“Just to share some thoughts on a recent experience I had with your technical support. The agent I spoke with was friendly and clearly trying their best, but there were a few hiccups that made the process a bit frustrating.
It took quite a while to get my issue resolved. I was put on hold multiple times, and eventually, my call was transferred to another person. This made the whole experience feel drawn out and a bit disorganized. In the end, after over 30 minutes on the phone, I was told that I had simply consumed all my available data. This could have been communicated much earlier, saving time and reducing frustration.
There have also been times when intermittent internet issues were resolved by simply resetting the session on my node from your end. However, it often took a long time for this solution to be realized and implemented, causing unnecessary delays.
I’ve had a smoother time with Ooredoo's customer service, and I think Vodafone could benefit from a similar approach. It might help to give your support team more training so they can handle issues more efficiently without having to pass customers around or put them on hold for so long.
Better training could really make a difference, helping your team solve problems faster and keeping customers like me happier. I love Vodafone and would love to see these improvements in place.
Thanks for listening to my feedback. I hope it helps in making things better.”
“I have never in my life before dealt with a company that has such poor ethics and is so incompetent at providing a service. I have escalated my complaint up the chain and was offered a settlement so far away from setting things right that it really feels like I am being made a mockery of. Every step of the way an issue was delayed and then fixed only for Vodafone to cause a new one and then not take responsibility for causing it. By this point I have spoke to a lot of customer support staff and they clearly have no intention of resolving all issues and want rid of the customer as soon as possible. If you are thinking of going with Vodafone, remember that they make it extremely difficult and time consuming to get anything done and will keep you held in the contract for as long as they possibly can without holding up their end. It is criminal what they have been getting away with and it is no suprise that there is a massive current class action lawsuit. I will be taking my complaint further through any means if my experience has not been set right very soon. I am utterly done having to waste my time doing Vodafone's job for them.”
“I wouldn’t use Vodaphone again even if the phone was free shocking customer care after 22 years of being a customer the only thing you guys see are pound signs 😡”
“Never ever , repeating - Never ever opt for international Roaming pack by Vodafone, it just dod not work when I was in USA and they are demanding me to pay 6999/- , also they are telling me to change my mobile oneplus 11, nonsense”
“Just moved 14/07/24 had problems with signal…. Needed internet contract for broadband over 4g…….2days took back as 2.96 mbs awful……within 14 days so cancelled arranged router and connection……now the problems - they have done hard credit checks and have now decimated my credit score …. Literally 5mins with them …..still waiting for broadband however haven’t cancelled original contract and have now taken direct payments…. This is the beginning so sortable. However, now terrified to leave as they seem have no recourse for ruining peoples financial status”
“I've been a Vodafone customer for 8 years and never had any issues, although this is when I've been going through new contracts. However, recently trying to change my contract to sim only through a third party that I've used for the 8 years I've been with vodafone has now been impossible.
I've received multiple explanations and reasons as to why it's been so challenging from vodafone but none have been correct.
In the time it's taken them to resolve the issue another 2 months' worth of contract that is no longer an obligation has occurred however they won't waver the fee. They just seem to care about the money
My partner has had a similar issue with their broadband as well. I've had other horror stories from friends. Vodafone used to be a good company but I would honestly avoid them now if you're thinking about choosing them as a provider.”
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James Ray
0 reviews
GB
Rated 1 out of 5 stars
Great connection horrific customer service system
I understand we all have different experiences with Vodafone, im pleased for those that got help and feel you got a service for the hard working money you pay Vodafone.
I have been with then for 4 years of solid bill paying on time. For 2 phones. And contracts. Both mine and my childs
I recently have returned home from cancer treatment and had difficulty paying at this time. I tried several attempts to contact Vodafone to speak to a human about this delicate situation, and was passed to the auto payment. Without help or discussions made possible AT ALL! I suffer with anxiety and have panic attacks and so does my child. Vodafone are aware of this and that I had just come out of hospital and cut me off that day!! When I see that red Vodafone logo now with all the hype of helping the UK during difficult times. Makes me feel sick!! What a massive advertising lie!! As soon as I can change network for my health. I WILL. PIGS!!
Vodafone please don't respond with ur corperate scripted rubbish pretending that you care! your at work in a soulless corperate red room! I don't want ur response or help. PIGS”
“Worst company I've ever experienced. Corporate theives and liars.
Due to their incompentence, wrongly charged one-off fee for house move of broadband which I've been disputing since May!!
