Virgin Experience Days Reviews

Name: Virgin Experience Days
Address: Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS, Bourne End
Rating: 3.93

3.9 Rating 2,213 Reviews

73 %

of reviewers recommend Virgin Experience Days

3.9

Based on 2,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Virgin Experience Days:

Virgin Experience Days was launched in March 2001 under the name of Virgin Experience. Originally offering experiences to corporate clients as a way of incentivising staff and customers, the company rapidly expanded to bring the Virgin values of quality, innovation, value for money and fun to the consumer experience gift market.
The summer of 2003 was a real milestone for Virgin Experience. In our continual quest to bring the best experiences and unrivalled service, we joined forces with Acorne Sports. Founded in 1988, Acorne Sports is the original experience company and it’s their stamp of approval that confirms our pedigree and ability to deliver unforgettable experiences. Acorne ’s unrivalled reputation, knowledge and relationship with all of the featured centres made them the perfect partners for Virgin Experience, a company dedicated to making sure customers have the very best time. By teaming up, we are able to challenge the way every experience is provided and offer once-in-a-lifetime gifts backed up by friendly service staff with first-hand knowledge.

Visit Website

Phone:

0344 504 0844

Email:

social.media@virginexperiencedays.co.uk

Location:

Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS
Bourne End
SL8 5YS

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Virgin Experience Days 1 star review on 13th October 2022

163

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As a birthday gift from my family we visited Kew Gardens with cream tea for 2. Obviously nothing wrong with Kew Gardens it’s the most beautiful place. The ‘cream tea’ was the problem, the overview on voucher mentioned heading for the beautiful Orangery for a self service cream tea. On arrival at the Orangery, which was almost empty that day, we were told by a waitress that our voucher could not be used and we should go to ‘Botanicals’, so we walked the fair distance to be told ,’ no you can’t use a voucher here, go over to the Cafe. We then headed to the Cafe, which is part of the very busy gift shop. On enquiring to staff what the cream tea consisted of we were told, slice of cake and coffee!! So we proceeded to cashier with said cake and ordered coffee, and were told,no this isn’t part of cream tea and pointed out th member of staff we had previously spoken to, her reply was ‘Oh ok but just this once’. So basically the ‘cream tea was coffee in a paper cup with cake, (no scones and cream). No chance of a table in such a busy section either. To be honest, this is far from my idea of an afternoon cream tea!! What made the whole experience worse is that Over a two week period and at least 12 emails back and forth, Customer Support merely thanked me for my feedback. Obviously the problems arose through lack of knowledge/helpfulness by staff at Kew, but Virgin should really investigate so that people like my family do not buy experience days which are expensive and are not delivering what they promise.”

Helpful Report

Posted 5 years ago

“Good food, poor ‘experience’. Obvious that it would have been easier and cheaper to book direct.From start to finish, from choosing the ‘experience ‘ to validating and printing and booking , was very long winded I had booked a table for 2 adults and 2 children(both needing high chairs) there was no table or chairs ready and we had to child proof the table from cutlery and rearrange chairs. The menu was very much a massive upsell. If you wanted steak, it was extra. If you wanted salad, you had to pay extra for any meat. Brownie was over microwaved, so much that it couldn’t be cut through and had turned into a burnt caramelised biscuit on the bottom. I had to bring my little boy who is two. I asked for just a small chips, but was told I had to order him a three course meal from the child’s menu, which was an utter waste. Sent from Yahoo Mail for iPhone”

Helpful Report

Posted 5 years ago

Hi Lucy, Many thanks for taking the time to leave your feedback. We're sorry to hear of your disappointment and the trouble you encountered using your voucher. Whilst we do try and provide as much as possible within our packages and our set menus, we do appreciate that this may not be suitable for everyone. Any extras that are purchased are optional and paid directly to the supplier.

Posted 5 years ago

“Overcrowded. Uncomfortable seats and disgusting toilets”

Helpful Report

Posted 5 years ago

Hi Chris, Many thanks for taking the time to leave a review. We're really sorry to hear about your less than satisfactory experience. It would be great to know what experience you had and pass this feedback onto the supplier, so if you would like to get in touch please pop an email to info@virginexperiencedays.co.uk.

Posted 5 years ago

“A lot of waiting around for 8 minutes of driving. The driving was good but it felt like you were in a cattle market.”

Helpful Report

Posted 5 years ago

Many thanks for taking the time to leave a review. It is a real shame that the delays affected you on the day. The team do work hard to keep to the schedule as closely as possible, however there can be occasions when this regrettably isn't possible for various reasons. We will certainly pass your feedback onto the supplier directly so that they are aware of the points you've raised.

Posted 5 years ago

“Limiting options when booking. Still had to spend further £50 on the day.”

