Vodafone Reviews

Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

1.2 Rating 2,011 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,011 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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Vodafone 1 star review on 18th March 2025

Oksana Japal

Vodafone 1 star review on 17th March 2025

Benito

Vodafone 1 star review on 13th March 2025

Iyake

"Trustpilot reviews\r\n\r\nReview of Vodafone UK\r\n\r\nVicky Ladizhinskaya\r\n11 reviews\r\nGB\r\nRated 1 out of 5 stars\r\nUpdated 10 minutes ago\r\nVodafone broadband nightmare\r\nAm more than three weeks into a nightmare with Vodafone routers restarting by themselves and cutting me off in the middle of important work meetings.\r\n\r\nI have serious health issues and have to work from home with Vodafone having caused incredible stress and worsening of my health due to their appalling technical service.\r\n\r\nVodafone broadband technical help desk support staff are super nice and follow up on calls but are following scripts like computers and are obviously trained to deflect from the actual faults with Vodafone equipment and have no technical training .\r\n\r\nInstead of getting advanced technical support to investigate why their routers restart by themselves on a regular basis they keep blaming the network, and my electric connections, which Openreach engineers, which Vodafone sent can show me clearly are working.\r\n\r\nI now had disrupted work and endless stress since before Christmas with no compensation, no alternative solutions provided by Vodafone and no resolution to the problem with their routers.\r\nWill continue to post updates.\r\n\r\n17\/01\/25 - Vodafone just admitted on a recorded call with me that they don't have engineer support for their service, and refuse to replace the faulty router the sent me. Appalling service. Will be looking for alternatives and will continue posting updates on my ongoing nightmare with them. Vodafone forum is full of complaints of their routers resetting themselves so demand routers being replaced until they get to you one what works.\r\n\r\n18\/01\/25 - router restarted at least half a dozen times yesterday losing internet connectivity and again several times this morning and it is only 07:00. This is a \"new\" router Vodafone provided earlier in the week. Obvious headway and software problem with their routers they refuse to admit"

Vodafone 1 star review on 18th January 2025

Vicky Ladizhinskaya

Vodafone 1 star review on 16th February 2024

Barbara Jackson

Vodafone 1 star review on 10th January 2023

George Priboi

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst experience with the service. Over 4 weeks waiting for broadband installation and twice they called with stupid excuses. I wish VirginMedia could provide service in Sixmilebridge. Should have never signed up with Vodafone, biggest mistake. If you can provide broadband installation, stop giving false adverts. Disgusted.”

Helpful Report

Posted 5 years ago

“Worst phone service ever! As to why? The list is to long. Paid for service to work in the states and as soon as I landed it tells me they need more money, texting and phone service are spotty at best, different countries in Europe require different protocols for calling or you have to pay more for your phone to work there and the list goes on”

Helpful Report

Posted 5 years ago

“The worst customer service I have experienced in my life. Following hours of calls over the course of 3 weeks from New Zealand, the Vodafone credit team refused to help me and due to this I am unable to buy a house. All I asked was for one email to be written to Experian comprising of one sentence to rectify an error on their part and they declined. I have never come across such laziness. This is a disgusting company and my whole family will change networks because of this.”

Helpful Report

Posted 5 years ago

“I locked Vodafone from the router they supplied me and changed the advanced passwords... I did not expect them to backdoor SSH into the router and change my settings back to give themselves full access to my home network and any unsecured computer or device on that nerwork. I'll be leaving them now and then seeking legal advice as I also run my business from home. I will also be contacting An Garda as this is a criminal matter with a custodial sentence if convicted, or a fine, or both. I know that too it was part of my college thesis back in the day. Either way this is a clear and deliberate breech of all data protection laws going back to 1988. They should know better and they absolutely do! Vodafone used to be okay, but they are now heavily over subscribed and the promised speed is usually less than 20% of the promised speed. It never seems to be their problem when you call...it's always something on your side. That'd be fine if I didn't have qualifications in networking and computer systems and know they are full of bs. So...I think they have been given enough rope now and ok ll just enjoy watching someone burn. Rule of the day Vodafone ... keep your nose the f*ck out of my network or I'll nail your damn balls to the wall!”

Helpful Report

Posted 5 years ago

“My broadband bill increased 3 times in three months. couldn't get anywhere with the customer services when trying to cancel, they just dragged it out to tag on more charges”

Helpful Report

Posted 5 years ago

“Everything is wrong about this company. They cannot make things work, effective communication is non-existent, nothing happens to put things right when they say it will. Be prepared to waste days in useless communication with the constant taste of bile in your throat. DO NOT USE THEM IF YOU WANT A HAPPY LIFE!”