Thank goodness for shop staff in Folkestone, who have been amazing and very sympathetic. I've practically moved in there! However, despite the manager's endless promises, they have absolutely NO influence when it comes to matters of bills etc. So I've spent literally HOURS on the phone to more incompetent vodafone staff - line dropped on several ocassions, put on hold for what seemd like hours and endless contradictory communications.
It's a great model - they charm and seduce you into long contracts, then once they have you, they treat you like dirt. And woe betide if you ever have to challenge them on a wrong charge on your bill.
Utter disgrace. Sadly, they have so much power over us because of our reliance on broadband and mobiles, they clearly couldn't care less about delivering good customer service.”
“Vodafone technical engineer named Saif resolved a situation about a new replaced SIM and my black listed phone after was stolen.The phone was founded next day and asked Vodafone to be unblacked.We spoke early in the morning, he planned for another call late in the evening 7pm and he sort it.
Well done Saif and you deserve a promotion,at least something on top of your salary.
Thank you Saif!”
“ABSOLUTELY TERRIBLE SERVES....Been told by 3 different agents that my account is ZERO...But keep sending me messages that I owe them money this is why I changed Phone companies.....I suffer from a Heart problem and this doesn't help especially when you spend 20 minutes pressing different options and don't get anywhere and speak to the Other side of the WORLD.”
“I was using Vodafone postpaid since 20Yrs, last one year onwards loads of network issues, every ticket closed without attending, later any one call get -Invalid Number beep, I was escalated to thier MD akshaya.moondra, NO Action, TECHNICAL person visit take frquency details, then assure we will modify and show you , after correcting assure, but they vanish without doing anything and close tickets- BEWARE ONE WHO USING VODAFONE- TECHNICAL TEAM IS DEAD CAT, for getting payments they call 100 times 100 SMS 100 emails, when you raise complaint for network issue -NO ONE BOTHER TO RESPOND EMAIL CALL , SINCE 1 YR WRITING AND PORTED TO OTHERS, Vodafone is debt ridden only because of thier useless technical team and customer service ,”
“Absolutely horrendous experience after being a customer for over 10 years. Took out a new contact including entertainment which I always choose Spotify as part of the package. I have had the same contact for years and just renewed it basically after my old one ended. Vodaphone never told me there was a deadline to sign up to Spotify after my old contract ended and when I came to transfer everything into my new phone and restart Spotify the link sent didn't
work. Cue an agonizing 2.5 hour phone call to try and sort it. No resolution but was told it would be fixed in 3-7 working days. Called to chase ... again cue another agonizing 3 hours on the phone with various different departments to be told that Vodaphone don't offer Spotify now, but that I should have access to it as my contract was signed before this arrangement ended. A technician then disconnected my entertainment and reinstalled it as part of trouble shooting and I was then told I couldn't get Spotify as my entertainment had been restarted after the arrangement had ended BECAUSE THE VODAPHONE GUY DISCONNECTED IT!!! Then began the horrifying decent into the complaints team...hours of calls and an offer of my contract being terminated free of charge and £10 good will. Absolute joke. Vodaphone can't fulfill their contractual obligation to me and I'm left paying for something I can't receive. Final resolution has been to remove entertainment from my plan and offer £100 towards Spotify. This doesn't cover the full cost, not compensate me for the hours of my time or acknowledge the fact Vodaphone have broken their contractual obligations. it's absolutely outrageous and has taken weeks of my time causing huge amounts of stress and frustration.avoid!!!!!!!!!!”
“Vodafone has been extremely misleading. They advertise good coverage in my area, but once I signed a contract, the service was very poor and almost non-existent. I tried canceling within the 14-day cooling-off period, but by the time they issued the PAC code, I had to go on a pre-planned holiday, and my line was moved over just five days after the cooling-off period ended. Now they're charging me £550 for a termination fee, despite my multiple explanations of the situation. Avoid these rip-off companies. Go with cheaper options that provide better service and respect their customers' rights. I'll be taking this to the ombudsman, but it's still a major inconvenience caused by Vodafone's deceit.”
“A complete lack of communication from Vodafone's side when upgrading ny device. There has been no communication from them as to where and when to collect my phone or how long it would take, even though when doing the upgrade they stated pick up the next day. When I phoned to find out if it is there they stated that it will only be there three days later and can be picked up during hours that I am at work, hence the need for next day pick up. So now I have to wait 8 days due to lack of clarity while upgrading and lack of transparency from Vodafone's side.”
