Virgin Experience Days Reviews

Name: Virgin Experience Days
Address: Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS, Bourne End
Rating: 3.93

3.9 Rating 2,211 Reviews

73 %

of reviewers recommend Virgin Experience Days

3.9

Based on 2,211 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Virgin Experience Days:

Virgin Experience Days was launched in March 2001 under the name of Virgin Experience. Originally offering experiences to corporate clients as a way of incentivising staff and customers, the company rapidly expanded to bring the Virgin values of quality, innovation, value for money and fun to the consumer experience gift market.
The summer of 2003 was a real milestone for Virgin Experience. In our continual quest to bring the best experiences and unrivalled service, we joined forces with Acorne Sports. Founded in 1988, Acorne Sports is the original experience company and it’s their stamp of approval that confirms our pedigree and ability to deliver unforgettable experiences. Acorne ’s unrivalled reputation, knowledge and relationship with all of the featured centres made them the perfect partners for Virgin Experience, a company dedicated to making sure customers have the very best time. By teaming up, we are able to challenge the way every experience is provided and offer once-in-a-lifetime gifts backed up by friendly service staff with first-hand knowledge.

Visit Website

Phone:

0344 504 0844

Email:

social.media@virginexperiencedays.co.uk

Location:

Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS
Bourne End
SL8 5YS

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Virgin Experience Days 5 star review on 15th January 2020

162

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant day out at the theatre and meal afterwards. Hassle free too! Perfect birthday!”

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Posted 6 years ago

“A great evening in nice surroundings”

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Posted 6 years ago

“It was so easy to book, staff were so friendly and helpful, facilities were clean and well kept and the massage was absolutely amazing. We almost fell asleep and could have stayed there all day we were that relaxed. We left feeling very relaxed and happy and will definitely go back again! Highly recommend to anyone looking to treat someone special to a day of relaxation!”

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Posted 6 years ago

“We did not receive all 12 dishes. After 15 minuets waiting for our last two dishes to arrive they didn’t so we got the bill and wanted to leave. Told staff but it was too late for us to wait any longer and I was disappointed they forgot about our table so left. Wouldn’t recommend.”

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Posted 6 years ago

“Paid in excess of £200 for hotel, train fares, pedicure and manicure. Time off work for me and my partner. Arrived at experience to be told it had been cancelled, they were moving studios!! Email sent 5 days before not seen (costs already incurred anyway). Could not answer phone call day before and no message left. Virgin experiences always fantastic before. But this one cost a lot of money for nothing. Even with a new date I cannot afford all the extra costs again. Really wanted the photoshoot to show the world I still have ‘it’ at 60. Sadly the big 60 will now go unrecorded. Very upset and disillusioned.”

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Posted 6 years ago

Hey Heather. We are so sorry to hear this. We have sent you an email directly to discuss how we can move forward. We look forward to hearing from you. Thanks.

Posted 6 years ago

“The dates were so infrequent for Whiskey blending experience that in the end my husband and son have booked up for this Sunday, 18th March, 2018. Unfortunately beVy snow is forecast on that day, so trains are most probably not going to be running, so they will never get to have their experience! The voucher runs out on 1st April, but apparently all dates up until then are fully booked, so that means all the money i paid for my husband's 60 th birthday will be lost! You can extend the date, but that means paying another £40.00, which is nearly as much as I paid! I feel a year is not long enough for an experience voucher to be valid, especially as the dates offered for the experience are very few, and are only available at weekends!! All in all this is likely to be a very bad experience!!!”

Helpful Report

Posted 6 years ago

Hey Suzanne. We are so sorry to hear this, we have emailed you directly to ask for the necessary information we need to help you further. We look forward to hearing from you. Thanks.

Posted 6 years ago

“I didnt end up going and I lost out on money. It was meant to be my bday present and I ended up losig £70 because the terms and conditions dont allow for someone to be ill and for rescheduling. Although the event people were allowed to reschedule my time less than 24 hours before my scheduled booking and not lose out. The T&Cs need ammendments.”

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Posted 6 years ago

Hey. We are so sorry to hear this! We have emailed you directly to request the necessary information to help you further. Looking forward to hearing from you shortly. Thanks.

Posted 6 years ago

“Saved 20% by booking through virgin Experience”

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Posted 6 years ago

“Seeing the excitement on my daughters face when getting out of the car after her driving experience just blew me away. She was buzzing and can’t wait to go back. Thanks guys. X”

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Posted 6 years ago

“The whole experience for the two of us was outstanding. Dinner on board a train at night hauled by a steam locomotive with excellent service and great food. Superb.”