Helpful Report

Posted 5 years ago

Hi Niloma, thank you for your recent review. In regards to our vouchers, we do always try our hardest to ensure the inclusions are made clear on the voucher and if any you are wanting any extras, they are payable on the day. Please do accept our sincere apologies if this information had been missed.

Posted 5 years ago

“Booking process too long winded and contact number didn’t work. Voucher only valid for 6 month which I think should be 12 months to have the option of going in the better weather as it was a present for Christmas.”

Helpful Report

Posted 5 years ago

Hi Chris, thank you for your recent review and we are very sorry to hear of your disappointment. All of our vouchers do come with different validity periods and we do advise of these prior to purchase and on the physical voucher itself so we can only sincerely apologise if this information was missed.

Posted 5 years ago

“Not a charming break, thank goodness there is a beautiful cathedral nearby.”

Helpful Report

Posted 5 years ago

Hi there, thank you for your recent review. We are very sorry to hear that you did not enjoy the experience and we are very sorry to see the picture attached. We will be sure to pass these comments on to the supplier directly so that they are able to be monitored moving forwards.

Posted 5 years ago

“Poor hotel with sad staff, to top it all a bad dilapidated room and very poor breakfast”

Helpful Report

Posted 5 years ago

Hi Wayne, thank you for your review and we are very sorry to hear of your disappointment. We welcome all our customers’ feedback, positive or otherwise, and the information received is passed on to our suppliers for their comments. This helps us to improve and maintain the standards of service we would expect for our customers. We can also advise that your comments have been logged onto our in-house database so that our Quality & Performance Manager can monitor these moving forwards. Thank you again for taking the time to leave a review.

Posted 5 years ago

“we had the bateaux London cruise with afternoon tea.we recieved our table number waiting to board the boat.our table number did not exists. so no table.stood there while everybody was being seated.we had to sit at the back of the boat with the wedding parties ECT.very noisy.whilst up the front end of the boat the other people had the nice music from a piano player.waitess dropped glasses and champagne dropped on a lady sitting to the side of me.didnt get a cup of tea until later.although our order was taken twice.very disappointed with this as it was a Christmas gift from our son”

Helpful Report

Posted 5 years ago

Hi there, thank you for your review and we are very sorry to hear of your disappointment following your experience. This is certainly not the experience that we would expect for our customers so we will be sure to pass your comments onto the supplier directly so that these can be monitored moving forwards.

Posted 5 years ago

“Terrible hotel miles from city centre! Great meal though at restaurant. We made it into an experience as we booked a second night at a nice city centre hotel and managed to take in all the attractions we wanted to see.”

Helpful Report

Posted 5 years ago

Hi Mr Clark, thank you for your recent review and we are very sorry to hear that you did not enjoy certain aspects of your experience. This is certainly not the experience that we would expect for our customers so we will be sure to pass your comments onto the supplier directly so that these can be monitored moving forwards.

Posted 5 years ago

“This was a treat bought for me for my birthday. When having to choose eurostar times and hotels, we were amazed to see that, had we booked this directly ourselves, we would have saved nearly half the cost we paid with Virgin, so a huge mark up by Virgin for this Paris break. We also upgraded our room with extra cost to ourselves as Virgin weren't prepared to do this. Despite this we had a great break.”

Helpful Report

Posted 5 years ago

Hi there, thank you for your recent review and we are very sorry to hear of your disappointment. In terms of the numerous experience days we offer, we can only confirm that our buying team always try to source the very best rates possible from each supplier directly. Whilst we are unable to go into further details about individual pricing for contractual reasons, we can confirm that our buying team also regularly monitor prices. A supplier can always reduce their prices directly or advertise a limited-time offer for customers who book directly. As we are sure you can appreciate, this is something which is outside of our direct control, as a supplier is certainly within their rights to take such an action.

Posted 5 years ago

“I got a call on the morning of my treatment to say treatment times had been changed. This was kind of an inconvenience as my partner and I already planned out our time at the gym. This meant we had limited times to use the facilities including gym and swimming. We specially requested for a full body massage but we got a back massage and facial treatment offered to us instead. The ladies massaging didn’t have any form of conversations with us to put our mind at ease or even a little description of products used would have been helpful. Overall not happy with our massage experience. Although the centre has brilliant facilities”

Helpful Report

Posted 5 years ago

Hi Abi, thank you for your review and we are very sorry to hear that certain aspects of your experience did not meet your expectations. Sometimes timings do need to be changed for reasons outside of anyone's control and we can only sincerely apologise that this had happened on the date of your experience. This is certainly not the experience that we would expect for our customers so we will be sure to pass your comments onto the supplier directly so that these can be monitored moving forwards.

