Vision Express Reviews

3.1 Rating 608 Reviews

49 %

of reviewers recommend Vision Express

Company Reviews

Questions

Metrics

3.1

Based on 608 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

How does Vision Express deliver? How long does Vision Express take to deliver? Does Vision Express deliver on time? How is accuracy and good condition of items delivered by Vision Express?

Returns

Customer Service

How can I contact Vision Express? How quickly does Vision Express resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Vision Express.

Visit Website

How quickly does Vision Express resolve customer queries?

Helpful Report

(2 weeks ago)

Greater than 69% of reviewers feedback is Vision Express resolves customer queries within an hour.

Helpful Report

(2 weeks ago)

62.75%

Industry Average

“ Huge well done and thank you to Sarah and Steph in you Ashford Crooksfoot Tesco store. Service, professionalism and patience were 5 star. Looking forward to picking up the new passes ”

- Karen H

“ Torquay branch, staff were professional, friendly and very helpful. David Stoyles the optometrist I saw explained everything in detail and answered all my questions. Great service all round, I would highly recommend. ”

- terence booth

“ The crewe store in Market St. We're exceptionally helpful and professional. Elaine. Jo. Jane. and Shirley were all extremely helpful. I rate them 10/10 for service and customer satisfaction. . ”

- Mr A Culshaw

Vision Express Reviews

Customer Service - Average