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Vodafone Reviews

1.2 Rating 2,011 Reviews
5 %
of reviewers recommend Vodafone
1.2
Based on 2,011 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 26%
Accurate And Undamaged Orders
Greater than 76%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Vodafone Reviews

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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Vodafone 1 star review on 18th March 2025
Oksana Japal
Vodafone 1 star review on 17th March 2025
Benito
Vodafone 1 star review on 13th March 2025
Iyake
Vodafone 1 star review on 18th January 2025
Vicky Ladizhinskaya
Vodafone 1 star review on 18th January 2025
Vicky Ladizhinskaya
Vodafone 1 star review on 16th February 2024
Barbara Jackson
Vodafone 1 star review on 10th January 2023
George Priboi
49
Anonymous
Anonymous  // 01/01/2019
Worse service ever. Criminals, if you need to cancel your line they will make it impossible and continue charging you and make up excuses to do so indefinitely.
Helpful Report
Posted 5 years ago
Bad service bad network
Helpful Report
Posted 5 years ago
Bitte geht staatlich gegen dieses Unternehmen vor: Das ist nicht mehr tragbar. Zu meiner Story: Ich habe ca November 2019 einen Vertrag über den Kombitarif für DSL und Mobilfunk über Vodafone abgeschlossen. Da ich kein Eingang der Simkarte oder auch den Router zugesendet bekommen habe, habe ich sofort meinen Auftrag schriftlich gekündigt und auch eine Bestätigung dazu bekommen. Soweit so gut. Ab da fing es an mit ständigem Email Verkehr, dass ich doch bitte Rechnungen zahlen solle, die mit dem Auftrag zu tun haben. Auf die Email kann man nicht antworten und per Hotline spricht mit einem ein Roboter, der unbedingt eine Kundennummer braucht, die ich aber natürlich nicht hatte. Ab zum Anwalt und versuchen zu klären: Im gleichen Atemzug bekam ich einen Anruf, dass sich Vodafone um alles gekümmert habe und gekündigt ist. Dachte ich ok doch nicht so schlimm... Dann ging die Story weiter. Vodafone schickt bis heute weiterhin Rechnungen zu einem Auftrag wo ich nicht weiß wovon die Rede ist. Der Anschluss ist laut Rechnung abgeschaltet, obwohl ich keinen Vertrag habe und zum krönenden Abschluss bekam ich einen Inkassobrief am Wochenende in dem mir Mahngebühren, monatliche Grundgebühren und auch Schriftgebühren in Rechnung gestellt werden für die nächsten 2 Jahre. Ich habe sowas noch nie in meinem ganzen Leben erlebt und bin einfach nur schockiert wie ein solches Unternehmen noch Kunden generiert. ICh wünsche keinem Misserfolg, aber ich apperliere an jeden, der das liest bitte niemals zu diesem Unternehmen zu gehen. Egal wie verlockend die Angebote sind. Ihr seid komplett aufgeschmissen, wenn ihr Probleme habt. Tut euch selbst einen Gefallen Alles gute
Helpful Report
Posted 5 years ago
Just been told I’m racist by a overseas Vodafone customer service agent that said sorry sir I don’t understand your accent when I asked would it be possible to transfer me to someone that could he called me racist. Just this minute got my pac code and moving today.
Helpful Report
Posted 5 years ago
Customer service is shocking been in discussions with them for nearly 3 weeks and on phone to customer services for nearly 3hrs and still nothing being sorted would not recommend them to anybody stay clear of them folks. 🙁
Helpful Report
Posted 5 years ago
Offer great upgrade options - but customer service has not been great. Poor communication at times and delays delivering new phone.
Helpful Report
Posted 5 years ago
Probably the worst company I have ever dealt with. Had A LOT of issues 1 day and 1 month after I signed up. I had to call them almost daily to "reset" something so I could use the internet. I had to hold for over 2.5 hours at one point. They offered me compensation twice, which I accepted however it was never given. It can take a good 5 minutes to start a show on Netflix, and real spotty reception around my house. Unable to play any online games on my phone using the vodafone broadband as it keeps slipping in and out. PLEASE PLEASE PLEASE NEVER EVER TAKE OUT A CONTACT WITH VODAFONE. RIDICULOUS CUSTOMER SERVICE, ALL CALLS ANSWERED IN INDIA, THEY PASS YOU FROM PILLAR TO POST WITHOUT ACCEPTING ANY BLAME.
Helpful Report
Posted 5 years ago
Discusting internet and service.The tec team are useless 9 phone calls later with the same questions and problem still not sorted.I am changing companies today
Helpful Report
Posted 5 years ago
Would leave no stars if possible . Vodafone are by far the worst network I've ever been on. The phone and internet signal are awful with"dead spots" everywhere. Customer service are unhelpful and uninterested. Anyone thinking of joining Vodafone....DON'T. I guarantee you will regret it. Simply awful, avoid at all costs.
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Posted 5 years ago
Avoid this bastards
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Posted 5 years ago
Being a customer for 6 years, all Bill's paid in full on time. Even when I have been abroad and my bills been in the hundreds!!! The one time I reach out for help due to moving jobs(I was paid weekly now paid monthly) I get slapped with a late payment charge my network cut off and they won't turn it back on without a 50% payment!! Totally disgraceful. When my contract is up I will be swapping providers as they are a joke!
Helpful Report
Posted 5 years ago
Would not give them any stars if I could. Terrible people, don’t have a clue what there doing, different stories off different people about the same issue. Worst company ever, DO NOT EVER GO WOTH VODAFONE FOR ANY SERVICES!
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Posted 5 years ago
1. Emberrassing reception and speed in London. 2. Horrible, outsourced(not in UK) customer support. 3. Expensive services. Stay away.
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Posted 5 years ago
Garbage, stay away. Barely any 4G reception in London, and if there is, it's slowest I've seen in life. How are they still in business, I have no idea. Also, judging from other reviews their customer service is outsourced to another country, so it saves them money, but also completely obliterates the quality of their customer support. So I guess it's gonna be a ride to cancel my contract once it's done too. P.S picture shows speed on a good day.
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Posted 5 years ago
Vodafone the most expensive mobile network for loyal customers. Never again!
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Posted 5 years ago
I had bad internet my first concrete was good but after few months go down and the contract expensive but i said its ok but its rubbish internet i surprise with Vodafone because i was see Advertisement all we’re said its the best
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Posted 5 years ago
The single worst provider I have ever come across, terribly customer service and services. I would strongly recommend not using ANY Vodafone products or services.
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Posted 5 years ago
Be warned! Dont waste your time or money on this service provider. 14 breakdown isdues in 8 months and £160 to terminate my contract. This for a service im not recieving. Telephone support give false information and false hope. Ive asked Ofcom to arbritrate. Feel like ive been mugged.
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Posted 5 years ago
I wanted to upgrade my sim only tablet deal and my account said I could. When I went to a shop, I was told I couldn't for another 12 days. Then when I phoned 191 today, I was told I couldn't upgrade my existing contract. I have decided to leave them.
Helpful Report
Posted 5 years ago
Take my advice. AVOID VODAFONE LIKE THE PLAGUE!!! It's the worst network ever, mobile signal is terrible, internet is almost nonexistent and customer service stinks. You gave a problem? Vidafone couldnt care less. As long as they get their money every month that's all they're interested in. My contract runs out soon and I'm off to a network that actually provides a service instead of a bunch if cowboys who want my money but wont provide a proper service in exchange. Really, do not go near Vodafone, I guarantee you'll regret it.
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Posted 5 years ago
Vodafone is rated 1.2 based on 2,011 reviews