Vodafone Reviews

Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

1.2 Rating 2,011 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,011 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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Vodafone 1 star review on 18th March 2025

Oksana Japal

Vodafone 1 star review on 17th March 2025

Benito

Vodafone 1 star review on 13th March 2025

Iyake

"Trustpilot reviews\r\n\r\nReview of Vodafone UK\r\n\r\nVicky Ladizhinskaya\r\n11 reviews\r\nGB\r\nRated 1 out of 5 stars\r\nUpdated 10 minutes ago\r\nVodafone broadband nightmare\r\nAm more than three weeks into a nightmare with Vodafone routers restarting by themselves and cutting me off in the middle of important work meetings.\r\n\r\nI have serious health issues and have to work from home with Vodafone having caused incredible stress and worsening of my health due to their appalling technical service.\r\n\r\nVodafone broadband technical help desk support staff are super nice and follow up on calls but are following scripts like computers and are obviously trained to deflect from the actual faults with Vodafone equipment and have no technical training .\r\n\r\nInstead of getting advanced technical support to investigate why their routers restart by themselves on a regular basis they keep blaming the network, and my electric connections, which Openreach engineers, which Vodafone sent can show me clearly are working.\r\n\r\nI now had disrupted work and endless stress since before Christmas with no compensation, no alternative solutions provided by Vodafone and no resolution to the problem with their routers.\r\nWill continue to post updates.\r\n\r\n17\/01\/25 - Vodafone just admitted on a recorded call with me that they don't have engineer support for their service, and refuse to replace the faulty router the sent me. Appalling service. Will be looking for alternatives and will continue posting updates on my ongoing nightmare with them. Vodafone forum is full of complaints of their routers resetting themselves so demand routers being replaced until they get to you one what works.\r\n\r\n18\/01\/25 - router restarted at least half a dozen times yesterday losing internet connectivity and again several times this morning and it is only 07:00. This is a \"new\" router Vodafone provided earlier in the week. Obvious headway and software problem with their routers they refuse to admit"

Vodafone 1 star review on 18th January 2025

Vicky Ladizhinskaya

Vodafone 1 star review on 16th February 2024

Barbara Jackson

Vodafone 1 star review on 10th January 2023

George Priboi

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dear Vodafone Management. Mr Siddhart is the worst staff in Vodafone company. He is so rude at customer care that he use only speak heavy words with no respect. I request Vodafone company to take strict action on him as he liability to the company. I have request to help me to discontinue 999 plan as their is no internet from last 4 months in Goa. Thanks”

Helpful Report

Posted 4 years ago

“WORST, FOOLING, LYING, DISGUSTING, GREEDY AND HOPELESS service from vodafone. This is to inform and raise a complaint against your GREEDY AGENTS for stopping my outgoing a day earlier though there was sufficient dedicated talktime. My recharge date was 08/06/20 but still your SILLY STUPID IDIOT GREEDY AGENTS have stopped my outgoing on 07/06/20 why is this GREEDY, SHAMELESS AND LYING services from vodafone VERY VERY DISGUSTING, DISSAPOINTING, LYING, FOOLING and SHAMELESS services from vodafone.”

Helpful Report

Posted 4 years ago

“Disgusting! Covid-19 let’s rip off our customers! Have phone insurance! Tick Broken phone? Tick Go to shop? Tick Pay $200 upfront excess??? Without knowing what’s wrong with $800 phone? Ok tick 😥 Get phone back...broken screen?! So paid $200 and a year worth of insurance for a screen I could have fixed for $50? $200 excess for a $800 phone! Don’t bother calling them! On the phone for well over an hour...three overseas different call centers...in NZ hours...but apparently no NZ people working in Covid-19? So now we employ overseas people over NZ people? When no one has a job? Ohhh and we will delay tactic enough that you’ll hang up in fustration! Nice Vodafone! My daughter has been paying insurance and now out of pocket $200 for a $50 fix! On my account! Nice work! Imagine if any other ANY OTHER insurance company asked you to cough up the excess before assessment!!! Funny how my $15,000 a year pet insurance policy only has a $200 excess? And now so does my $800 phone? Extortion! If u have insurance...cancel it! Rip off! Bye bye Vodafone! My business, my personal, all broadband. Hello Spark!”

Helpful Report

Posted 4 years ago

“When I open my data 100/200 mb get over within minutes and my 3 GB data get over within 2hour 😠😠😠😠😠😠😠”

Helpful Report

Posted 4 years ago

“HEY I AM ANIKET FROM MUMBAI ITS YOUR PROBLEM WRONG CHARGES APPLY LAST 7 DAYS I WANT MY ALL BALANCE REFUND OTHER WISED I DISCONTINUE MY NUMBER 8657145322''''''''''''CUST CARE NUMBER ALL IS BUSY PORT MESSAGE REPLY IS STILL NOT COME YET......................CUST CARE 7836191191 IS SHOW NOT VALID NUMBER WHAT A BEST SERVICES SAID ...................”

