“Aamir the customer support executive was very helpful, he addressed my concern and answered my queries in a very professional way. Thank you very much Aamir.”
“The service here is impeccable, outstanding-there was this one worker who helped me (I assume her name is Louise but do forgive me if I am wrong)to get the results faster.Thank you for your help, I truly recommend- Nasir A Satar Zada.”
“Louis was really helpful with rebooking my PCR test and she was very kind and approachable towards me as have the rest of the support team have been :).No complaints.”
“This is feedback about the service Agent called Louise, not the clinic. After several failed attempts to get my COVID test refund confirmed, I spoke to Louise today who took the matter to management and called back as promised telling me that the refund was confirmed. Thank you Luise, for the great Service provided by you personally.”
“Unethical Company: This company sold us Same Day PCR pre-travel tests .... We needed these urgently and were willing to pay a high price (£289 EACH!). They did not provide one of test results the same day and are refusing to honour the money back guarantee they advertise clearly on the website. I ended up being on the phone after midnight, waiting for over 20 minutes, to chase my result up. We even got a call at 2.00am checking we had received the late results by email. And annoyingly I later found out that they just send the swabs out locally anyway in Liverpool, to the much more professional Biograd Service, who we later found out charge a much lower fee (£100) for the same test if you go direct.”
“vivo clinic - dont use this company for travel pcr tests they are just middlemen that provide self tests i their clinics then posting them to a lab, if anything goes wrong? problems with results, late results, delays in the post, wrong information on the fit to fly certificates? they will ignore you and keep your money, they are the worst kind of company exploiting the covid crisis to line their own pockets, avoid”
“They are totally untrustworthy, do NOT use this company.
Booked a Covid test one month in advance which they cancelled at less than 48 hours notice with ludicrous excuses. Jeopardised my flight to Spain. Promised urgent refund never materialised despite frequent calls to them. I have now had to reclaim from my credit card company. They are scammers!”
“My results did not arrive by the guaranteed 48 hour turnaround which caused me financial loss and emotional distress.
The service provided by VIVO Clinic highlighted a significant lack of competence and a blatant disregard for integrity.
The customer service was appalling as they did not take any responsibility for the delay. Instead they blamed the Laboratory for a delay in their part.
However, VIVO Clinic were fully responsible as the Laboratory informed me that the clinic did not arrange delivery to the Lab in a timely fashion so that my results could be received before the guaranteed deadline.
After being on hold for hours, not receiving my results in time and receiving such a poor service, I had to purchase a new flight. I have requested an immediate refund for this "guaranteed" service and have not heard back.
I absolutely do NOT recommend VIVO Clinic and I will not be using them again as they have proven to be unreliable and dishonest.
The 'guaranteed' service should not be used as part of your advertising efforts, it is completely false and not accurate - false advertisement to sell products should not be permitted.”
“I just got of the phone with Mr Aamir about covid tests. He was absolutely wonderful and helpful, he even went for that extra mile to get me information i didn't even thought about myself. He made my life easier and I thank him very much for that”
