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Vision Express Reviews

3.1 Rating 591 Reviews
50 %
of reviewers recommend Vision Express
3.1
Based on 591 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 37%
Accurate And Undamaged Orders
Greater than 74%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.1 out of 5
Returns & Refunds
Refunds Process
Difficult
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Vision Express 1 star review on 28th July 2024
Vincent
Vision Express 1 star review on 12th March 2024
Anonymous
Vision Express 1 star review on 12th March 2024
Anonymous
Vision Express 1 star review on 11th November 2022
Anonymous
Vision Express 1 star review on 19th January 2022
Anonymous
Vision Express 1 star review on 26th November 2021
Suresh
Vision Express 1 star review on 3rd August 2020
Anonymous
Anonymous
Anonymous  // 01/01/2019
My teen is eligible for free sight test & NHS voucher as they are named on my tax credit award. NONE of the staff there, absolutely NONE, were aware of this benefit & kept saying that as my teen had left school they're not eligible. I ended up having to phone tax credits during the appointment, & had to pass the phone to the V Express manager so they could explain this benefit to them. Happy with the outcome, but a customer SHOULD NOT have to explain how the benefit system works to a company that already offer NHS vouchers.
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Posted 3 years ago
This review is for the Chester le Street branch. Had a eye test done a week ago and they could not supply Ray Ban sun glasses of my choice with prescription lenses. I visited today 21.06.21 to ask for pupil distance and was told point blank I could not have it as I had not purchased glasses even though they could not supply. It would have took all of 30 seconds to give me said pupil distance and I had already said that I would be purchasing my "normal glasses" there. The manageress was rude and would not engage. Consequently I will not be going back there again. Disgusting service.
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Posted 3 years ago
At the end of my eye test in a small unventilated room at the at Sidmouth branch, I was shocked when the optician told me that she had chosen not to be vaccinated against covid. There are many elderly people in Sidmouth, some of whom may not have been able to be vaccinated for various reasons. It is massively irresponsible for the optician not to advise customers, before their appointment, that she is an anti-vaxxer so that they can make the decision whether to attend or not.
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Posted 3 years ago
Had an eye test 5 years ago and was told I had cataracts and might want to think about surgery in 2/3 years time. Had another eye test 3 years later as my sight had deteriorated quite significantly and I was very concerned. Told the optician I wanted to be referred. Before even testing my eyes I was given a lecture on the dangers of having surgery. I was told after the test there was no sign of cataracts and that I needed much stronger glasses and should wear varifocals. I said I wasnt happy but the optician was pushy and so I thought well she knows best and bought them, although walked away feeling she was more of a sales person than optician! Several months later and eyesight still deteriorating I paid to see a consultant who informed me upon examination that I have ‘significant cataracts’!! I’m now awaiting surgery. I’m also awaiting a refund from Vision Express!
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Posted 3 years ago
A superb service and professional optician Naz, gave an informed and test beyond compare .
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Posted 3 years ago
Fantastic service from the Burnley store in Tesco . From the 1st phone call to book in Elaine gave me outstanding customer service, getting eyes tested to go in to collect my 2 new pair of glasses Elaine was extremely helpful but was interacting with me as Customer not a number , we had a good old chat very friendly lady as well Mel who serviced me my last pair of glasses , very friendly , Flowers and card for Elaine ,thank you so much ,should be more staff in shops like Elaine and Mel , 😁
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Posted 3 years ago
Visted the Ilford store had fantastic service. Anu was a great help. She is very friendly and helpful. Anu helped me find the right frames. Thanks Anu
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Posted 3 years ago
Yesterday my husband and I visited Vision Express, Cribbs Causeway for our annual checks. We could not be more satisfied in the way we were treated and the service that we received. Most highly recommended.
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Posted 3 years ago
You get a very good service,being using them for years nothing to much trouble
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Posted 3 years ago
Outstanding service from the team at Bexhill branch. Following recent surgery I wasn’t feeling too great but they looked after me so well. The optician was thorough and reassuring. My prescription hadn’t changed and the optician kindly cleaned and repaired my existing frames. I didn’t feel under pressure to buy new glasses. I will return.
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Posted 3 years ago
All they wanted to do was to sell me glasses. I felt they were happy that I have cataracts and my prescription kept changing, more money for new glasses. Would not put me on the list for surgery as it was not considered bad enough. I have since had surgery privately and was told my cataracts were really bad. Optometrist was really rude to me so I shall not be going back to Axminster, I am free.
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Posted 3 years ago
Hastings East Sussex branch. Within hours of my eye test both eyes bloodshot and swollen. Phoned the branch to explain ,but no interest at all. Requested the PD which was not on the prescription as unable to leave the house, I wished on this occasion to order a pair of glasses on the internet. This was refused. Head office contacted them and also refused.
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Posted 3 years ago
I recently had an eye test ( very efficient young man ). I have to say that from start to finish the service could not have been better. the waiting time for new glasses was very short indeed and the price very reasonable. would not hesitate to use the service in future thanks a lot team.
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Posted 3 years ago
Recently I went to pay for 2 new frames chosen. Chris, a new employee in the York branch served. He checked for fitting, explained about the anti-reflection needed for some glasses & how to reduce the look of a thicker lens. Highly informative & able to answer all my questions..also the load down on the pricing. He told me even though he’s just started he is really happy to be part of the team & really enjoys working for the manageress, Judith ? Took time & care.
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Posted 3 years ago
Bishop auckland branch can’t get through on phone rang customer services they finally got me through but don’t appear to have any urgency to sort problems my niece tried 16 times last week I tried for 40 minutes no one answered
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Posted 3 years ago
Always recieve a first class service here from start to finish. Optician was very thorough and sales staff were great at helping me find what I was looking for. Great customer care, you might pay a little bit more but worth every penny.
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Posted 3 years ago
The service was brilliant from start to finish
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Posted 3 years ago
We’ve used Nottingham Victoria Centre Vision Express for many years now, in excess of 20, and they have always been unfailingly professional, friendly and helpful on every visit. Today,13/4/20, Tony, Izzy, and the opticians were lovely, especially Izzy. It was extremely busy but they managed it all so well and gave us a good deal. Whenever minor repairs are needed they help out and usually things can be sorted. Wouldn’t go anywhere else.
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Posted 3 years ago
They have single handedly done everything possible to slow my business down. They have level 1 support which barely knows anything. Level 2 support I think is one guy. Because it takes 3-4 weeks to get a response and they may pass it on to level 3. If you value your business do not pay these people a minute of your time and money. I have stopped.
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Posted 3 years ago
I had ordered glasses at the Tesco Burnley Vision express and I received an email stating they were to be delivered between Sunday and Wednesday so on Wednesday evening my husband was at Tesco and I asked him to enquire to which he was told they were ready and I could go collect them the following day. I went to pick them up and the Receptionist Elaine was so rude to us and she was being rude to other staff members, she made us feel so belittled when I tried explaining the situation that I didn’t have a text it was my husband who had enquired, she was so rude and honestly did not want to be there. I noticed her being rude when I had my eye test but as I didn’t deal with her directly I brushed it off as her having a bad day but honestly how I was spoken to and treated today I will not be back, I understand things go wrong but just be nice to customers its not that hard, I will say all the other staff were brilliant but she has really turned me off ever returning!
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Posted 3 years ago
Vision Express is rated 3.1 based on 591 reviews