Name: VisaHQ
Address: 1701 Rhode Island Ave NW, Washington, District of Columbia
Rating: 4.39

“VisaHQ is a terrible service! Do not use them! They have no higher chance of getting the visa you need than you do yourself applying directly to the embassy. So save the $165 service fee and do not go through VisaHQ! My visa application was messed up incredibly, ruining my travel plans, it was very long and communication via email and phone was very poor. They do not make clear that they are charging you all this money and there is no guarantee you will get any visa at all. So SAVE YOUR MONEY and do not go through VisaHQ. They are a joke. Pia from the Sydney office was not understanding nor helpful with my application at all.”

Helpful Report

Posted 5 years ago

Hello! Thanks for taking the time to share your feedback about VisaHQ. I would like to personally apologize for the negative experience you had. We strive to exceed our clients' expectations and that clearly didn't happen in your case. I would also like to put your mind at ease about the legitimacy of the company by providing a bit of background information. VisaHQ was founded in 2003 and is based in Washington D.C. The company has continued to expand throughout 2019 and maintains excellent relationships with numerous embassies and government agencies around the globe. Furthermore, I want to remind you that our team has no control over visa issuance and validity. That is determined solely at the discretion of government officials. If there is anything else we can do to assist you with your order, don't hesitate to contact our Sydney office directly at +61 2 7200 0815. I sincerely hope you'll reconsider using our services again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“VisaHQ is a terrible service! Do not use them! They have no higher chance of getting the visa you need than you do yourself applying directly to the embassy. So save the $165 service fee and do not go through VisaHQ! My visa application was messed up incredibly, ruining my travel plans, it was very long and communication via email and phone was very poor. They do not make clear that they are charging you all this money and there is no guarantee you will get any visa at all. So SAVE YOUR MONEY and do not go through VisaHQ. They are a joke. Pia from the Sydney office was not understanding nor helpful with my application at all.”

Helpful Report

Posted 5 years ago

Hello! Thanks for taking the time to share your feedback about VisaHQ. I would like to personally apologize for the negative experience you had. We strive to exceed our clients' expectations and that clearly didn't happen in your case. I would also like to put your mind at ease about the legitimacy of the company by providing a bit of background information. VisaHQ was founded in 2003 and is based in Washington D.C. The company has continued to expand throughout 2019 and maintains excellent relationships with numerous embassies and government agencies around the globe. Furthermore, I want to remind you that our team has no control over visa issuance and validity. That is determined solely at the discretion of government officials. If there is anything else we can do to assist you with your order, don't hesitate to contact our Sydney office directly at +61 2 7200 0815. I sincerely hope you'll reconsider using our services again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“From the start of trying to get my visa, it was very stressful. A lot of information I wasn’t told straight away and things being left to the last minute which I could of been informed to start with. Not very likely to use this service again. Had to spend time going back and forth to London which cost me a lot of money.”

Helpful Report

Posted 5 years ago

Hello! Thank you for leaving your feedback regarding VisaHQ. I would like to personally apologize for the negative experience you had with our services. We strive to exceed our clients' expectations and that clearly didn't happen in your case. To further discuss your situation and find out why certain documents were requested late in the process (we have no control over additional consular requests, for example), call our London office directly at +44 20 7148 6117 or reach out to Maria at maria.firmino@visahq.co.uk. Again, my sincere apologies and I hope you'll reconsider using VisaHQ again in the future. Safe travels! Rebekah @ VisaHQ

Posted 5 years ago

“For me i will not give any star. Very very bad service. I pay the service and after finding out they cannot give me appointment then i have to cancel the service and now when it comes paying me back from beg of november until now they still did not return.Very bad i will not recommend them.”

