Virgin Experience Days Reviews

Name: Virgin Experience Days
Address: Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS, Bourne End
Rating: 3.93

3.9 Rating 2,210 Reviews

73 %

of reviewers recommend Virgin Experience Days

3.9

Based on 2,210 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Virgin Experience Days:

Virgin Experience Days was launched in March 2001 under the name of Virgin Experience. Originally offering experiences to corporate clients as a way of incentivising staff and customers, the company rapidly expanded to bring the Virgin values of quality, innovation, value for money and fun to the consumer experience gift market.
The summer of 2003 was a real milestone for Virgin Experience. In our continual quest to bring the best experiences and unrivalled service, we joined forces with Acorne Sports. Founded in 1988, Acorne Sports is the original experience company and it’s their stamp of approval that confirms our pedigree and ability to deliver unforgettable experiences. Acorne ’s unrivalled reputation, knowledge and relationship with all of the featured centres made them the perfect partners for Virgin Experience, a company dedicated to making sure customers have the very best time. By teaming up, we are able to challenge the way every experience is provided and offer once-in-a-lifetime gifts backed up by friendly service staff with first-hand knowledge.

Visit Website

Phone:

0344 504 0844

Email:

social.media@virginexperiencedays.co.uk

Location:

Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS
Bourne End
SL8 5YS

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Virgin Experience Days 1 star review on 13th October 2022

163

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I cant recommend. Absolutely rubbish customer services. My booking has gone around in circles and i cant confirm my booking exists. I’ve spent 2x 30 minutes listening to their answerphone (which states there is an on line chat - there isn’t) and still got no response. So I’ll get my money back and book elsewhere.”

Helpful Report

Posted 4 years ago

“Booked a virgin experience day within the dates to receive a 20% discount (this was the last day that I could claim). I thought the discount had gone through only to pay and realise it had taken the full amount! I immediately emailed to say what had happened. I did not get a response by email so rang up to say what had happened and too see if I could claim some sort of refund. They said that they couldn’t because the transaction had already gone through. This is not fair as it was clearly within the days to receive the discount and I emailed them straight away! Overall the booking process was easy enough, just a little frustrated that the discount hasn’t been honoured!!”

Helpful Report

Posted 4 years ago

“virgin nightmare thats how I sum it up, my son bought the experience for my 50 birthday for Jamie olivers within 3 weeks of buying this all his restaurants closed down, after a week of trying to get help from virgin we managed to exchange it for a meal at the clink restaurant, we went for our experience which was absolutely great the service and meal was exceptional then we went to pay only to find out that the voucher would not work the manageress went above and beyond to try and resolve the situation after 30 mins of trying to sort this out I eventually paid for the meal and explained I would sort this out with virgin. trying to get hold of virgin was a nightmare having to be put on hold ,constant ringing with no answer and also the opening hours of 9-5 is quite awkward when you are unable to make calls in works time it took me two weeks to eventually get through and speak to someone who then said that I was unable to have a refund and would have to rebook (not happy) I then applied for the bella italia meal whilst on the line with the lady from virgin, I received the voucher and that evening booked my experience. went for my meal today and same as the clink it was exceptional service and food stunning, went to pay and guess what the voucher would not work again. the manageress had to take my phone and email virgin for an activation code which I already had from virgin we then waited for this to come through only to find it still wouldnt work, the staff were exceptional again and they finally got it all sorted. on the two occasions I found it very embarrassing standing at the till with a que of people waiting to be served only to find out this voucher would not work.”

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Posted 4 years ago

“Easy to book”

Helpful Report

Posted 4 years ago

“Reviewing the Red Palace. Not up to expected standard. Entrance very difficult to find ( not the only ones with this problem) - eventually got through to venue on phone to locate it. Having looked at details we should have been offered a glass of fizz each - we were not, but were pushed through to dining area and told to buy own drink. Food was tasty ( if rushed) but not up to master chef expectations . Dessert was very poor. A whole apple with a fork stuck in it - really????? The immersive theatre was good but was chaotically organisied, we hD no idea how many rooms we needed to visit ( that would have been a simple bit of info) so ran out of time and missed one. A shame This was not value for money and makes me question Virgin Experiences”

Helpful Report

Posted 4 years ago

“Such a great website, easy to search through all of the different activities and easy to purchase! Secure website which gives you confidence when booking!”

