Vision Express Reviews

Name: Vision Express
Rating: 3.07

3.1 Rating 595 Reviews

49 %

of reviewers recommend Vision Express

Company Reviews

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Metrics

3.1

Based on 595 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I went to Vision Express because Specsavers let me down. I have now been let down even more by Vision Express. I appreciate that Scotland is still in full Lockdown at the moment but that doesn't give the customer service manager the rights to to lie and be rude to me. I was told at the beginning of Lockdown that I would have my glasses delivered to me withing 2 weeks. That didn't happen. I was then told that it would be another 1o days that time passed and I still didn't receive my glasses. I phoned and they told me anothere 1o days. Again that time passed and then I was told that the manager was on her day off. I phoned her the next day and she said that she would look into it and she didn't. I phoned her again and she said that they had been delivered and signed for. That is not the case I wear contact lenses as well. I have been wearing my last pair of 2 week lenses for nearly 4 weeks as the last time that they sent me my 3 month order they only sent me 1 pair of lenses. I now have an eye infection because I am wearing lenses for more time than I should be. I can't see without my glasses or contact lenses. When I spoke to the customer services manager the last time she told me that it wasn't i,portant as I am not working at the moment. She said tha I didn't need them. I live alone. Owing to Lockdown regulations I can't have anyone come into my home. I need my glasses. I need Vision Express to stop lying to me. I need to be able to see what I am doing. I can't go on like this. I would not recomend Vision express to anyone. In fact the opposite I would strongly discourage them to not go there. They are all about the money. They don't care that they are part of the medical field. I am in serious pain and I can't see properly and it is Vision Expresses fault. They don't care about the health of their customers all they care about is making money. Something needs to be done about them They need to be put out of business so that they can't carry on hurting people.”

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Posted 4 years ago

“Rubbish! Purchased glasses and within a few months its already falling apart. Only for them to repair it and again for it to fall apart. I've never broken glasses and till this day have my old ones from my previous Opticians, only God knows why I decided to change to Vision Express. Don't bother with them. Better off at Specsavers, Optical World etc.”

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Posted 4 years ago

“Vision Express at Liverpool One shopping centre, Liverpool denied to give me my prescription which was paid for. Before I made my payment for my test, I asked the lady who was serving me that I only need to test my eyes and get the prescription as I want to purchase glasses elsewhere. She said that's fine. And when I asked her when my prescription will be ready for collection after the initial test, she said it will be given immediately. So, I went ahead with my purchase and given a date for testing. After my eyes were tested, I was taken to the floor and was told to select frames for my glasses. When I told the lady who tested my eyes ( Eastern European blond short hair) that I already spoke to colleague regarding this and I just need my prescription, so, I could purchase my glasses elsewhere. She didn't even bother to answer me and left me and went inside a room and closed the door. There were two men at the till. I explained the matter and asked to speak to the lady who I made my payment with because she was the one who asked me to take a seat before my test. She was inside the same room with the lady who tested my eyes. Those men didn't even bother to call her. I waited more than an hour, but none of those ladies came out of the room. Then I left the shop without getting my prescription. I made 5 (five) visits to Vision Express on different days on different times to get my prescription. Yet left empty handed. On my sixth visit, I had to beg for my prescription and finally got it. Once I send my prescription to the seller who was in a different country, I was told that Vision Express DID NOT include my pupillary distance. Without the knowing the distance, they cannot make my glasses. Very DISAPPOINTED”

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Posted 4 years ago

“Brout lacoste glasses because leicester is on lock down can't take them back to show them its a design fault not me dont want refund just new write arm for the glasses ?”

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Posted 4 years ago

“Great services .great price for glasses good value well made .very pleasant experiance.”

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Posted 4 years ago

“First class service as always, glasses are wonderful, clear vision in both eyes, thank you very much”

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Posted 4 years ago

“Very friendly and professional. No complaints at all. Tony”

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Posted 4 years ago

“Very good service. Price was reasonable as the used my old frames to put my new lens in. And when my new lens came in they sent a text message that they were in.”

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Posted 4 years ago

“Thank you so.much for the services rendered to me by the Store Manager..(forgotten his name he is not fr Ireland..tall good looking guy) very professional efficient friendly and welcoming.I will definitely recommend family and friends to look out for him when going to Vision Express Dublin 15. A very big thank you again love for yr exceptional professionalism in your job. Regards Mei Choong”

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Posted 4 years ago

“I had no phone call to say my glasses were ready and when I checked in to ask if they were ready I was told by a very unprofessional member of staff that she thinks someone else had collected them but couldn’t be sure and I had to go home to get my old glasses to trace the new ones that were missing and it couldn’t be checked on the system. Three trips later and I am still waiting for glasses and have been told they’ll have to order new ones. Where mine have gone I don’t know and how they went to the wrong person I don’t know but it’s cost me petrol and time which I don’t have to spare with children and grandchildren going back and forth to your store. Very bad service”

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Posted 4 years ago

“Excellent service very good friendly. Very helpful when choosing glasses on what suited me. At Matlock in derbyshire”

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Posted 4 years ago

“Exceptional service from the staff in Sturminster Newton. Took a real interest in helping source prescription cycling glasses.”

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Posted 4 years ago

“my first proper eye test other than school and doctors. The test its self was good but after I was not told anything just look at some frames. Then told to bring a frame over to a table next thing I know I had brought them. Not told anything or when to pick them up.My wife had a lot better experience going through all the frame styles why she needed them and when to pick then up.”

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Posted 4 years ago

“I got varifocals and I could not get on with them and I took them back and got two separate pairs of glasses and I'm very happy with them it was a prompt and good service thank you”

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Posted 4 years ago

“Exceptional service from Andy the Manager and his colleague Steve Fowler at the New George Street Branch, Plymouth. Nothing was too much trouble for them to sort”

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Posted 4 years ago

“Very well looked after, great friendly staff, happy experience. Thank you.”

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Posted 4 years ago

“The staff were great, very helpful. Only let down by the awful selection of glasses in store.”

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Posted 4 years ago

“Friendly team. Made me feel welcome. Eye test was good and the choice of glasses not too overwhelming.”

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Posted 4 years ago

“As usual on my last visit, all the staff were lovely and very professional. I cannot fault the experience I have had over the years at Vision Express.”

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Posted 4 years ago

“Efficient, friendly and very professional. Best prescription i have had in a long time. Excellent service.”

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Posted 4 years ago

Vision Express is rated 3.1 based on 595 reviews