“If I could sum up my experience with vodafone.ro support or allocated account "specialist", it would be: Kafka lives but it's small child compared with the behavior of this company.
If I could give a note, today would be - infinite, not zero.
I am a more than 20 years customer of Vodafone and I never believed this can happen as all the pervious experiences were positive (but if you can check, last positive review is from ... 2020!!)
Effectively, the employees does not care about the clients. You record a complaint and they just ignore it until you have to decide if it's worth or not wasting time with it.
My "dedicated account specialist" ignored all my messages more than three weeks, putting me today, after almost one month in the position to close all my accounts with Vodafone.
All the emails sent to claims department (four of it) ended with the same result: "your complaint was forwarded to department manager and we will take care of it". And this is it, all they have done (if they did it).
So, it is up to you if you can accept such a mockery and ill treatment from them, after investing thousands of euros in this vendor.
I cannot.”
“The fee for a scheduled Vodafone engineer visit is £60. Other Vodafone engineer visit fees include:
Missed appointment: Vodafone may charge a fee for a missed engineer appointment
Fault within customer premises: The first hour of a fault within a customer's premises costs £115, and each additional hour costs £52
Customer requested service visit: Relocating a phone socket costs £130 for the first time, and £65 for each additional relocation
Replacement Vodafone Broadband router: A replacement router costs £72
Vodafone also charges a fee for standard installation of £49, and £149 for non-standard installation.”
“Absolutely horrendous! A customer of Vodafone for nearly 20 years, trying to get out of the contract has been horrendous! Contacted Vodafone two months prior to the contract end date to pre-empt and avoid any complications. Yet, still nothing but problems trying to get out of the contract. Paid in full up until the end of the term/contract then had to pay extra costs of £43 of which I was advised by 3 different operatives, not to worry I would get it refunded, only to receive a further bill of £13.16.. absolute crooks..
There is absolutely no point in trying to reason with these people I was put through to a so-called manager who was clearly just a yes man. It was like talking to a brick wall. It was “the computer says no “ attitude and clearly just tick box exercise, which is really insulting!
I was promised to refund, but given another bill . I would strongly recommend anybody to think twice before signing up and tying yourself into any kind of contract with Vodafone!
An awful, awful mobile phone company!
The reason I left Vodafone in the first place is because of their ridiculous charges and ever increasing charges mid term! My loyalty over 20 years, meant nothing.
I am now with another provider, which is half of what I’d been paying Vodafone, with a premium handset! And a promise of no increased charges midterm. ”
“We are finally on the way to leaving this company after weeks of useless interaction, they seemed desperate to hold on to us. Avoid this 'organisation' at all costs.”
“Very bad services,I have received brand new faulty iPhone 16 pro on 20/09/2024 and till today 7/10/2024 vodafone can't provide me replacement device !and already billing me for deposit and monthly costs was deducted form my bank account .Have contacted financial ombudsman services regarding this issues !Avoid this company !!!!!”
“You call from Italy and someone unable to articulate Italian reply from another country and treat you so rudely you can t even find a solution to your request aka an error that made !!! More than this …”
“I am told by Vodafone that when a customer upgrades their broadband they always receive 2 emails the first of which says they are responding to a request to bar adult content and the second which says they are responding to a complaint about the wi-fi booster. I made no such request or complaint but Vodafone won't tell me how or why these emails were generated”
“Decided, due to rising prices with my current provider SKY to switch to Vodafone broadband. Purchased my internet package on the 28/08/24 via Vodafone website. Booked a days holiday via work for the Installation to take place on the 19/09/24 so that I would be home for the full day. I received numerous notifications regarding the installation date, letting me know that the engineer would be arriving between 13:00 and 18:00. Stayed home all day, no engineer attended to install. No notification that they would not be coming, no call, text, email nothing. Telephoned Vodafone today, 20/09/24 automated service, the only way I could get through to Vodafone complaints was to pretend that I wanted an upgrade! Straight through to a human then as they thought I was going to spend more money with them. I dealt with 2 very helpful call handlers, Luke and the Depack. They did their best to try and resolve this problem, however, I was told that an engineer would not be calling today to install and that I would have to wait another week for this to be installed I explained that I only had yesterday left as a days holiday via my work and that today I have had to take one days unpaid leave to try and get this installed or sort it out. They kept offering me the 25th which is a Friday and I am at work and there is no way that I can take this day off, to try and get this installed. I have told them that my only window for an engineer to visit is either the afternoon on the 23rd of September or afternoon on the 24th of September he kept saying that the earliest that they could do was the 25th. I’ve told them this cannot happen apart from the fact that I am going to be without the Internet for a week I do not have any more holiday allowance left to take from work and I have had to take unpaid leave for today, although they have offered me £30 compensation me taking the day off as unpaid leave has cost me a further £70. I do not recommend Vodafone. I have been told that a manager will call me later but do not use this company , it started off well but very rapidly went downhill. I do not recommend.”
“We are finally leaving Vodafone as we cannot tolerate the level of service any longer.
They are an appalling company in all respects, they promise to call back or text, nothing happens, it is a catalogue of disaster. I really don't know how this joke of a company is allowed to practice in the U.K. We are looking forward to dealing with a decent provider.”
“Worst telecommunications company ever! Wouldn't let me cancel my phone contract after the time was up. Told lies about they hadn't received cancellation. Had extra months out of me. DO NOT USE THIS COMPANY!!!!”
“We have been fighting with Vodafone since February, first there was no internet, then we called them and they sent the settings again, the internet worked for 10 minutes and then it was gone again. We called Vodafone again to send us an engineer to see what was wrong and to no avail, we never waited for someone to send a person to check what was wrong or send a new router. No response. So we stopped paying for the service. We signed a new contract with Sky. I will never go back to Vodafone. The worst company that can be in the UK. First they do not provide internet and then they make you pay for the service.”
“Mobile Wifi doesn't work as sold. It has little range even in the same room.
Customer service approach is to threaten cancellation fees repeatedly.
Avoid.”
“Worst customer service I have ever experienced, it sounded like they were working from home with very poor signal. We signed up as new broadband customers, received a confirmation and welcome email. We waited in on the allocated installation day (taken a day off work to do so) and no engineer showed up. After calling the so called customer service, we were told that we failed their checks with zero explanation why. What's worse is we had no communication about this, only confirmation of the installation day. We are spending our money at Virgin and will not recommend Vodaphone to anyone.”
“The initial enquiry went well, with an assistant with good communication skills. I was then passed to another assistant who's English was reasonably good, however, there were long gaps on the conversation and I could hear deep breaths and eventually the guy started snoring. Unbelievable.”
“Maine complaint already dal Rakha hun बार-बार complaint dalvaenge mera na net chal raha hai na call kar pa raha hun kisi ko bahut jyada dikkat a raha hai”