Helpful Report

Posted 4 years ago

“Good virgin experience but exchange and Active voucher trouble .”

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Posted 4 years ago

“Excellent value for money and we all thourally enjoyed ourselves”

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Posted 4 years ago

“absolutely awful service.......staff cannot even be bothered to answer your call or deal with query via email. will not deal with them again. Both numbers 01494956788 and 03445040844 permanently engaged for days.......hope you all have a happy festive holiday having ruined others.”

Helpful Report

Posted 4 years ago

“You took £201 via PayPal for 3 vouchers for overnight stay at charming British inn I have not received vouchers no answer to emails no answer to phone calls PayPal have intervened I will be willing to go through small claims court appalling company have let me down with 3 Xmas presents how can I be still waiting they were E vouchers will stick to buyagift in future or groupon they have excellent customer care team never had a problem with them you should be ashamed I’m a hard working nurse who’s working Xmas day and your company have no respect for your customers”

Helpful Report

Posted 4 years ago

“Easy to book and set up, my son went on the old Trafford tour and loved it , enjoyed the meal at red cafe too”

Helpful Report

Posted 4 years ago

“A fantastic afternoon tea. Brilliant staff and an amazing spread. Our 3tiers of delights was truly special. Thankyou”

Virgin Experience Days 4 star review on 21st December 2019

Helpful Report

Posted 4 years ago

“Poorly organised by staff at encore had to arrange special assistance and wheelchair accessible seating myself directly with theatre. Given meal options choose Prezzo at 5pm. No email confirmation was rcvd so called back on day of visit to confirm booking and said nothing had been booked for us. Went into detail with the agent regarding the issues we had already had and then rebooked our meal to be told Prezzo wasn't an option in December and only restaurant available at short notice was sports bar and Grill with little option we booked a table. Having explained to the agent my wife's wheelchair needs imagine my utter shock when we arrived at the Sports Bar to realise to get to the restaurant you have to climb 2 flights of stairs. No Lift. Manager was unhelpful and very rude about this saying if you want to eat you have to come up the stairs. My wife, with my support, climbed the stairs causing severe pain and discomfort. Things didn't improve service was awful and the food wasn't great our burger was full of hard gristle bits, we were given the bill before we had even had our desserts. On the plus side the staff at the theatre are amazing and helpful simply could not do enough to help and WICKED itself was truly wonderful. I honestly can't believe in this day and age disabled people are treated so poorly my wife's needs were made very clear but simply overlooked by staff at encore truly disappointing. What's more I emailed encore and virgin to make a complaint following our trip and didn't even have decency to email an apology”

Helpful Report

Posted 4 years ago

“I have tried and tried at different times of the day to book a theatre trip before my voucher expires. I have been told that if I want to extend the date it will be £20 but how can I book if you do not answer the phone. Well the phone is answered but I was told each time the lines were busy then was cut off. So if customers can’t book their experience it’s very profitable for the company if customers either lose their money or pay extra for the extention. Well done Virgin I will tell my family not to pay out money again for a virgin experience. I’ve asked them to phone me to make a booking but don’t expect that will happen.”

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Posted 4 years ago

“Great Gin tasting experience in Liverpool”

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Posted 4 years ago

“Amazing facilities and spa treatment, followed by a glass of prosecco. Highly recommended”

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Posted 4 years ago

“Do not book any experience with a virgin. I have booked loads of experience days and they are by far the worst. They never ever answer the phone so it’s impossible to book any of the days you have prepaid. I called them at 1pm on a Friday and it said they were in training all afternoon”

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Posted 4 years ago

“Stayed in the New Inn, Clapham, Lancs. Wasn’t expecting such a cost, family-run business from a Virgin Experience. It was a perfect getaway and was easy to book.”

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Posted 5 years ago

“Food choices very limited”

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Posted 5 years ago

“Excellent day out at the shard then a meal at the Hard Rock Cafe.”

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Posted 5 years ago

Virgin Experience Days is rated 3.9 based on 2,210 reviews