ripped off massively £120 voucher gets you a £64 room. Will never use virgin again.”

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Posted 6 years ago

Hi Stephen. We are so sorry to hear that you are disappointed, are you please able to email us directly with your voucher serial number so that we can look into this further for you?

Posted 6 years ago

“A fabulous day with my daughter.”

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Posted 6 years ago

“Treatment excellent,venue appalling cold,food stale. Hilton hotel Schmoo spa”

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Posted 6 years ago

Hi. We are so sorry to hear this, we have emailed you directly to try and resolve this. Thanks.

Posted 6 years ago

“Page said to send you our review for competition- One star - and that’s generous Total and utter waste of money and time for us. The first page of clues made no sense to us what so ever literally didn’t know the answer to any of it. Second page wanted us to take pictures of strangers... some people are ok with this but not us. So after spending some time sat on a bench trying to work out something, anything we had no choice but to give up. It was way too hard and whilst you could say we are just stupid we both have professional jobs and like to think we have a small amount of intelligence. Shame really, it was even too cold to hang around and get the condolence prize ( we thought about it!) so literally total waste of money sadly.”

Helpful Report

Posted 6 years ago

Hi Sue. We are so sorry to hear this! Are you please able to email us directly on social.media@virginexperiencedays.co.uk with your voucher serial number so that we can help you further? :)

Posted 6 years ago

“What an experience my wife and i had. Fantastic from start to finish. Book the restaurant was so simple. On arrival and throughout the meal the staff were very helpful and made our experience so enjoyable. The food was great. Will be going again.”

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Posted 6 years ago

“We had booked to have afternoon tea at The Shard. The actual tea itself was good quality and enjoyable......although tea was cold when we eventually got to it. The experience was for 2 people and we had booked 2 tickets for the 4 people going. On arrival we were told that one of the voucher codes couldn't be redeemed as it had been cancelled!! I ended up having to go through emails to prove it was correct and had not been cancelled then forward the email to the restaurant supervisor. I cannot fault the staff they were very professional and helpful but all 4 us felt very embarrassed especially in such a high class establishment. It also took the shine off the day which was purchased as a xmas present for my mum and a present for my 40th birthday.”

Helpful Report

Posted 6 years ago

Hey Karena. We are thrilled to hear that you enjoyed the food on offer, but we do not like to see our customers disappointed, so we are grateful that you have raised your concerns regarding your experience with us and provided valuable feedback. We will also ensure that the supplier is made aware of all your comments, especially regarding the poor quality in service. They can then progress further and offer any staff re-training needed. Thanks.

Posted 6 years ago

“Learnt so much in a short time, now hooked on night time photography”

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Posted 6 years ago

“It was great fun and a good experience.”

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Posted 6 years ago

“Dinner was very good and tasty; service excellent. The restaurant has an interesting system of ordering -- each table has a touch--screen which works! Dinner was enormous (not a complaint), so we took some food home. Prosecco has to be much colder -- sorry for nit-picking. When booking, mgmt warned me that we only had our table for ninety mins. This was off-putting but we decided to go anyway. Nothing happened but what if the place was full? Would we have been told to bugger off? Worth a thought”

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Posted 6 years ago

“Extremely good value and so easy to book and get verification”

Helpful Report

Posted 6 years ago

“DO NOT BOOK! we booked over a year ago, flights are always cancelled but the buyer is only informed a few hours before, wasted money, annual leave, time and effort, and Virgin will never give you a refund, they make that clear, Virgin experience abdicate responsibility of selling the product by saying it’s two different companies, Virgin experience and Virgin balloons , with Virgin balloons having their own terms and conditions. What was supposed to be a special occasion and nice experience has turned into a very stressful and upsetting experience with very unhelpful customer services! Branson should be ashamed of himself and so should the rest of the team for allowing this to happen! I’m appalled and will spread the word so other unsuspecting people do not have to go through the same experience as we have. Shameful”

Helpful Report

Posted 6 years ago

Hey Lois. We are so sorry to hear this. Are you please able to email us directly at social.media@virginexperiencedays.co.uk with your voucher serial number, so that we can look into this further for you? Thanks.

Posted 6 years ago

“The experiences always live up to expectations. Gifts which are easy to give and fun to receive.”

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Posted 6 years ago

“A excellent day to be had and well worth every penny spent.”

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Posted 6 years ago

“So easy to transfer your gift card to a voucher . Loads of choice , something for everyone!”

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Posted 6 years ago

“Severe weather with “risk to life” meant we could not travel to our day. The spa were useless at taking calls, sending us in circles. Totally inflexible on re-arrangement of our days access to the spa. Let alone the treatments. Aloof and in-empathising. We will never, ever, part ways with money to Bannatyne Spas again.”

Helpful Report

Posted 6 years ago

Hey. We are so sorry to hear this. Are you please able to email us directly on social.media@virginexperiencedays.co.uk with your voucher serial number so that we can assist you further? Thanks.

Posted 6 years ago

“Our meal at London Steakhouse Co was lovely, food was really good, portion size was decent and staff were very attentive. Cocktails were amazing! Unfortunately, due to timing and snow, we didn’t make it to The Shard, which was disappointing as we were really looking forward to it. Please leave yourself plenty of time between each.”

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Posted 6 years ago

“A nice night away. Relaxing.”

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Posted 6 years ago

“Fab gift easy to use voucher. Great experience lovely afternoon tea.”

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Posted 6 years ago

“Had this as part of a package deal for my mum’s Xmas present. The shard view was ruined by the weather, which I am still awaiting to see if I receive a refund for. However it was the restaurant that I was massively disappointed and upset by. Firstly, the deal that is advertised on Virgin for the 3 course set meal voucher is not upheld by the restaurant, but at that point you’ve already paid, so it’s very misleading. We arrived on time, however we were ignored by staff for 10 minutes as we stood in the cold doorway. When we finally were greeted by the rude front of house man, he told us to wait in the bar. Our drinks order was wrong, our food was tasty but cold, everything was vastly overpriced and the chips were horrendous. We were pretty much ignored by staff the entire time we were there, yet attention was lavished on the customers who were clearly regulars and not taking part in the voucher deal. When it was time to leave and collect our coats we stood in front of the front of house once again, he asked us “what do you want?” before thrusting our coats at us and walking off. I have had nicer food and been served with far more respect at far lower budget establishments. It’s safe to say I will be recommending this restaurant to no one, if the owners do not want people to come into the restaurant with vouchers, then don’t choose to partner up with Virgin? I felt uncomfortable and unwanted the entire meal, and couldn’t wait to leave My parents live in London, and had my mum been impressed would probably look to have made this one of their regular places to eat. What a shame that the staff ensured this will never happen.”

Helpful Report

Posted 6 years ago

Hey Alex. We are so sorry to hear this. Are you please able to email us directly on social.media@virginexperiencedays.co.uk with your voucher serial number, so that we can assist you further? Thanks.

Posted 6 years ago

“Most recent VED was acceptable; previous experience have been good or better. A very good way to purchase experiences - but check small print on expiry dates and any constraints on using your experience. Recommended. Well done.”

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Posted 6 years ago

Virgin Experience Days is rated 3.9 based on 2,211 reviews