“Exceptional customer service from Mira today who tried to resolve a problem with a phone my daughter uses that could not make calls from Austria. A delightful, caring and dedicated person determined to solve the problem A huge credit to your company”
“Tried to speak to someone about getting broadband but couldn’t get to speak to anyone by phone. Typing messages is not good enough. Will go elsewhere”
“Exceptional customer service from
Yen Ha in Yeovil today. Had a problem transferring WhatsApp from old phone to new one and she sorted it all out for me.
Thanks so much, very happy and will always return to that particular store for help.”
“Had problems with my Vodafone router 2 gentleman and a lady called Hata didn't get the gentlemen's names. Couldn't fault the service very professional and helpful all sorted now thank you Vodafone.”
“Leaving Vodafone after being with them for over 20 years. Spent hours on the phone over a few calls getting an upgrade and the wrong delivery came. The customer service call I made afterwards was awful, they made no attempt to rectify the situation so now leaving. People warned me not to renew with Vodafone .... PLEASE DO NOTE USE VODAFONE, YOU HAVE BEEN WARNED !”
“I tried to cancel my son's phone contract after the two years was up. Been passed to debt collection, without any communication after we thought it was cancelled 4 months earlier.”
“Utterly useless Twitter 'help'. Go round in canned response circles with ever-changing staff who totally understand your concerns of course, but won't or can't do anything meaningful about them. Then want to know how well they did. And a ridiculous number of 'security' hurdles - it's not a bank account - just to get try to them to stop harassing me with communications about a broadband upgrade I didn't need, want, or even request. Madness.”
“They are making me experience a surreal situation after 6 years of contract and 3 phones can't find any solution to their problem other than canceling my contract! Today I should have received a phone call from them and obviously no one spoke! I want to see if they would disappear like this in case of non-payment on my part! Ridiculous!”
“Vodafone customer service is so bad that it's usually more trouble than its worth. If you have a significant grievance with Vodafone your easiest option is simply to leave them without saying anything.”
“Useless very difficult to cancel and I’ve had to pay another month now cause and they still keep harassing you with phone calls I just wanted to leave how difficult is it your too expensive and I’m not happy with the service”
“Been waiting since 18th December 2024, still no WiFi! They don't care during a stressful time I struggled to work from home while my wife is reaching the end stages of her pregnancy”
“Ordered SIM card from Vodafone which…
Ordered SIM card from Vodafone which was supposed to arrive in 2 days and now 7 days later it still hasn't arrived yet!!!
Order number: SBL-1000000768064095
Order date: 23/Jan/2025 13:35:01
Date of experience: 30 January 2025”
“I would give zero stars if I could. I’ve spent four and half hours today going round in circles trying to connect my broadband with a video doorbell while using their ChatBot. Got told it was a password issue, the agent wouldn’t read screenshots and kept giving the wrong advice, got kicked out of the internet, eventually got back in and was given exactly the same the wrong advice again, got told it’d take 30 mins to resolve which became 18 days (!) then 7, got the manager who clearly didn’t know what was going on and gave the same wrong advice a third time. Had to do a school run and give up. Am waiting to hear from an official complaint which will go nowhere. I’ve experienced as much bad customer service as the next person, this is the very worst. I believe they deliberately make it hard so you give up and they don’t then have to do anything.”
“I wanted to praise Mohamed in the Vodafone shop in Mare Street Hackney. He was so polite, friendly and helpful.
I visited to upgrade my mobile on 2nd December 2024 and again to upgrade my Broadband on 21st January 2025. There was a long queue in December but quieter in January BUT each time he was brilliant.”
“I have been a loyal customer for years, paid thousands but The staff are habitual liars, customer care is zero and they excel in stealing money from loyal customers.
They have lost me as a customer.”
