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Virgin Experience Days Reviews

3.9 Rating 2,211 Reviews
73 %
of reviewers recommend Virgin Experience Days
3.9
Based on 2,211 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Read Virgin Experience Days Reviews

About Virgin Experience Days:

Virgin Experience Days was launched in March 2001 under the name of Virgin Experience. Originally offering experiences to corporate clients as a way of incentivising staff and customers, the company rapidly expanded to bring the Virgin values of quality, innovation, value for money and fun to the consumer experience gift market.
The summer of 2003 was a real milestone for Virgin Experience. In our continual quest to bring the best experiences and unrivalled service, we joined forces with Acorne Sports. Founded in 1988, Acorne Sports is the original experience company and it’s their stamp of approval that confirms our pedigree and ability to deliver unforgettable experiences. Acorne ’s unrivalled reputation, knowledge and relationship with all of the featured centres made them the perfect partners for Virgin Experience, a company dedicated to making sure customers have the very best time. By teaming up, we are able to challenge the way every experience is provided and offer once-in-a-lifetime gifts backed up by friendly service staff with first-hand knowledge.

Visit Website

Phone:

0344 504 0844

Email:

social.media@virginexperiencedays.co.uk

Location:

Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS
Bourne End
SL8 5YS

Write Your review

Virgin Experience Days 1 star review on 13th October 2022
Anonymous
Virgin Experience Days 5 star review on 15th January 2020
Des Burnett
Virgin Experience Days 5 star review on 5th January 2020
Holly
Virgin Experience Days 5 star review on 4th January 2020
T Miranda
Virgin Experience Days 5 star review on 4th January 2020
Will
Virgin Experience Days 5 star review on 4th January 2020
Will
Virgin Experience Days 5 star review on 22nd December 2019
Emma
163
Anonymous
Anonymous  // 01/01/2019
Lovely hotel location. Show was spectacular.
Helpful Report
Posted 7 years ago
Booked Ripleys Believe it or not and a two course Planet Hollywood Meal. Ripleys was Ok - shame they didn't bother to mention that there was an audio tour and some exhibits only had numbers relating to the tour- which we realised ONCE we were inside. No mention on the website that you will have a severe lack of options for food: a burger, two salads or two pastas - not a big choice. The desert was either cheese cake OR ice cream - I had to kick up a bit of a stink as I cannot eat dairy and got offered sorbet. To be honest- it's just not worth the money for the hassle involved.
Helpful Report
Posted 7 years ago
Feedback has been sent and is being reviewed by the customer service team.
Helpful Report
Posted 7 years ago
I had a theatre and meal experience given to me and my partner. We booked up and we're looking forward to our weekend. 2 days after booking we were informed by virgin that the restaurant we had booked would be under going renovations at the time we are booked for, I cannot believe that virgin did not know about this at the time of booking as the restaurant is at a big London hotel and we booked only 4 weeks before going. Virgin offered us alternative restaurants, but this took several phone calls at my expense for which they were not bothered about in the slightest. I found the staff I dealt with quiet rude and unhelpful with regards to this problem, and there was no offer of the slightest good will gesture for the inconvenience cause. We received this as a gift from a family member which was lovely, unfortunately the whole inconvenience of the booking process has spoilt a lovely gesture. I certainly would not buy a virgin experience for anybody, I would look for an alternative company.
Helpful Report
Posted 7 years ago
I have had awful experiences with Virgin Experience days - it is a painful and long winded process and you end up not being able to book the experience you want. the staff are less than helpful and take an age to come back to you I would not recommend Virgin Experience days at all just from a service and logistical point of view
Helpful Report
Posted 7 years ago
Booked this experience for wedding anniversary and we absolutely loved it. Very helpful staff all-around. The swimming pool/sunbed area was fabulous, with sauna and steam rooms. The swimming pool was really good sized at 19m and even with few people in it doesn't look crowded. The spa staff was very courteous and helpful. Dinner and breakfast were good, nothing special about the menu but nothing disappointing either. Spa facilities were the real star
Helpful Report
Posted 7 years ago
Fabulous birthday present. Total surprise. Beautiful cars, wonderful location & finished off with lovely cake & cuppa! Hope to visit again.
Helpful Report
Posted 7 years ago
everything the experience said it would be
Helpful Report
Posted 7 years ago
Yes it did
Helpful Report
Posted 8 years ago
The lady doing the presentation and teaching was miserable serious and did not make it enjoyable for us at all.
Helpful Report
Posted 8 years ago
Ordered 2 seperate experiences for 2 seperate people to go to 2 different addresses. They were both sent to the same person who thought they were both for her and was delighted. When I realised the mistake I called up to sort out the error only to be told the only way I could rectify it was to ask for my mother in law to give back the presents she had been so excited to receive. They admitted it was human error on their part but would only offer me a measly 15% off if I wanted to repurchase another gift to replace the one that got sent to the wrong person. Terrible customer service - they just don't care.
Helpful Report
Posted 8 years ago
Staff are genuinely combative on the phone and not looking to help and sometimes genuinely angry. They were happy to cancelled on me at short notice and lacked concern that I had to expensive travel arrangements which were now worthless. When tried to re-arrange at short notice (longer than their notice) I was told it was not possible. Only use them for ideas and locations. By-pass them when you've made a decision.
Helpful Report
Posted 8 years ago
Shard was great. Really impressed.
Helpful Report
Posted 8 years ago
we got a gift of a spa day for 2 at Bannatynes, which was very easy to redeem and book. The experience was very relaxing
Helpful Report
Posted 8 years ago
The shard experience part of my voucher was great and the booking wasn't too tricky either. I did have to sit on hold for about 25 minutes to book the time I wanted though which was a little annoying.
Helpful Report
Posted 8 years ago
Voucher was misplaced in the Christmas clean up - they refused to e mail though and requested a further £20 to reissue another piece of paper! Really?? Rather greedy and shan't be booking again
Helpful Report
Posted 8 years ago
A lovely day out with my husband; a three course meal at Chaka Zulu was given to us as a wedding present. Staff were very friendly and helpful; food came on time and tasted nice. Would definitely recommend to friends and family.
Helpful Report
Posted 8 years ago
Left over 30 mins LATE on a 2hr trip as the boat arrived 25 mins LATE !! Queue jumpers made it pointless and trip ended 8.20pm so about 1h 20 mins altogether. Waste of time. Had a great day out in London and this spoilt it. If your thinking of doing this then THINK AGAIN and save your £££ for something better.
Helpful Report
Posted 8 years ago
Long waiting time. Unprofessional make-up and stylist. no snacks and refreshments as advertised. Unprofessional photographer. Lots of lies told re waiting time, then told you were being given a discount for the waiting time, but you weren´t as they removed two of the photo´s in the package, and removed the two free photo´s you were supposed to get with the original offer. Struggled to find 10 professional photo´s. I have done these photo shoots twice before and took my daughter as a special birthday treat for both her and myself, so we felt we had to buy some photo´s, but feel it was a waste of day and £250.00. Virgin should not associate with this company, I only used them because it was a Virgin Experience, but it was the worst ever experience. The entire thing was rushed and very un professional. Please remove your name from this and stop other people from having such a bad experience
Helpful Report
Posted 8 years ago
I had a severe allergic reaction, poor service and an inedible main
Helpful Report
Posted 8 years ago
Virgin Experience Days is rated 3.9 based on 2,211 reviews