Helpful Report

Posted 5 years ago

Hello! Thanks for reaching out to VisaHQ. I would like to personally apologize for the negative experience you had with your recent order. We strive to exceed our clients' expectations and that clearly didn't happen in your case. Unfortunately, our team has no control over whether or not consular appointments are available, although we do everything in our power to secure time slots for clients like you. If there is anything further we can do to assist you at this time, don't hesitate to reach out to info@visahq.com or to call your local VisaHQ office. Again, my apologies, and I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah at VisaHQ

Posted 5 years ago

“The service is very poor”

Helpful Report

Posted 5 years ago

Hi Mahmoud, Thanks for sharing your feedback regarding VisaHQ. We strive to exceed our clients' expectations and that clearly didn't happen in your case. Rest assured that reviews like yours help us improve our services worldwide. For assistance and to reach a resolution, don't hesitate to reach out to an agent directly at info@visahq.com. Again, my sincere apologies. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

Hi Mahmoud, Thanks for sharing your feedback regarding VisaHQ. We strive to exceed our clients' expectations and that clearly didn't happen in your case. Rest assured that reviews like yours help us improve our services worldwide. For assistance and to reach a resolution, don't hesitate to reach out to an agent directly at info@visahq.com. Again, my sincere apologies. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“I applied for my visa on the 10th Dec...one that should have only taken 3-5 days... my trip is on the 6th of Jan? It says it is being processed. I called an operator who told me it should have been done by now...I am starting to panic as I feel it's not going to reach me in time... This is not a good way to start a holiday. If this does not arrive in time i will be seeking advice as i have given this company enough time. Graham williams.”

Helpful Report

Posted 5 years ago

Hi Graham, Thanks for reaching out to VisaHQ. I would like to personally apologize for the negative experience you've had with our services. We strive to exceed our clients' expectations at every turn. For a solution, please reach out to our U.S. Operations Manager, Tatiana, at tatiana.temidayo@visahq.com. You can also call our Washington D.C. headquarters directly at (202) 558-2216. We are open until 2 PM local time on Christmas Eve and will re-open with regular hours on December 26. Again, my apologies. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

Hi Graham, Thanks for reaching out to VisaHQ. I would like to personally apologize for the delay in processing you are experiencing. We strive to exceed our clients' expectations and that clearly hasn't happened in your case. For assistance, please don't hesitate to reach out to our London office directly at +44 20 7148 6117 or to contact maria.firmino@visahq.co.uk. Again, my sincere apologies and we look forward to helping you resolve this issue. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“I'm so deeply disappointed with the level of support and service that I have received. I have chosen you to make sure I won't have to worry or chaise up anything, and how wrong I was. I ended up calling you and emailing every day as there was very little or vague information. It says 2-5 days to receive visa - my agent applied for my visa after 10days of application(7working days) !After many attempts to contact her she just replied that she applied for visa when I asked why the process is so delayed her response was 'The visa will be valid for 30 days that's why it have been submitted in December 19 to match your travel dates' , when I responded that visa is granted from the given date in application, the arrival date, not the date from when we apply, she did not respond to that. I'm still waiting for my visa, and all my friends who applied on the very same day got their visas over a week ago, now I'm waiting for any update and instated of being excited about my trip and Xmas, I'm keep refreshing my email and stressing that they won't make it on time due to delays during Christmas period. Way to go to set up a mood for such an amazing trip :(”

Helpful Report

Posted 5 years ago

“I applied for Romania Visa and I was told that they will not represent me at the Embassy as Embassy does not allow it. It was all fine I was charged 10k for filling the application form, which I had to fill myself. 3k for on-site assistance where no-one came to Embassy as it was holiday for VisaHQ and not Embassy and Visa fee which certainly was refunded because the guy who was supposed to pay on my behalf did not come and I had to Pay by myself. the one star is for the refund only. Nothing else. There was poor communication from VisaHQ on documentation, availability and they were not at all aware of rules. If you can not provide service, please do not charge customers for it.”

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Posted 5 years ago

“I have never seen any organization/person irresponsible when it comes to Visa for an Individual for a country where the norms are changing every now and then. The service provided was seriously bad, i can not explain the gravity of it. No follow ups, no information and seriously no communication. If I have to do everything by myslef, i wonder why I paid so much money to the organization.”

