Vision Express Reviews

3.1 Rating 594 Reviews

49 %

of reviewers recommend Vision Express

Company Reviews

Questions

Metrics

3.1

Based on 594 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

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Returns

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How quickly does Vision Express resolve customer queries?

Helpful Report

(2 days ago)

Greater than 69% of reviewers feedback is Vision Express resolves customer queries within an hour.

Helpful Report

(2 days ago)

60.78%

Industry Average

“ Torquay branch, staff were professional, friendly and very helpful. David Stoyles the optometrist I saw explained everything in detail and answered all my questions. Great service all round, I would highly recommend. ”

- terence booth

“ The crewe store in Market St. We're exceptionally helpful and professional. Elaine. Jo. Jane. and Shirley were all extremely helpful. I rate them 10/10 for service and customer satisfaction. . ”

- Mr A Culshaw

“ The customer service by Magdalena in Vision Express The Square Tallaght Dublin was outstanding. Lovely person, great sense of humour, explained everything properly to me and took great care that I understood the options in order to make an informed decision. Lovely person and great front of house for any business. ”

- Gary C Dublin

Vision Express Reviews

Customer Service - Average