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Posted 6 years ago

“My mum and I enjoyed spa day for two lovely gift for Mother’s Day”

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Posted 6 years ago

“The view from the shard was wonderful but the marco pierre whites restaurant experience was awful! It was actually The london steak house in middlesex street around the corner from Liverpool street. Arrived on time for our meal at 5. 15 and was told to wait at the bar ( the bar was tiny ) which was a small area. We was squashed up with many other people waiting for their tables. There was no apologies or a complimentary drink. At 5.40 we was shown to our table. No pleasantries from the waiter. 5.55 they take our drink orders by this time we was parched. We also asked for water which was poured from a bottle that was only a third full ( I have never been to a restaurant where a full bottle of water was not given ) I did not drink it as this could of been left by another dinner. Whilst eating my main meal a waiter walked past almost dragging a big bin of empty bottles through the restaurant to dispose of I suppose, twice this happened. This was by no means a marco pierre white experience! Very dissatisfied”

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Posted 6 years ago

Hey Helga. We are thrilled to hear that you enjoyed the wonderful views from the Shard but sincerely apologise that the restaurant failed to meet your expectations on this occasion, and I would like to reassure you that we take all customer feedback seriously to ensure that our services are delivered to the highest standard that we would expect to see or our customers. We do not like to see our customers disappointed, so we are grateful that you have raised your concerns regarding your experience with us and provided valuable feedback. We will also ensure that Marco Pierre Whites are made aware of all your comments, especially regarding the poor quality in service. They can then progress further and offer any staff re-training needed. Thank you for taking the time to let us know about your experience.

Posted 6 years ago

“Excellent experience and good value for money.”

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Posted 6 years ago

“Our daughter purchased a visit to the Morgan Factory with Cream Tea as a gift. It was an absolute joy. Interesting, fun and thoroughly enjoyed by both of us - even though my wife is not really into cars. Great day out and I would recommend to anyone.”

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Posted 6 years ago

“Very easy to book and a good choice of venues.”

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Posted 6 years ago

“Let me entity a day at the races with all parts of the day pre booked”

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Posted 6 years ago

“Just tried to use a voucher which was a gift and found that the restaurant closed for business. Called virgin and they refused to refund money or offer something extra apart from the option to exchange to same value ( which is something they offer to anyone that calls and asks to change the experience). They did not bother to call or email but said they sent a letter which we did not receive and neither the person that gave us the voucher. We made arrangements around the restaurant which now we need to change but Katherine, manager from customer relation department did not care about all this. She went further to suggest that it has been 5 months since we have the voucher which is valid until 16Apr so why we did not use it up until now. Basically, she was trying to imply that it is our blame that we left it so late even if we still have 1month to use it. That is beyond ridiculous for a manager to say that. We asked for refund they said they can;t do that, we asked to find a simillar experience and they found a restaurant with 3.1 rating even if the original one had 4.3 rating. We told her that we don't want to go to a restaurant with 3.1 star rating as this is just not offering same value, basically we never go to restaurants below 4star as ( I also have a restaurant btw) they are just not worth even a visit if almost half of visitors rate then negatively. But Katherine, the manager said in her opinion those two restaurants , the original one which is closed and had 4.3stars and the one she offered in her view have same value. VIRGIN CUSTOMER SERVICE IS A DISGRACE TO THE WHOLE INDUSTRY. I will never use them again , not for flying or anything else and certainly not for vouchers. AVOID”

Helpful Report

Posted 6 years ago

Hi Silvian. We are sorry to hear that you remain disappointed with the response from our Customer Service Manager. Whilst we can appreciate your frustration, we do regrettably have no control over suppliers going into administration, and as soon as this happens we will try our best to contact all purchasers via letter, as i'm sure you can appreciate we sell thousands of vouchers a day, and are unable to chase each and every customer to ensure that they have received these letters. We are more then flexible with our vouchers and try to accommodate customers as best we can. The restaurant that was offered as an alternative was in no way meant to offend you. Please do keep in mind that the rating it is given on our website is determined by the reviews the customers leave, everyone is entitled to their own opinion and some people may have different perceptions to others. We are still more than happy to offer you an exchange to another experience from our website, if you would like to take up this option then please do just contact us by the 16/04/2018 which is the expiry date of your voucher, and we will happily still honour the extension as mentioned on the phone by Katherine yesterday. We do hope that this information helps. Thanks.

Posted 6 years ago

“This experience day was a gift for our Ruby wedding anniversary and was an excellent day out. The Thames boat trip was a unique way to view London. The three course meal at The London steak house was was excellent and included a glass of champagne, the staff were friendly and made our visit special knowing that we were celebrating. We would definitely recommend this experience.”

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Posted 6 years ago

“Health club staff were rude which made our spa experience not as relaxing and enjoyable as we would have liked.”

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Posted 6 years ago

Hey Matt. We sincerely apologise that the experience failed to meet your expectations on this occasion, and I would like to reassure you that we take all customer feedback seriously to ensure that our services are delivered to the highest standard that we would expect to see or our customers. Thanks for taking the time to let us know about your day.

Posted 6 years ago

“Well organised and great value for money.”

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Posted 6 years ago

Virgin Experience Days is rated 3.9 based on 2,211 reviews