Vanquish Fitness Reviews

Name: Vanquish Fitness
Rating: 4.79

4.8 Rating 3,257 Reviews

96 %

of reviewers recommend Vanquish Fitness

Company Reviews

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Metrics

4.8

Based on 3,257 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order still isn’t here yet and it’s been over 2 weeks since I ordered. All I got was a £10 gift card. What is that even going to get my from your site? Absolute joke. Won’t be ordering again after this one.”

Vanquish Fitness 1 star review on 4th June 2021

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Posted 3 years ago

“Customer er service is a joke. Get a sewather with white stripes on it on the back (not good) They say we send a new one. I sending mails at 13 april and nothing new. The mails that the customer service send is always the same. Don. 't buy anything here”

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Posted 3 years ago

“I ordered my son over $100 worth of fitness clothes from Vanquish on April 19th and we found out the order was lost during delivery between Spain and Tennessee. Vanquish has yet to respond to me about a refund or an attempt to ship out the order again as it wasn’t our fault that it was lost. Can anyone give a phone number to call them and speak to them? They’ve stopped responding via email and it’s become very frustrating. My order #507182”

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Posted 3 years ago

“Trying to return the items was the worst experience. I will never order from a company outside of the United States.”

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Posted 3 years ago

“Never received my order since January 13th. After a lot of e-mail contact, today they finally sent the order. I checken the ordernumber but this is the wrong order! I have sent an e-mail one more time but they do not respond anymore. I have ordered here more times but this was definately the last time! Very bad service!”

Helpful Report

Posted 4 years ago

“Overall, this has been a very costly, and overall bad retail experience. I was fine with the initial shipping charges, but got hit with an additional CAD$26 of customs charges when the item hit Canada. Add to this, the fact that the item fit poorly (despite being the recommended size by their on-site fit predictor, the pants were way too loose - don't believe the images on how snug these fit on the calves). thus I had to return them, hitting me with an additional 20 pound return delivery charge. Ultimately, I paid more for shipping and customs than the cost of the now returned item. This has been a total waste of my time and money. I do not recommend buying from this brand if you are outside the UK.”

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Posted 4 years ago

“The print on the tank top rubbed off after 1 wash, very disappointed with the quality”

Vanquish Fitness 1 star review on 25th February 2021

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Posted 4 years ago

“Tarda mucho el pedido y no resuelven nada”

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Posted 4 years ago

“I have been waiting for my order for more than 1 month. On their page it says it should take a few working days (I'm in Europe). Worst customer support I've seen. I made multiple requests to them to look into this issue and check with the delivery company but the only response I get from them is some standard template text saying they are taking care of it in x days, but in fact nothing is happening. I've requested them to refund my money but they stopped replying after that. It's my first order from them, but also the last for sure.”

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Posted 4 years ago

“This company literally stole my money This company literally stole my money . I bought a pairs of joggers back in December and I return them by certify post and I know they got the package back three weeks ago. I contact them twice nobody have contact me back . I gonna write a full review in google with pictures and everything I have !”

Helpful Report

Posted 4 years ago

“They do not return the money Good quality clothing, but customer service is terrible, there is no exact description of oversize clothing. the customer has to pay for the return of the Clothing himself and, in addition, they do not return the money :( Claim submitted to the bank”

Helpful Report

Posted 4 years ago

“Terrible customer service. I have been waiting for over 2 months for my package now. They stay posting on their instagrams but ignore their customers trying to reach out to them.”

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Posted 4 years ago

“Ordered 4 items, only received 3 and was missing a $65 pair of shorts that I have contacted someone at Vanquish 3 different times just to tell them hats going on and they tell me they are so sorry to hear I didn’t receive my order correctly. I sent them pictures of the package and contents of the package just to be ignored 3 times like they aren’t worried about fixing this issue. It’s been one problem after another with these people. Sub par clothing that is extremely over priced, with poor customer service. I guess I’m just going to take a loss on these shorts and go back to gymshark.”

Helpful Report

Posted 4 years ago

“I ordered on the Friday and requested a 1-2 day delivery. 5 days after order o get in contact and I am told it will be delivered within 24-48 hours of then so 6 or 7 days late, I was annoyed but moved on. A day later I receive an email saying a top I ordered was no longer in stock and could I find an item of the same value or they could give me a gift card to the value. I went to look only to discover all the tops of the same colour has mysteriously gone up by two pound. Clearly they where shipping to order and didn’t have the stock to meet orders. So I kicked up a fuss and they covered the difference only now this had further delayed my order so now I am sat here 10 days after placing my order with no order still. Only to have them bribe me for a review with a £10 gift card. Hideous service awful help wouldn’t recommend”

Helpful Report

Posted 4 years ago

“Your dealings are bad, and I have ordered an order for three months and until now it has not come, nor will I ask again”

Helpful Report

Posted 4 years ago

“My package was misplaced by DHL after they confirmed delivery. I couldn’t get to my front door In time to get it obviously before it was gone. Told DHL about the situation they were no help. Contacted Vanquish to see if they could help and all I got was the run around. Immanuel was my starting rep and he said they would send a replacement and then I get Chelsea and then I have start all over. It Didn’t make any sense. I would understand if I was a first time customer, but I’ve been ordering their products for almost 2 years now. Just very disappointed.”

Helpful Report

Posted 4 years ago

“Very unhappy with the return process. Cumbersome, no label attached to package, you have to find it on the website somewhere and then fill it in by hand. Also the costs for returning from abroad to UK are immensely high, you have to pay it yourself. So whereas most companies either charge you for sending OR returning, Vanquish does so for both. And the return costs are high!! So I will not order here anymore.”

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Posted 4 years ago

“I made a purchase during the black friday sale and understand there were items out of stock. It took me a while to finalize my purchase because some items that drove me to the site weren't available but I still decided to try out the brand and submitted a purchase. Now, I get charged and get validation that my order will be placed BUT, shortly afterwards I get an email stating an item I purchased was out of stock not only that I had to reply if I wanted a refund or and exchange that didn't bother me that much but then I continue reading as they state my order will not be sent until they see the option I choose and I didn't get a reply. So they have my money and now I'm going to wait even longer for my items to begin the shipping process and add even more time since it's the holidays and the shipment will be delayed. If the product was out of stock, it shouldn't have been available for purchase. I want to know what the company will do to make up for their mistake. And I'm still waiting on my refund.”

Helpful Report

Posted 4 years ago

“Bought men’s medium fitness wear for my husband, overly tight fitting their sizing is more like women UK size 8. So we bought Gymshark fitness clothing instead and it turned out fabulous, much more comfy, cost effective, free return. But Vanquish fitness you need to pay for your own return, tight clothings, very thin not comfy, overall very bad experience. Never again.”

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Posted 4 years ago

“Great help from Charlotte again with my return.”

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Posted 4 years ago

Vanquish Fitness is rated 4.8 based on 3,257 reviews