Vision Express Reviews

Name: Vision Express
Rating: 3.07

3.1 Rating 595 Reviews

49 %

of reviewers recommend Vision Express

Company Reviews

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Metrics

3.1

Based on 595 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got text from Vision Express informing me my annual free eye test would soon be due, I got an appointment for.Mon 5th July at 2.30 pm in Lisburn (15 miles away).when I arrived they did the pre test checks and when I saw the optician she said I would have to pay for test as it wasn't a full year since my last test ,needless to say I didn't pay and won't be back”

Helpful Report

Posted 3 years ago

“My glasses arm was broken The Holborn branch spent time locating another branch to just replace the arm as the Italian supplier was going to take 4 weeks They in-fact replaced the who new frame . Excellent all in two days thank you”

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Posted 3 years ago

“I’ve been wearing glasses and contact lenses for over 20 years. Today, I had the most amazing experience with Madan of Vision Express in Meadowhall Sheffield. I received some of the best customer service from anywhere. He addressed the issues with professionalism (which could potentially have been overlooked) and answered all the questions that I was thinking even before I could ask- as though he was reading my mind. He showed that he has the customers’ interest at heart. He checked my eyes thoroughly on both visits, with utmost care and attention which I was so pleased to receive. This was the first time I’ve experienced an optician conduct their tests with great care and compassion in such a way. Thank you so much Madan and Vision Express. I would highly recommend your service to anyone. Wishing your store all the success for the future. Mr S.Y. Founder & CEO of English Now. BSc Hons”

Helpful Report

Posted 3 years ago

“My teen is eligible for free sight test & NHS voucher as they are named on my tax credit award. NONE of the staff there, absolutely NONE, were aware of this benefit & kept saying that as my teen had left school they're not eligible. I ended up having to phone tax credits during the appointment, & had to pass the phone to the V Express manager so they could explain this benefit to them. Happy with the outcome, but a customer SHOULD NOT have to explain how the benefit system works to a company that already offer NHS vouchers.”

Helpful Report

Posted 3 years ago

“This review is for the Chester le Street branch. Had a eye test done a week ago and they could not supply Ray Ban sun glasses of my choice with prescription lenses. I visited today 21.06.21 to ask for pupil distance and was told point blank I could not have it as I had not purchased glasses even though they could not supply. It would have took all of 30 seconds to give me said pupil distance and I had already said that I would be purchasing my "normal glasses" there. The manageress was rude and would not engage. Consequently I will not be going back there again. Disgusting service.”

Helpful Report

Posted 3 years ago

“At the end of my eye test in a small unventilated room at the at Sidmouth branch, I was shocked when the optician told me that she had chosen not to be vaccinated against covid. There are many elderly people in Sidmouth, some of whom may not have been able to be vaccinated for various reasons. It is massively irresponsible for the optician not to advise customers, before their appointment, that she is an anti-vaxxer so that they can make the decision whether to attend or not.”

Helpful Report

Posted 3 years ago

“Had an eye test 5 years ago and was told I had cataracts and might want to think about surgery in 2/3 years time. Had another eye test 3 years later as my sight had deteriorated quite significantly and I was very concerned. Told the optician I wanted to be referred. Before even testing my eyes I was given a lecture on the dangers of having surgery. I was told after the test there was no sign of cataracts and that I needed much stronger glasses and should wear varifocals. I said I wasnt happy but the optician was pushy and so I thought well she knows best and bought them, although walked away feeling she was more of a sales person than optician! Several months later and eyesight still deteriorating I paid to see a consultant who informed me upon examination that I have ‘significant cataracts’!! I’m now awaiting surgery. I’m also awaiting a refund from Vision Express!”

Helpful Report

Posted 3 years ago

“A superb service and professional optician Naz, gave an informed and test beyond compare .”

Helpful Report

Posted 3 years ago

“Fantastic service from the Burnley store in Tesco . From the 1st phone call to book in Elaine gave me outstanding customer service, getting eyes tested to go in to collect my 2 new pair of glasses Elaine was extremely helpful but was interacting with me as Customer not a number , we had a good old chat very friendly lady as well Mel who serviced me my last pair of glasses , very friendly , Flowers and card for Elaine ,thank you so much ,should be more staff in shops like Elaine and Mel , 😁”

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Posted 3 years ago

“Visted the Ilford store had fantastic service. Anu was a great help. She is very friendly and helpful. Anu helped me find the right frames. Thanks Anu”

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Posted 3 years ago

“Yesterday my husband and I visited Vision Express, Cribbs Causeway for our annual checks. We could not be more satisfied in the way we were treated and the service that we received. Most highly recommended.”

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Posted 3 years ago

“You get a very good service,being using them for years nothing to much trouble”

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Posted 3 years ago

“Outstanding service from the team at Bexhill branch. Following recent surgery I wasn’t feeling too great but they looked after me so well. The optician was thorough and reassuring. My prescription hadn’t changed and the optician kindly cleaned and repaired my existing frames. I didn’t feel under pressure to buy new glasses. I will return.”

Helpful Report

Posted 3 years ago

“All they wanted to do was to sell me glasses. I felt they were happy that I have cataracts and my prescription kept changing, more money for new glasses. Would not put me on the list for surgery as it was not considered bad enough. I have since had surgery privately and was told my cataracts were really bad. Optometrist was really rude to me so I shall not be going back to Axminster, I am free.”

Helpful Report

Posted 3 years ago

“Hastings East Sussex branch. Within hours of my eye test both eyes bloodshot and swollen. Phoned the branch to explain ,but no interest at all. Requested the PD which was not on the prescription as unable to leave the house, I wished on this occasion to order a pair of glasses on the internet. This was refused. Head office contacted them and also refused.”

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Posted 3 years ago

“I recently had an eye test ( very efficient young man ). I have to say that from start to finish the service could not have been better. the waiting time for new glasses was very short indeed and the price very reasonable. would not hesitate to use the service in future thanks a lot team.”

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Posted 3 years ago

“Recently I went to pay for 2 new frames chosen. Chris, a new employee in the York branch served. He checked for fitting, explained about the anti-reflection needed for some glasses & how to reduce the look of a thicker lens. Highly informative & able to answer all my questions..also the load down on the pricing. He told me even though he’s just started he is really happy to be part of the team & really enjoys working for the manageress, Judith ? Took time & care.”

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Posted 3 years ago

“Bishop auckland branch can’t get through on phone rang customer services they finally got me through but don’t appear to have any urgency to sort problems my niece tried 16 times last week I tried for 40 minutes no one answered”

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Posted 3 years ago

“Always recieve a first class service here from start to finish. Optician was very thorough and sales staff were great at helping me find what I was looking for. Great customer care, you might pay a little bit more but worth every penny.”

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Posted 3 years ago

“The service was brilliant from start to finish”

Helpful Report

Posted 3 years ago

Vision Express is rated 3.1 based on 595 reviews