Helpful Report

Posted 5 years ago

“If it could be less than one star it would be. Lying thieving company. I cancelled a contract in 2015 but they failed to complete cancellation. Obviously I changed my phone and number and shortly after moved address. 4 years on I’ve been informed that Vodafone left the contract open for a further 16 months following the end of my contract then passed it to a debt collector. I will be making a legal challenge through court and will be getting compensation for ruining my credit file for that period of time”

Helpful Report

Posted 5 years ago

“Worst customer service ever. Mis used my data for 4 years running monthly credit checks after I cancelled. Lied about GDPR, meant to be paying compensation and now refusing all contact with me”

Helpful Report

Posted 5 years ago

“Terrible customer service. They say one thing then do another”

Helpful Report

Posted 5 years ago

“In 2015 I tried using their services. After a while my online account stopped working. I rang 8 times and chatted online 7 times, for over 7 hours of my time. I was promised several things on the phone (1 month free, 3 months free) which were not in the notes and so never happened. In the end I agreed to pay an early cancellation fee. That didn't happen. Rang again, they found out they should have cancelled last month and then did so, without an early cancellation fee. Then they billed me, but didn't send me a bill. Then referred the account to a credit agency for non payment who emailed me. I then had to call about this bill that should not have been sent, and also chase to make sure my credit was not affected. An no word of any compensation for the amount of time I spent and stress it incurred. I will never use Vodafone again and urge everyone to avoid them.”

Helpful Report

Posted 5 years ago

“Absolutely awful!!!! Incompetent useless liars!!!! Changed our broad band provider 3 months ago because the signal was terrible and always dropping out with Vodafone. Since then Vodafone continues to charge us monthly, after numerous lengthy phone calls with customer service being re assured this time it was really cancelled and we would be re funded. Just to get to the next month and be charged again for something we are no longer even connected to!!!”

Helpful Report

Posted 5 years ago

“Worst Internet in the world, don't even bother. They try to con you by saying there's nothing they can do but you're stuck in a contract so looks like I'll be having to pay for 2 Internet connections. Don't waste your time on Vodafone”

Helpful Report

Posted 5 years ago

“Absolute disaster! Nothing works, simplest things take ages, their own website, app and system don't work at all! Just spare yourself lots of headache and avoid Vodafone!”

Helpful Report

Posted 5 years ago

“Persuaded my wife to join me at vodaphone purely because the signal was better in our home. We obtained a PAC code to keep her old number and went to purchase the new phone. Six days later and after 3 attempts they have managed to delete the temporary number on my wife's phone and not transfer the old number across so she's now got no phone ( and that mess was the complaints department). They now suggest going back to the shop and getting a new temporary number and starting the process all over again!! Oh and when you sound a little upset about the incompetence they feel hard done to. 😡😡😡”

Helpful Report

Posted 5 years ago

“They are the best liars on earth. Went to the store and asked the sales team to confirm that I will receive AirPods before I start my contract and sign and he said yes. The guy who served me later that week for when I collected my AirPods said I will also get my AirPods. Customer service for over a month failed to tell me that I need to speak to whom ever sold the contract to me to discuss this deal and kept lying to me that I will receive it on many occasions. They constantly lie and promise false promises. Do not trust them at all”

Helpful Report

Posted 5 years ago

“Called Vodafone in November, gave 30 days notice to cancel my pay monthly contract as it had expired. They said final bill will be December. But what happened on the 8th of Jan? Another bill was generated, processed and paid. I had not used that sim since November. Vodafone have unlawfully taken money out of my account and customer support from Amit and others have been not helpful in fact they are lieing to me.# Update: 19/01/2020 still no refund yet. According to Gov UK am i entitled to claim interest of 8% per day for my refund to return. Update: 19/01/2020 Vodafone Customer Relations emailed me to say a refund has been initiated of £40.94. Update: 27/01/2020 compensation amount £15 was refunded but i am missing my actual amount payment of £25.94 to be refunded. Update: 27/01/2020 Vodafone advises me the refund will take 7 more working days. 1) Why do you provide false information to your customers? 2) Why should i have to wait extra time for my refund. If you staff did a job correctly they would refund me 7 working days after Jan 8th. I think Vodafone need to train their team!”

Helpful Report

Posted 5 years ago

“Very good deal easy to use”

Helpful Report

Posted 5 years ago

“Vodafone ruined my life. I came to fro Three to Vodafone because I thought I would a better and faster internet connection but unfortunately I got the slowest ever connection. If you try to open a picture in a search, you have to wait at least 15 seconds, and by god if you try to open a video anywhere it will make you miserable. I do not recommend Vodafone at all. Please guys go for anything but Vodafone.”

Helpful Report

Posted 5 years ago

“Vodafone is one of the worst customer service I ever came across I moved from EE to Vodafone since I moved it was a nightmare poor network round Essex you will hardly get 4G Internet service on the phone very slow So I contacted the customer service regarding slow Internet and I don’t get 4G all of the advisor who work for Vodafone they have no clue what’s going on their network they will give me same story all the time there is some maintenance going on and it’s been eight months same old story I am finishing my contract soon I can wait to get out And I will be happy to go back to EE pay more money get better customer service and one of the best network shame on you Vodafone shame on you 🤯🤯🤯🤯🤯🤯 please everyone don’t buy Vodafone stay away from this network”

Helpful Report

Posted 5 years ago

“If you go with Voda for anything make sure you're a sadistic person because their support will treat you like it's a snuff film.”

Helpful Report

Posted 5 years ago

Vodafone is rated 1.2 based on 2,011 reviews