Posted 5 years ago

“If you book what is on the voucher then, like us, all should hopefully go well and you will have a good day. Our voucher was for a London gig - but we don't live in London and so we wanted to swap. When swapping, the voucher seems to be almost valueless and the excess you pay for the experience is more than buying tickets direct. Also dates are more constrained than buying direct because Virgin vouchers seem to be for the cheaper options - and this can limit the dates you can book. In the end we travelled to London and had a great night out in a short stay in London.”

Helpful Report

Posted 6 years ago

Hi there, thank you for your review and we are very sorry to hear of your disappointment. With our vouchers, they do have a face value and if they are able to be exchanged this is what you are able to exchange with onto a different experience. We do not advertise ourselves as a discounted company so we can only sincerely apologise for any disappointment caused. We will be sure to pass your comments onto the relevant department so that they can be monitored moving forwards.

Posted 5 years ago

“Excellent but requests not noted in the slightest”

Helpful Report

Posted 6 years ago

Hi Natalie, thank you for your recent review. We are very happy to hear that you enjoyed your experience and we will be sure to pass your comments onto the suppliers directly.

Posted 6 years ago

Hi Natalie, thank you for your recent review and we are very sorry to hear of that certain aspects of your experience did not meet your expectations. This is certainly not what we would expect for our customers so we will be sure to pass this onto the relevant department.

Posted 5 years ago

“Not well advertised that the boat doesn't actually move! It's hard not to see this as a deliberate slight by virgin but maybe that's our fault for not reading the small print. The staff were lovely but the food and decor mediocre. A far cry from the photos displayed on the website. We just feel a bit had to be honest”

Helpful Report

Posted 6 years ago

Hi there, thank you for your review and we are very sorry to hear of your disappointment. We do try to include as much information as possible in our activation process so please do accept our sincere apologies for any information that may have been missed.

Posted 6 years ago

“Don't bother with virgin experience days, go direct and save yourself hassle. If something goes wrong with the voucher at the venue you will need to wait until office hours to resolve it, which could mean you have a wasted experience voucher / trip.”

Helpful Report

Posted 6 years ago

Hi Josh, thank you for your recent review. We are very sorry to hear that something had gone wrong with your voucher on the date of your experience. So that we are able to look into this for you, please email info@virginexperiencedays.co.uk along with your voucher details.

Posted 6 years ago

“Hidden costs and extremely short sessions. I wouldn’t recommend, although the people doing it couldn’t have been nicer.”

Helpful Report

Posted 6 years ago

Hi Jane, thank you for your recent review and we are very sorry to hear of your disappointment. In order for us to be able to look into this further for you, please send an email into info@virginexperiencedays.co.uk along with your voucher details. A member of our team will then be able to pick this up and assist you further.

Posted 6 years ago

“To long to wait for food and drink”

Helpful Report

Posted 6 years ago

Hi Pauline, thank you for your recent review. We are very sorry to hear that you had to wait a long time for your food and drink. If you would like to leave your comments, please email info@virginexperiencedays.co.uk along with your voucher details so that we would be able to look into this further for you.

Posted 6 years ago

“Not like a traditional relaxing spa day, set in a busy, noisy gym so kinda hard to do any relaxing, there were sirens going off and drowning out the spa music”

Helpful Report

Posted 6 years ago

Good afternoon Mel, thank you for your recent review. We are sorry to hear that your experience was not as enjoyable as we would hope when using one of our vouchers. If you could please send over the details of your day, and the voucher details if still held to info@virginexperiencedays.co.uk, we will be able to look into this further for you. We apologise again that your experience was not enjoyable and for any disappointment caused but thank you for taking the time to get in contact.

Posted 6 years ago

“I purchased a Harry Potter studio tour and lunch at Mercure hotel as a 60th birthday present. I also paid to extend the life of the voucher Over the years I have purchased a number of Red Letter Day vouchers and have enjoyed all of the experiences. However, the service received at the Mercure hotel yesterday was absolutely appalling. We arrived for lunch at 2pm as arranged and were shown to our table. The first course did not reach us until 2.50. One of the starters was salt and pepper ribs. Not only had it taken 50 minutes to arrive but it was also served cold! Despite having complained about the service by 3.20pm we still had not received our main course and so decided to leave. The service we received was also experienced by two other couples who were already seated when we arrived. One couple had not been served anything and the other who had just ordered a mains received their food as we were leaving.”

Helpful Report

Posted 6 years ago

Hi Jane, thank you for your recent review. We are very sorry to hear that you are disappointed with your experience. However unfortunately we are not Red Letter Days and this is not something that we are able to help with we are afraid. We would recommend speaking with Red Letter Days to see if there is anything they are able to do for you.

Posted 6 years ago

Virgin Experience Days is rated 3.9 based on 2,213 reviews