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Posted 4 years ago

“Bad data speed”

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Posted 4 years ago

“I am using Vodafone from a long time around 12 years but from last 3 months I am getting very very high bill. I have a Vodafone plan of Rs. 149 but Vodafone has added RS. 499.71 additional as internet charges. Vodafone make my bill of RS. 785.71. So, how it's possible that, if you have a plan of 149 RS and company add 499 RS. Additional charges in bill. My number is 9871202604. Please check attachment for bill details.”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“Vodafone are typical of a large corporate entity that cannot provide proper customer service and you can never get anything done properly by. For a brief while I was using a large amount of mobile data, and I received texts telling me I was approaching my daily allowance. I upgraded my date allowance to cover this, but still kept getting the texts. I called them and the operative confirmed I was nowhere near my daily (or monthly) allowance. I asked why I was still receiving the texts and she didn't know. I asked her to stop them and she said there was no way of doing so! For the rest of my contract I periodically received these erroneous texts. I also tried in vain to opt out of their continuous marketing texts for events/services I wasn't interested in. The message said text stop to this number, but you can never send a text to that number, it always fails. When my contract was coming to an end I found a sim only deal for a quarter of what I was paying Vodafone and requested a code to transfer my number to the new provider. This went ok and I cancelled my direct debit after the last month was paid. I never received any bill from Vodafone, but I did get a text saying I had not paid my last bill, which i ignored because i had. Six months later I get demand letters from CCS Collections for an £19.44 unpaid bill, that I have never received and don't know what it is for, and is as far as I can see for nothing as I paid my contract up to the end. Poor customer service, bombard you with marketing you can't stop, send irrelevant messages about data limits you are nowhere near, and then bill you for not providing any service after you have swithed provider. I will never use Vodafone again.”

Helpful Report

Posted 4 years ago

“Respected sir, Vodafone is the most pathetic and hopeless service it gives the worst customer support there is no co ordination between department . No two department can transfer call to the employ which customer wants to speak . I am having a problem since 1 months from Vodafone not getting incoming calls but no 1 is there to take care of my problem all employ gives false promises if you are talking to an employ and sharing your problem since an hour and your call gets disconnect then again you have to call and you have say the whole story again and still the problem is not solved you gets false promise and again you have to call and again you have to discuss this is the procedure I am doing since last 1 months I know all the name of employ to whom I have talked and again you can not contact that person and that person also does not contact you because he do not want to solve your problem List 1) mukkaram 2)sanjeet 3)keshav 4)a lady i dont remember her name 5)shivam Jst after talking all of them i got to know that my complaint was not filed properly so they want to file a new complaint in this way they work. They have untrained employees who dont even know how to file a complaint properly.”

Helpful Report

Posted 4 years ago

“Wow I wish I could’ve given a negative review. Don’t use Vodafone. I am a year out of contract and still paying monthly. They have made it almost impossible to cancel I still haven’t been able to cancel. They make me sit on hold on the phone calling internationally and each call is over $100. Awful. They’ve wasted so much of my money and I still can’t cancel. What were they doing continuing to charge after my contract was up anyway???”

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Posted 4 years ago

“Improve your network coverage..poor internet speed”

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Posted 4 years ago

“Very worst experience with Vodafone network & customer service is very bad , vodafone network recharge hve High amount but 0 network quality & don't show false ads regarding network very bad service”

Helpful Report

Posted 4 years ago

“Awful company speaking to customers services is the most frustrating thing you will ever do in your life.”

Helpful Report

Posted 4 years ago

“Doesn't even deserve one Star ... Everything about it is worst ... Customer service Internet connection Network Everything is worst .... Even after recharging they are saying not enough balance .... I have done recharge 4 to 5 times in an hour still what I get to hear is " Insufficient balance" Waiting to end lockdown ... Unsatisfactory service”

Helpful Report

Posted 4 years ago

“Vodafone internet connection is average...but some days there is no net connection for the whole day..It is really disturbing for us...Try to rectify the problem if possible as soon as possible..”

Helpful Report

Posted 4 years ago

“WORST internet speed, the worst customer care, retail outlets, cheating bills, cheating data consumption and what not...”

Helpful Report

Posted 4 years ago

“with vodofone over 22 years. lied to continually about data and call capping. recently charged £53 for overuse, and no capping text sent. Their communications ARE THE WORST , live chat /phone calls/ emails, all dead ends with no resolve. so fragmented and uninformed it really is unbelievable. I just spent ANOTHER hour in a chat box, various reps just leave the chat / cut you off / ask same security details FOUR TIMES/ then after all that, they still cannot give details of a capped plan, something likeCPR16 or something with a spend manager...WE ALL KNOW WHY..BECAUSE THEY WANT TO CHARGE YOU THE 63P PER MINUTE FOR AS LONG AS POSSIBLE. brother had covid so i did call a lot this month, but generally i use like 3% of my newly discovered call allowance. really low end user. utterly insulted repeatedly by the incompitent and uninformed staff. The call and text handlers will lie to you, or say they don't know, or simply walk off the chat, UTTERLY DISCRACEFULL LACK OF COURTESY AND COMMUNICATIONS. my vosofone page not in service / call 121, not in service/ no email with my bill advise / no call backs as promied / DO NOT WASTE YOUR HOURS AND HOURS OF TIME, SAVE DAYS OF YOUR LIFE AND JUST USE A DIFFERENT PROVIDER, Really in Earnest, i am so insulted and disgusted by the way they hide behind unmanned communication posts...EVEN THEIR M.D. email is a blind link.”

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Posted 4 years ago

“Irresponsible customer care people. Cheating the people simply charge the bills even though you closed the account paid for 3months around 3k.”

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Posted 4 years ago

“Bc itka bakwaas aur 3rd class range hai vodafone ki.. bhaiyo agar time aur paisa bachana hai to koi bhi sim lo mgr vodafone mt lena....sala 5 min ki barish se 8 9 hr tak range nhi ati... Aur bc tower lagaya kidhar hai woh batao tum vodafone wale 3 state ghum liya or ek jagah range nhiye... Sala recharge khatam hone pr 5 -5 min me msg kroge aur itni 3rd class service.... Lockdown ke bad sab se pahele jo kam karne wala hu woh pahele sim port krunga bc”

Helpful Report

Posted 4 years ago

Vodafone is rated 1.2 based on 2,011 reviews