Helpful Report

Posted 5 years ago

Hi Rajnish, Thanks for reaching out to VisaHQ. I would like to personally apologize for the fact that you weren't fully satisfied with the services you received. We strive to exceed our clients' expectations and that clearly didn't happen in your case. I have spoken to Ramesh regarding your situation and it seems that, as per our team's emails to you, we were unable to render services outside of document consultancy and assisting you with your online application. This is due to the fact that Romania does not accept third-party representation for applicants. Again, my sincere apologies that you are dissatisfied. If there is anything we can do to rectify the situation or further assist you at this time, don't hesitate to reach out to Ramesh at ramesh.krishnan@visahq.in. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

Hi Rajnish, Thanks for reaching out to VisaHQ. I would like to personally apologize for the fact that you weren't fully satisfied with the services you received. We strive to exceed our clients' expectations and that clearly didn't happen in your case. I have spoken to Ramesh regarding your situation and it seems that, as per our team's emails to you, we were unable to render services outside of document consultancy and assisting you with your online application. This is due to the fact that Romania does not accept third-party representation for applicants. Again, my sincere apologies that you are dissatisfied. If there is anything we can do to rectify the situation or further assist you at this time, don't hesitate to reach out to Ramesh at ramesh.krishnan@visahq.in. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“I applied for an indian visa and was told it will take 7-10 business days. They received the documents on the 5th but they’re saying it’ll be out on the 30th of December. This is terrible as I urgently need to go there. If I had known I wouldn’t have submitted my passport in the first place as now I’m stranded.”

Helpful Report

Posted 5 years ago

Hi Hauwa, Thanks for sharing your feedback regarding VisaHQ. I have spoken to Maria regarding your order and have been informed that your submission appointment was scheduled for December 10, as nothing was available prior to that date. As per her emails to you, the process can take up to 15 business days once submission is complete. Due to the upcoming holidays, this means the visa may not be issued until December 30. I would like to personally apologize for the fact that you are having travel issues and, if you have additional questions at this time, don't hesitate to reach out to Maria directly at maria.firmino@visahq.co.uk. You can also contact our London office at +44 20 7148 6117. Again, my sincerest apologies and I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“The representative totally failed to mention my husband needed an invitation letter to enter Taiwan and sent him for the appointment”

Helpful Report

Posted 5 years ago

Hi Ahmed, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the incorrect information you received from your agent. We strive to exceed our clients' expectations and that clearly didn't happen in your case. I want you to rest assured that we take reviews like yours seriously and they help us improve our services worldwide. If there is anything we can do to rectify your situation at this time, don't hesitate to reach out to an agent directly at info@visahq.com. Again, my sincerest apologies and I hope you will give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“I applied for a visa through VisaHQ expecting for the visa approval process and return of my passport to be faster. Unfortunately, I was totally wrong in my assessment. It is cheaper and faster going directly to the embassy. My travel was due to family emergency and I pleaded with VisaHQ to expedite the process and was willing to pay additional cost for the service to no avail. The embassy approved my visa on the and returned it to VisaHQ on the 20th. My passport was not shipped till the 27th by VisaHQ. I had to reschedule my flight twice. I see no reason for their service. It is neither fast nor professional as you can’t get anyone on the phone. They will only communicate via email and still not very responsive. I regret deeply using their useless service. Stay Away!”

Helpful Report

Posted 5 years ago

Hi Kristofer, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the negative experience you had with our services. We strive to exceed our clients' expectations and that clearly didn't happen in your case Our team works hard to secure our clients' visas as promptly as possible and I sincerely apologize that we dropped the ball in regard to your order. Please rest assured that reviews like yours help us improve our services worldwide. Again, my sincere apologies and I hope you will give VisaHQ a chance again in the future. This is not the standard of service to which we hold ourselves. Safe travels, Rebekah at VisaHQ

Posted 5 years ago

“I don't know if this the right place to review VisaHQ India but since I can't find anything else I am going to. I had an option to travel to Delhi to the Tajikistan consulate (wish I did) for my visa but seeing the positive reviews of Visa HQ and advertising they could get my Tajik visa on their website , I decided to trust them and sent them all the required documents along with their fee, I also asked several times that if they feel like they can't do it in time for my dates to let me know! A very irresponsible woman named Navashri told me it would take 5 working day maximum and not to worry. Only to be told today that my visa has been 'rejected' but the email form the consulate said no such thing and told me to go my nearest embassy (which is what I wanted to do in the first place) Long story short they aren't even offering my money back. I don't mind paying 20 times the legal fees to sue them for their arrogance and incompetence for wasting my time and money. Do not recommend to anyone (Visahq India anyway)”

Helpful Report

Posted 5 years ago

Hi Reza, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the negative experience you had with our services. We strive to exceed our clients' expectations and that clearly didn't happen in your case. Rest assured that reviews like yours help us better train our staff members, including Navashri, around the world. I have informed our Indian Operations Manager, Ramesh, of your situation. You can reach him directly at ramesh.krishnan@visahq.in. Again, my sincere apologies and I hope you will give VisaHQ a chance again in the future. Safe travels, Rebekah at VisaHQ

Posted 5 years ago

“Bad service”

Helpful Report

Posted 5 years ago

Hi Erika, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the negative experience you had with our services. We strive to exceed our clients' expectations and that clearly didn't happen in your case. Rest assured that we take poor reviews like yours seriously and we use them to improve our services across the board. If there is anything we can do to further assist you or rectify your situation, don't hesitate to reach out to tatiana.temidayo@visahq.com. Again, my sincere apologies and I hope you'll choose VisaHQ again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Horrible mix-ups Now hq cancelled my order,saying I will get a full refund. If not, I will contact the attorney general of Illinois. Your company put the wrong birthdate on my final document. Also communications mix-ups. A nightmare.”

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Posted 5 years ago

“not recommended and avoid at all cost. I applied for a multiple entry Philippines visa, VisaHQ charged me full amount and sent confirmation but the actual visa was single entry. I relied on their confirmations and went to airport and got detained because of VisaHQ negligence. It caused me a great deal of financial loss and three days at the airport. It has been a horrible experience.”

Helpful Report

Posted 5 years ago

Hi Shabbir, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the negative experience you had while applying for your Philippines visa. We strive to exceed our clients' expectations and that clearly didn't happen in your case. In reviewing your situation, I see that you were issued a refund for the cost difference between a multiple entry visa and a single entry visa. Unfortunately, our team has no control over visa validity; that is determined solely at the discretion of consular officials and there is no guarantee you will receive the validity for which you initially applied. Again, I am sincerely sorry for the inconveniences you experienced and I hope you will give VisaHQ a chance again in the future. If you require additional assistance at this time, don't hesitate to reach out to pia.castellano@visahq.com. Safe travels, Rebekah at VisaHQ

Posted 5 years ago

“My visa issued after my visit”

Helpful Report

Posted 5 years ago

Hi Mamoon, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the fact that you had a poor experience with our services. We strive to exceed clients' expectations and that clearly didn't happen in your case. Our team does everything possible to make sure clients like you receive their visas promptly. Unfortunately, however, we have no control over consular delays and closures, which sometimes occur. I hope you will give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“I had misguiding issues which made the canadian embassy feel i withheld information and has resulted in debarring for 5 years (inspite of sharing previous US visa rejection with your Indian team). I escalated with your team but have not received any response (It has been over 12-15 days) Requesting the international to get in touch with me immediately to help work with me on this debarring thing”

Helpful Report

Posted 5 years ago

Hi Sana, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the negative experience you had with our services and let you know that we take reviews like yours seriously. We strive to exceed our clients' expectations and that clearly didn't happen in your case. For assistance at this time, please reach out to ramesh.krishnan@visahq.in. He has been made aware of your situation. Again, my sincere apologies and I hope you'll give VisaHQ a chance again in the future. Safe travels, Rebekah at VisaHQ

Posted 5 years ago

“I did not get reply on my application”

Helpful Report

Posted 5 years ago

Hi Jubeir, Thanks for reviewing VisaHQ. I would like to personally apologize for the negative experience you had with our services. We strive to exceed our clients' expectations and I apologize that didn't happen in your case. For assistance at this time, don't hesitate to reach out to info@visahq.com. Again, my sincere apologies and I hope you will give VisaHQ a chance again in the future. Safe travels, Rebekah @ VisaHQ

Posted 5 years ago

“Still waiting for the visa; there hasn’t been any follow-up.”

Helpful Report

Posted 5 years ago

Hi Suzanne, Thanks for sharing your feedback regarding VisaHQ. I would like to personally apologize for the problems you've been having with your order. For assistance, please reach out to an agent directly at info@visahq.com. We strive to provide our clients with up-to-the-minute updates and I am sorry you haven't received prompt communications in your inbox. Safe travels! Rebekah at VisaHQ

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

VisaHQ Reviews